This is hands-down the WORST salon I've been to in my life--and I've unfortunately been to a salon where you could see roaches crawling around before, so you KNOW this place is horrible if it's worse than one with roaches.
First of all, from the moment I walked in for my pedicure, the service was abysmal. I was instructed to sit in "Chair #4" and a man came over and began to fill the bowl with water. I sat down and the water was SCALDING. I dipped my toes in and kept removing them, hoping the water would get cooler, but nothing, and the man seemed unconcerned that the water was too hot until he stuck his own hand in the bowl and then adjusted the temperature.
I sat and waited for the pedicure to start. I waited at least forty minutes before someone came over to begin the service. Others were seated after me, and they had to wait, as well. One of the [male] workers actually walked by the two ladies on my left and asked if they were okay, but he said nothing to me. Those two women were white--I'm not.
The technician, when he arrived, simply started the pedicure. I had never been to the salon before, being new to town, and he didn't ask me what kind of pedicure I wanted, nor was I aware of what they offered. I noticed, after the two white ladies to my left were asked by their technician what type of pedicure they wanted, that there was a yellow laminated card with a listing of services and prices, but it was never shown to me. During the pedicure, the technician acted as if he didn't want to touch my feet at all. I guess thought I had the cooties, or that I would infect him with something! He used a very light touch and wouldn't ask me to lift my feet or move my foot--he only communicated with gestures, as if he really didn't want to do my pedicure at all.
As he was doing my pedicure, two women were seated on my right, and as they were settling in, they were asked if the water temperature was okay. Like the two women on my left, and unlike myself, the second two women were also white. Also, when they sat down to get their pedicures, they were presented the yellow card and asked what type of pedicure they wanted. One lady said "regular." I assumed, since I wasn't asked, that I would get the "regular" pedi as well, but the lady on my right got a much more detailed treatment. The technician gave her a long leg and foot massage, which my technician didn't give me, for example. So whatever service I got wasn't even as good as the "regular" service they provide to their white customers.
When the technician got around to painting my toes, he didn't use tissue paper to separate my toes--the two women to my right, however, did get toe separators. I have no choice to assume that it was a color deal there, as well--they simply wanted to get me in and out without caring about the level of service they provided me, but they went above and beyond for their white customers.
And to top it all off, the pedi was VERY messy. The technician left a smudge of nail polish on the side of my toe--very visible--and he didn't even attempt to clean it off.
I will NEVER IN MY LIFE go back to this salon or recommend it to anyone else. I ESPECIALLY would not ever recommend that a black woman, like myself, go to this salon. Believe it or not, we notice things like this,. Whether it's big details or teeny weeny details, we're noticing what kind of service we receive and how it compares to the services others are appearing to receive. I'd rather they tell me at the door that they don't want black customers instead of giving me crappy service. I'd rather take my money to an establishment that will appreciate and respect my business; I don't want to give money to people who don't want me there.
If I could give this place ZERO stars I would do just that! read more