When this place first opened up they were phenomenal. I've gone a few times since and the portions are definitely smaller each time. Today was the first time I visited since the fall. I paid $13 for a Shwarma hand held which, I already think that all of their menu items are overpriced by $2-3. When I used to come in the beginning, their handhelds were HEAVY I tell you, heavy! I couldn't even finish them, I had to have half or a third the next day. Today, I was very disappointed. Right when they handed me the bag I felt the weight and knew immediately. When I got home and took it out of the bag, I knew just from the looks that the price was a disappointment. The sandwich was LIGHT. If I had to put a number on it I'd say 30% lighter than when I used to get them. Lo and behold I was able to finish the entire thing in one sitting. It took me more than several bites to even get to the meat of the meal and there wasn't much chicken in there at all. After tax I paid $14.68. I'm sorry but what?!? That is not okay! If you're going to be charging that much you better be filling them up to the MAX like you used to or at least include a drink or a side with that kind of price. Seriously. Thats not cheap and I'm pretty sure they overcharge because its Whitestone so they think they can get away with it. The sandwiches are not worth the high end prices. Don't get me wrong the food is delicious, but NOT for the price.. and I understand that everything is homemade, but still. Maybe each staff member isn't making the sandwiches exactly the same and that might be something that has to be fixed.
Another suggestion of mine would be to start offering half sandwiches for all the other items besides the falafel. You catch more flies with honey than with vinegar (aka you'd prob have WAY more customers with this budget friendly option). You guys know how many high schoolers hang out right next door at Cascarinos which btw I never see go inside Nana's. What high schooler is going to drop $15 (after tax) on a sandwich (and thats if you're getting the cheapest one). I personally know of customers you guys have lost because of the same reasons I've mentioned. I didn't believe them because I always loved this place but really, I won't be paying $15 for a sandwich, no matter how homemade it is.
Also just a tip, if they ask for your spicy level and you want mild, its still reallyyy spicy so ask for low or no spice at all. Another tip is the Shishlik handheld is way better than the Chicken Sharwma- in which the chicken tastes like indian curry style chicken. I also didn't taste any hummus on my Chicken Shwarma sandwich that they usually baste both insides of the pita with, but maybe that because it was a different sandwich. Also not to be rude but is there a need for like 10 staff members behind the counter? Lol I know I'm exaggerating but for such a small place, are that many hands required to run it? Lol.
I apologize for the lengthy review but in a nutshell, I just 100% felt ripped off.
Update in reply to owners response:
For the half sandwich idea I am specifically referring to the other menu items besides the falafel, not sure if you missed that part. Falafel is the only option you have available right now for a half sandwich. Not everyone likes falafel (me), so it would be nice to see the other handhelds available as half. Also I'm not sure if you guys actually measure the handhelds on a scale when you're all done but I have a fantastic memory and explicitly remember the weight that these handhelds used to be and how much more to be exact, they used to fill up my stomach, versus nowadays. I also never customize anything and always get the traditional pitas which means the weight should be constant all across the board. I'm sorry, but unless some new half sandwiches are made available, $15-$18 for a sandwich is simply not affordable for the average college student/ working person and you're certainly limiting your customer base in that regard. If I'm paying that much I expect more food than what you're giving OR like I mentioned, a side or a drink. read more