Had a low/flat tire on a rental car that Budget blew off. On a semi emergency basis, I called…read moreBroadway to see if they could help. I explained my situation and they told me to come in and they would fit me in. After arriving, I waited less than 30 minutes and was on the road again. They charged me a nominal fee. As an out of towner in an emergency situation, they could have charged me almost anything and I would have had to pay it. I could not have been more pleased with their response and service. I highly recommend them.

The sweetest most honest people in the industry. Marlin helped me through so many difficult…read moresteps...then he helped my sister with her nightmare of a car situation. Then again recently he recommended someone who is helping me with body car work....can't give a higher rating, if I could, I would. The owner is caring, kind, helpful, honest and provides top care. I wish I would have known about him sooner as I am a Mystic local. I am so happy I found this place!!!

They are closed However, they did message me back to refer…read moreme somewhere else close! They are closed However, they did message me back to refer me somewhere else close! I ended up having a friend do the e work!

On 2/27/19, my 2009 Ford Mustang was examined by Rich's Service Center LLC, and Estimate #9855 was…read moregenerated. This Estimate documented the need for the following replacements: (1) the oil pressure switch, thermostat housing, and power steering pump. On 4/10/2019, Rich replaced the oil pressure switch and thermostat housing. Immediately upon return of the Mustang, the oil-pressure gauge began to intermittently shift from E to F and the dashboard oil-pressure icon illuminated as well. On 4/15/19, the Mustang was returned to Rich's, to remedy the issues of the gauge shift and icon illumination. Bethany Silvia informed me that the problem remained and the condition of the Mustang was my responsibility. On 5/10/19, my wife was driving home, during which the Mustang began a "rat-tat-tat" sound that gained volume. She was less than a mile from Rich's and managed to drive there safely. On 5/14/19, I was informed by Rich that there was a problem with the Mustang "deep in the engine." I then picked up the car from Rich's and drove the Mustang across the street to Karns Automotive Sales & Service, for a second opinion. On 5/15/19, Dan Karns called and indicated the cause of the loud engine noise was the fact that there was no oil in the engine and no reading on the dip stick. Dan added five quarts of oil. The internal noise persists, and the car cannot be driven. A new engine is needed.

Patrick and Joanne were amazing to do business with. They paid attention to all details and the…read moresale went very smooth. Patrick is a true SME with many high end exotic cars. No pressure sales ....the safety check was top notch and when I picked up the vehicle it was pristine! I plan to use this shop for all maintenance moving forward. I highly recommend this dealership Dr Tim Crader

My family has purchased 3 cars from here. One for myself, a car for my grandmother and my teen…read moredaughter. They've all been serviced exclusively by their shop as well. I can't say enough nice things about Patrick, the owner. He is kind, fair and knowledgeable. John in the auto shop is a gem. He once spent 20 minutes online shopping for tires with me over the phone. I call them with any car issue and trust them implicitly to help me. I can't really imagine buying a car anywhere else. First purchase was 2019 and the car still runs great. Don't hesitate to do business with them.

Best auto mechanics around. Honest, accountable, trustworthy. If your car isn't broken, they don't…read morefix it and don't charge for checking it out! Where else does that happen! I happily recommend this place to everyone.

Excellent competent on schedule service at a reasonable price on my Honda Civic Typre R.read more

Came in thinking I needed rear wheel bearings, but it was only a loose part in the rear of my car…read more They fabricated a new bracket for it, which saved me hundred of dollars from what I expected. I would definitely recommend them; very reasonably priced repair.

Amazing service! Professional and quick response. Found it by chance on a long drive, they fixed my…read morecar pretty quickly and I was back on road. Would definitely recommend to anyone.

Over the years, Joe has fixed all my dads cars. He's professional, fast, and reasonable. I have to…read moreadd that's he's just a nice guy too. I wouldn't hesitate to go to Joe for any car repair.

Best Service around ! High Quality honest reliable work! Ask for Buck , he will take great care of…read moreyou !!

I called at end of March to make apt. Buck, said he was booked until mid May. But, when I call…read moreback to book after mid May. He never returned my call.

John and Laura take pride in delivering really excellent service! And are great to work with! Fast,…read morereasonably priced fuel filler neck replacement on a 1998 Honda SUV. Other mechanics hem and haw about working on anything that's not new and shiny. CIC did the work, then washed the truck, detailed the glass, the cabin, even the wheels. Best service ever. Now I'm Proud to have them as the ONLY mechanics working on my vehicles. Truly outstanding!

Laura was amazing! Bought a car there, she fast tracked the registration and made sure I was…read moreregistered and on the road in less than 48 hours! Phenomenal family company experience!!

I have used Brown's many times over the past ten years and have had great results. Please feel free…read moreto use and trust them do restore your vehicle. You'll be glad you did. Edward

What a special find - went there recently - fortunate to have met with Rob, the owner who is…read morecurrently taking good care of my car. Can't recommend this place more - you will be met with caring attention to detail, honesty, integrity (no games), and most importantly a friendly owner who is hands on in every aspect of his business. I found this place thru my repair person at Broadway Auto. He couldn't help me as I needed body work done (the Groton Town Plow driver drove into my parked car at 2:30am on a slippery night during the storm....what a winter). Thank god no one was injured! This is a long review yet If you need auto body work - go here...period.

Jonathan has helped me on more than one occasion and its always been a fantastic experience. The…read morework is high quality and the pricing is fair, but the customer service really sets this shop apart from others. I appreciate his flexibility, expertise, and general helpfulness.

I had my truck towed by them, and they damaged my truck and denied all fault, I would not recommend…read morethis company to anybody who cares about their belongings.