Melvin's Totalled My Engine and Refuse to Repair…read more
I have been told by an attorney that my only recourse for this is to post reviews, because this is a negligence case that has been through every avenue of complaint to get this resolved, but Mavis Tires LLC and Melvin's North Kingstown are dead set on making their clients unhappy, so I'm spreading the word about why you should NEVER give them your business!
In March 2025, Melvin's Tire Pros of North Kingstown, totalled my engine by botching an oil change causing a full engine seizure (on the highway 35 miles immediately after service) and permanent engine damage. Not only did the staff total my car with their negligence, incompetence, inexperienced staff, and complete failure to do any final checks before releasing my car to me-their response was to immediately tell me my engine "must have grenaded out of nowhere" (Steve, Supervisor) and take zero accountability for their mistake. I have been dealing with this and the effects of the incident since April 2025 with no resolution as of October 2026.
I had the car towed back to Melvin's where I requested they drop the oil pan. They refused. I instructed them to NOT refill the engine with oil or start it. They proceeded to do this without my permission to "test it". The entire time I was treated like an idiot and I ended up calling my fiance to support me since I felt strongly I was not being taken seriously/not believed. Steve (supervisor) and Nick (manager) were aggressive and generally unpleasant to work with, not apologetic, not reassuring, just placating and dismissive with the sole purpose of removing blame from themselves.
I was prevented from having a say in how my vehicle was treated until I asked repeatedly to be able to observe them directly and they eventually found a double gasketed filter and no oil in the engine, and metal in the oil that came out once the filter was off. They DID NOT take down the oil pan because it was "already buttoned up"--they later lied to the BBB and said there "was no metal in the oil pan" that they did not drop. They agreed to pay for dealer diagnostics and any repairs necessary.
I had the car diagnosed at the dealer who found scoring in the cylinders and metal in the oil, and in the oil pan and told me I needed to replace my engine or risk another seizure and additional damage, and ultimately complete engine failure, which will cost about 8000$.
Melvin's who previously agreed to any repairs needed for what the diagnostics found, suddenly declined to pay for the replacement engine, citing they "didn't hear a knock" (to clarify, there is and has been a knock ever since) and it was "drivable"--not acknowledging the fact that it is permanently doing further damage any time it is driven, and they only observed it in a garage running for less than 5 minutes with a full fill of fresh oil.
Mavis/Melvin's has now cost me over 1600$ out of pocket in rental costs, not including the cost of the engine and labor needed still. I sought restitution through the BBB where Melvin's representative LIED about the results of the diagnostics, and refused to acknowledge a manufacturer's directly ordered repairs. They closed the case with no resolution and no justice for this company's abhorrent negligence and customer treatment.
Currently my vehicle is UNDRIVEABLE. I have significant metal in my oil and filter, and my 4th mechanic to state the SAME THING: My engine is totalled. I cannot drive the vehicle. My insurance has deemed the car unsafe to drive, and Mavis/Melvin's refuses to pay for the engine replacement.
I have never been so personally disrespected and dismissed by a company as Melvin's Tire Pros. Their staff Nick, Steve, and Regional Manager Gino in particular could not care less about their customers and show it freely with their tone, ease to lie if it benefits them, and inability to respond to complaints. They never filed an incident report with corporate or their insurance and they are hiding the fact they failed me at the HIGHEST level. The absolute lack of documentation and action on their end speaks volumes to how little they care about their clients or improving systems so incidents like this don't even occur.
I cannot trash talk this business enough, I'm sure I'm not the only person this has happened to. Support a local mechanic instead of these people who will hide under a corporate umbrella instead of owning up to the fact you let an apprentice kid do an oil change and didn't bother to second check his work. "40 years of experience" doesn't flub up a basic oil change, but I certainly think you should know how to apologize for a mistake.