Everything. Love Dr Joe. Office staff very professional and knowledgeable. I've been going there…read morefor many years.

Friendly staff! Everyone was on time with my appointment…read more Yes I needed a mask... but that is expected with any medical type of place right now. Had a quick eye exam and had my right eye checked out as I had some spots on it that were irritating me. Got it all handled and I am good to go! No complaints!

Grossly mismanaged. Very friendly staff but the scheduling and ordering is terribly mismanaged…read more Given multiple chances over many months.

I ordered glasses from this location beginning of March. I understand some doctors were closed due…read moreto COVID. By end of April I called to see the status of my order. They called me back the next day and told me it would be a week more for them to arrive. That's fine but by the end of May I hadn't heard anything so I called last and this week. When you call there your call gets bounced to another location with no message informing you of closures. I informed the woman on Tuesday I need my glasses she looked me up in their system and said that my glasses would be at their Aurora location today, Thursday. I call the Aurora location today and they don't have my glasses. I am reversing the charges on my credit card and moving to another practice that communicates a heck of a lot better.

Best staff! Doctors are Amazing! Dr Jamie Ware is the best…read moreOphthalmologist I've ever seen!

I was not able to contact this provider. The form on their website gives an error in the field…read more"how did you hear about us". All the options give a duplicate value error so that's a problem. They did not answer their phone, maybe closed on Fridays? But no message or way to leave a message, just dead air. I found this rather off-putting and will move on to the next option.

Dr. Petroczy was excellent but everything else was a mess. The front desk LOST my insurance card, I…read morewas quoted a bogus number for my exam which ended up being over $100 more and there were papers and files strewn on the floor. The MA brought out tools from a dirty looking drawer, there was a hair sticking out of the place where I was supposed to lean my forehead and the whole place was just disorganized and unsanitary. Definitely won't be coming back

this place is should change there name and take out family. extremely rude to my wife when she came…read morefor her appointment and not willing to help. will never recommend them or go there ever again. i'll take my whole family to lenscrafter then there.

Dr Guzman is probably the nicest/most polite doc I've seen. He treated my grandma's cataract. I've…read morehad very good experience with the place. They made sure I understand everything what to do and what not to do.

In March, 2026 i had Dr Da Guzman remove my Cataracts. I Had nothing but praise for him. On my Last…read moreAppointment I Complained about my eyes hurting. I felt he just Ta-Taed what I told him. He said" Next Week they will feel better " and gave me 5 days of eye drops.WRONG AGAIN!! Everyday was Horrible . I spoke to a lady about the Discomfort, she called back and told me the doctor ordered Restasis.. She said I'll feel better in 3-4 Day. Wrong Again. With the Discount Card it would cost $91a Month for 3-6 Months. I wonder if the doctor gets Kick Backs from Big Pharmo. My neighbor gave me the Eye Doctor in Elgin. I called on a Wednesday morning and saw my New doctor Thursday @ 9am. She spent a Good Hour with me. After she dilated my eyes, she finds out,, I had an infection. UNBELIEVABLE!! I got some antibiotics and my eyes started to feel better the Next Day. I Would Not recommend this Doctor.

This is how purchasing glasses should be! Professional, honest, and accurate…read more Setting up an appointment online was very quick and easy. I arrived 10 minutes early. The staff was professional from the moment I walked in to the end of the visit. I was promptly greeted with a smile, given easy forms to sign, and seen by Dr. Roshnee Patel within ten minutes. The store is very clean, dust free, and sanitizer is readily available throughout. Dr. Patel was very warm, welcoming and so down to earth. Just from her warm smile greeting, Dr. Patel immediately made me feel comfortable. She took her time with the exam, explaining things as she went. She answered my questions and concerns with care. She eased my mind. She never rushed me through the exam. More importantly, the exam went well and I was confident that I (finally) received an accurate lens prescription. Via lens scan, she confirmed my suspicion that one of the lenses in my existing-old prescription from a different chain wasn't accurate. Her staff helped me select new frames based on what style I liked. Then, I was encouraged to browse on my own without the hovering nor upsell pressure. I found a great pair of frames in a style I hadn't considered before. There are many designer frames here: Versace, Michael Kors, etc. Later, I saw that the frames sold here are current designs and sold very close to retail price. The frames that I chose were just five dollars more than the manufacturer's website. If I could change anything, I would suggest that the thermostat be adjusted as needed. It was an unseasonally warm day, and it was very warm inside the building. Overall, this was my first time ever using Pearl Vision and Dr. Patel and her staff left a great impression. They've restored my faith in physicians and I will make this my permanent place for glasses.

This place was great! The DO was very thorough and the whole staff was very personable. I will…read moredefinitely come back!

These guys have a new name and phone # 847-264-2222. Koziol-Thoms-Boundaoui Eye Associates. Dr…read more Nishat Alvi ​and the Vision Institute of Illinois will be transitioning our patients to an esteemed group of board certified ophthalmologists including our own Dr. Oussama Boundaoui. Koziol-Thoms-Boundaoui Eye Associates is located at: 1211 S. Arlington Heights Road, Arlington Heights IL 60005

Dr. Alvi and the entire staff are FANTASTIC. After calling around to several local eye doctors, I…read morewas so impressed with the front desk staff here that I decided to make an appointment to come in at their soonest available time spot. When I arrived I was not disappointed. Every person that I met was friendly and helpful. From the front desk, to the technicians, to Dr. Alvi herself, I could not have been treated better. These guys have it figured out - they really care about their patients. Highly recommend this practice!

This was my first visit there, but I have found where I will go and where my family will go…read more Walking in, they were the nicest receptionists I have met in a long while - and at my age you see more doctors. Helpful and just pleasant. AND not flooded with 30 pages of paperwork so many places have you fill out. off topic for a minute - BUT WHY CAN'T IT BE SHARED SO YOU ARE NOT CONTINUALLY FILLING OUT THE SAME THINGS OVER AND OVER AND OVER....at any rate. I did not have a long wait...very impressive. The young lady that administered all the pretests before seeing Dr. Hefner was so great. She explained everything being done and why. Took time to talk to me and get everything down. Again, not a long wait for the doctor. HE WAS SO NICE. Came in, shook my hand and proceeded to cover everything I could even image for an exam. Because I am diabetic, over 65, and had cataract surgery a year ago, he covered a lot with me. Never felt rushed or pressured to hurry through. I have had a LOT of appointments with eye doctors since I stared with bad eyes in 4th grade....but I have to say this was by far the best experience with an office all the way around. My grandson and daughter will definitively use this office. AND ON A SIDE NOTE - I loved the chair I sat in and the receptionist went out of her way to call the person who ordered all their office furniture to find out where it was from..NOW THAT WAS OVER AND ABOVE...

Dr. Pica has an attitude and not friendly. The lady at the front desk in optical with long black…read morehair is as warm as a February day. Only nice person I dealt with was Carson in optical. The other ladies when checking in to see a doctor act as if they're doing you a favor. Go to St. Charles office. Dr. Helkias is wonderful along with all the other staff and assistants.

Friendly staff. Very knowledgeable optometrist. Good prices. Absolutely no complaints.read more

I was at Elgin Vision Center yesterday for new glasses and and an eye exam. I was simply blown away…read moreby the level of service. I have always gone to the chain stores, I never had a doctor take the time to walk me through the results of my exam. I felt as if the doctor had nothing but time for me. He carefully explained the results he found from the exam. He talked about the type of glasses that would work the best for me. The staff was exceptional as well, kind, receptive, knowledgeable. I highly recommend this office if you need an eye exam. The best level of service I have ever received when getting glasses.