My experience was the worst ever in all my years of going to this location. They have a very high…read morestaff turnover and many don't know what they are doing in their jobs. This location is the most unorganized and unprofessional. My eyeglasses were ordered incorrectly, they reordered them and I never received a call back that they were in. So I called at 2 weeks later and the lady said I picked them up already which I didn't. Then she needed to check on them, called me back and said they were correct the first time, which they weren't. I couldn't read a thing once I put them on. So I asked to speak to Doctor Avilla and she said he doesn't speak to customers. That is very poor customer service when you have a question on your eyes you need to speak to the Doctor who did the exam. She then says to make another appointment. That was the wrong answer. They have totally lost a great long term customer along with 5 other people that I have talked to about this situation. All I asked for was to speak to the Doctor which isn't allowed per that location. Again very poor customer service.

I went to a different MyEyeDr location for my annual eye exam this year because I had such a bad…read moreexperience with the last location in Carmel. Dr. Judson Avila was wonderful and took good care of me and explained everything to me throughout the exam. The whole staff was wonderful and greeted me with extreme professionalism and kindness as soon as I walked in the door. The technician took me to get my eyes checked and she was a spitfire with a great personality. Buffy, who handled my new prescription and glasses, was a great help in helping me pick out my new glasses and explained everything to me very clearly. The whole appointment lasted 30 minutes, which was quick and easy, so that is another bonus!! I can definitely say I am happy with this new MyEyeDr location and the staff are much better and professional than the staff at the Carmel location. The ambiance is better and more attractive looking than the Carmel location. As long as everything goes well with my new glasses from their lab, and arrives on time for me to pick up at the location, then I am a happy man and will continue to come to this MyEyeDr location for my annual eye exam. I highly recommend this location for eye exam and vision care. It's terrific!

I had an eye exam that didn't have everything covered that I thought I set the eye exam for. After…read moremy appointment Dr. Prather, who I didn't have my eye exam with, contacted me and asked about the appointment. He asked what would I have liked to have improved, and if there was anything that I needed ASAP. I thought the customer service was exceptional! He went out of his way to show they believe in doing all they can for their customers.

Dr. Prather and his team are very polite, professional and accommodating. I wear contacts, and…read morealways need a contact exam. He allowed me to try various brands of contacts before choosing the ones I preferred, and gave me an ample supply before the ones I chose came in, since they were backordered. There was an error on behalf of the manufacturer, not his office, and they made it right on my behalf. He is very knowledgeable. I'm not saying other optometrists are not knowledgeable, he just has a way of "teaching" and without assuming you understand everything. He speaks in layman's terms, and always makes you feel encouraged to ask questions. His staff is second-to-none, very thorough, polite and professional. Highly recommend!!

I tried this MyEyeDr last year for my annual and Dr. Silke was assigned to me. I liked how thorough…read morehe was and explained everything so I could understand it as a non optometrist. They have a great selection of frames and sunglasses at a reasonable price. This location is definitely bigger than my previous MyEyeDr. Emily has always taken great care of me even if I'm just coming in for an adjustment. She also worked with me to find the best possible discount as I am currently retired on a private insurance plan.

Called for an appointment as my eye doctor retired. Had an appointment for an exam as early as the…read morenext day. Met with an associate followed by Dr. Fiddler both of whom were pleasant & professional in a conversational manner. The eye exam was thorough letting me know the purpose of each test after which the results were clearly explained. I then met with Emily to discuss frames & an order for glasses. Each question (insurance & prescription changes) was met with satisfactory responses and delivered most cordially. My experience was top notch.

I have been coming here for my annual eye exams for well over a decade. I love Dr. Ami Fraser…read more She is great with our kids, too. I have had to go to other eye doctors for medical eye exams and they've all been very professional and courteous as well. They have very friendly staff and everything is very clean with a large selection of eyeglasses. Highly recommend!

Edit: The phone service was incorrect and we're the ones with the poor customer service. Dr. Garn…read morereached out immediately and met me at the office within 30 minutes. The charge was if they see you, not just for the phone consult, and he apologized for the incorrect information. I was so impressed with the speed in which he responded and got me in immediately, as well as a follow up appointment for two days from now. So glad they followed up with great care after the mix up, I wanted to update my review for the positive. I got poked in the eye by my son and tried to call the on call doctor. They informed me that it would be $169 just to be connected to the on call doctor. I find this to be absolutely absurd that for an eye emergency I can't even talk to someone. What absolutely terrible customer service, I have never once had to pay in order to talk to someone for an eye emergency. Shocking, beware if you're thinking of becoming a patient there, hope you never need someone after hours.

Completely unsatisfied with the delivery of my glasses. I was promised them by let say Friday and…read moreIve been wating over a week past that.. Ive called , with a promise they will send me a tracking number, no no such thing happened. I was just hung up on and forgotten about... Ill never go back, and as a member of the safety committee for my company. This will be reported. Thank you

The process went smoothly. It was a much more thorough eye exam than I was used to. I had a few…read moreissues with my glasses in the beginning but Jen listened and made the necessary corrections. She has been so helpful with knowing what to do with the lenses and all the fine tuning for my bifocal glasses and also my sunglasses. I wish that they weren't so expensive but that is the way of the new world. I just want to say that Jen took her time with me and didn't rush me or pressure me and I now ask for her help because she plays well with others. I am always grateful to being treated well and for someone who listens.

Armstrong Optometry is a very professional and friendly place for all of your eye needs, no matter…read morehow big or small.

Took to log to get glasses. .1st only had 2 selections in plastic& metal on price point $219.00 ,…read more all others 289.-349 .00 and on..Needs to be more options available for other folks having less money to spend etc . Plus when I decided to pick one they had to order 1 color I prefer & notice Vendor in store had everything ,I wanted on price point& options available that are "Not in store for whatever reason.".frames too Expensive, waiting almost a month to recevie glasses unexaceptiable for the prices you pay should get stream line services...plus had to call on 21st. Due to No calls& or follow up from this Company. Hanging up or failure to leave messages Ridiculous... Service needs improved & follow up with Customer a Must!!!!!

I cannot thank Sue and Theresa enough for their exceptional service and their commitment to working…read morewith me to find eyeglasses that work for me. Above and beyond! And thank you to Dr. Finley and Vicki, too. Altogether a kind and patient staff.

I don't wear glasses but my husband does. The service was on my insurance benfit though…read more For 2 years he tried this business and he was totally pretty ticked off both years. He bought 2 pairs of glasses but one pair didn't seem the same. He tried to tell them something was not right but they said both were exactly the same. Fast forward He went to a new optometrist this year and took both pairs to have just the lenses updated; he was told the prescription were not the same. The eye exam performed by the new optometrist was more detailed and they actually did an in depth exam on his bifocals. He said myeyedr was not that thorough. Now that he can compare he says his new lenses and contacts are so much better than when he got new glasses and contacts from myeyedr. Myeyedr is also more expensive and they just weren't very attentive to my husband.

My son is a patient at Treehouse Eyes in Virginia. We unexpectedly had to extend our trip in…read moreIndiana due to a family death. We only brought enough of his multifocal contacts for the original duration of our trip (plus a few but not enough for the whole extended trip). Our home location could not overnight contacts, so I googled Treehouse Eyes in Indiana and found VisionQuest. They were so kind and did everything they could to accommodate getting contacts for my son. I believe Jennifer is who I was communicating with while navigating the process. My mom and son went to pick up the contacts and came back saying how incredibly nice everyone was. I am truly grateful. Thank you.

They are absolutely terrible. Seem friendly, but got my prescription wrong twice and said my son…read moredidn't need glasses maybe a minor prescription. Went to a different eye doctor and got mine corrected and my son needed to wear glasses all day.