This review is not about the facility itself but rather how they are not the best neighbor. They…read morehave massive amounts of invasive plants/trees/vines that grow over the concrete wall between our properties. In 7 years I have only asked one other time for it to be cut back but this time I have been completely ignored for months on end and through 3 managers. My backyard ONLY has palms and turf to ensure easy maintenance but I have now had to purchase 2 leafs blower/vaccs, rakes, pole saw, large tree trimming loppers, etc. since my yard is constantly filled with leaves as is my pool. Post storms is an absolute disaster that I have let go for years though it has cost many hours of labor and hired help to clean up mess from the other side of the wall. Any sort of acknowledgement would be nice but since it's behind their buildings, and obviously a me problem, I can't imagine I'll get a response until I drop off an invoice for the supplies and my hours of labor to clean it up myself this weekend.

Kudos to John for his excellent customer service! He is a man that does the right thing ....because…read moreit's the "right thing"!

Easy move in process. Clean, a/c works! Much better than the other public storage I was at…read morepreviously

Total rip off my rent wasn't due until the 17th of each month. I was paid up through July. I moved…read moreout August 10 they extorted at $110 from me don't ever give this company your credit card. They were totally take advantage of you. there's too many other credible storage companies out there that will treat your belonging is better and safely and not rip you off when you move the burner bridge with me I wouldn't store junk. I didn't even want them never again while I do business with this company public storage is a predatory business.

Ask for Kevin, super kind, very patient, and an asset/integral to the wellbeing of this facility…read more if you are new to the area I truly from the bottom of my heart advise everyone to come to Sentry and make sure to ask for Kevin! thank you Kevin!

NOT properly climate controlled since new management came in August 2023. It used to be 74 degs…read more+/- and 47-52% humidity inside. Now, new management raised the thermostats to 78 degs which lets humidity climb into the upper 60s to 70s. Mold and mildew ranges that are not good for fabrics, furniture and bedding.. I've run a recording thermometer / hygrometer since day one and it was very consistent before August. New manager says corp made them raise thermometer to 78 and won't budge. Also, he said he was "not allowed" to share corporate contact info. WTH? We like this location; it's safe, clean, convenient, and the staff have been awesome. Now, it is starting to smell bad inside and other tenants have commented the same to me.

I've had a storage unit at Safeguard Self Storage for 7 years. It's a 3 level air conditioned…read morefacility. Your pass fob only allows you access to the floor of your unit. Mine was on the 3rd floor. Great security of your all me. BTW, I've never seen a better kept, cleaner facility anywhere! Orlaine Adams is the Facility Manager, Jerome McCray the Assistant Manager. Although I hadn't been there in a few years, they both remembered me when I came in. They both greeted me with a smile and asked how I was doing. They remembered that I was going through multiple surgeries when my possessions were moved in! It was time for me to finally go through my belongings to see what I wanted to save, donate and sell. If I ever have need of a storage facility, I'll be back there for sure! They have great move in specials and the prices are very reasonable for the safety and security they offer. Tell them I sent you!

There is no enough parking spaces. There is huge area but is always block by the staff with a…read moreyellow no enter area

It has been 2 weeks since a Security breach in my unit has happened under this manager Stephanie…read more The workmen were allowed by Stephanie to remove my belongings, go through my belongings and place my belongings back while they were changing the door and lock. I noticed my belongings ( butcher block table) in the wrong places when I finally received the new key, I went to my unit to check and thought something was missing, the workmen pushed it to the back of my unit. I was guaranteed by management nothing was to be touched. Lets make this perfectly clearn I was not allowed to be there when the door was installed and I never gave my permission to enter or touch any of my belongings. I did call the police to make a report. On Easter Monday when I pick up my key I went back one more time in my storage, moved around 2 boxes then locked up and left. Next morning, Stephanie the manager called and left a message, I returned the call as she was irate and claimed She had a video of me stealing the butcher block and placing it into my car. I drove there right away and in the office, Stephanie acused me of stealing out of my unit and placing a 300 pound butcher in my car. She pointed to a picture not a video. I asked Stephanie to produce the video and she couldn't. How dare Stephanie try to turn the table of blame. We than went to my unit, I felt Stephanie was involved, one of the workmen was standing there but didn't speak English so Stephanie had this man had a conversation in Spanish, I asked Stephanie to translate since he was motioning with his hands of moving things around, Stephanie stepped back and started to call me a racist, she repeated herself many times and made sure the customers going in and out of their units heard, I truly believe Stephanie was trying to start a race war to take the attention off of her giving permission to the workmen to rummage through my belongings. I asked for an investigation into Stephanie and to be removed from her position as manager. I am still going through my boxes bc of her allowance of invasion of privacy with thes workmen. I never had a problem with,Cubesmart till this management with Stephanie. I recommend not to use this storage facility, I also have another at Federal highway self storage, Deerfield Beach, they are great and awesome prices. And Cubesmart raised my rate without giving a legal 30 day notice after this Security breach, this business has really gone down hill, not managered well., horrible! and not in the best neighborhood. Very disappointed Cubesmart hired by DEI instead of qualified staff.

I am currently renting a unit from Cube Smart in Deerfield and have been there for a month. Upon…read moremoving my stuff into the unit, I was told they would soon be putting on brand new doors to all of the outside units. The new door looked great when I arrived, but upon opening the unit up, I see a thick layer of debris from their construction job all over every single thing in there. Most importantly, it's all over my motorcycle that I just had detailed for $200 in preparation to sell it. Not only will it take hours to clean every single thing in my unit (10x10 filled to the brim), but now I cannot sell my motorcycle yet and I need to pay to have the bike detailed again. I spoke with the manager immediately and she told me the owner Ali offered me 1/2 month free rent. Unfortunately, that won't even cover the detailing of the bike. After expressing disappointment in this solution, she asked me to call the owner at his office. I tried multiple times without any answer. I then told the manager that I was having trouble getting ahold of him, and she told me to try again. I've now left a couple voicemails, called him several times, and called the main office several times. It's been a couple weeks now without response from the owner Ali, and it's time to pay the monthly bill. If you're seeing this, Ali, please reach out to me so we can resolve this.

Betsy made the transaction very easy. A true professional…read more She really knew what she was doing.

VERY POOR communication and service. DO NOT rely on a word you are told, they will go to extremes…read moreto get money they are now owed because their employees are not on site to speak with and advise you have vacated a unit. They also are impossible to get in touch with on the phone. Their monthly prices are not consistent with agreed upon terms Their rating is a ZERO we as a business will never use them again

My experience with this facility was excellent. The manager, Claudia is professional and courteous…read more I highly recommend this place for all your storage needs.

Claudia is amazing she took care of me and made it a super smooth process I was in and out less…read morethen 15 min. Highly recommend!!!

Jaimie. has been very helpful and informative with Prompt service…read moreWith my storage questions and storage needs Thankyou very much frank lauro

Jaime is a true professional--she's a good listener, is efficient and always warm and friendly.read more

Excelente customer service , clean and safe storage unit , prices are very good and the best part…read moreis the fact that you get a human not a machine to help you set up your account and help you with anything you need .

I was looking for a new storage unit and was unsure of which size to choose, taking several days to…read moredecide during a time of comparison shopping with other storage companies, and the office rep Cody was very patient with me and bent over backwards trying to help me. The man deserves a raise!