con-artists!! do not use this company. they wanted to charge me $1,271 to replace 2 simple shower water valves. got it done for $350 with another company. read more

My Plumber Plus - Plumbing Near Me - Alexandria, Virginia

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Only two stars because the tech did a solid job and was in and out in an hour. $605 to change the tub drain pipe and I provided the parts. Job took one total hour. Waaaaaaaay too expensive for one hour job. The company did not respond to my request for why it cost so much. read more

I was promised that the plumber that they sent would remove the 2 cabinet panels from my old dishwasher and put them on my new dishwasher by 3 people from the company. The plumber who came glued one of the two panels to the dishwasher and tried to screw that panel on like it was on the old dishwasher. His boss called and yelled at the plumber and me, the customer, and said that the work was not going to be completed, and threated to take me to court if I did not pay. Since the boss was yelling, I heard him tell the plumber that he was not going to get paid for his work. Furthermore, the panel that was put on is falling off. DO NOT USE THIS COMPANY. They are verbally abusive to their employees and customers! In addition, their prices are extremely high, in fact, over 3 times higher than the installation would have been if LOEWS had done the installation. The only reason I pursued them was because of the above stated promise. read more

Definitely DONT RECOMMEND!! Should be minute stars!! I have worked retail and wholesale and in all my years working, I have never ever had a company like this. I had a whole HVAC system installed. It took 3 months to complete. 1-he forgot switch for drain and there was air leaking from inside unit and some insulation missing from outside pipe and existing duct in house was not fully connected to inside unit, therefore leaking a lot of air there as well. The communication in office and workers was the worst. I got excuses like he has been busy, I have been busy, I never received your messages. As other reviews I read-you were told appointment this day and you wait and wait-no text, email or phone call. Nothing! This happened 5 times. Wasting my time. Meanwhile, over the 3-months, I was so stressed and upset, It just made no sense to me, that a company had that kind of customer service. They were going to give me a 1-year membership as a discount- I would never accept that, why would I want them back, when it took 3 months to complete a job that should of been done in 1 day. They are just plain ridiculous!! Don't do it-please read more

When I inquired over the phone about hydro jet service (flushing drains with high-powered water) for 2 exterior underground drains from the gutter downspout, I was told the following: $400 for first line, $75 for each additional line. I repeated the quote back to the person on the phone and confirmed we were on the same page. When the serviceperson arrived, he did not inspect the lines, did not walk around the home, just said "$2000 to do all the lines". We re-iterated that we only need the 2 clogged lines flushed. He seemed either unable to understand our service needs or had an agenda to push a more costly service. We declined the service. I asked that he have a supervisor contact me and have not heard back. This sort of bait and switch is terrible business practice! read more

do not recommend. charged $726 to sanke a kitchen line and were not successful. had to get another company to complete the work, and "my plumber plus" did not respond to complaint emails about inadequate serevice and no warranty on the work. they wanted to do additional services at additioanl expenses, even thought he original job was not properly done. read more

These folks are great! Show up on time, expert in their craft, and most importantly, if a repair falls short, they fix it. Get the Premium package. It is great to fly First Class! Darin has been TERRIFIC and can fix anything! Mike read more

I called my plumber to fix an issue with the washer drain pan. We had the washer flood twice and cause damage to ceiling below. My plumber failed to fix the issue and when the new washer was delivered we could not install it because the drain pan was damaged and not connected to the floor. They charged us $450 and said they fixed something they didn't. When we called back to make a complaint we got the run around. This is not the first issue we had with my plumber. We will be canceling any services we have with them. They have the reputation of a used car mechanic. read more

My Plumber Plus - Washer drip pan connect. - Plumbing Near Me - Alexandria, Virginia

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Unable to recommend. Gentlemen came out to the house for a slow drain that I had in the kitchen. He gave it a visual for a second and said $650 to snake it. I had to pass. Paid him $49 just for the visit but called another company and was charged $150. Thank goodness I refused the $659 quote. I wonder how often people get taken advantage of. It must happen routinely. read more

They assured me that the tech/Plummer would be on time... was 2 hrs late. They assured me the tech would have all the equipment needed, he didn't have any parts....they said they would call the next day and reschedule, they never called. I had to call two days later to reschedule for later in the week, which they cancelled because they forgot to order the part so they didn't have it for the appointment. I just ended ip replacing my kitchen faucet by myself. These guys are terrrrrrrible. read more

24-48 hours to respond to a complaint. Let it sink in. That tells you a lot right there. However - I have (rather had) two retail purchased repair kits (wanted to do this myself) already in the home. Admittedly I shouldn't be doing this and so we got someone to come out. He came out, of course, while I was at the store and getting my covid shot. My wife had to deal with him. He used our store bought items to "repair" the toilets. He installed a water intake that was not needed. He charged us nearly 500 dollars for this fix. By the time I got back (within an hour) he was gone. Should tell you the extent of the work needed. Taking advantage of people, using their purchased items, fixing something that cost them nothing to do, and then charging 500 dollars for it. That's what you get when you deal with these jokers. Photo showing my purchased items installed read more

My Plumber Plus - Plumbing Near Me - Alexandria, Virginia

Do not use this plumber business. Installation of a faucet (bathroom sink) was over $ 600. When we were shocked about the price, the plumber (who was friendly) gave us a discount and we paid $ 480. Still too much, because after the plumber left, we noticed that the faucet was not mounted correctly on the sink. There was a gap between the base of the faucet stem and the sink on the right side of the faucet. With the prices they charge, we were debating whether to call them again and possibly getting charged another $ 90 for coming out. My husband was able to tighten a screw under the sink and fixed the problem. In other words, the plumber had done a sloppy job for $ 480!!! We have pictures! Since 1/24/24, we have called 5 times to make a complaint and requested to talk to a manager. We were told it takes 24 to 72 hours for a manager to respond to a complaint. Nobody called us to discuss the matter. Total disrespect for customers! So far, the staff has built a firewall around the so-called managers (they are either in meetings or not in the office) and we were basically shut down. We decided to report them to the Better Business Bureau. Supposedly, the company is recording phone calls...I hope that is true, because there will be a record of all our attempts to get this matter resolved. read more

I initially used my plumber plus to take a look at my water heater. There was an airflow issue, very quick and easy fix. However, they trick you into signing up for a service agreement and pay 25 dollars a month. The company claims that you receive discounts and they check on your HVAC system and plumbing regularly. The technician said we could cancel at anytime. It's been 6 months and they are still charging my credit card. I have called several times to cancel this service and they keep telling me that a supervisor will call me back. It's a huge scam.. beware. read more

Of course - still never heard from the business manager. Great customer service - what a joke and the people you do speak to are nasty. Good luck using them. read more

Buyer beware! Outrageous pricing!! They said they don't do quotes over the phone but they do charge to come out and do an assessment. The quote was more than double the average price for repair. Do NOT use this company. No wonder it has poor ratings on Yelp. read more

DO NOT USE THIS COMPANY!! after a run- around to make an appointment, I asked them if they serviced TOTO toilets. (said yes). I needed to replace toilet seat. plumber came and had NO CLUE. told me they had to uninstall and reinstall toilet to put on new seat for $485!! laughed him out. next day, Fort Hunt plumber came, assessed the situation, procured new seat locally, went and got it for me and installed it for less than 1/2 the price (including seat). Please support local businesses. read more

Scheduled for electrical services and told a technician will arrive between 4-5pm and will call 30 minutes in advance. I waited until 4:45pm and nobody called or came. I called the My Plumber Plus, and they tried to re-schedule my appointment to two days later. I asked for the manager and manager gave me tons of excuses why they couldn't meet with their promise (appointment). I don't think this company understands and respect customer's time and availability. I decided not to work with them because I couldn't trust them to re-schedule it. read more

Run away. There was water all around the drip pan under our hot water heater. The good: My Plumber sent a guy out right away. In about 90 seconds, he diagnosed a leaking tank, which struck me as odd given the drip pan, but he said it had overfilled and dumped the water through the attached drain pipe. He then quoted me prices for tankless and tanked that felt high. I told him I was going to call around for quotes and he suddenly remembered a discount he could offer. I still called around and found that My Plumber's (discounted) price was still abusive. I settled on Tankless Concepts in Merrifield (highly recommended). They came out to do the install and we determined that the water was from something else draining in the same place, and the water heater wasn't even leaking. read more

I called this morning as my toilet decided to no longer work. Within the time frame promised, someone was at my door, and worked quickly and most efficiently to fix the issue. They didn't charge me a dispatch fee as a first time customer(save $80) and because it wasn't a major fix -its actually something I can do myself, they didn't charge me a dime! Yep. I wasn't taken to the cleaners, they were straight up honest. Would fully recommend. read more

Fantastic Experience! 10/19/13 @ 0850 I went upstairs to fix the leaking faucet in the kids bathroom. I was trying to remove the cylinder cap to replace the faulty cartridge. Whoops! The cartridge ripped the hot/cold pipes right out of the wall! I dashed downstairs and shut the water off! 0852 I called My Plumber 0958 My Plumber called to say David was on his way. 1030 David arrived, and assessed the pipes and identified what needed to be done. 1100 Started Job 13:30 Completed Job Total time: 4:30 David even took the time to explain what he was doing and showed me how to replace the cartridge in the future! An excellent experience. Thank You! read more

I have had nothing but problems with this company. From not showing up to destroying my yard. I am so disappointed with this company and will not renew my contract. I have been waiting since Friday for someone to show up. They never came and then again on Saturday then Sunday. Now I sit in my house with no heat and still waiting. I called this morning again and they said they would be here by ten. It is almost ten and there is no sign of this company. Please don't use them. read more

I called Takoma Park Plumbers - and they were excellent on the phone. And then the My Plumber guy - Dave Powers - comes and did a great, quick job. My sink was dripping. He fixed it for about $200 - with a year guarantee (a reasonable price, I think! -- plus five other people had tried to fix it - non-plumbers - and couldn't). It took him about twenty minutes. I definitely recommend Dave, My Plumer and Takoma Park Plumbing. read more

We have a service contract with My Plumber. Despite that, when we recently had an electrical problem that resulted in most of our house being without electricity, they strung us along from Saturday afternoon until Tuesday evening, when I finally cancelled the call and went with another company. Never did they tell us they were too busy to respond, they just kept telling us that we were on the service list and should get a serviceman soon (within the hour. . . . you're on today's list . . we have other customers who have emergencies --like our having no electricity in most of the house for 3 1/2 days wasn't an emergency?). And keep in mind this is how they treat people with a service contract! These people will not be honest, or treat you fairly. read more

So I called them to replace my garbage disposal unit. I told them that I will buy a new replacement Insinknerator from homedepot so they will just charge me the installation fee. The receptionist told me that the tech will have to come to my house and give an estimate. So I obliged. On the day of the appointment, the tech arrived late. Fine. So I asked him how much is the charge to install. Guess? A whopping $450.00. So I told him that was too much. I don't know anything about plumbing, but I felt this guy treated me like an ignorant idiot by trying to overcharge me. That is my opinion. So I declined to have it done and told him that i will look for somebody more affordable. He then asked me with an annoyed voice how much did I think it should cost? He looked very irritated as he walked away, and never said anything. I never heard from the company again. Fast forward, I called Home Depot, and they referred me to one of their contractors who only charged $130. read more

Called them based on the "five star rated" book you get on your doorstep. A/C blower motor was making loud noises, tech came out and said it needed to be replaced, no kidding. Total quote was over 1000, he then upsold into a package for inspecting your plumbing and heating. Told me to keep running the a/c, he would order the parts and it would 3-5 business days. A/C failed about an hour later, called back and asked if we could put a rush on the part, I was then informed it was not ordered yet and call back Monday. Completely un-acceptable, called them on Sat morning to confirm cancellation of services. Called another HVAC company, they had the parts and will be out today at 4, parts and labor 485. Do not recommend. read more

I am so disappointed. I had used My Plumber in the past and had no problems. Well, I called them when a pipe froze in my house. The plumber got here looked at the area he first quotes me $1,000.00!!! I explained I could not afford that he went down to $972.00. I told him that was still to high. He went down to $700.00. After saying that I was not claiming this on my homeowners insurance the price dropped to $575.00. I was desperate so I said ok for the work. After he left I called the company asking for a break down of all charges and an explanation to why the first estimate was at $1,000 and magically dropped close to 50% in less then 8 minutes. Well first im told that the service manager had already left at 4:30pm, but he would be given my information and he would contact me. I expressed my concern over the huge difference. Well no one has ever contacted me. I did contact my homeowners insurance and the adjuster warned me that companies give an outrageous price in hopes the owner will say yes and use their homeowners insurance. Least my insurance company knows about this company and has made notes so others do not go through this. So disappointed!!! read more

Very nice. However, friends told me that they gave me a super-inflated estimate simply because I'm a single female; and this was from a guy that told me that! My basement was flooding. It was the second time it's done that in 3 years since I've lived there. I'm strapped for cash right now because I've got a lot of things happening in my life right now. However, they insisted on the Cadillac of sump pumps + french drain around my townhouse, costing approximately 10k. They weren't willing to do it a little at a time either, just telling me they have financing and can get me the paperwork. That was rude. I work, pay my own bills, and am constantly fighting to just keep employed simply because I don't have a wang. If I get the slightest inkling I'm being taken advantage of by a company because I'm female, they've lost my business and everyone else that I know. If you want them to give you an estimate, fine. Just also call All Seasons Plumbing & Heating and notice the substantial difference in price. Ten thousand vs. $1900, doing things one step at a time to see what works the best for your particular issue, makes more sense than spending thousands upon thousands that might not even be necessary. read more

Professional, sales-type people will be sent to your home to set you up for worries. I fell for the lead-up to the hydro-jetting. They farmed it out and charged me 3 times what it would have been had I directly called the people doing the service Don't sign for anything without getting at least a second opinion. Shame on me! Having a husband who had a stroke, I can see that they prey upon people. They tried to convince me that replacing a hot water heater would be $2700! read more

Called them for an estimate on some plumbing issues. They arrived on time (the one plus). Walked the plumber through the issues and it was like talking to a wall. He did little besides nod - no conversation, no information provided about what he thought about the issue, nothing. After doing most of the heavy lifting, the plumber walked out to his truck and came back with an estimate. And what an estimate - he wanted to charge me almost $400 for a washer! Took my money and left. Overall: For a $80 estimate I expect more than a dead fish impersonation, and the 'expert' should know more about the issues than me. Do not recommend. Although they offer to credit the $80 towards repairs, the experience was so bad that I won't even try to schedule another visit. Thumbs down! read more

My 81 year old mother, in Alexandria, VA, called My Plumber Plus to fix a leaking kitchen faucet March 17, 2021. The plumber arrived and replaced her faucet in about 90 minutes. When the job was completed, he presented her with an invoice for $983.00 for a "Special Faucet". I contacted the Dispute Resolution Manager to inquire about the cost and was told that My Plumber Plus works on a "flat fee" and does not break down time and materials. After crediting my mother's credit card for approximately $90 (a $35 coupon and senior citizen discount that the plumber "forgot" to give her), the manager said she would forward paperwork to me that showed my mother signed an authorization for the work to be performed. I have never received the documentation because my mother was never given an estimate for the faucet replacement, she was only presented with an invoice. I saw a picture of the faucet and it appears to be a Moen Sleek brushed nickel single handle which retails for $326.83 at Home Depot. As I stated, my mother is 81 years old and she lives on social security. She told me that she never would have consented to the installation of a $300+ faucet for a total of $983.00. This company takes advantage of the elderly. read more

The most terrible service ever. I have used them before and they have broken tiles on my bathroom floor repairing a toilet; sink faucet never worked right after they installed a new one; diverter repair on bath tub lasted a little over a year. Each time when you call back to complain they act as if it is your problem and not theirs. Plus they try to up-sell you on work that you don't need. The plumbers for the most part seem like new-bees and this is where they have OJT before they move on to a real plumbing company. Stay away. The only thing they do right is show up. The rest of it is a night mare. Plus the up-selling is really sleazy ! read more

Short version: overpriced, rude, overpriced, pushy, overpriced, harassing, and overpriced. I had the misfortune of dealing with My Plumber over a year ago when some water started backing up into my basement. Now they're the nightmare that won't go away. In the past 3 days, My Plumber has called my phone 11 times. Yes, eleven. They start calling me at 9 in the morning, and don't stop until nearly 7. All this harassment from a company I wouldn't let do the work for free. I was willing to try and forget let the miserable experience of having them in my house, but since they won't leave me alone, I thought I'd share the experience. The experience of having them in my home was terrible. They were only interested in upselling they're already overpriced services. Imagine inviting a used car salesman into your home. Rude, condescending, and pushy. When I told them I wasn't interested, they started pushing financing. "Don't worry, we have a deal with a bank." Finance, finance, finance! That's all they care about, draining as much money as possible out of you. The quote they gave me was in excess of $10K. I had the job done elsewhere for less than a quarter of that. It pays to shop around. What's the over/under on how many calls I'll get from My Plumber tomorrow? read more

Zero stars, crooks, overcharged 700$ "on accident" and refuse to refund money. 1700$ for two hours of work. Go somewhere else!!!! Horrible customer service! read more

My Plumber was awesome, as was Ted W, my plumber. They came out as scheduled, polite, neat, gave me a very reasonable quote, and did the work correctly and quickly. The work was to install a garbage disposal, and replace a bathroom tub faucet handle and shower diverter that had been broken by another plumber. (O'Neill Plumbing - absolutely awful, read all filtered reviews on them if you're considering). Ted fixed my shower for less that the other guys charged me to break it, had the disposal in fast, cleaned up afterwards, was very nice, professional, and reasonable. I will say that they seem to quote the high end parts (disposals, anyway) first, but ask for more options, and you're in business. No complaints at all, and I'd use them again in a second. They also have same day service in a pinch. A+ read more

Normally, I would give this plumber 5 stars. Came to replace a kitchen faucet and was done in 20 minutes. Gave me some choices (only Moen), and got to work after I signed off. They were clean, respectful, and very efficient. I'm giving MyPlumber three stars because they are expensive. I thought the price was very expensive so I called some other plumbers to get estimates for the same work/faucet. Turns out MyPlumber charged about $200 more than what others would have. I appreciate the fast and clean service, but I'm not sure it was worth $200 more to me. read more

The customer service on the phone was professional, timely, and helpful. To say that Mr. Edgar Artiga surpassed my expectations would be accurate. I was nervous about the repair because gas was involved, I had had a different company's repairman out to try to fix it 3X. Edgar performed the task in less time than predicted, professionally, and personably. He worked with me to find a financial solution that was within my budget. Thank you Edgar! Because of your work, myplumber will be my first call from now on. read more

I called My Plumber to fix a leaky washer connection. The hose connected to the washer had corroded onto the spout and would not budge. It turns out the spout was leaking behind the wall as well. Chris W. came out and handled the problem with no issue. I totally appreciated Chris' no nonsense communication style and will request him for future plumbing work I may require in the future. He laid out the facts with options and we moved forward quickly--too easy. My plumber is not the cheapest service around, but you can count on them to show up as agreed upon in my experience and the work is done professionally. The dispatch team did a good job of keeping me informed when Chris would arrive so I didn't have to waste the day waiting around. I would use My Plumber in the future if I could request Chris W for the work. read more

There aren't enough superlatives to describe the wonderful service provided by My Plumbers from June 22 through June 26.. They found our problem and Jason installed a new sump pump. He did an excellent job. Then, the next day the drain for the a/c started to overflow. The a/c specialist,Nick, came and said that it was really a plumbing problem. However, he didn't leave and worked for hours to dislodge a clog and made certain that our a/c was working properly. Aside from their expertise, every single man from My Plumber was professional,knowledgeable, friendly and very kind. Mary Jeanne Kaskel read more

Never ever use MyPlumber Heating and Cooling!!! We had a blockage in our upstairs bathroom with the toilet not flushing and the shower not draining so called MyPlumber. The technician snaked the blockage pasted the main drains and did not push the blockage far enough before running the taps to check his work. Subsequently raw sewerage come up through the laundry floor flooding the laundry, basement carpet and spare room. The smell was terrible and the carpet in the basement and spare room soaked in raw sewerage. With three little children running around my house, it was not pleasant. Initially they took full responsibility and had a contractor out to rip up the laundry floor, tear up the carpets in the basement and spare room and leave 13 fans and humidifiers to soak up the mess for three days. THEN they called to tell me they were no longer going to foot the bill and left me with a completely ruined and usable basement that was my children's playroom and no place for my visitors to sleep. Not only did they flood my house with sewerage, we had three more technicians in to seal the toilet and fix up the first 'technicians' mistakes.... It is now five weeks ago since they came, we still have no formal call from the manager as promised and no explanation as to why they did not take responsibility for the problem they caused. We have had more than 20 contractors come through the house to fix the problem caused by a plumber who did not spend 10 more minutes to fix the inital problem then a company who took no responsibility for the failing of their own actions. The ethics of this company are truly questionable. A true nightmare!! Never use them.... read more

This place used to be very responsive...but not anymore! Called them in the evening, no response. They didn't call back in the am, and when I called to reschedule, they gave me a 4-hour window and then didn't bother to show up. They never even bothered to verify the phone number they had when I called in the am. They offered to come by 9pm and I told them to just forget it! This is the 2nd outfit which advertises quite a lot that I will never send my business to again in the future! read more