This place is fantastic. They finished the repairs ahead of schedule, and their customer service…read morewas very good. But the main reason for my very positive review is AA's honesty. I needed a new transmission and I was told the cost would vary depending on whether the transfer case needed to be reprogrammed -- that would be an extra $500. When I picked the car up, they told me that fortunately reprogramming wasn't needed. They could have said the opposite -- I would have paid the extra $500 -- and there's no way I would have ever known the truth. I am just posting this review because to me honesty is basically everything in car repair places. And Arlington Autocare is honest.

I wish I had a better experience here and would especially not recommend this business to any…read morefemale going by themselves. When taking my car in solely for an oil change, after it was complete my car was returned to me with the driver's seat reclined an absurd amount. Additionally, the electronic switch to raise the head of the seat was broken and I knew for a fact it was not broken before I took my car in to get serviced. The next day, I brought it back to address the issue and have the shop fix it because it was very difficult for me to drive my car with the seat reclined so much. I did not feel like my issue was taken seriously initially by the mechanics. When explaining the issue, it seemed like they thought I didn't know how to raise the seat up in my own car. It wasn't until showing them the problem that they admitted this was a real issue they would need to run diagnostics and charge me for. I asked why they would feel a need to recline the seat this much to complete an oil change in the first place, and they continuously doubled down that the mechanics have to be able to move the driver's seat in any way they need to drive the car and could not admit the issue was their wrongdoing. It makes sense to me to move the seat towards and away from the wheel, but my seat was reclined so much from the original position that seemed incredibly unnecessary. After running the diagnostics, they wanted to charge me almost $900 total to replace the switch altogether. When expressing to the mechanics once again that this issue is on them because the seat was not broken before I brought it in for the oil change and it is ridiculous to ask me to pay this much especially in labor charges, they would not budge on their stance that they can move the seat however they need and said charging this much and replacing the whole switch is what needed to be done. The next day I called right when the shop opened to speak to the manager about this issue. Every time I called, the mechanics said the manager would be in later that day and everytime I called after that the manager was never available. Eventually in the afternoon, the mechanics were able to communicate the issue to the manager themselves, and later on they updated me that the manager is aware of the issue and looking into it to see what he wants to do.I made it clear to the mechanic I spoke to that I still wanted to speak to the manager myself, and they said they will give the manager my number to call me. I never got a call from the manager, instead the shop called me back saying the manager wants the shop to comp all charges with this switch fix except the part. I made it clear that this is the least they could do because they were the ones that caused this issue. I still want to speak to the manager about this and they expressed that the manager had left for the day and is busy so wouldn't have time to call me about this, which I think is incredibly cowardly of the management of this shop to not be willing to hear out the customer's concerns directly. When picking up my vehicle the staff was incredibly unfriendly and visibly upset about the whole situation. I asked if the part had a warranty and was met with an "I don't know, I think a year." When asking if they could confirm that with someone that knew, they responded "It's a year warranty" without verifying with someone else. When paying for the cost of the part (which was $250 that was for an issue I did not cause) I politely asked if they had a discount for nurses/first responders and was met with "why should we give you a discount, we're already losing money on this." I will not be returning because of the lack of customer service and the lack of respect I was met with from staff as a single young woman.

I had a very pleasant experience when I had to bring my car in for a 90,000 mile maintenance last…read moremonth. The gentlemen who work there are very friendly, yet professional. They know their stuff. If you have to leave your car for a few hours, they'll give you a ride home if needed. I just waited less than an hour for my service, so I just sat inside. I even got a postcard in the mail a week or two ago thanking me for choosing them to service my vehicle. That was very nice, that they really appreciate me as a customer. I will be returning in the future for oil changes and other maintenance services. Don't waste your time at the dealership, or you shall get ripped off!

Proprietor did a bait-and-switch on a 10% coupon I used for an expensive brake job. Gave a 5%…read morediscount for parts and said he gave a 5% discount for labor (he actually didn't) and that was the "10% discount" on the service. Pretty dishonest.

After a $40 fix-it parking ticket for not having an annual safety inspection sticker immediately…read morefollowing VA auto registration, I went to this service center to ensure both of our vehicles were in tip top shape. $20 per inspection (no additional charge if a re-inspection is required) with same-day availability. Sam was kind enough to help me switch out my LEDs back to the required halogen to pass the inspection and was very personable. A terrific (albeit efficient) vibe with excellent customer service. Recommended!

I went to Passport Infiniti for my 30k oil change, lube filter, and tire rotation. They came back…read moreand said my rear brake rotors and pads were worn out and needed to be replaced for $800. I might look stupid, but I am not that stupid! I declined the service. We have taken my wife's car to Del Ray Service Center for the past few years. I knew I could trust them for an honest assessment of my brakes. I left Passport Infiniti and went straight to Del Ray Service for a second opinion. They were busy when I walked in, but they took the time to take a close look at my brakes. They assessed that my brakes are good for at least another 20k miles. It is sad that the dealership Passport Infiniti that I bought my car from has such a dishonest service department. The great thing is that the people of Alexandria have an honest Mechanic at Del Ray Service Center that they can go to and get a truly fair assessment of their vehicle. I highly recommend them to anyone looking for an honest, talented and great Service Center.

Though I've moved from the area to a half-hour drive away, I happily still rely on Yates Automotive…read morefor all services on my car. The customer service is truly extraordinary: professional, courteous, helpful and accommodating (shout out to Kris and his crew!), and the quality of work is terrific. Over the years, I've had both regular maintenance and some major repairs done; the mechanics are competent, knowledgeable and efficient. and I've never felt pushed into buying a product or service I didn't need. All in all, I've found everyone honest, reliable and friendly, and can't imagine taking my car for service anywhere else. Barbara G.

Absolutely outstanding customer service. They took great care of my honda. I would highly…read morerecommend them to anyone needing service to their vehicle

Went in for an emissions inspection today! Didn't have an appointment but they got me in…read moreimmediately. The staff was super friendly and helpful, very good customer service. I will definitely be coming back. Prices were reasonable as well.

I am so disappointed. No. Disappointment isn't the word. I'm pissed…read more I bought my car here in October and November of 2018. I got over $2000.00 years work done. I trusted them to make necessary repairs. Monday I had to take my dog to have serious surgery all the way in Manassas. My car sputtered which caused me great concern because I was only about 15 minutes into an hour drive to the pet clinic. While my dog was in surgery I took it to a local mechanic because I didn't want any problems on my way home. After a $113 diagnostics test I was told the parts I'd just purchased in November were faulty. I called Liberty and I was told to bring it in. Tuesday on my way to Liberty my car shuts off. ON THE 395 FREEWAY! Yes. It. Shut. Off. Imagine my terror as cars were steadily moving past me. After less than a minute it started long enough for me to drive safely off of the freeway. I had the car towed in the evening and left the keys with the attendant. Yesterday (Wednesday) I get a call at 5:28 that my car is ready. I don't get there until 7:30 and the garage is closed. The current attendant gives me my keys and when I go to turn the car on, it doesn't start. I tell the attendant and he says, "I'm just an attendant, I don't work here"... I was livid. So rather than going home with my car keys and no I left the keys with the clerk and filled out another for. Today (Thursday) I call them around 1:30 to see the status of my car. Ricardo tells me that there was one car close to being finished in the next 10 minutes and that my car would be next. It is now 5:43 PM and Ricardo just called me to tell me my car didn't start because of the battery. And that he needed to order a new battery for me because they didn't have any more of the battery he needed for me. So they're kept my car a whole nother day for a battery...an absolute inconvenience and I believe a passive aggressive response to me holding them to their own warranty. I won't ever recommend this place to my friends. And they just list a loyal customer because of their shady behavior.

Came for an inspection and was able to slide right in without an appointment. They gave very quick…read moreand friendly service! I needed brakes and a wiper blade, and they hooked me up for a very good price. Highly recommend this team of professionals! Great price, clean facility, and OUTSTANDING customer service.

Courteous, on-time, honest, quality repair work and services. Recommend this garage to everyone.read more

Amazing experience. My car felt like the transmission was going to explode and took it in last…read moreminute on a Saturday - so glad they were open. Turns out the last mechanic I went to didn't even install the transmission lines correctly. They were able give me a loaner car to go support a friend that day in Harrisonburg. They then didn't try to upsell me on a bunch of things and made it clear what should be immediate fixes vs what could be delayed or not done based on what I care about. Great service across the board. Will be going back for any other service needs.

I'm extremely disappointed with my recent experience here. I previously had my vehicle inspected at…read morethis shop on December 20, and it passed inspection despite the same minor damage to the rear light being present. This crack has actually been there since October 2022 and has passed Virginia safety inspections multiple times since by a myriad of safety officers at different shops. Now I'm suddenly being told that the vehicle will not pass because of this crack, and I was quoted - nearly $500 to replace it which is way more than twice what I have found this repair can cost elsewhere. When I questioned why something that has repeatedly passed inspection is suddenly being rejected, I was told they have a new safety inspector. I understand that inspectors must follow Virginia's requirements, but that explanation raises concerns about this shops consistency. Customers should be able to expect the same inspection standards regardless of which employee happens to perform the inspection. What was especially concerning to me was the apparent lack of a consistent standard operating procedure. If one inspector repeatedly approves an existing condition and another rejects it, there should at least be a clear and consistent explanation for the difference. I have no issue repairing something that legitimately does not meet Virginia's safety requirements. My issue is the combination of inconsistent inspection practices and then immediately being quoted nearly $500 for the repair. Given the history of this light passing inspection and the amount being charged to replace it, the entire experience unfortunately felt like a money grab to me. This experience has seriously damaged my confidence in this business. I would recommend that anyone receiving a rejection here ask to be shown the exact reason for the failure and get a second opinion and outside repair quote before authorizing any work.

Can I give this review 6 stars??…read more My fiat (luckily) broke down next door to Old Town Shell. I didn't have my jumper cables with me, so I walked over to the shop, and Charlie was kind enough to walk over to my car with me. He managed to get my car started, and realized that it only needed a new battery. Charlie and his team happened to have a fiat battery in stock (!!!), changed it immediately, and had me on my way ASAP. I am so lucky to have broken down right next door, and it was even luckier that Old Town Shell happened to be open on a holiday- they even got me back on the road when they were starting to close up for the night. Their prices were also very fair. I cannot thank you enough! I recommend that everyone check out this little shop if your car is in need of some service.

cant believe Shell lets this place muddy thwir good name…read more Pumps don't take credit card. Must pay in advance. Avoid this station.