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    Shirlington Road Exxon

    3.4 (20 reviews)
    Open 6:00 am - 10:00 pm
    Updated 2 months ago

    Services - Shirlington Road Exxon

    Auto brake repair

    Auto defroster tab repair

    Shirlington Road Exxon Photos

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    Review Highlights - Shirlington Road Exxon

    I have been going to Jim ever since I moved from Maryland to VA.

    Mentioned in 3 reviews

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    Arlington Autocare

    Arlington Autocare

    3.3
    (306 reviews)

    This place is fantastic. They finished the repairs ahead of schedule, and their customer service…read morewas very good. But the main reason for my very positive review is AA's honesty. I needed a new transmission and I was told the cost would vary depending on whether the transfer case needed to be reprogrammed -- that would be an extra $500. When I picked the car up, they told me that fortunately reprogramming wasn't needed. They could have said the opposite -- I would have paid the extra $500 -- and there's no way I would have ever known the truth. I am just posting this review because to me honesty is basically everything in car repair places. And Arlington Autocare is honest.

    I wish I had a better experience here and would especially not recommend this business to any…read morefemale going by themselves. When taking my car in solely for an oil change, after it was complete my car was returned to me with the driver's seat reclined an absurd amount. Additionally, the electronic switch to raise the head of the seat was broken and I knew for a fact it was not broken before I took my car in to get serviced. The next day, I brought it back to address the issue and have the shop fix it because it was very difficult for me to drive my car with the seat reclined so much. I did not feel like my issue was taken seriously initially by the mechanics. When explaining the issue, it seemed like they thought I didn't know how to raise the seat up in my own car. It wasn't until showing them the problem that they admitted this was a real issue they would need to run diagnostics and charge me for. I asked why they would feel a need to recline the seat this much to complete an oil change in the first place, and they continuously doubled down that the mechanics have to be able to move the driver's seat in any way they need to drive the car and could not admit the issue was their wrongdoing. It makes sense to me to move the seat towards and away from the wheel, but my seat was reclined so much from the original position that seemed incredibly unnecessary. After running the diagnostics, they wanted to charge me almost $900 total to replace the switch altogether. When expressing to the mechanics once again that this issue is on them because the seat was not broken before I brought it in for the oil change and it is ridiculous to ask me to pay this much especially in labor charges, they would not budge on their stance that they can move the seat however they need and said charging this much and replacing the whole switch is what needed to be done. The next day I called right when the shop opened to speak to the manager about this issue. Every time I called, the mechanics said the manager would be in later that day and everytime I called after that the manager was never available. Eventually in the afternoon, the mechanics were able to communicate the issue to the manager themselves, and later on they updated me that the manager is aware of the issue and looking into it to see what he wants to do.I made it clear to the mechanic I spoke to that I still wanted to speak to the manager myself, and they said they will give the manager my number to call me. I never got a call from the manager, instead the shop called me back saying the manager wants the shop to comp all charges with this switch fix except the part. I made it clear that this is the least they could do because they were the ones that caused this issue. I still want to speak to the manager about this and they expressed that the manager had left for the day and is busy so wouldn't have time to call me about this, which I think is incredibly cowardly of the management of this shop to not be willing to hear out the customer's concerns directly. When picking up my vehicle the staff was incredibly unfriendly and visibly upset about the whole situation. I asked if the part had a warranty and was met with an "I don't know, I think a year." When asking if they could confirm that with someone that knew, they responded "It's a year warranty" without verifying with someone else. When paying for the cost of the part (which was $250 that was for an issue I did not cause) I politely asked if they had a discount for nurses/first responders and was met with "why should we give you a discount, we're already losing money on this." I will not be returning because of the lack of customer service and the lack of respect I was met with from staff as a single young woman.

    Shirlington Road Exxon - autorepair - Updated August 2026

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