My maid Lori is very congenial and hard working. She always does a great job, even though I am a household with many pets.

I arranged for their services, they showed up on time, but couldn't speak English. They called their boss (?) and he said they would need 3.5 hours instead of the 2.5 we had agreed upon. We stuck with 2.5. We walked them around, clarified things, then left. An hour later, this "Jorge" guy texted us - "You need to cancel." We tried to communicate with him, gave up and called the office for MyMaid. A lady listened to my situation, then said she'd transfer me to Tray. I only got a voice mail machine. Terrible experience. Instead if getting our cleaned, we were "taken to the cleaners" read more

Top of the line, great communication. Sam is the most efficient young lady I've seen. She remembers my dog's name and greets her at each visit. read more

We've been using 'My Maid Service' for almost 10 years and are very happy with them. Our home is always nicely cleaned and the price is very fair. Debbie comes twice a month and is always very reliable, friendly and thorough. Today, she brought her daughter, Maddie, to help and she did a great job, too! read more

This is about the 4th time Patty with My Maid Service has cleaned our home. She does a diligent and professional job with out supervision and when she leaves, its clean. What else can you ask for? I recommend calling them if you need your home carefully cleaned! read more

LOVE our tech, Debbie. Another great job getting our house in shape this week. Have used MyMaid since about 2010, and like that they are RELIABLE - sending someone - even if our tech can't come - who is never late and does the promised job on the day we have scheduled. read more

Steph and her team did a wow job on my place. I try to keep it very clean and picked up but when I saw the difference my old maid did compared to My Maid Service, I was delighted! Not sure if everyone gets it but they even made my bed (it was a lil messy but not terrible). They also wiped down the bathroom mirror and vanity way better than my prior maid too. Of course yeah they emptied all the trash etc etc. Only downside, is they didn't wash and fold my laundry! LOL These guys really care about cleaning! Very impressed! read more

My house has never been so clean. Shawn and Stephanie are so kind and give the best customer service. Brittney is my favorite. My 1st clean was a deep clean & after they left, my doorbell rang & it was Brittney. They had forgotten to do something & she wanted to come back in to redo it. That is unheard of. No one comes back, but she did. Now i'm having it done every 2 weeks and I have requested Brittney. Amazing pol and customer service. I recommend them highly and the price can't be beat. read more

Don't waste your money. We had them come come by to clean our house before listing it for sale and we explained that when we asked them to come by. They did such a horrible job. The floors had crumbs, the windows were smeared, the oven was a mess. They didn't scrub the tub or sinks. Such a waste of money. When we called to complain, they hung up. I'd never use them again nor would I recommend them to anyone else. I would use zero stars if I could. read more

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Lazy cleaners, used them monthly for a year because of the price, switched cleaners three times but bad results every time. The last maid which was new since the previous quite due to not being treated properly, said we needed to pay double our normal rate and stupidly I agreed since Family was flying in. She did less then any one has ever. Didn't sweep/mop, didn't clean showers/toilets, we pay extra for the fridge to be cleaned/ of course it wasn't, 154$ for counter tops wiped down and floor vacuumed. Never again! read more

6 1/2 years later and they still have our business. Catherine has been our tech for the last 4 years and always does a great job! Anytime we need to reschedule they are happy to accommodate. We also get a personalized phone call reminders each time we have a clean coming up which is a very nice touch. Highly recommend My Maid Service. read more

Actually what took place is I asked to be moved to Fridays because I would no longer be available other days of the week. You stated your policy which I was fine with and we were to part ways yet you sent your techs out 5 days later. You knew I wouldn't be home and I thought you just forgot to remove me from their schedule but your techs even confirmed you thought I wouldn't be home. When I saw the charge to my credit card I called you to remind you of our conversation, which you remembered, and yet you refused to reverse the charge to my card. That is the reason I changed my review, not because of the technicians, not because you wouldn't clean my house on Fridays, I changed my review because of you. read more

The Amy Maid Service team always does an excellent job. They're detail oriented and focus on what matters to you. They ask for feedback after each service and are always looking for ways to improve. Additionally I appreciate the fact that a single technician is assigned to your home and will provide your services on a recurring basis unless an unexpected even(illness, ect) occurs. Brittany is currently assigned to my home and does a fabulous job. She went above and beyond this last service and it was much appreciated read more

We would never recommend this company based on the quality of work they did when we hired them for a "whole house clean." As my wife exclaimed while she examined the filthy rag after going over the staircase banister, "we just had five people in here that were supposed to be cleaning and our house is still dirty!" It was a bad experience from start to finish:, they were late and more worried about leaving by 5 than cleaning thoroughly. Since they arrived more than 1 hour late but wouldn't stay late to finish, several extra maids arrived for the final 60 minutes. Most of that time was spent gabbing with each other and arguing about who could go home when. When we saw the bill we realized we were being asked to pay almost $100 extra for the "extra labor." Understand, we had just bought this home from a family who had been living there for the past 10 years. The home was not a disaster by any means. It just needed a thorough cleaning, which it DID NOT get. So far we have spent about 2 hours since they left re-doing the areas that were not cleaned. They missed an entire walk-in closet, a set of blinds, multiple wall sconces and--most infuriating--the doors and baseboards are still grimy with fingerprints. We should not be able to gently wipe these surfaces with a wet rag and see so much dirt coming up after spending $300+! We will be finishing up the work they didn't do tomorrow and asking for a significant reduction in the cost billed. The ladies were nice enough and dog-friendly, but I would not trust them to work without constant, direct and time-consuming supervision. read more

They have been cleaning our house for over a year now, and they have always done a great job. Misty had been the one cleaning our house and she is wonderful. The company is not big and the owner is very accessible, and willing to help with any issues. It's nice knowing that we can trust the service and the maid that is coming into our house ever other week. Every cleaning they go the extra mile on a certain area. One time it might be the baseboards in a certain room, the next time it may be the ceiling fans. I highly recommend them! read more

Great service, great price. The maids were speaking english and it was very easy to communicate with them. My Maid Service really took time to understand my needs for house cleaning. The service was very professional and I will definitely called them back again for my next house cleaning. read more

My Maid Service - MyMaidService.com logo - Home Cleaning Near Me - McKinney, Texas

My Maid Service has been cleaning our home twice monthly for several years now. Each time they come I take the time to pick up so they can concentrate on the cleaning part of the job. I have NEVER had issues with this business as other's have negatively commented. One thing I especially like is that the same individual comes each time (unless there is an illness or other emergency) so I don't have a group of strangers invading my home each time. I explained my expectations when the owner came out initially to our home to give me an estimate saying I can half way clean things but if I'm paying someone I expect perfection! Anytime I have raised a concern the ladies who answer the office phones are quick to reslove/address my concerns. They create a notebook on your home so any special requests as far as products being used or specialty care you want to be given any items is all documented, I don't have to leave notes each time! As for some of the other's negative remarks I have never experienced these issues with this company but then again I clearly understand the services they perform- dusting throughout, mopping and vacuming of floors, bathroom and kitchen counters and trash removal and linen changes (if clean linens are left out). I have never anticipated the windows being cleaned or my oven being cleaned (unless of course these individuals had special arrangements made that are ourside the norm. Being in the Consumer Care business myself I can certainly appreciate accurate and fair service reviews of businesses. Unfortunately in this day of digital/social media it's unfortunately that a business isn't even given the opportunity to address a consumer's negative posting before they are put on BLAST when in reality some of these reviews don't appear to know what services they've paid for or even if this is the actual business they used! read more

When my cleaning lady moved away I was at a lose. Neighbors recommended My Maid Service. Although we had a rough start, (the lady they assigned to me quit and finding someone with experience out of the Richardson office was difficult), I really like this company. They have gone the extra mile to make me happy. This is a very hard business to run. But I greatly respect and recommend this company read more

I have been using My Maid Service for more than five years now, and Patti has been my tech for the whole time. I love her! She not only does an amazing job cleaning, but she adds extras. If I leave stuff at random on a table, when I come home, she has cleaned AND arranged the items attractively! Also, she is very friendly to my pets. She greets them by name, and is very careful that they don't get out, which in the past has been a worry. I highly recommend My Maid Service. read more

I have been extremely pleased each time Debbie has cleaned my home. She is very thorough and is accommodating when I request some things to be done "my way". She is a hard worker and very pleasant. I really like that the same person comes each time. I am very pleased that this person is Debbie. read more

Thanks for providing great service. Julie does a fantastic jub. She really cares about her clients and it shows in her hardwork. Thanks again! read more

Excellent service as always!! Janet did such a thorough efficient job even though we were away and didn't clean up the clutter like we normally do pre clean (and left things out we shouldn't have.) very flexible service when we need to switch days due to my variable schedule which is awesome. Husband bought me the service for my birthday 3 years ago and we have been loving the service since. Wouldn't change a thing. Usually we get our place cleaned once a month which is perfect for us. Highly recommend!! read more

We've used My Maid Service for 2+ years now. They are reliable, consistent & fairly priced. They are also very open to feedback. When we ask for things to be done a certain way, they gladly accommodate. Our techs are Star & Rebekah & we would highly recommend them to anyone. read more

Don't use this maid service, horrible job. Floors were not cleaned, and all windows we're smoggy

I've used them once for a spring cleaning. The price is not the highest but not cheap either. A crew of ladies came and got the job done within a reasonable time frame, BUT they missed few places (some window sills and a ceiling fan). When I mentioned about it over the phone, I was offered to have a follow up clean. The follow up appointment was at 3:30 with a request of 30 mins call ahead. 3:30 came and nobody showed and no phone call. Finally, I just decided to call them and cancel it because I had no time to wait around for them. Not too happy with the service, will not use again. Oh, one more thing is the smell of the products that they use is very strong. Of course it's always an option to provide your own products, but if i am paying so much for the work I prefer not to spend extra money on the products. read more

we hired them to clean our office. They did not do a good job. They were very unprofessional and had altitude if we need something redone or changed. there was a time that a cleaner split her coffee on our carpet in the front office and it did not even seem like they tried to clean it up. When I contacted the office they said that they would get someone out to clean it as soon as possible but I did not here from the carpet cleaning people tell like 2- 3 weeks later. I had to clean it up my self . There would be times they wouldn't do the trashes or touch the break room. There were times they did not even come with out even a call . I would not recommend them to anyone. read more

We have been using My Maid Service for the past three years or so and love the company. We get the same maid every time so she know our preferences and is even sweet enough to take care of our two pups (letting them out and giving them treats) while she's there. The pricing is reasonable, but the selling point to me is the company is bonded and insured, and takes care of their maids. The owner is a nice guy and wants to make the customer happy. I feel comfortable enough with the company that I have my cleanings scheduled when I am at work. I cringe when I hear of people using a person who is doing this business independently and have heard horror stories of stained granite or poor quality service with no other option than to find another maid. My Maid Service is a quality company that takes care of both the customer and their employees. In response to another review, once my regular maid was out sick and I got another maid. She forgot to vacuum the guest room. A quick phone call later she came out and fixed it that day within a few hours. I have nothing but wonderful things to say about My Maid Service and after three years of service I am a very pleased customer. read more

I've been very pleased with My Maid Service. They've been cleaning my house for quite a few months now, and their service has been excellent. I'm pretty OCD about my house and how it's cleaned, and the ladies from My Maid Service have really done well with the big things and the details alike. They always dust every surface in the house, and when they're done they always put everything back where it belongs, which I appreciate. They're always prompt and on time, and they have yet to ever ask to reschedule a cleaning appointment. The prices are extremely competitive, and they spend a good amount of time for the price. I've had other cleaning services and individuals, and I always got fed up when they'd show up at my house and somehow be done cleaning it in an hour. That hasn't happened with My Maid Service. I highly recommend them! read more

I recently signed up with My Maid Service and have loved the attention that they have given my home - from everything to buying special cleaners for my floors to giving my dogs a little extra attention while they are here. I have had several maid services through the years and have found them to be the best all around. They are prompt, friendly and always a joy to work with. read more

I've been using My Maid Service in McKinney for nearly a year now. The same group of ladies comes to clean my house every time. If there ever is a substitution because of vacation or illness, the main office always calls to let me know ahead of time. They ask for feedback after each cleaning, and any time I've asked them to do something next time they've always accommodated. I get a call reminder before each cleaning, and the main office is always super helpful when I call with questions or to reschedule. I highly recommend My Maid Service McKinney! read more

I've used cleaning services in this area before, but none like My Maid Service. From the very first impression, until the last, they did an outstanding job. Janet was courteous, professional and punctual. I could tell she took great care in servicing my apartment. If you are in need of cleaning services, please do yourself a favor and call My Maid Service!!! read more

We've had My Maid Service for 3 years and are extremely satisfied with their professional and customer service. Samantha, our regular cleaning rep, is super friendly and does a very thorough job. We wouldn't go anywhere else! read more

Team that was initially brought in to clean house did a fantastic job. After 2 weeks, the individuals barely did any work. Floors not mopped or swept, sinks not clean, counters not wiped. I called and they were responsive, the next week they cleaned more thoroughly. The following week, they left my house without locking the door. They need to reevaluate how responsible their employees are. read more

very good service. Spends over 2 hours and does a thorough job. I would tell anyone who needs an English speaking service to use them.

Quality service at a fair price. My Maid Service has been cleaning our house for almost a year now and we've been very satisfied. Our regular technician, Donnette, is the best. She's always punctual, professional and, most importantly, detail-oriented. We've auditioned several cleaning services before settling on My Maid Service and it quickly became apparent that wide range of quality when it comes to cleaning services. My Maid stood out for it great customer service, dedicated (and English-speaking) technicians and fair pricing. We highly recommend them. read more

Worst maid service ever!!! Don't hire them. Rude office personal, and lazy staff, after they got done cleaning, I pointed out several spots they had missed and they simply told me they were out of time and had to go read more

I was having family coming from out of town and needed a thorough cleaning of my house. Even though I didn't choose the most extensive, I certainly didn't get what I paid for. Sections of my kitchen counters weren't cleaned and several areas in the family room weren't dusted at all! Unfortunately, due to the time constraint, I had to finish cleaning myself. I'm very disappointed and feel a much better job could have been done! read more

DO NOT HIRE!! I am in the process of moving to Texas and wanted to hire a cleaning service for my boyfriend's 2 BR/2 BA apartment before all of my furniture arrived. I talked with Donette for a significant period of time while scheduling my appointment, and she was quick to point out all of the things they did not do. I understood where she was coming from, but I'm not sure we got off on the right foot. I settled on the general cleaning that included 3.5 hours of cleaning with one individual - total $145. Belinda was scheduled to arrive at our house between 8am and 10am - First of all, I was less than thrilled with the fact that they could not give me a definite time they would be there or even a 1 hour window - especially that early in the morning. Belinda proceeded to chat on her cell phone multiple times throughout the morning and attempt to carry on conversations with us about her life problems. She consistently had excuses for why she couldn't do things - she forgot a step stool and a type of cleaning product. As if that wasn't bad enough, just after 2 hours, she told me she was finished. I quickly looked around and everything seemed to look fine - I was so tired of her incessant chatting - so I said she could leave. Boy was that a mistake. I came back in to find that there was a ring of dust on many of our tables, where she had just wiped the middle but left a ring of dust around the edge. There were crumbs on the counter under the toaster, and water marks in the sink and on all of the faucets. Moral of the story - I don't hire someone to clean my house if they are going to do the same job I would have done. I expect them to do their job without chatting on the phone or making excuses - this company does not do that. I called Donette once I got back to my current residence and explained the entire situation to her. She never ONCE apologized or asked what they could do to fix it. She said she would talk to her boss about the fact that Belinda left after 2.25 hours when I paid for 3.5 and get back to me. Over a week later, I had not heard back from Donette and called their office to talk to her. A nice young lady answered the phone and told me Donette was not in the office. I explained my situation and asked for a return phone call. No one returned my call! I then received a check for $34 in the mail a week later with no note or apology. WOW! read more

The worst cleaning service with lazy staff and poor management/ownership. The cleaning crews have the say if they want to continue cleaning your house. I went through several crews until finally ownership emailed me the day before my cleaning day saying there dropping me due to shortage of staff in my area. They didn't have the decency to be honest with me and give me some kind of notice. read more

This company is a joke--they are NOT a real cleaning service. We used this cleaning service for about 6 months and had service every other week. They cannot seem to keep help and we had a new cleaning tech about every 3rd time they cleaned. Only one did a good job, but she was no longer with the company after 3 times. The last time they "cleaned" was in August 2013. The girl showed up on time, but announced that she had another cleaning job to get to so spent just over 2 hours cleaning our 3700 sf home. Needless to say that is not enough time to clean. None of our bathrooms, tubs/showers, toilets were cleaned. None of the furniture was dusted. The floors were mopped through the middle, but not around the edges. In general, the house was not cleaned but we had paid $150. The Owner, Shawn Christian, then told me my expectations were too high when I complained. He said that his company is a professional cleaning company and I obviously do not understand how a professional cleaning company cleans. He then proceeded to tell me that the way they clean the tubs, showers and toilets is they inspect them and if they look like they need to be cleaned they will clean them, otherwise they skip them. Wow, I actually expected them to at least wipe them down every time they cleaned. And, the list of what they clean, specifically says they clean those items everytime. I did not realize I was merely paying the cleaning service to inspect and decide if they thought I had used something or if it should be cleaned. I will never used this service again, and highly discourage anyone from using them. They are a huge waste of time and money. I ended up cleaning after the cleaners were there almost every time they came. read more