I decided to call and make an appointment for a relative's eye exam. I was able to make appointments for later in the day. There's a lot of parking. It's in the same area as the old mall that's shut down, except for a few shops. It's spacious with lots of selection, but not much help from staff when you come in, and even with an appointment, you will wait a long time. As for the exam seems to be done virtually in a room, and the price is still high, even with their promotion. There are boxes and lots of disorganization around where you sit in the waiting area after your exam. It's definitely on the pricier side. And follow up for pickup after the glasses were ready, they couldn't locate the glasses read more

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Tried to get some lenses replaced because of spotting and was greeted with a smile and a warm reception by Robyn. She explained the problem with plastic that had the kind of stains that mine had were not salvageable . I also showed her my sunglasses that were made by another company with a prescription that felt wrong. My "stained" pair had a prescription that was correct so she analyzed the sunglasses and said that they truly were a wrong prescription. So I said to put the good prescription into the sunglasses, and make new lenses for the stained pair. She told me there was a BOGO sale on of some kind which she deducted from the regular price. Glasses came in within 5 days and they are great ! I had a bad experience with America's Best and have now found my regular eyeglass store. read more

Their commercial on tv$79. DO NOT BELIEVE THAT!! After so many add ons I paid almost $400.and that with insurance!! I was seen through virtual doctor!! No wonder my eye prescription was not even accurate.. I return but they said my window of 30 days was gone.. I was out of the country on that time.. waste of money read more

I had a wonderful experience at Stanton Optical. Jose and Philip were kind, professional & super helpful. I would definitely shop at Stanton again, thanks to Jose and Philip! read more

First, they mislead you with an advert of $95 for 2 pairs including an eye exam. I went through the eye exam and then was told the price was $248 with no upgrades and no warranties, (with those it came to $350) for 2 glasses. then they said if you don't pay it they charge you $59 plus tax for the eye exam. the staff are unprofessional, do not speak English we had to wait over 2 hours in store for a manager to come in and explain to us all these charges cause the person who worked there did not speak English, and just left us to wait and went to speak to the next customer, I will never go into that store again. Now I'm waiting for the 2 glasses we will see how long it will take, they are terrible. unfriendly, and have no customer service training. also, they do not take your insurance on any of the adverts they are having. !!!! read more

Buyer beware. They gave me an automated eye exam the first time around. Made my glasses and I could not see. After the third attempt to remake the glasses I asked to start all over. On the 2nd exam by a real live person she showed me that her prescription was right and the computer exam was not! After keeping me waiting with a scheduled appt. I asked the manager if they ever got anything right? She was snarky and responded by saying "that was a statement, not a question". I will never use Stanton optical again and I recommend you don't either. read more

Same Day Appt. Hassle free appointment. Was given a special price for Contact Lens script and Glasses. Took about 45 minutes. Walked out with a script and trial contacts. Highly recommend coming here. read more

Bianca and Phillip were great in assisting me with a repair. They showed great customer service. I recommend Stanton Optical located at 1203 NE 163rd St Unit 102 North Miami Beach, FL 33162 United States Check them out for all of your Eye Care needs, you will not be disappointed!!! read more

Clickbait technique. They advertise two pairs for $99 with a free eye exam and free lens upgrade. But when you show up, it's all a big lie. The total cost for the lenses alone goes up to $159 for only one pair, completely ignoring the deal they promoted. So not only do you have to pay for the eye exam that was supposed to be free, but they also disregarded my request regarding my vision problem and told me to come back when I'm older. Stay away. read more

So unhelpful and not worth the money!!! The guy in the front is super rude Don't waste your time read more

They charging for people's disability, ex. Astigmatism, and how strong the proscription is. I don't recommend. There was also horrible customer service and refused to serve me. read more

Friendly, efficient and quick. Love my new glasses and prescription is perfect. I was uneasy without virtual visit but all was perfect love my new glasses! read more

horrible customer service over the phone and in person.i would never go here again nor recommend it. Different name same horrible service.

If you need your glasses to see right away. Definitely not the place to go to.. it takes two weeks to get the first pair and a month to get the second pair.. I got a message twice that my glasses were ready and it was a complete waste of time because the glasses weren't even there yet.. Don't even bother calling them directly because they never answer the phone. Usually it's the main office that picks up and they don't even know what's going on... The prices are very low because the frames and lenses you get are cheap which is ok because you get what you pay for but they don't warn you that you have to wait an eternity for your glasses . read more

June 2021 promotion 2 x $99 final payment $612 for progressive and transition they made a mistake twice times they were delivered to me in March 2022 and only transitional without any refund bad experience please don't go to any eyelab it is a trap junio 2021 promocion 2 x $99 pago final $612 por progresivo y transcision se eqivocaron dos veces me los entregaron marzo 2022 y solo transcision sin ningun refund bad mala experiencia por favor no vayan a ningun eyelab es una trampa read more

They were all nice and helped me swap the lens from my old frame to my new frame very quick and easily!

This place is a scam. My husband ordered glasses April 8 and it is now almost May and payment has been made in full. They have no idea where the glasses are. Trying to contact the store (not customer service, the physical store) results in nonsense like, let me transfer you to the front desk. THE FRONT DESK IS 20 FEET AWAY. Which of course inevitably results in a dropped call. In speaking with Luis, who is the apparently the "store manager", one of four - as everyone we spoke was a "store manager" had this to say: this isn't our fault, it's the lab. That is a fair statement. But we did not conduct business with the lab. This store, not the lab, accepted payment in full in exchange for goods and services. Our binding contract is with the store. Not the lab. When I go to Publix and order (and pay in full), for a thanksgiving turkey dinner, and they are unable to meet the business, THEY DO NOT TELL ME IT'S BUTTERBALLS FAULT AND THAT I SHOULD CONTACT THEM. This is basic business ethics. The contract is with the customer, your lab's inability to produce and your inability to manage your supplier is not my problem. The amount of lies being said by everyone from this store location is MIND-BOGGLING. From different reasons why the glasses are delayed. To being placed on "lists" which was a blatant lie, as the second time we were placed on a priority list, was a week after we were told we were on it. One "store manager" said he'll send an email to the lab. Another store manager says there's no way to get a hold of the lab. Nearly everyone has said they would call with updates. Not a single call has been made. A refund was offered, which we did decline. At this point it's the principle of the matter and how badly this business is managed. Or rather mismanaged. You continue to be open. You continue to take new customers. You can continue to make contracts that you KNOW you can't meet. This is textbook definition of a SCAM. A report has been filed with the Better Business Bureau, as you continue to defraud customers and insurance. Once the claim has been submitted and billing begins, the next complaint will be filed with the Division of Insurance Fraud of the FL Dept of financial services. The next complaint will go to the National Crime Insurance Bureau. To be clear. This is not a place of business. This is a place of scams. read more

Great customer service from an employee by the name Jose. Very kind and generous and efficient

Really had a great experience at this place to get my contact prescription renewed. The staff were very professional and took exceptionally good care of me. I was able to get my contact prescription and out the front door with a fresh pair and under 30 minutes. I highly recommend this place. read more

Stanton Optical - Eyewear & Opticians Near Me - North Miami Beach, Florida

I submitted and pre-paid for the fulfillment of my prescription for three pair of eyeglass. I was assured that I would receive my order in two weeks. As of today, I've received one pair back after week two. The second pair after week three. We're in week five and I've yet to receive the third pair. The worst of this situation is the lack of communication and the total lack of professionalism at this location. Though the call center agents exhibit good customer service, they only have as much info as the store delivers. No one answers the phone at the physical location for either the call center agents or the customers. I've escalated this situation no less than five times, and was assured I'd get a call back from the location manager, but no response from anyone yet. After calling almost 20 times, Maceo in the call center advised that my third pair didn't pass inspection so they sent were sent back to the lab. No ETA given (or known). I believe they have missplaced or lost my glasses. Just reimburse the cost of my glasses and the prescription fee so I can be done with you. Sadly, this is my first and last time EVER using My EyeLab. I won't pay you to mistreat me. read more

Do not come here ! This place is the biggest racket , came here a week ago paid cash and they now tell me my order has not been placed and the person that took care of me is not here . Been waiting to speak to a manager for an hour. read more

Rey is the worst representative in this place, I am a client and needed some contact lenses samples and this @@@@ didn't want to help me out. Enjoy the review. read more

They lie about the sales, its never by one get one, it's never 2pair For $95. This company should be reported to the Business Bureau because they are misleading. read more

I don't know hat happened to this company lately, my first experience years ago was good, the price and service ratio was good, but my last experience really really bad...After 1 month I'm still waiting for the glasses...well actually I got the firs pair after 10 days so it was not too bad, BUT they were wrong....so they had to be redone...I was hoping the second one would arrive soon..but NO, still waiting...I've tried to call the North beach location NO ONE ever answered , not even to the customer service's , I have called the customer service and they said that they would have escalated the issue ..(probably twice) and that they would call me back between 24 and 48 hours..did you hear from them? Neup...Today again I spoke to another supervisor let's see if she will be able to keep her promise..I keep u posted.. read more

Rey give me an excellent costumer service and the optometrist too. This is a great place to do glasees they treat you with professionalism.

I do not recommend this place. I been waiting for almost three weeks to get one pair of glasses and now they canceled the order for some reason and had to reorder. Now i have to wait another tao weeks. They take too long and the process Astra really high. I have Ben a customer a few years ago and they weren't so pricey back then and service was way better. Thumbs down on this one. This time I'm really disappointed. read more

Worst experience. I came for my check up for contact lenses, on the phone person who work there told me that it's free if I will order contact lenses with them. When I came manager Luis Diaz told me that I have to pay $45. But when I came to the room the price went up to $79. So when I told them that I'm not gonna do anything today and I want my money back, they told me as a paid cash they will do the refund check. Nobody informed me about that before. Ruth assistant Stephanie Romero was very rude, that's not how you talk to clients who pays you money. That's the worst experience I ever had with my eye lab never will use them again. And the funniest thing, that customer service it's not customer... they can hang up on you it's a joke not the doctors office.. careful people there could be a lot of diseases, This people doesn't know how to work read more

Jose was very helpful, i highly recommend this place, thank you Jose for your amazing customer service, im only rating it a 5 star because there isn't any more stars, I will be a returning customer. read more

I ordered glasses and contacts from the Eyelab in North Miami Beach back In November 2019. I was given a free pair of contacts by the doctor to wear for 30 days as well. I picked up my glasses in November and my contacts in December 2019. I wore the glasses for a while then I started wearing my free trial pair of contacts. I was ready to wear the prescription contacts that I ordered in January 2020, after throwing away my trial pair. I was running late for work, and I could not remember where I put my new contacts, because we'd just moved. I found them as I was about to give up and just wear the glasses. When I leave for work it's still dark outside. I walked out and everything looked funny. I started blinking to let the contacts adjust. There was a 18 wheeler truck blocking one side of the two way street. I had to drive on the wrong side of the road to pass him, and I could see head lights coming at me, but could not make my eyes focus to see how far or close the vehicle was to me. That was when I realized they messed up my prescription in my contacts. I said a prayer and hit the gas. My heart was racing and my chest started hurting, my life was at risk because I couldn't see while I was driving in the dark. I called Eyelab to tell them what happened, the lady made me make an appointment to come in about a week or a week and a half away. I was in the process of moving, so I missed my appointment. I ended up not going back until February 2020. I told the lady working there everything that happened and gave her my contacts, so she asked for a copy of my prescription and I gave it to her alone with the contacts. She told me the prescription was correct and I was wrong. After realizing I was getting nowhere with her, I asked for a supervisor, She called him over and told him her version in Spanish, because she knew I didn't understand it. When I went to speak with him I said the prescription is not right, he told me it was and he didn't even look at it. He began repeating exactly what she said to me. I took a picture of the trial contact casing before I threw it out, and I remembered it was in my phone. Since he would not listen to me, I asked him to look at the picture of my trial contacts from the doctor. After he looked at it, he compared it to the new contacts and realized they were not the same and my new prescription was wrong. Then he started listening to what I was saying. August 31, 2020 I called Eyelab in North Miami Beach today. I got the prompts to tell me what to do. I pressed 2 for existing customer and was left holding for 25 minutes. I hung up, called back and pressed 2 again for existing customer, this time I waited 42 minutes and no one answered the phone. I hung up and called back, this time I pressed 1 for new customer and they answered after 2 minutes. read more

Apparently they just don't care about fulfilling their obligations. Don't believe their promises about a week to get glasses.... It takes a month. When you call their customer service, they couldn't care less. They already have your money, no problem. read more

There is no possible way to write an intelligent review of any kind of this location of this odd south Florida chain without mentioning the single most significant problem, from which all other difficulties probably flow down to customers. This branch has, by far, the rudest nastiest manager I've ever encountered in a practice that is supposedly in business to offer care for people's eyes. Her name is Odalys. I can't even imagine how they treat people with serious eye problems like cataracts or macular degeneration, or diabetes etc. If you value your peace and well-being, don't enter the door of this store. They don't know what they're doing. They don't fill prescriptions correctly and they then mock you and deride you for attempting to get a correct prescription. They also lose things into a mysterious hole, never to be found. They are totally unorganized. But the worst part is the manager mentioned, who will see to it that you don't leave the store until she condescends to you in the most arrogant way you've ever experienced in an eyeglass store. Try it for yourself. You'll see. She is the most unprofessional manager I've ever encountered. Mean. Dressed to the nines, but nothing but ugliness inside. This woman needs to be replaced asap. She must be killing business. Regardless, if this is what passes for good customer service at My Eyelab, I can't imagine anyone giving a single nod of business to them. She should be reported to headquarters. And it wasn't just a bad day, because she treated a friend of mine the same way earlier in the week. Go to a Lenscrafters instead, where people will treat your eye health seriously and with compassion, with the respect you deserve after dropping hundreds of dollars. They also obviously try to sell glasses such as progressives that you don't really need, and then the make you feel like an idiot for saying the glasses don't feel right, even after trying them for weeks or months. They make everything the customers' fault. At least that's the impression I got from this woman. Awful awful person. Stay away. read more

I scheduled a contact exam online. I've called 3 times to confirm and get the price for that exam but no one answers. The system is automated and after going through the prompts, I've being on the phone 15 min with no answer. I've tried 3 times but this is ridiculous. read more

Terrible place i regret even coming here they charged $45 for an exam. They didn't tell where the wait area was at or example how the promotion worked. They were like shark one gentlemen approached asking me what I was looking for I was like at the 2 for 69 deal. The lady that help me disappeared and only charge for the exam told it will be credited it at the end. I ask the gentlemen where is the exam area at. Did you pay yeah I paid here my receipts. Once I was done with the pre screen and exam. The doctor told your vision didn't change much she had me in and out with mins. I regret I should gone to america best but the skylake was not seeing any patient after 2pm. Kinda suck the time I have done walk they see me right. My eye lab force to purchase their product after I told the gentlemen I want my prescription. I want to see it make sure is the same. They denied to show me until I purchased suppose. I would like to file a claim to the HIPPA and FTC. i end providing my own glasses to have the lenses made. They made me sign a paper that if they damage my glasses they will give me substitution of 199 at in store the didn't have anything. I wanted at this location everything was ugly and no name brand they nothing for men style I was looking for. I never go back here again. read more

Didn't know what to expect when I came in, I had previously been to the establishment to inquire about their specials and both times they treated me well. The 2nd time which was just the other day I was taken care of by Dhamelis Salazar and I have been to quite a few places to check my eyes over the years and she was amazing very kind patient and pleasant. I am very particular about any glasses and usually take forever to even decide on one and she made sure to give me my space when it was needed and also lent me a hand when we found a particular frame that wasn't available she chose another one for me that was almost identical fairly quick. A fantastic experience over all! definitely would be back read more

(1) To anyone who might hesitate entering into a sales contract with 'My Eye Lab', also known as 'Stanton Optical,' based upon reading these reviews until clear about the conditions of order fulfillment, or (2) to any customer who needn't hear that one exchanges (A) slow speed of order turnaround for (B) savings in total cost of a new pair of prescription glasses, I suggest reading BOTH sides of the sales receipt. I didn't do so until days ago. Had I read the purchase itemization and then turned to read "Return Policy" on the opposite side, I would have saved myself at least some of the grief I experienced. The intent of this brief update is to encourage you to read and discuss "the other side" of the sales slip with a skilled employee with enough knowledge to satisfy you of what the "Refund Policy" means before you leave the store with a sales receipt in hand. First, 'Stanton Optical' is the name of the established parent optical company. Stanton Optical, alone, is identified on the back side of the of the sales slip. Vice-versa and second, 'My Eye Lab,' alone, appears on the sales-slip's face or flip-side of the "Refund Policy." One would gather that 'My Eye Lab' is a later-in-life business solution which improves profit margins for Stanton Optical. 'My Eye Lab's' retail storefront positions in high-traffic volume commercial-residential mix areas should be ideal for a 9-to-5 weekday operation like Stanton Optical to "discount" and "diversify" its customer portfolio, perhaps even adding manufacturing shifts to its established laboratory, thus leveraging production and resource allocation in order to increase end-users. One imagines that Stanton's modeled projections for revenues had accounted for a three-to-five year spate of unsatisfied customers until such time as sales/customer service agents in storefronts had been selected and schooled in setting expectations by customers at a level and pace of planned product-service delivery. Success will depend upon whether the cost-conscious and savvy customer will buy into the business model. That's why everyone hired to interface with first-time access to 'My Eye Lab' must be skilled at educating and convincing customers of the value. I see that it will be critical for these service-sales-educators to establish verbal follow-up as early as 24-48 hours after initial each order is taken.. In the meantime, 'caveat emptor' (buyer beware): read the big, bold words on the "Refund Policy." read more

EMBARRASSING. Beyond being disappointed. It took them 5 MONTHS to send me those freaking lenses. The guy that works at Fort Lauderdale lies about the delivery, and ignores anything you tell him. Called them million times, was redirected to bunch of people: they all seem to be totally clueless. Don't waste your time on this JOKE of a company. read more

First off let me preface my comments saying once you get thru the BS sales gimmicks you can pickup a good couple of pairs of glasses with an exam cheaper than anyone else except if you order your Glasses online. That said here are my issues with the sales tactics... 1. They will tell you before you pay your Glasses will be ready in 7 days. Not true their policies are 7 to 10 business days. So figure a minimum of 2 weeks before your Glasses will arrive. My second pair (prescription sun) took even longer. In the 3 visits I have made to this store I have heard at least 6 phone calls received where this had to be explained to customers trying to find out about when their glasses will be available. Clearly this is part of their sales plan to get people to pay and then are stuck waiting. -1star. 2. My second pair of prescription sunglasses took 3 and a half weeks to be ready for pickup. Glasses were supposed to have gradiant tint, showed up fully tinted. Was told they would have to be sent back. Didn't bother as I dibt want to wait another 3 weeks. -1 star. 3. The third beef I have is the sales person slipped in a charge for replacement warranty without even discussion or my consent. The receipt/bill I got was four and a half pages long and the charge was buried in there. I have never seen a bill like this where the cost for each lens (4 for two pairs of glasses) and frame. -1 star. I suspect that the sales people are working on commission or have sales quotas. You definitely have to be sharp to not be hooked into upsales for better lenses, coatings etc. If you are uncomfortable confronting these tactics I suggest you stay away. Frame selection is limited, but a fair mix at the lowest price points for BOGO. As far a quality of frames/lenses I would say that they are as good as what I purchased directly from China online and I am satisfied. Eye exam was good and I had known my prescription had changed and I needed to update. I have been wearing glasses for 25+ years of my adult life and usually order on-line replacements. I would go back again for the $19 exam but not likely for frames/lenses. read more

Luis the manager is a joke and everyone else including the doctor unprofessional gave me the run-around for a whole month and 1/2 can you believe that and you have to wait for hours I paid cash...first my order was taking long no one ever called me I was calling for a month no one knew where my glasses were they we're lost and found lost again finally I had to go in person good news we found them now they are broken they look like a car ran it over omg! Please don't go there hi price glasses false advertising they act nice at first to wheel you in it's a trap!!!!!! read more

PSA: My first Yelp review. Enjoy EYELAB 13529 Beach Blvd. #102 Worst customer service, and experience, in a long time. Started with the Bait and Switch "Exam and 2 Glasses for 59.95". Walk in to see 1000 pairs (that all look the same) I was then told the special only allows me to pick from about 3 horrible looking, outdated styles. A huge, seasick green frame? No, thanks. After opting to use my own frame, and paying more, the order took over 2 weeks to arrive. They were not even assembled! Told to come back after the weekend, so the "expert" could finish the assembly. Monday, I was told the lenses had not been completed correctly, and are missing the groove needed for the string to hold them onto the frame! Useless. Tried calling Customer No-Service, spoke with dipshits that provided zero information. Tried calling local store, gave up after being on hold for 2 hours. Re-ordered the lenses, with what was promised to be "expedited" service. Right. Has now been 5 weeks, still no glasses. Website says "in production", yet, also says will be available to pick up YESTERDAY? This is ridiculous. Stay far away... Update: Customer No-Service replied to my message with false information, then BLOCKED ME. Classy Operation. SMH read more

this place literally sucks! shouldn't even get a rating. i was told my glasses would take 7 business days. came on the day they told me my glasses would be ready and was told it would be another 2-3 business days. i asked for a refund only to be charged $290.00. only when i asked for a receipt was i told about the charge to my card error. anyone would be a fool to do business with this place that's ran like a flea market booth. 6-29-2020 read more