During a recent trip to Miami Beach, my wife and I had the chance to visit Edward Beiner at the Brickell City Centre -- and I have to say, Bridgette and Collin are absolutely exceptional. As someone who's been collecting Jacques Marie Mage eyewear for some time now, I know how difficult it's become to track down limited edition pieces lately. One particular model I'd been eyeing had already vanished from the JMM website, but I noticed it listed at Edward Beiner.By a stroke of luck, our hotel was just five minutes away, so before checking out we squeezed in a quick visit -- and there it was, the exact model I'd been searching for, as if fate was saving it for me. The entire experience was seamless thanks to Bridgette and Collin's deep product knowledge, professionalism, and genuine enthusiasm for the craft. Their attention to detail and ability to share insight into fit, design, and production truly set them apart.To make the moment even better, my wife found her first pair of Jacques Marie Mage glasses -- a perfect reminder of this Miami trip for both of us. Next time I'm in town, I'll definitely be stopping by again... and I can already feel myself being tempted to dip my toes into a pair of Chrome Hearts sunglasses. read more

I had a deeply disappointing experience with Edward Beiner that raises serious concerns about how they handle rare inventory. I purchased a Jacques Marie Mage Casablanca Noir -- an extremely rare model -- after monitoring their site for a long time. The order was confirmed, charged, and physically shipped. UPS tracking shows a confirmed pickup scan in Miami, meaning the item was boxed and handed to UPS. The next day, Edward Beiner manually requested the package be returned to sender mid-transit, then informed me the order was canceled due to an "inventory discrepancy" and that the item was oversold. This was not a label-only situation -- a real unit was shipped and then intercepted. Calling this an inventory glitch after the item had already left their possession is misleading at best. From a customer perspective, this feels less like an error and more like a post-sale reallocation once they realized the demand or value of the item. While I was refunded, the way this was handled shows a lack of transparency and respect for customers, especially collectors purchasing hard-to-find luxury items. If an item is sold, charged, and shipped, it should be honored -- not pulled back quietly after the fact. I would not recommend purchasing any items from Edward Beiner unless you are prepared for the possibility that your confirmed order may be canceled even after shipment. read more

I have been a customer since it opened. This company is " old school" reputable. Complete with highly professional service and guarantees. Work quality is A plus. I would never go elsewhere in south Florida. Wonderful high end frames, but you can also bring your own frames for new eyeglasses. I can't rate highly enough. read more

I went there to buy my glasses and I asked for varilux ( brand that I used for years and they know that) she recommended a new varilux that was top of the line. I was not happy so I went to another store and they told me my lenses were NOT varilux . I paid $1500 and I can not use them. Do not trust them! read more

Enzo Freire over at Boca Town Center has been the best over the last two years of purchases. Well educated on each brand and prompt on followups on inquiries and pending orders. Thank you for introducing me to the Jacques Marie Mage brand and looking forward to my next purchase. 10/10 read more

I came here for an eye exam with Dr. Firestone ($119 w/o insurance). She was thorough, professional, and generally interested in my eyes. She wasn't pushy about anything else in the store which was nice. A clean and inviting atmosphere. read more

Awful service. Showed up 15 minutes early to my 11 am appointment to be greeted by an elderly stuck up front desk lady. She tells me to have a seat (btw there's no restroom here, you have to go outside and use a public one that's under an elevator.. gross no thanks). So I'm sitting and waiting and I look at the clock and it's 11:13. No one's approached me or updated me or anything. I walk to the front and confirm my appointment was for 11 am. They tell me "yes but she's stuck in traffic, she just called and said she will be another 5 minutes". Cool, don't you think they should of updated me? Why do I have to ask them? Anyways so she shows up at 11:25, walks in and starts talking to the front desk ladies about her being at the salon and how they curled her hair.... Just super unprofessional. I finally get taken back for my eye exam and this was the fastest exam I've ever had. Usually an eye doctor will spend about five minutes on each eye going back and fourth between slides. She showed me maybe 6 for each and was like "ok this is your prescription now!" Just felt like she was rushing me out since her being late and starting late was going to push back all her other appointments. I literally paid $149 to wait around and have a 10 minute appointment. Last time I'll be going there. I'll order my contacts and buy glasses with someone else. read more

I only went here to get nose pieces put onto my glasses (which I didn't buy from them). The woman who waited on me was very nice, helpful and didn't charge me for the service. I was very surprised, especially being in Brickell. I'd definitely go back for normal services there if my insurance was taken by them. I did notice the glasses were quite expensive. This is no America's Best Eyewear. You get what you pay for though. Based on the customer service experience alone I'd have no problem repeating business there. read more

Fabulous, wonderful, stylish and helpful! Love this place. The staff is truly professional. They want you to look your best! A treat to shop at Edward Beiner's! read more

I never take the time to write reviews but with so much dismay, I took the time this time. The branch manager and receptionist at Mary Brickell are the meanest people I have met in Miami since moving here 2months ago. The doctor was great but the 2 ladies were very rude and honestly, felt I was discriminated for the first time. I went for my eye check up a wk ago and was told I can get frames 150 off before month ends. Came back before the month ends and was told need to get my eye checked there but then I already had it a wk ago. Then, I called to verify as I felt I was misunderstood and was told to go back and can get the discount no problem. Went there for the second time to buy it and buy also saint Laurent glasses and now was told I need to also get lenses there to get discount. I was so disappointment and told them that was not what I was told and they just watched me walk away and DID NOT CARE at all. They were very rude I wish I could write an email to the owner telling him these two were racist. I cannot believe they just let me and my son walk away dismayed who obviously was an eager buying customer without even apologizing if there was some misunderstanding. They simply gave me the stare and let me walk away. This is by far the worst customer service experience, in fact, the ONLY bad experience I have had since moving here. I love the store obviously, came back wanting to buy 2 pairs of glasses. But customer experience is everything to me. I ended up buying at Saks fifth at Brickell city center. read more

I specifically ordered a pair of Zeiss lenses for a Lindberg frame as one of my current lenses was scratched. They said they do use Zeiss lenses. I put in the order. When I went in to pick them up, I noticed that the normal Zeiss mark which ensures authenticity was not on the lens. They could not answer why not. Asked them to get me the invoice from Zeiss lab with my name, they could not. Then they tell me its not Zeiss!! Mistake. Tell me they will put in a new order for Zeiss. Made me wait again. Went in and gave my glasses to replace the lens. Told me 2 day wait and then they said they were delayed by a day. Then the next day I call and something about the lab not delivering.......more fairy tales. Experience was that of a complete bucket shop and likely just plain dishonest. read more

This Mary Brickell Village store has hard to find eyeglasses at reasonable prices. Head to the Merrick Park location for Alain Mikli though. They're open until 9pm weekdays and have an OD available Tues/Thurs late afternoon-evenings. It's $75 for a comprehensive eye exam with a $50 credit toward eyeglasses. Beata has to be the nicest eye doctor I've ever met. Apparently my retinas were great, pressure of 19 in both eyes, and I have a slight astigmatism. I can finally see clearly! My last exam was done by a Columbia Univ professor and he did not spend as much time or effort to make sure I was happy. A+++ read more

I went to this place because the optometrist took my insurance, but I will never go back again. 1. One of the ladies that works there, the one that takes care of the insurance and the paperwork (not the cashier), doesn't have much customer service experience as she is kind of rude. 2. My co-pay was $35 and they charged me $40. I had to pull my coverage on my phone so they could give me back $5 3. The optometrist called me a week later at 9:36PM!!!! To ask me if I had received the contact lenses he had ordered, when I clearly told him that I first wanted to try the new kind he gave me and also wanted to finish first my remaining boxes. I will never go back to this place. read more

I've been a customer since the place opened a few decades ago. I've been treated like family and I adore staff and the service they provide. I wear glasses and need prescription sunglasses. They have the best selection of high-end brands like Tom Ford, Oliver Peoples and Persol I have seen in Miami. Plus they have great coffee and free parking in the back. With stores across South Florida, the South Miami store is the original and my favorite. I love Edward Beiner and recommend them without hesitation. read more

Was having dinner with family at Mary Brickell. My daughter had a new prescription for glasses and we went in to see if she liked anything. There were two woman working and 1 man purchasing glasses. I asked if we needed to chose glasses ( all are locked up) and ask them to remove them from each case. To which I received a curt "yes". We then stood for 5 minutes waiting for 1 of the 2 woman to look up at us and attempted to get their attention. Neither acknowledged us. We were dressed nicely and clearly had the ability to shop at this store of vaulted glasses. We left. I don't recommend that you bother! read more

What is luxury service? A warm welcome, attended right away, repair on the spot, smile, and advice. And this is what I got today. Came to repair my husband eye glasses. No charge for helping me . I ll be loyal to this store when we renew our prescription. Because of that ! Thank you to the lady black hair, small glasses ! Very professional! read more

The staff at this location is fantastic! Excellent personalized service. Attention to detail for the eyeglass fit. The dr in staff is also outstanding. Not the cheapest store in town but for me it's worth every penny. read more

Nice selection of high end sunglasses and a great showroom to show them off. The ladies that work here were very nice and helpful. I didn't want to carry my purchase while I was out in Mary Brickell, so they held it for me and was able to pick it up the next day. The prices are a little on the high side, but you pay for what you get. read more

Many thanks to the staff here for helping me out. While traveling my frames broke. They were able to fix them with a smile and free service. Class act! read more

Beyond words how rude the staff are; they always charge MSRP (never any deals despite having bought 6 pairs of sunglasses from them). We have been loyal customers to this specific location for 4+ years but will NEVER return again after the last interaction we had there. The manager Bridget flat-out lies, doesn't follow-up, and simply couldn't care less about customer satisfaction. Finally fed up and we are over going to this place, getting ripped off and treated like garbage. It's a shame because we live 2 blocks away. Save your time, your money and your sanity by avoiding this place and buying elsewhere. read more

I have visited the store in Mary Brickell shopping for eyeglasses. I am very impressed with the attention and patience from the staff. Jackie is usually there and she is fantastic and patient. The selection is great also. read more