At first it was hard to find the shop. I didn't know where to enter into the mall to the store…read more Once I found the entrance. It was right there the store front of the Mall's entrance. The guy who owned the shop had on green funky glasses. He was able to help out. However later as it turns out my glasses still needs some more adjusting after I left. $30 dollars to bend the temples is kinda expensive in my honest opinion. Other than that he was a nice guy. He had walls of different unique glasses. Not too often you will find a place like this as opposed to common optical chains. I have the tendency to go to local owned glasses that carries different or off the wall type of glasses. If you looking for one of a Kind glasses at a local owned then that Guy's glasses is the place to go to!

That Glasses Guy Optique De Luxe at Warehouse Row in Chattanooga is an excellent source for all…read morethings unique and cool eyeglasses. I really like the selection that they have available and many different frames and designs that I have never seen before. They have excellent customer service and go all out to make sure that you are taken care of and get something that is perfect for you. They are well worth a visit.

I found two great pairs of glasses for a buy one get one free without any insurance. The lady…read moreworking there was nice and helpful, but the man was sorta creepy and wouldn't answer the phone as it kept ringing. He wasn't busy and both lines were on hold. My glasses are nice quality though!

I've been to both the Hixson store and the Gunbarrel store. Both have very nice staff & have been…read morevery knowledgeable. My last visit was to the Gunbarrel office this past June. I saw Dr. Patel for a remote glasses & contacts exam while Mr. Adam's was physically there to work the equipment & run test. She was also very knowledgeable and informative, communicating clearly without using a lot of medical terminology that could be confusing and without talking down to me. They both answered all of my questions throughly. I also ordered new lenses. The optical tech worked with me to figure out exactly what my insurance covered. I went back to pick up my glasses this past week. There was a different optical tech who fitted them on my face. She was also very kind & helpful asking me questions to help fit them perfectly. Since the visit went so well Ive already scheduled next year's appointment requesting to be with Dr. Patel again.

Some front end staff I avoid but Lindsay & Maddie are Amazing!!!!! They always are attentive and…read moreknowledgeable and beyond kind! Highly recommend Dr. Dell and trusting them with your eye care experience! Been with them for years!

One of the very best eye exams I've ever gotten with honesty that I didn't need glasses. That is a…read morefirst! I've never gone to the eye doctor and not been told I needed glasses....in the last 12 years. Part of the reason I changed. Epic has some great technology as well. I have always gone to an ophthalmologist, which there are none here, but this is still hands down the best experience

Thoughtful staff from appointment to picking out frames. I felt like they were there to make my…read moreexperience the best. Keep up your great service.

Best eye doctor and the service is amazing! They will make sure you get what you need, Ashley at…read morethe front is so kind and accommodating - you'll wish she was your best friend.

My husband and I were on vacation when the temple stem piece broke on his eyeglasses. We were sent…read moreto Eyear by another optician in Chattanooga who wasn't able to fix them. We were assisted by a very kind man whose name is Duane. He assessed the glasses and was able to take the stems off of another pair of frames and replaced not only the broken one but the other one as well so that they matched. We didn't have to wait at all and he was able to repair them in a very short amount of time. The cost was only $20. I can't tell you how friendly and accommodating Duane was. We were on our way in less than 30 minutes. Thank you very much for your kind and helpful service. PO by w to

Been patronizing these folks for decades, brought my children and now as adults they still use them…read moretoo. Good, honest pricing and help.

i have to say my first visit went well, but when i got my new glasses about a week later i…read morecouldn't see anything at arms reach. i took the glasses back and explained, The staff ordered some new lenses and i paid for them. About two weeks later the lens's came in and i still haven't been able to get them put in my frames ( got them at pearle to) The Office in Cleveland TN closes at 4 i was instructed i had to be there 30 min prior to closing at 4:30 i don't get off work until 4 so that's impossible. So i tried stopping by on Saturday. No lab techs work on Saturday, Now I'm trying to get my and the insurance companies money back but its past 30 days so there are no refunds even tough i have been trying for well over a month. if your script is right i'm sure the experience will be a good one. If not expect trouble, they wont see you the same day after your first visit and if you work then your just out of luck unless you want to use a vacation day or sick leave if your company offers it. The staff is friendly but a nice staff doesn't replace a $400 dollar pair of useless glasses. Update: i finally was able to have the lenses put in my frames at Pearle, and i have to say there near perfect. Pearle says their adding staff so that folks who work the same hours there open can get their glasses in a more timely manor and i hope so. After a took a day off to tie up so loose ends including my glasses i was more than pleased with the result. If they truly have changed their policy, they may have close to a great experience when getting glasses or contacts. My best advise is if you have to have bifocals go for the lenses without lines. After one of their staff explained and i was able to get the new lenses she was right, and it made a world of difference. The staff maybe should explain how things work a little better when buying glasses. Then if people are like me and willing to pay a bit more they would get it right the first time and provide a 5 star service. Good Luck to the staff at Pearle they work hard i'm sure and deserve the credit for doing a great job in the end. Update: After i broke my glasses i went back to Pearle, my frames were not repairable and i have to say i was expecting a mess. But the young women who helped was professional, she went out of her way to help me get new frames and had my lenses installed in just a few minutes. i was very impressed with their service since my first visit. This a group that i can say at least pays attention. I noticed while i was there a nice selection of Oakley frames and lenses having had some of these in the past I'm looking forward to having some in the future. If you enjoy the outdoors Oakley is by far the best pair of glasses i have ever had. Go check them out you won't be sorry.

The staff was nice did not forced me to my reading glasses. They were not honest about the…read morepricing. I've paid more than what they said I was going to have to.

What is the point of having an appointment time if when you get here you still have to wait an hour…read moreeven if it's the very first or second appointment of the day?

Got my glasses back and tried to use them. Its like I dont have any prescription in them. I can see…read morebetter without my glasses. Never had an issue like this anywhere else. Bad experience!

The optometrist was great!! Worked with my grandson with…read morewearing contacts. My grandson said he can now see better than he's been able to see in a year.

Two years ago I had to get my first pair of glasses. Twenty years of working in tech finally did my…read moreeyes in. My first pair in Seattle were okay. Basic. Then last year I discovered Epic Optical. And it is epic! The waiting room is plush and comfortable. Dr Leach told me everything each piece of equipment was doing when getting my eyes examined. Lastly, his staff helped me pick out glasses that not just fit my face but my style.