They had originally told me over the phone that it was only $49 for the co-pay with insurance but…read morethen when I got there in person, I asked again and they said actually there is another fee for the contact lens exam, (which is normal) but not for 150 additional dollars on top of the 49 WITH insurance. Additionally, the front desk woman was extremely rude to a man who came in to deliver packages when he accidentally set them on the desk instead of the shelf. After he walked out, she continued to complain about him loudly to the customers. I would not recommend going here because of the price and the unprofessional attitudes of the employees.

Great place to go I got on the schedule for 2 days out and this was my first time getting contacts…read more They we very fast efficient and it was a great experience over all.

Thoughtful staff from appointment to picking out frames. I felt like they were there to make my…read moreexperience the best. Keep up your great service.

Best eye doctor and the service is amazing! They will make sure you get what you need, Ashley at…read morethe front is so kind and accommodating - you'll wish she was your best friend.

The doctor pulled my eyelashes that grow in toward my eyes. He actually got them all unlike the…read moreprevious doctor.

Customer service sub par and rushed. Non responsive to emails. Better customer service to be…read morefound elsewhere.

I will never be back. Appointment at 3:00pm. It's 4:22 still setting here! That is my fault!…read more If you value Your time DONT come here!

Actually enjoyed going there. Professional staff was excellent and the eyeglass department was…read morefriendly and top shelf. The selections were many and the advice I received was helpful since I never seem to know what looks best on me; well, my wife approved of the selection, so enough said. What I really appreciated was the advice I received concerning my insurance coverage and the timing of my exam and purchase to insure I was fully covered.

Dr. Lett is the best! So nice and knowledgeable. The office…read morestaff are very accommodating and professional.

Dr Thompson is excellent! He is thorough and makes you feel very comfortable at his visits. He will…read morespend the time to figure out what best works for you. The office staff are friendly as well. I've had a bill charged to me incorrectly once but they were great at getting it corrected quickly. They all were willing and able to answer any questions I had. Definitely recommend this office.

I believe Crowder Eye Center provides good eye care. However, the billing department is absolutely…read morea disaster. I am a veteran, had eye exam there with the VA Community Care in March 2023. I have been receiving a statement every month since then because the billing staff is not properly trained to bill Community Care or just does not care. I have been to there office two separate times trying to get this rectified. My last visit I was rudely told until this invoice is paid I will receive a statement. I have called community Care on two different occasions for information on how to properly bill for this invoice and both times I called Crowder Eye Center and relayed this information. Community Care also called their office and did not receive a call back. It is clear to me Crowder Eye Center has no respect for veterans and I am still being harassed every month with these statements. I do not recommend veterans seeking an eye exam to go there!

The Best Eye care center in Chattanooga! Dr Crowder is amazing. The staff is very friendly and…read moreknowledgeable and always helpful.

Dr. Shepherd is a very thorough doctor. She takes your eyesight very seriously. I've been to a lot…read moreof eye doctors over the years and I've never had one that I felt 100% confident in like I do with Dr. Shepherd. She is very kind and professional. All of her staff is wonderful as well. Everyone always has a smile on their face, and are always on top of things. I can't say enough good things about Dr. Shepherd. I promise that if you go to her, you'll be a patient for life. 5 stars.

What is the point of having an appointment time if when you get here you still have to wait an hour…read moreeven if it's the very first or second appointment of the day?

Ordered 2 for 1 eyeglasses the first time with this company. After I ordered them they said they…read morewould call when they came in and should be no more than 2 weeks but probably sooner. After almost 3 weeks I called and was told yes one pair came in, but not the other. They would have to find out why. When i picked up the ones that came in, she told me the other pair had a problem with the frame, it broke. I followed up a week later (no call from them) and still not in. I was told again the frames broke. A week later I called and yes they were finally in. I drove back to store and when I tried them on, they had no prescription lenses. She appologized she did not know why.... i told her if they were not in by the next Friday I would ask for a refund. When I did not hear on the next Friday I called Saturda. They had arrived. I just picked them up today, no apologies or anything. Customer service was sorely lacking in my case.

Had an appointment at 11:15, arrived a few minutes early, did the pre-test (puffs in the eyes) then…read morewent to wait in waiting area. People came and went, people were getting called back. We waited for an hour, nobody came by, nobody said we are backed up. I asked if there was a problem, manager said it's unusual to wait over 30 minutes. No doctor on site, manager didn't move from her seat the entire time we were there. They said, that's the way they do things there and we're sorry! Pathetic excuse for a business!! Do not waste your time or money!!!!!

Large Selection, Good Location, Not Inexpensive…read more This place strike you as huge inside when you walk in. Not that most of the space is being used, it's just super roomy. They have a pretty wide range of glasses to choose from. So many look exactly the same to me, but I guess glasses are glasses and I haven't ever seen that many in one place before. I got a couple new pairs and after insurance had about $500 out of pocket after lens upgrades which seem like you have ton buy then or you'll get cheap plastic lenses that will be scratched and useless otherwise. Getting helped wasn't simple since it seems everyone was working with someone so I picked my glasses and then a friendly girl helped me check out after. They had some good deals advertised for inexpensive glasses 2 for $99 or something like that but I opted for fancier stuff so I paid for it. All in all not a bad place.

This optometrist doesn't work there anymore. It is now called sight eyecare…read more Myself, my husband and my grandson all ordered glasses from this business. It took 6 weeks for mine to come in and then they were the wrong prescription so I told them I just wanted my money back so they reimbursed my money. My husbands glasses have small tunnels where he can actually see in the center of his lenses and all the surrounding lenses he can't see through. My grandson just got new glasses from another optometrist and after checking and rechecking the glasses he got from sight eyecare, the optometrist said the prescription wasn't even his prescription and he can't even imagine how my grandson could see through them. He couldn't and hardly wore them and when he tried to wear them they gave him a really bad headache.

I've been to a few different eye doctors and Dr. Goldston is the most thorough. He takes his time…read moreto make sure he's prescribing the best fitting contacts and exactly the right prescription. Recommend him to anyone needing an eye exam or any eye issue checked out.