They say you have a one year warranty, but when your glasses break they do not honor it and make…read moreyou pay. I will not go to them again and recommend you do not either. I would give 0 stars.

The staff is extremely friendly and very helpful. The representative went above and beyond to help…read moreme find the perfect frames for me.

The optometrist was great!! Worked with my grandson with…read morewearing contacts. My grandson said he can now see better than he's been able to see in a year.

Two years ago I had to get my first pair of glasses. Twenty years of working in tech finally did my…read moreeyes in. My first pair in Seattle were okay. Basic. Then last year I discovered Epic Optical. And it is epic! The waiting room is plush and comfortable. Dr Leach told me everything each piece of equipment was doing when getting my eyes examined. Lastly, his staff helped me pick out glasses that not just fit my face but my style.

Some front end staff I avoid but Lindsay & Maddie are Amazing!!!!! They always are attentive and…read moreknowledgeable and beyond kind! Highly recommend Dr. Dell and trusting them with your eye care experience! Been with them for years!

One of the very best eye exams I've ever gotten with honesty that I didn't need glasses. That is a…read morefirst! I've never gone to the eye doctor and not been told I needed glasses....in the last 12 years. Part of the reason I changed. Epic has some great technology as well. I have always gone to an ophthalmologist, which there are none here, but this is still hands down the best experience

They take several different kinds of insurance including mine. All I had was a copay. I had been…read moregoing for a few years to get my contacts and glasses. When it was finally time to get lasik. The referral was quick and easy and the surgery was a complete success. The only problem is now I don't have any reason to come back.

I have bad eyes so it takes some time for me to get used to new glasses. Even then, what I think is…read morein focus at first turns out not so much later. The friendly folks changed my lenses for me not once or twice but three times due to my inability to see well. Couldn't be more friendly and helpful every time I stopped in to get new lenses and truly wanted to make me happy. Dr. Richt really cares about your eyesight and will spend as much time as need to make sure you understand and are happy with the visit. When my wife went for her exam, he told her there was no change to her eyesight and she didn't need to purchase any glasses this year. When was the last time someone honestly told you not to spend money on something you don't need? Great doctor, friendly folks, terrific service.

The Doctor was awesome but the receptionist told me she was taking my co pay. When I received the…read morebill, it was not on there. I called and she told me that although she said it was the co pay it was for a service that they charge the patient but do not mention it to insurance because they do not pay for that service. I called and she admitted but offered no apology and said they did not have to tell their clients about the extra charge. I told her she should have told me it was not a co pay but a charge for a service. I was also billed for the service but the co pay is all I would have to pay. I feel very wronged. I had my insurance call and she told her the same thing: they do not have to tell the client about the extra charge and she said she never called it a co pay. Beware of extra charges and not being told!

I messed my glasses up and Leslie fixed them for me. Professional. BTW, the entire team is great…read more MLM

It is obvious from the moment you walk in that this place is something special. It is a beautiful…read morefacility and the waiting room is fantastic. Don't get too comfortable because in my experience you won't be in it for long. I was promptly taken back where a detailed exam was performed on my eyes. The entire staff was super nice, very professional and highly skilled at what they do. I saw about 3 different technicians with each one doing a different part of my exam. Then the Dr came in and did his part of the exam and he spent a lot of time giving me options on glasses vs reading glasses only etc. I felt that this was a very good exam by a first class group of people. There is a huge difference in this and a typical walk in glasses dealer that makes it feel like you are at a fast food place. This is the opposite of that experience . I highly recommend them for your eye exam and glasses etc.

The doctor pulled my eyelashes that grow in toward my eyes. He actually got them all unlike the…read moreprevious doctor.

I made an appointment here on recommendation of my husband because I was out of contacts and it had…read morebeen 2 years since my last appointment. Everyone, from the receptionists to the doctor, were helpful and kind. Overall, I had a positive experience.

My family and I have been going here for 6 years and have been satisfied. Today I went for my…read moreyearly appointment and found out that my doctor was no longer there and that they no longer have an eyeglass dispensery in house. They will give you a prescription and you have to take it elsewhere to get frames and lenses. I canceled my son and my appointment and left. Why would I want to go elsewhere for glasses. That is too inconvenient. I will find a new optometrist that I can do it all at the same place.

At first it was hard to find the shop. I didn't know where to enter into the mall to the store…read more Once I found the entrance. It was right there the store front of the Mall's entrance. The guy who owned the shop had on green funky glasses. He was able to help out. However later as it turns out my glasses still needs some more adjusting after I left. $30 dollars to bend the temples is kinda expensive in my honest opinion. Other than that he was a nice guy. He had walls of different unique glasses. Not too often you will find a place like this as opposed to common optical chains. I have the tendency to go to local owned glasses that carries different or off the wall type of glasses. If you looking for one of a Kind glasses at a local owned then that Guy's glasses is the place to go to!

That Glasses Guy Optique De Luxe at Warehouse Row in Chattanooga is an excellent source for all…read morethings unique and cool eyeglasses. I really like the selection that they have available and many different frames and designs that I have never seen before. They have excellent customer service and go all out to make sure that you are taken care of and get something that is perfect for you. They are well worth a visit.