They do a good job of making your glasses. But their communication it TERRIBLE. If you live close…read moreand you can stop in easily to ask questions or find out if your glasses are back.. no problem. But if your more than a few miles... go somewhere else... Because they Do Not answer their phones... it goes to Corporate ... and you get the run around by recorded messages and you never will get the answer you need . Do good work /At a good price / But you will work yourself to death by the time you finally get your glasses.

TERRIBLE customer service. I am astonished at how poorly they treat customers. The staff was…read moresitting outside the building smoking when I came by and acted like I was bothering them to schedule! I needed help at a later date with replacing a lost lens and they said all that they could do to help me was order more lenses and that it would take 2 weeks to get in. I was left in a real bind with having to strain to see to drive in my eyeglasses in my old prescription because of this. I asked if there was another brand in stock and they said that I would have to have another exam, (paying out of pocket).

The Doctor was awesome but the receptionist told me she was taking my co pay. When I received the…read morebill, it was not on there. I called and she told me that although she said it was the co pay it was for a service that they charge the patient but do not mention it to insurance because they do not pay for that service. I called and she admitted but offered no apology and said they did not have to tell their clients about the extra charge. I told her she should have told me it was not a co pay but a charge for a service. I was also billed for the service but the co pay is all I would have to pay. I feel very wronged. I had my insurance call and she told her the same thing: they do not have to tell the client about the extra charge and she said she never called it a co pay. Beware of extra charges and not being told!

I messed my glasses up and Leslie fixed them for me. Professional. BTW, the entire team is great…read more MLM

This optometrist doesn't work there anymore. It is now called sight eyecare…read more Myself, my husband and my grandson all ordered glasses from this business. It took 6 weeks for mine to come in and then they were the wrong prescription so I told them I just wanted my money back so they reimbursed my money. My husbands glasses have small tunnels where he can actually see in the center of his lenses and all the surrounding lenses he can't see through. My grandson just got new glasses from another optometrist and after checking and rechecking the glasses he got from sight eyecare, the optometrist said the prescription wasn't even his prescription and he can't even imagine how my grandson could see through them. He couldn't and hardly wore them and when he tried to wear them they gave him a really bad headache.

I've been to a few different eye doctors and Dr. Goldston is the most thorough. He takes his time…read moreto make sure he's prescribing the best fitting contacts and exactly the right prescription. Recommend him to anyone needing an eye exam or any eye issue checked out.

Dr. Elliott is the best Optometrist in Chattanooga! He is such a kind, considerate person!read more

From the moment you walk in you are greeted and helped upon. Getting an exam was quick and easy and…read morethey have different tiers of glasses you can choose from and a wide variety. They don't rush you or push to sell things on you. Highly recommend this location.

Great customer service. Not pushy but very helpful. I told the associate the size I needed for my…read morenarrow face. While I was trying on glasses she continued to look for options in my size and brought them to me so I could try them. Process was smooth, pleasant and I even commented about the eyeglass store I had just walked out of. That store I felt like I was walking into an executive office full of stuffy associates. Nice enough but definitely didn't interact or help.

Nobody could find out what was wrong with my vision. He figured it out fast. I can see so well now…read more Recommend to anyone!

I LOVE Dr.Riley, I saw him for years until my company switched our Vision Insurance to an…read moreOut-of-Network carrier for Dr. Riley. I've had the new insurance for 3 years and until recently refused to use it...I dread my eye exam with the new OD. I miss Dr. Riley and pray we get a better carrier in the future or even better; Dr. Riley became in-Network..(hint, hint) There is no doubt I would switch back...Dr. Riley has taken awesome care of me and never preached no matter how badly I treated my eyes (I wear contacts and never take them out!) I once got an eye infection and he was so concerned about my vision that he had me come in like 3 days in a row! And still didn't preach to me about what I already know I should have been doing. Thanks Dr. Riley!! :)

I've been going to Dr.Riley for many years. Don't let the fact that he's next door to Lenscrafters…read moreput you off. He's very thorough. If you want a knowledgeable and competent optometrist, he's your man.

My husband made an appointment and had a 30 minute wait from the time we arrived to the time he saw…read morethe doctor. The doctor seemed knowledgeable and spent time with him. He listened to his concerns and answered all his questions. The lobby was pretty packed and they seem quite busy. My only feedback is there isn't much signage on the building. The people on the phone explained this to us and told us how to get in and where to go once we arrive. There is plenty of parking (shady, too!). I'd recommend them!

Everything went smoothly. Wonderful attitude and great customer care. Will go back. Very…read moreprofessional from the moment I walked in to the end.