Dr Quackenbush and his staff give a comprehensive exam. My husband and I moved to Chattanooga 3…read moreyears ago and are extremely pleased. He is following me currently post cataract surgery.

Staff was super friendly and efficient throughout my entire visit! Would highly recommend for…read moreoptical needs and am planning to return.

The dr was great. The person who checked me in and made me get authorization for the visit was the…read morerudest person I ever have had the privilege to meet. She padded my order with options (all the options) I did not need or want without my knowledge or consent. I figured out the transition thing by accident. I asked "transition glasses? Like they are sunglasses outside and change back to regular glasses inside?" I only realized it because the dude helping a young couple described transition lenses and I asked for a certain type of lens right before that and the woman who was making my order told me I couldn't have transition glasses with that request. I don't know why, but I was thinking she meant the bifocals. That "catch" brought down my cost from around $1,000 dollars to about $450. When I got home and saw my receipt, I realized there were so many more things added to my order that I couldn't and wouldn't have allowed. I will NEVER GO BACK! Not even for adjustments. The same person who was rude in the first visit was the same individual who "helped" me when I picked up my order. I asked her to tighten up one pair of glasses and she looked at me like I was REALLY putting her out. She did warm and bend them and didn't care if they fit or not. I just left. 100% would NOT recommend! It's too bad too for them. Both my mother in law and father in law are due for new glasses and the insurance has changed. So, they could have been customers. I will be searching for a better option for them. They are 91 & 86 years old. My mother in law took out her tablet and checked the on-line reviews AFTER I went there. And she said that the reviews were horrendous. My husband went there first. It's why I went there. He is neurodivergent; so, he isn't always aware of how he is being treated by others. And he doesn't care. I have raised neurodivergent children and my husband and I have been married for almost 31 years. I wanted to give the staff grace. I did. She's not neurodivergent, she's just rude and/or hates her job. While I was looking for my frames, the male front desk worker read a review out loud. Everyone without hearing issues could clearly hear the review. It was so bad that I should have run out of the store and gotten my glasses elsewhere. Please don't go there. And read the reviews of other providers. They seem to be accurate in this case.

Made an appointment online a few hours beforehand, arrived early, was seen early, was out within an…read morehour. Staff were respectful and kind overall, and friendly to me as an LGBTQ patron. I had one eye that was very reactive (blinking) during the tests and contact fitting, and staff allowed me plenty of time to adjust and retry. Selection of frames was good. Haven't gotten my new glasses yet, but felt as if the reviews on here were negative compared to the treatment I received. Fair warning, getting into the parking lot is a pain, but that's more the fault of the state route.

Chattanooga Vision is great! The young lady optician helped me with suggestions that were what I…read moreneeded. She is knowledgeable and professional. My glasses came back and some of the best I've ever owned. Polite. Prompt. Professional. Great group of people. MLM

The Doctor was awesome but the receptionist told me she was taking my co pay. When I received the…read morebill, it was not on there. I called and she told me that although she said it was the co pay it was for a service that they charge the patient but do not mention it to insurance because they do not pay for that service. I called and she admitted but offered no apology and said they did not have to tell their clients about the extra charge. I told her she should have told me it was not a co pay but a charge for a service. I was also billed for the service but the co pay is all I would have to pay. I feel very wronged. I had my insurance call and she told her the same thing: they do not have to tell the client about the extra charge and she said she never called it a co pay. Beware of extra charges and not being told!

Dr. Elliott is the best Optometrist in Chattanooga! He is such a kind, considerate person!read more

I took my granddaughter here. We ordered same day glasses and ordered sunglasses. It was 4 weeks…read morebefore sunglasses came and they were wrong and had to be redone. My granddaughter's dog chewed up her glasses and we utilized her warranty but they didn't have the frame in stock so they ordered her new glasses. It has been 6 weeks and the glasses still aren't here

fantastic service, friendly and quick. I went in and was out in no time. I would definitely…read morerecommend.

Nobody could find out what was wrong with my vision. He figured it out fast. I can see so well now…read more Recommend to anyone!

I LOVE Dr.Riley, I saw him for years until my company switched our Vision Insurance to an…read moreOut-of-Network carrier for Dr. Riley. I've had the new insurance for 3 years and until recently refused to use it...I dread my eye exam with the new OD. I miss Dr. Riley and pray we get a better carrier in the future or even better; Dr. Riley became in-Network..(hint, hint) There is no doubt I would switch back...Dr. Riley has taken awesome care of me and never preached no matter how badly I treated my eyes (I wear contacts and never take them out!) I once got an eye infection and he was so concerned about my vision that he had me come in like 3 days in a row! And still didn't preach to me about what I already know I should have been doing. Thanks Dr. Riley!! :)

I've been going to Dr.Riley for many years. Don't let the fact that he's next door to Lenscrafters…read moreput you off. He's very thorough. If you want a knowledgeable and competent optometrist, he's your man.

Everything went smoothly. Wonderful attitude and great customer care. Will go back. Very…read moreprofessional from the moment I walked in to the end.

My husband made an appointment and had a 30 minute wait from the time we arrived to the time he saw…read morethe doctor. The doctor seemed knowledgeable and spent time with him. He listened to his concerns and answered all his questions. The lobby was pretty packed and they seem quite busy. My only feedback is there isn't much signage on the building. The people on the phone explained this to us and told us how to get in and where to go once we arrive. There is plenty of parking (shady, too!). I'd recommend them!

Spent over an hour in the store with an appointment for them to fix my prescription that they got…read morewrong. Lady checking us out answered the phone In the middle of helping me then complained about the person on the phone.

The best experience I have had at an eye center!…read more The people were all fabulous, they had everything from my online submissions in order, very easy yet thorough exams, fabulous professionals, and a great selection of affordable eyewear. This place is one of the few to actually be thorough and prepared for their clients. They had all the information I had submitted in advance via their online forms. This is something most places fail at. The people, from start to finish, were absolutely wonderful. They are knowledgeable, professional, kind, and fun (yes, fun!) to visit with. They make sure all your questions are answered and you leave happy with every aspect of you visit. In addition to the wonderful people, there is also their wide variety of glasses to choose from. I was able to select three pairs of glasses--two of which were designer--with an array of lenses features (blue light, scratch guard, etc) for under $650 without vision insurance. This is great considering the last pair (just one pair) of designer glasses I had purchased elsewhere were over $550 and had issues. The location is clean, pleasant, and easily accessible. This is definitely a location I felt very comfortable visiting. I have walked into other locations and not gotten the most welcoming feeling but the Hixson location is a rather different story altogether. Definitely my new go-to place and location for all my glasses and contacts.