My first time there and I was very pleased. When I decided to get my glasses there, they reused my…read moreexisting frames and gave me several discounts. Greg Carver also sent me a link to "EyeMed" to get reimbursed for some of the cost. The refund was almost half of the cost of the glasses. I will continue going there in the future.

Had cataract surgery with Lee. I had procedure on both eyes. At the 4-6 week exam, I was having…read moredifficulty with right eye. He was evasive and unconcerned. No feed back for me and he actually appeared angry that I had a concern. He walked from the room without out a Thank you, or good bye'. He 'usually' would lead us to check out area. He Left us in the exam room and went to front desk. We came on but he was gone had vanished. And left the info sheet with the clerk. It took my husband and I just a second to gather my purse and walk to from by and he had left us. The receptionist area had two cubicles. The first one was unoccupied because she was assisting with front counter but returning to her area when she could. We were waiting on her. We did see the second cube until my husband walked to see about help. Lee never said first or second etc. he literally walked out of our exam room without saying goodbye , thank you for your business Nothing. My husband walked around to second cubicle area and found an attendant. We then Checked out. Very poor customer service. He was very rude and obviously irritated. Never said thank you, etc. IMPROVEMENT: True Customer Care

I've been using this eye doctor for a while now, and so far, I've had nothing but positive…read moreexperiences. Today, June 1, 2023, I brought my niece for her first ever eye doctors appointment. She normally has lots of anxiety when it comes to doctors, but she LOVED this place too. And they were really good with her as well. The techs she dealt with Jessica/Ian were VERY friendly to both me and her, but I was very impressed with the way they treated my 7 year old niece. Nothing but great things to say about this office at Hamilton Place Mall.

Me and my wife took our girls to Dr Dell today and He was very good and patient with my girls I…read morewould recommend them to anyone who needs to get their eyes checked out they went up and beyond what most other places would have done very nice and friendly

Dr. Dell has been my optometrist for 5 years now. I always get great treatment and fair prices and…read moretheir service is always wonderful.

They get u 6 boxes of contacts for 200$! That's pretty cheap!! I get a good deal each time!read more

i Will never be back. I was running a few min late for my appointment so they sent my doctor to…read morelunch why would u send someone to lunch when U have an appointment, figured they would atleast wait ten min before Doing so. . Very unprofessional. Also this place is a hole in the wall. Not good service at all. I wouldnt recommend it at all. They do not know what there doing

If you're looking for an optometrist who is really concerned and takes his time, I'd like to…read morerecommend Mr. Reddington. He is a quiet gentleman who concentates on his work and has little words. The atmosphere, although it is connected to Sam's Wholesale, is very slow paced making you feel that your needs are his major concern. I had no wait. The receptionis was also very personable.

Wait time is ridiculous. My parents are in their 80's. Each visit has been a minimum of 3 hours. We…read morelive 60 miles from the office. Too many patients on any given day. It's a cash mill with little regard to the overall needs of patients. Probably will recommend anywhere else for my parents to go. Waiting area looks like checkout lane at Walmart

Doctors and staff are awesome. Scheduling is not so good. Could take over an hour to your doctorread more

Dr Armstrong is awesome and the staff were very professional and friendly. Dr Armstrong was very…read morefriendly, patient, professional, and made sure all my questions were answered. I could discuss all the details with him, ask off the wall questions, and vent my issues. He was very kind and understanding of my situation. He is the BEST!!!

I could leave a zero or minus I would. Yesterday 1-12-26, my 77 year old mother had an appt with…read moreDoctor (Peter S. ) to look over 3 thyroid nodule ultrasound results that one we had already been advised needed a biopsy done ASAP due to the size . My mother is a cancer survivor, has altimezers ,pace maker and a few more health issues .. for sure not in good health but she does have great spirits! I am a only child and have been her POA for 10 years now, I carry her paperwork to all her new doctor locations as needed. Yesterday the woman at the front desk that sits on the left side was one of the worst human beings I have ever had to deal with when it comes to mother. First she tried to tell me my POA paperwork was NOT correct and they refused to scan it in. ( she was incorrect i dod verify it was correct ) moving on she made my mother get up and walk to the desk and of coarse mother asked her why she was treating us this way that of all her doctors, surgeries ect ,no one had ever refused the paperwork. Of coarse the the woman tried to still argue and I just asked mother to go sit down and we would worry about it later. She gave me paperwork to fill out and tried to get me to pay a $25.00 copay . I let her know mother does not have co pays and gave her all mothers insurance info. I went to sit down to fill the paperwork out and before I finished she called me back up to the front desk and advised they could not see mother that she had Medicare/Medicaid of Ga ! Mother also has BCBS of TN. Again at no other doctor office or hospital has ANYONE ever refused to see mother! Need to add in this person had no emotions no empathy no facial expressions, it was like she was dead inside. Zero customer service. This location is where she was referred to and they refused her! There is a reason why this appt was made so quickly due to the size of the nodule and to get a biopsy scheduled. I understand everyone has things going on in their lives that can make them act the way this woman did but at no time is this acceptable .. come on my mother may be walking around with cancer again and she dismissed her and did NOT give a damn! Do NOT take one of your loved ones to this location unless you want this type of customer service and your loved on to be refused treatment!

There are moments in life when you find yourself completely out of your element, far from home, and…read moregenuinely scared. That was me. I live in Northern California, and I was in Tennessee when my retina detached. The thought of potentially losing vision in one of my eyes, while being 2,000 miles from my doctors, my people, and my comfort zone, was terrifying. Southeastern Retina Associates was exactly what I needed when I needed it most. From the moment I walked in, something shifted. The receptionist set the tone immediately. Warm, grounded, no pretense. That feeling carried through every single person I encountered, right up to the doctor. This wasn't a place where staff are just doing their jobs. These are people who genuinely seem to understand that the person sitting across from them is scared and needs more than clinical competence. They need to feel safe. And I did. The care was top-notch, but honestly, it was the humanity behind it that I will remember. When you're far from home and your eyesight is on the line, trust is everything. I trusted every person in that office. If you are visiting from out of state, or even if you are local and need a retina specialist, I cannot recommend this practice highly enough. They showed up for me in a way I won't forget

I came to this practice last year. I started my journey with Dr B. In the Hixson office. I later…read moreswitched to Dr G and I see him at gunbarrel and Hixson location. He is beyond wonderful. The staff is very kind. It isn't hard to get an appointment or speak to someone directly. The ONLY negative is - it's an all day event. It takes forever! The waiting room always is comfy. They have coffee, water, candy and flat screens with HGTV. It's never hot or stuffy. Front desk staff keeps us laughing. I wouldn't go anywhere else. On a personal side note-i was working a great job when I came in EMERGENCY. It was then I learned I would not drive or work and was going blind. My whole world changed. I lost my job and insurance. Dr G said my eyes were more important than money and they would work with me. His bedside manor is unlike any other.