They say you have a one year warranty, but when your glasses break they do not honor it and make…read moreyou pay. I will not go to them again and recommend you do not either. I would give 0 stars.

The staff is extremely friendly and very helpful. The representative went above and beyond to help…read moreme find the perfect frames for me.

Had an appointment at 11:15, arrived a few minutes early, did the pre-test (puffs in the eyes) then…read morewent to wait in waiting area. People came and went, people were getting called back. We waited for an hour, nobody came by, nobody said we are backed up. I asked if there was a problem, manager said it's unusual to wait over 30 minutes. No doctor on site, manager didn't move from her seat the entire time we were there. They said, that's the way they do things there and we're sorry! Pathetic excuse for a business!! Do not waste your time or money!!!!!

Large Selection, Good Location, Not Inexpensive…read more This place strike you as huge inside when you walk in. Not that most of the space is being used, it's just super roomy. They have a pretty wide range of glasses to choose from. So many look exactly the same to me, but I guess glasses are glasses and I haven't ever seen that many in one place before. I got a couple new pairs and after insurance had about $500 out of pocket after lens upgrades which seem like you have ton buy then or you'll get cheap plastic lenses that will be scratched and useless otherwise. Getting helped wasn't simple since it seems everyone was working with someone so I picked my glasses and then a friendly girl helped me check out after. They had some good deals advertised for inexpensive glasses 2 for $99 or something like that but I opted for fancier stuff so I paid for it. All in all not a bad place.

The doctor pulled my eyelashes that grow in toward my eyes. He actually got them all unlike the…read moreprevious doctor.

Customer service sub par and rushed. Non responsive to emails. Better customer service to be…read morefound elsewhere.

They're fast, efficient and very professional. My glasses are awesome and I got them a week early!read more

I had a great experience. Had eye exam and Selection options were great for RayBan. The…read moresalesperson was very helpful

Well as it stands I've been waiting here for 2 1/2 hours for them to open. EVERY other business in…read morethe mall is open and I had an appointment @ 10:15. Here it is 12:15 and no doctors have even showed. No call to let me know what's going on. Once they finally showed up and got me in the office the staff was friendly and efficient. Dr. Bordash seems to be a nice guy and I will go back to do business here. Typically in a situation like this my appointment would have required a co-pay. I believe they waved my co-pay because of the fact that I had to wait 3 hours to see a doctor. Once I was seeing the service was five star but I feel a four star rating as fair as of now.

Staff really nice, but I waited an hour past my scheduled appt time for eye exam. Do not plan to…read morereturn

As an update to my 2023 appointment for new glasses: I recently had an eye exam at another facility…read moreand was given a new prescription that was supposed to be a minor tweak on my current glasses. I compared the new prescription to my latest prescription and it seemed more like a major change instead of a minor adjustment. Not being an expert, I went ahead and ordered the updated lenses from Rome Eye Care. When they came in and I put them on, the vision in my left eye was good but I could see better out of the right lens without the glasses. I figured I just had to wear them for a while to get used to them. After two weeks of constant wear, my vision was not any better out of the right eye. I returned to Rome Eye care and they read the lenses on their machine and confirmed they matched the prescription I had been given, which I figured they did. They agreed with me that the new prescription was a major change from the lenses I have been wearing since 2023. They said I should go back to the original clinic and have them recheck my eyes. The original office I went to could not give me a repeat exam until June. I let Rome Eye Care know that I wouldn't be back anytime soon so they weren't expecting a quick return. The very next day they called and said that Dr. Reeves said for me to come in and he would re-examine my eyes. A new exam was performed and it was found that the prescription I was given by the other optometrist was over corrected for the left eye and was even a bit stronger than I needed for the right eye. During his evaluation he was able to correct my prescription to give me 20/20 vision. I know this is kind of long, but the people at Rome Eye Care center are really great. Based on how quickly they accommodated the exam and the expert treatment I received, I will probably use them as my primary for eye care.

Love Dr. Douglas! Very knowledgeable…read more Spent time with me and addressed my concerns Great, friendly, pleasant staff

I'm sorry to say that I am NOT able to make this article VERY long bc of how tired I AM…read more.. I STILL wanna share how much I LOVED working with Bill bc of how he was VERY COURTEOUS &... I HONESTLY FELT VERY BLESSED when I'd felt that he went outta his way to get EVERYTHING ALL straightened out with getting my lenses turned to transition, & THANKS AGAIN Bill!!!!!!;

At first it was hard to find the shop. I didn't know where to enter into the mall to the store…read more Once I found the entrance. It was right there the store front of the Mall's entrance. The guy who owned the shop had on green funky glasses. He was able to help out. However later as it turns out my glasses still needs some more adjusting after I left. $30 dollars to bend the temples is kinda expensive in my honest opinion. Other than that he was a nice guy. He had walls of different unique glasses. Not too often you will find a place like this as opposed to common optical chains. I have the tendency to go to local owned glasses that carries different or off the wall type of glasses. If you looking for one of a Kind glasses at a local owned then that Guy's glasses is the place to go to!

That Glasses Guy Optique De Luxe at Warehouse Row in Chattanooga is an excellent source for all…read morethings unique and cool eyeglasses. I really like the selection that they have available and many different frames and designs that I have never seen before. They have excellent customer service and go all out to make sure that you are taken care of and get something that is perfect for you. They are well worth a visit.

Dr. Lett is the best! So nice and knowledgeable. The office…read morestaff are very accommodating and professional.

Dr Thompson is excellent! He is thorough and makes you feel very comfortable at his visits. He will…read morespend the time to figure out what best works for you. The office staff are friendly as well. I've had a bill charged to me incorrectly once but they were great at getting it corrected quickly. They all were willing and able to answer any questions I had. Definitely recommend this office.

I got some cologne from there, it was really good. Plus it's some hot women up in there . Well when…read moreI went it was , not a lot of parking space tho

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