Hello, My name is Danny Smith, and I am writing regarding an…read moreunfortunate experience my family and I had at the Visionworks Hamilton Place Mall location on August 10. I brought in a pair of glasses that I have owned and worn for over seven years for what I believed would be a routine cleaning. These glasses are very important to me because they fit my face perfectly and have remained in excellent condition throughout the years. After my glasses were taken for cleaning, Dr. Ghaith Al-Sowaidi returned them to me with a significant crack in one of the lenses. The crack covered approximately 30% of the lens and was not present when I brought the glasses into the store. Dr. Al-Sowaidi explained that there may have been some residue or substance on the lens that caused it to crack during the cleaning process. While I understand that accidents can happen, what was most disappointing was the lack of empathy, concern, or apology regarding the damage. The response I received was essentially that the glasses were old, made of plastic, and that these things happen. As a customer, I expected a higher level of professionalism, compassion, and accountability, especially from a company that has built its reputation on helping people care for their vision. Had my glasses already been damaged, I would have asked about repair or replacement options. Instead, I came in simply for a cleaning and left with a pair of glasses that had been damaged while in the care of Visionworks. My family and I have trusted Visionworks for our eyewear needs for years, and this experience was very disappointing. I was hoping for some acknowledgment of the situation, concern for the inconvenience caused, and a discussion regarding possible solutions. Unfortunately, none of that occurred. I am bringing this matter to your attention in hopes that it can be reviewed and that appropriate steps can be taken to address both the damage to my glasses and the customer service experience. I would appreciate the opportunity to discuss this matter further with a member of management. Thank you for your time and consideration. I look forward to hearing from you. Sincerely, Danny Smith

They're fast, efficient and very professional. My glasses are awesome and I got them a week early!read more

They say you have a one year warranty, but when your glasses break they do not honor it and make…read moreyou pay. I will not go to them again and recommend you do not either. I would give 0 stars.

The staff is extremely friendly and very helpful. The representative went above and beyond to help…read moreme find the perfect frames for me.

The doctor pulled my eyelashes that grow in toward my eyes. He actually got them all unlike the…read moreprevious doctor.

It is obvious from the moment you walk in that this place is something special. It is a beautiful…read morefacility and the waiting room is fantastic. Don't get too comfortable because in my experience you won't be in it for long. I was promptly taken back where a detailed exam was performed on my eyes. The entire staff was super nice, very professional and highly skilled at what they do. I saw about 3 different technicians with each one doing a different part of my exam. Then the Dr came in and did his part of the exam and he spent a lot of time giving me options on glasses vs reading glasses only etc. I felt that this was a very good exam by a first class group of people. There is a huge difference in this and a typical walk in glasses dealer that makes it feel like you are at a fast food place. This is the opposite of that experience . I highly recommend them for your eye exam and glasses etc.

They are terrible slow, I had to wait almost an hour to be seen by a sales just just replace my…read morelenses... I would not recommend this business...

Just called to get help ordering contact lenses and the person that answered the phone was so rude…read moreand I was totally taken back; I was asking for her to order me contact lenses which i have ordered going on 2 years and it was like I was a burden to her! You need to reevaluate how this person is no customer service skills at ALL! I will most definitely take my business somewhere else. Rachel A.

I believe Crowder Eye Center provides good eye care. However, the billing department is absolutely…read morea disaster. I am a veteran, had eye exam there with the VA Community Care in March 2023. I have been receiving a statement every month since then because the billing staff is not properly trained to bill Community Care or just does not care. I have been to there office two separate times trying to get this rectified. My last visit I was rudely told until this invoice is paid I will receive a statement. I have called community Care on two different occasions for information on how to properly bill for this invoice and both times I called Crowder Eye Center and relayed this information. Community Care also called their office and did not receive a call back. It is clear to me Crowder Eye Center has no respect for veterans and I am still being harassed every month with these statements. I do not recommend veterans seeking an eye exam to go there!

The Best Eye care center in Chattanooga! Dr Crowder is amazing. The staff is very friendly and…read moreknowledgeable and always helpful.

All the girls were super friendly, professional, and helpful. The exam was prompt and easy, and I…read moreimmediately ordered my new glasses there at the Eye Center, with lots of help and advice:) They have lasted me a long time, with many falls, drops, sat on, etc, the normal perils. Very sturdy:) Little Debbie Parkway, Ooltewah store. I highly recommend them. Annie

Jonathan Winnegrad LDO…read more The absolute best. The Greatest professional in eye care ever, works here of all places. You can tell, Jonathan really enjoys his job and doesn't mind going out of his way in helping people. He is one of the most professional LDOs I have ever met. He truly cares about his customers. It's the simple truth: always ask for Jonathan who is the vision center manager. He gives the utmost customer service to his clientele. This store is located inside Walmart at the front of store on GM side. They have literally hundreds of eye glasses for sale. Oh yeah, the best part about it , is that you can sit down while being waited on. This is a one on one service. What? You want proof of this. See pic I took of Jonathan going out of his way to help this customer sitting down on the right .

I've been using this eye doctor for a while now, and so far, I've had nothing but positive…read moreexperiences. Today, June 1, 2023, I brought my niece for her first ever eye doctors appointment. She normally has lots of anxiety when it comes to doctors, but she LOVED this place too. And they were really good with her as well. The techs she dealt with Jessica/Ian were VERY friendly to both me and her, but I was very impressed with the way they treated my 7 year old niece. Nothing but great things to say about this office at Hamilton Place Mall.

From the owner: Our eye doctors in Chattanooga, TN provide the best eye care possible to patients of all ages, from…read morepediatrics to geriatrics. In addition to offering the full range of expert eye care services, our team is dedicated to helping you achieve healthy eyes and sharp vision for your entire family.

I Can See!!! After…read moredecades of wearing glasses and my old man eyes finally getting to the point of being absolutely done with buying glasses every year I decided to do something about it. I haven't known many people who have had eye surgery and I was slightly hesitant since they are my eyes after all. After reading the countless google reviews for Dr. Woolfson praising his work and the experience overall I decided it was time. I met first with Dr. Burns and some assistants and everyone was friendly and professional. I was super excited to get scheduled for a week or two later! Day of surgery I showed up with my eye drops and only a tiny bit of anxiety because again it's my eyes after all. The procedure really is only a couple minutes long. You don't really feel much other than a slight pressure and you see a bunch of lights. Once it's done it's hard to imagine why I waited so long to get it done! Tips: go home to a dark relaxing place so try all your eye drops right after surgery. An hour or so later your eyes want to rest and a nap is good. Eye drops are more important than you can imagine! After surgery you can already read! I haven't been able to read without glasses in decades! A week later you cannot believe you can read with no glasses, but distance is weird. A month later distance is now getting better and better. My eyes are so much better it's amazing. I mean literally amazing and such a change for my life! I definitely recommend seeing Dr. Woolfson and his associates!

Got LASIK completed her about 3 months ago and so am so happy!! The team here was so great in…read moregetting everything set up. I will say the procedure day was longer than I anticipated, but they even found me snacks to eat while I was still waiting. Dr. Woolfson was friendly and I was very impressed with the handwritten note I received after my procedure. Also I was planning on getting PRK before the day of the procedure and had already picked up my eye drop prescriptions for that procedure. Since that changed they saved me another trip to the pharmacy and gave me the other drops I needed. Definitely would recommend if you're tired of wearing glasses or contacts and want a great place to do it!!

Very knowledgeable staff! Even though I could not get my prescription sunglasses through Oakley the…read moreexplanation was informative.

Love the selection! Fast and friendly! Love the new sunglasses! Highly recommend! The VA discounts…read moreare great!

Everton there is very nice. The Dr's are very cool and easy to talk to. My entire family go to them…read morefor all of our appointments. The prices and selection of glasses and contacts are pretty good. Highly recommend giving them a call to make sure your eyes are on point.

Dr. Lett is the best! So nice and knowledgeable. The office…read morestaff are very accommodating and professional.