YOU ARE ONLY AS GOOD AS THE PEOPLE YOU HIRE! In April 2023, I experienced a sudden large floater, 3…read moreweeks after cataract surgery. I called immediately, the female phone person said, "a Tech will get back to you." That did not happen for a WEEK - SEVEN DAYS despite my MANY phone calls and email. Finally me "loosing it" on the phone a week later - demanding I speak with a doctor, got Dr DiStefano's attention and she referred me to a Retina Specialist for surgery. It was TOO late for my retina and macula. In the ensuing 18 months, I've had: laser retina repair (referral) - worsening cloudy vision - multiple eyedrops - eye injections - a Vitrectomy to repair the Macula Hole that developed - and Scleral Buckle surgery when my retina detached a month after the Vitrectomy Have YOU ever experienced lying face down, 20 hours per day, for 7 days straight - twice in two months? This is what is required with both surgeries! I have LOST functionality of my left eye - FOREVER. This means CLOSING my eye to read, write, watch TV, etc. for the rest of my life. I request ALL Tech's and Female phone personnel who worked for DiStefano and Ridner during April 2023 be Terminated and never allowed to work in an field that involves the human body. I've LOST a functional eye. Do YOU really want to chance it???

I had LASIK eye surgery done at her spa in Chattanooga in 2008. It took only 12 seconds per eye,…read moreand afterwards I could see immediately. Sight is a great gift when you've worn glasses most of your life. It's the best gift I could receive, it's now 2025 and I still don't need glasses. Great experience, priceless.

I am a first time patient, I was impressed with the front office staff, the assistants and the…read moredoctor. Everyone was polite and helpful. I enjoyed my experience with the staff, doctor and ladies in the eyeglass center. Thanks Jackie S.

They wanted to reschedule my partner's appointment today as he was in the waiting room due to an…read moreunpaid bill... that just arrived in the mail. Also, prior to today... sent him to another doctor for another service and they don't even take his insurance.

Had cataract surgery with Lee. I had procedure on both eyes. At the 4-6 week exam, I was having…read moredifficulty with right eye. He was evasive and unconcerned. No feed back for me and he actually appeared angry that I had a concern. He walked from the room without out a Thank you, or good bye'. He 'usually' would lead us to check out area. He Left us in the exam room and went to front desk. We came on but he was gone had vanished. And left the info sheet with the clerk. It took my husband and I just a second to gather my purse and walk to from by and he had left us. The receptionist area had two cubicles. The first one was unoccupied because she was assisting with front counter but returning to her area when she could. We were waiting on her. We did see the second cube until my husband walked to see about help. Lee never said first or second etc. he literally walked out of our exam room without saying goodbye , thank you for your business Nothing. My husband walked around to second cubicle area and found an attendant. We then Checked out. Very poor customer service. He was very rude and obviously irritated. Never said thank you, etc. IMPROVEMENT: True Customer Care

Very professional. Very thorough. You cannot find a better place to have your eyes examined.read more

Thoughtful staff from appointment to picking out frames. I felt like they were there to make my…read moreexperience the best. Keep up your great service.

Best eye doctor and the service is amazing! They will make sure you get what you need, Ashley at…read morethe front is so kind and accommodating - you'll wish she was your best friend.

I believe Crowder Eye Center provides good eye care. However, the billing department is absolutely…read morea disaster. I am a veteran, had eye exam there with the VA Community Care in March 2023. I have been receiving a statement every month since then because the billing staff is not properly trained to bill Community Care or just does not care. I have been to there office two separate times trying to get this rectified. My last visit I was rudely told until this invoice is paid I will receive a statement. I have called community Care on two different occasions for information on how to properly bill for this invoice and both times I called Crowder Eye Center and relayed this information. Community Care also called their office and did not receive a call back. It is clear to me Crowder Eye Center has no respect for veterans and I am still being harassed every month with these statements. I do not recommend veterans seeking an eye exam to go there!

The Best Eye care center in Chattanooga! Dr Crowder is amazing. The staff is very friendly and…read moreknowledgeable and always helpful.

I've been using this eye doctor for a while now, and so far, I've had nothing but positive…read moreexperiences. Today, June 1, 2023, I brought my niece for her first ever eye doctors appointment. She normally has lots of anxiety when it comes to doctors, but she LOVED this place too. And they were really good with her as well. The techs she dealt with Jessica/Ian were VERY friendly to both me and her, but I was very impressed with the way they treated my 7 year old niece. Nothing but great things to say about this office at Hamilton Place Mall.

From the owner: Our eye doctors in Chattanooga, TN provide the best eye care possible to patients of all ages, from…read morepediatrics to geriatrics. In addition to offering the full range of expert eye care services, our team is dedicated to helping you achieve healthy eyes and sharp vision for your entire family.

Not the most glamorous store but friendly service and knowledgeable employees. They helped me…read morenavigate my insurance. They don't have a huge selection of eye glasses, but they helped me get a copy of my prescription so I could purchase frames from another company. Recommended my coworker try Epic Optical and she was just as happy with their service.

One of the very best eye exams I've ever gotten with honesty that I didn't need glasses. That is a…read morefirst! I've never gone to the eye doctor and not been told I needed glasses....in the last 12 years. Part of the reason I changed. Epic has some great technology as well. I have always gone to an ophthalmologist, which there are none here, but this is still hands down the best experience

Dr. Lett is the best! So nice and knowledgeable. The office…read morestaff are very accommodating and professional.

Dr Thompson is excellent! He is thorough and makes you feel very comfortable at his visits. He will…read morespend the time to figure out what best works for you. The office staff are friendly as well. I've had a bill charged to me incorrectly once but they were great at getting it corrected quickly. They all were willing and able to answer any questions I had. Definitely recommend this office.