We have been coming to this practice for two years. Excellent service and attention to detail!read more

Dr. Mullins tweaked my contact lens prescription and I can now enjoy clear vision and can read…read moreeasily. He discussed eye health and care with terms that I could understand. I am thankful!

Not the most glamorous store but friendly service and knowledgeable employees. They helped me…read morenavigate my insurance. They don't have a huge selection of eye glasses, but they helped me get a copy of my prescription so I could purchase frames from another company. Recommended my coworker try Epic Optical and she was just as happy with their service.

One of the very best eye exams I've ever gotten with honesty that I didn't need glasses. That is a…read morefirst! I've never gone to the eye doctor and not been told I needed glasses....in the last 12 years. Part of the reason I changed. Epic has some great technology as well. I have always gone to an ophthalmologist, which there are none here, but this is still hands down the best experience

They say you have a one year warranty, but when your glasses break they do not honor it and make…read moreyou pay. I will not go to them again and recommend you do not either. I would give 0 stars.

The staff is extremely friendly and very helpful. The representative went above and beyond to help…read moreme find the perfect frames for me.

Very knowledgeable staff! Even though I could not get my prescription sunglasses through Oakley the…read moreexplanation was informative.

Love the selection! Fast and friendly! Love the new sunglasses! Highly recommend! The VA discounts…read moreare great!

Had an appointment at 11:15, arrived a few minutes early, did the pre-test (puffs in the eyes) then…read morewent to wait in waiting area. People came and went, people were getting called back. We waited for an hour, nobody came by, nobody said we are backed up. I asked if there was a problem, manager said it's unusual to wait over 30 minutes. No doctor on site, manager didn't move from her seat the entire time we were there. They said, that's the way they do things there and we're sorry! Pathetic excuse for a business!! Do not waste your time or money!!!!!

Large Selection, Good Location, Not Inexpensive…read more This place strike you as huge inside when you walk in. Not that most of the space is being used, it's just super roomy. They have a pretty wide range of glasses to choose from. So many look exactly the same to me, but I guess glasses are glasses and I haven't ever seen that many in one place before. I got a couple new pairs and after insurance had about $500 out of pocket after lens upgrades which seem like you have ton buy then or you'll get cheap plastic lenses that will be scratched and useless otherwise. Getting helped wasn't simple since it seems everyone was working with someone so I picked my glasses and then a friendly girl helped me check out after. They had some good deals advertised for inexpensive glasses 2 for $99 or something like that but I opted for fancier stuff so I paid for it. All in all not a bad place.

They're fast, efficient and very professional. My glasses are awesome and I got them a week early!read more

I had a great experience. Had eye exam and Selection options were great for RayBan. The…read moresalesperson was very helpful

I've been using this eye doctor for a while now, and so far, I've had nothing but positive…read moreexperiences. Today, June 1, 2023, I brought my niece for her first ever eye doctors appointment. She normally has lots of anxiety when it comes to doctors, but she LOVED this place too. And they were really good with her as well. The techs she dealt with Jessica/Ian were VERY friendly to both me and her, but I was very impressed with the way they treated my 7 year old niece. Nothing but great things to say about this office at Hamilton Place Mall.

From the owner: Our eye doctors in Chattanooga, TN provide the best eye care possible to patients of all ages, from…read morepediatrics to geriatrics. In addition to offering the full range of expert eye care services, our team is dedicated to helping you achieve healthy eyes and sharp vision for your entire family.

The doctor pulled my eyelashes that grow in toward my eyes. He actually got them all unlike the…read moreprevious doctor.

Customer service sub par and rushed. Non responsive to emails. Better customer service to be…read morefound elsewhere.

Terrible experience…read more Dr. Rosenthal is quick, easy, and efficient. The staff however isn't very good. The young lady who helped place my order was informative and sweet. The other (older) staff is another story. I had to call 3 times to get my prescription (they forgot the first time and spelled my email wrong in the system the second time which tells me that no one even cared to notice the bounce back email the first or second time, if it was even sent the first time) and whoever checks in the glasses never confirmed I had anti glare on my lenses. I assume I'm getting what I paid for because you're the professionals. So I guess I paid for something I didn't get which to me, is fraud. I didn't know until I brought them to another office and they mentioned it. (I changed offices bc of the staff). The owner seems to be the only helpful one but the other ladies in the office seem scattered, unorganized, and are rude. Like if I'm bothering them with my business. I Finally got my copy of my prescriptions and have already found another office to order from with better service and accurate opticians. There's a lot of them in Chatt. Don't bother going here. They seem too busy for your business.

Worst experience ever!!…read more The doctors are nice and they are doing ok. The problem is those staff, especially a black lady, who is super rude and unprofessional, I feel I was discriminated or mistreated because of my race. They are not good at keeping tab either, forgot to order my contact lenses and then misplaced them. When I told them that I want to figure out my right prescriptions and that black lady yelled at me. I was so freaking mad. I will never go back there again! And if you are not white or black, don't go! They will be rude to you!!