Terrible experience. Dr. Rosenthal is quick, easy, and efficient. The staff however isn't very good. The young lady who helped place my order was informative and sweet. The other (older) staff is another story. I had to call 3 times to get my prescription (they forgot the first time and spelled my email wrong in the system the second time which tells me that no one even cared to notice the bounce back email the first or second time, if it was even sent the first time) and whoever checks in the glasses never confirmed I had anti glare on my lenses. I assume I'm getting what I paid for because you're the professionals. So I guess I paid for something I didn't get which to me, is fraud. I didn't know until I brought them to another office and they mentioned it. (I changed offices bc of the staff). The owner seems to be the only helpful one but the other ladies in the office seem scattered, unorganized, and are rude. Like if I'm bothering them with my business. I Finally got my copy of my prescriptions and have already found another office to order from with better service and accurate opticians. There's a lot of them in Chatt. Don't bother going here. They seem too busy for your business. read more

Worst experience ever!! The doctors are nice and they are doing ok. The problem is those staff, especially a black lady, who is super rude and unprofessional, I feel I was discriminated or mistreated because of my race. They are not good at keeping tab either, forgot to order my contact lenses and then misplaced them. When I told them that I want to figure out my right prescriptions and that black lady yelled at me. I was so freaking mad. I will never go back there again! And if you are not white or black, don't go! They will be rude to you!! read more

I can see by these reviews that I a not the only one disappointed by their customer service. The doctor is nice and was just fine. I went today to try to order my contacts and glasses. A lady told me to sit down that the lady sitting in front of me would help. The lady in front of me sat with me looking at her and waiting and scrolled on her phone for what seemed like an eternity. My friend who was with me literally texted me that she was about to get upset for me. Once she decided she would look up from her phone she said gosh I've got to eat I'm going to get sick. I said, I can come back. She said no. I asked if I could please just get a print out of my prescription. I got those and left. I will not be back. Very disrespectful. What has happened to customer service? read more

First let me say I really like Dr Rosenthal and will continue to use him for vision exams, but I will NEVER purchase another pair of glasses from Pearle Vision. The pair I purchased with my insurance ran me about $300 out of pocket. When I went to pick them up, I could not read with them on unless I put my chin down to my chest. The woman kept telling me that my eyes just needed to adjust to the lenses. I could not see out of them. She wanted me to keep them for a few days to have my eyes adjust. I said no and asked for them to be fixed. I took my prescription to Costco and purchased 2 pairs - one with transition lenses and one prescription sunglasses and only paid $400 for both. When I picked them up - no problems what so ever - I could see just fine which just goes to show the woman who was assisting me did not know what she was talking about. I found only 1 young lady working in the store that was helpful and kind - the rest could use some classes on customer service. read more

Rude staff. No one answers the phone in the store. One of the women who runs insurance and checks you out was so rude and degrading to a woman asking for help on finding a frame that would fit her face. I went to the store after calling all day to check on my glasses and they were closed. Hours said the were open until 7. I arrived at 6:20 and no one was there and doors were locked. I just want my money back. Would not recommend.. read more

Have been a customer for 25 years. Love Dr. Rosenthal & his wife. Won't go anywhere else.

Dr. R was great but the lady at the front desk is so rude! She should not be out front representing the business! I'm not the only customer that she didn't acknowledge--there were several people sitting and waiting and a couple that came in...she didn't even look up from her computer. Terrible customer service Since my first 3 experiences there, the lady I referenced above was not there. A sweet blonde older lady was there and she was so pleasant and addressed me when I approached the desk! Huge improvement PV! read more

We loved Dr Rosenthal, we have been going to a doctor in Ooltewah for about 5 years now BUT we are glad we changed to Dr Rosenthal! He was very kind and patient with the family! I can't say enough great things about him! His staff is good too. 2 of my teenagers tried to get contacts and they were very patient and let them try for a long time. They didn't pressure them. The office works well with our insurance and we will be going back soon. read more

First let me say this, I've been coming here the last 2 years. The first year it was a great experience... Fast forward 2 years later: 1. Visit one: I go in to see if I could be seen that day for an eye exam and to also get pricing on a new pair of glasses, exam cost, etc. The young guy told me I could be seen that next week. As far as pricing, he was very dry with giving me details. I had to ask probing questions in order to get detailed answers. I specifically told him, I should be in their system but it was like he ignored what I said and continued being dry. So I left. 2. Second visit: I go inside and guess who is helping me? The young guy. I missed my appointment and asked if I could reschedule he said sure. He made a new appointment and then I asked for pricing again and told him I have insurance and that I should be in their system. He redeemed himself. He actually gave me detailed pricing and wrote them down for me to have and he seemed friendlier that day. 3. Third Visit (Next day): I went inside and a young girl helped me. She was friendly and took my info as I waited for the Doctor. I got called back and the doctor is always nice but he seems like he is so rushy and act as if asking questions is annoying him. They told me my glasses would be in 5-10 business days and I went on about my day! 4. Fourth & Last visit: I went to pick up my glasses, the young girl asked me to try them on to make sure they fit well. Obviously, they were loose. Very loose, so her and the office manager (older lady) went into the lab and tighten them up. The young girl brought them back and I tried them on again and told the girl they're still loose. So the office manager chimes in and says, do they slide off your face if you bend down. I done it once and told her a little. Done it again and told her they're STILL a little loose. She then says well, you can always come back and we can tighten them. Wow! If I said they're still loose, the professional and right thing to do would be to apologize and take them back and tighten them again. I mean, I did pay my hard earned money for them. It's the least they could have done. Instead, they allowed me to walk out of their store with glasses that I said we're still a tad bit loose. Whether they are a tad bit loose or a lot loose, if a customer is not exactly satisfied, try your best to satisfy them, especially when you have the tools to fix it. I said all this to say, next year I will be finding and going to a private practitioner. Pearle Vision won't get another dime or dollar from me. The office manager is so unfriendly. She never greets you when you come in. She sits at that counter and stares. At least say hi. But no worries, I won't be back next year! What a way to lose a loyal customer! So long, Pearle Vision! Fyi: I only gave a 3-star because of the friendly doctor and combining my overall experience over the last 2 years. Had this been a very first visit, it would have been a 2-star! read more

First off I really like the eye doctor here. He is very nice and no problems with him or it would be 5 star. The office staff here is horrible. I went in and had an eye exam and received a new prescription so I decided to go on and order my glasses from here. BIG MISTAKE. So I spend 868.00 on 2 pair of glasses with the supposedly no insurance discount (right). Then it takes a while to get them. I'm still ok with the service at this point but not really. Then after 45 days with a brand new pair of Oakly glass's the nose pieces fall off. So not thinking this was going to be a big deal take them back to the store to get them repaired. Well guess what, they are back ordered for a couple of weeks. Well a month goes by and then almost another and all of a sudden I go to the store to complain because at this point I am completely pissed off. I talk to the same guy that's been in all the reviews and he tries to be a smarta** and told me that now they are coming from England and would be a 7-10 day order to get them. I was really mad because they were brand new. He informed me that Oakly was purchased by another company and that they could not give me another pair since it had been over 30 days since I purchased those. FOR REAL. I finally got the nose pads 2 weeks later and will never purchase anything with these people again. And by the way the nose pads still have not stayed on so I have a new pair of glasses that are worthless. I will go to the eye doctor there but that will be all the business they get from me. read more

I am a huge fan of this place! Every single time I go in there, I feel as if I am family. The staff is prompt & efficient, not to mention passionate and caring. The office manager, Kim, will stop what she is doing just to say hello to your child, or give you a hug. Mr. Wilson will stop working on glasses in the back, just to personally address a customer's concern or question! That's service, when the owner himself cares enough to listen! This is the best place in several counties to do business in regards to your eyes!! read more

Terrible customer service. Very rude and makes you feel like you are inconveniencing them. The doctor himself is nice, other than that it's not a great experience. read more

Be prepared to wait, they are always running behind. I was there on 12/8/16, saw the doctor, finally, then ordered a pair of RX sunglasses and bought another set of frames to use my HSA money - planning to have new lenses put in those this year. I never heard from them about the sunglasses, but called on Monday, January 16th to check and yes, they were in - more than a month had passed and no one had bothered to call me. I went today to pick them up and the extra frames were missing....gone. They don't know if they sold them to someone else or if they just misplaced them, but the frames I chose and paid for were not in the little box. The manager was out, the girl who originally helped me wasn't working and I couldn't just get a refund because I had used the HSA funds. I ended up just choosing another pair and leaving. I will not be back and I will spread the word. read more

Purchased a set of frameless glasses from Pearl Vision. Long story short- made several trips back to fix arm that kept coming off of frames. Each time the dr had me to come back in 2 hrs before he would work on them. The last draw was he said they no longer could be fixed that I would have to buy new ones. I really feel he was tired of fooling with me since I wasn't purchasing anything each time. I took the glasses to Walmart and they fixed the arm and didn't charge me for it. I did purchase glasses from Walmart and have ever since then. I have vision insurance for Pearl Vision but still Walmart is cheaper than them even with insurance. You cant go wrong with Walmart. read more

Absolute chaos. The Dr. Is very kind, outside of that...this entire experience was complete chaos. They "ordered" a pair of glasses for me...came in 2 weeks later to see if they were in...they couldn't find the order, so they reordered. They were in the middle of a demolition project the next time I came in...Sheetrock, steel and dust all over the place. Waited forever for them to find my contact lens prescription so that I could order contacts...loud and opinionated staff. Couldn't find anything. Outside of the Doctor, this was an absolutely terrible experience. read more

Worst experience with getting some eye glasses. The service was poor when picking out my glasses. With little to no assistance. Then my lenses JD to be orders so I had to wait for them to come in which they still haven't. When I called to check the status of glasses Hannah had an attitude and put me on hold for 15 minutes and forgot about me. So I called back for her to just tell me their not in. NEVER again will I purchase glasses from them! read more

I give 2 stars for the nice doctor. But this is my experience...Me and my wife came in because they now take VSP insurance. I had my eye exam and came out to pick out frames...no help in that area...mind you I have only been wearing glasses for two years so I could have used a little help. Anyway, I go to pay for the glasses and I'm charged $345 with insurance...so I got to thinking about that after I left and called the next day. I tried to understand whose prices I was paying as my frames had to be sent off and the actual glasses were made at the VSP. (or whoever VSP uses) ..I could not get a straight answer out of them, just the run around. So I called my insurance carrier and had them to call and speak with the staff at PEARLE VISION. The lady from the insurance said that they owed my $69 (which is nothing to sneeze at) also, she was very apologetic. I went in to pick up my glasses and no apology from the staff. Granted they were not rude and issued me a refund without a fuss but STILL why overcharge me in the first place and THEN not apologize at least for the inconvenience...WILL NOT BE BACK.... read more