Spent over an hour in the store with an appointment for them to fix my prescription that they got…read morewrong. Lady checking us out answered the phone In the middle of helping me then complained about the person on the phone.

The best experience I have had at an eye center!…read more The people were all fabulous, they had everything from my online submissions in order, very easy yet thorough exams, fabulous professionals, and a great selection of affordable eyewear. This place is one of the few to actually be thorough and prepared for their clients. They had all the information I had submitted in advance via their online forms. This is something most places fail at. The people, from start to finish, were absolutely wonderful. They are knowledgeable, professional, kind, and fun (yes, fun!) to visit with. They make sure all your questions are answered and you leave happy with every aspect of you visit. In addition to the wonderful people, there is also their wide variety of glasses to choose from. I was able to select three pairs of glasses--two of which were designer--with an array of lenses features (blue light, scratch guard, etc) for under $650 without vision insurance. This is great considering the last pair (just one pair) of designer glasses I had purchased elsewhere were over $550 and had issues. The location is clean, pleasant, and easily accessible. This is definitely a location I felt very comfortable visiting. I have walked into other locations and not gotten the most welcoming feeling but the Hixson location is a rather different story altogether. Definitely my new go-to place and location for all my glasses and contacts.

Love that they are so friendly and so welcoming they definitely deserve a five star rating…read more. Denise Rash

What is the point of having an appointment time if when you get here you still have to wait an hour…read moreeven if it's the very first or second appointment of the day?

Ordered 2 for 1 eyeglasses the first time with this company. After I ordered them they said they…read morewould call when they came in and should be no more than 2 weeks but probably sooner. After almost 3 weeks I called and was told yes one pair came in, but not the other. They would have to find out why. When i picked up the ones that came in, she told me the other pair had a problem with the frame, it broke. I followed up a week later (no call from them) and still not in. I was told again the frames broke. A week later I called and yes they were finally in. I drove back to store and when I tried them on, they had no prescription lenses. She appologized she did not know why.... i told her if they were not in by the next Friday I would ask for a refund. When I did not hear on the next Friday I called Saturda. They had arrived. I just picked them up today, no apologies or anything. Customer service was sorely lacking in my case.

A new location opened up close to my house, Fort Oglethorpe, GA. They were able to get me an…read moreappointment quickly with little waiting time. Arrived 15 minutes early for my appointment. No one greeted me. No one said anything. I stood there for 20 minutes, waiting for someone to even acknowledge that I walked in the building. I was then asked to sit in the waiting room. Keep in mind this is a newer building. I cannot even elaborate on the poor housekeeping. It felt so nasty. Everything about this visit has been extremely unprofessional. I should have left after waiting almost two hours to even see the doctor!!

My experience with this company has been terrible. I was mad for a while, but now I just feel sorry…read morefor the incompetent people who work there. So, I took my frames in there over five weeks ago. Today, still no glasses. They have made the new lenses wrong twice. I have been told they are in the lab (several times). They are being shipped-again several times. The lenses are out of stock. The lenses are on backorder. The lenses are in the lab again. And, I was told that the glasses had been picked up. Every time I call or go in to see if they are ready, I get a different answer. I'm beginning to think they don't know where they are. I will never deal with this company again and would never recommend this company to anyone. I even called the company's customer service. They knew about as much as the people in the store. This has been a disaster Sam L.

Cheap Glasses--Yay. But That's About It. I've been to other…read moreAmerica's Best locations and had great experiences, but this was my first (and last) visit to this one. While the affordable glasses are definitely a plus, the rest of the experience left a lot to be desired. From the moment I walked in, the staff appeared unprofessional--dressed in leggings, graphic tees, and sandals. The exam process didn't feel much better. Instead of an on-site ophthalmologist, the exam was done via Zoom with minimal guidance from what seemed like untrained technicians. What really bothered me was the lack of hygiene and professionalism. The exam room door was left open, and machines were not wiped down between patients. I had to ask the technician for something to clean the equipment myself. To top it off, I overheard one of the techs complaining to a coworker about the doctor "taking 20 minutes with a patient" like that was an inconvenience. That attitude says a lot. From now on, I'll gladly drive to a different location that values professionalism, proper hygiene, and respectful care.

Get the doctor in house! The doctor was on a screen, not in the office. I walked out 3 hours…read moreafter my appointment not trusting the script and made an appointment with another doctor.

The doctor pulled my eyelashes that grow in toward my eyes. He actually got them all unlike the…read moreprevious doctor.

Customer service sub par and rushed. Non responsive to emails. Better customer service to be…read morefound elsewhere.

We have been coming to this practice for two years. Excellent service and attention to detail!read more

Dr. Mullins tweaked my contact lens prescription and I can now enjoy clear vision and can read…read moreeasily. He discussed eye health and care with terms that I could understand. I am thankful!

Me and my wife took our girls to Dr Dell today and He was very good and patient with my girls I…read morewould recommend them to anyone who needs to get their eyes checked out they went up and beyond what most other places would have done very nice and friendly

Dr. Dell has been my optometrist for 5 years now. I always get great treatment and fair prices and…read moretheir service is always wonderful.