Don't. Just, don't. Dr. Stone is average at best. He had to repeat laser surgery for my detached…read moreretina three times. I first thought this was just my bad luck, but after talking with some other patients while waiting for my eyes to dilate I found it was the same for 3 of the 4 patients in the room. The staff is the most unprofessional I've seen in any doctor's office. They seem to believe they are there to socialize rather than care for the patients. They are loud and act more like teens in a high school hallway than adults in a physician's practice. They also don't understand insurance or how to check the amount I was responsible for paying. They still owe me $15 for an upfront payment they overcharged but I will report this to my insurance and let them deal with it. I have moved on to TN Retina. The drive is a pain but the treatment and office staff are worth every minute.

Excellent physician but the front office staff could use some training on insurance. I listened to…read morethe receptionist tell someone he could get TennCare because they "have lots of patients who have it." Seemed to have no knowledge of how TennCare/Medicaid works for adults in Tennessee and apparently believes the only qualifier is low income. Very misleading. I hope the billing department is more informed.

YOU ARE ONLY AS GOOD AS THE PEOPLE YOU HIRE! In April 2023, I experienced a sudden large floater, 3…read moreweeks after cataract surgery. I called immediately, the female phone person said, "a Tech will get back to you." That did not happen for a WEEK - SEVEN DAYS despite my MANY phone calls and email. Finally me "loosing it" on the phone a week later - demanding I speak with a doctor, got Dr DiStefano's attention and she referred me to a Retina Specialist for surgery. It was TOO late for my retina and macula. In the ensuing 18 months, I've had: laser retina repair (referral) - worsening cloudy vision - multiple eyedrops - eye injections - a Vitrectomy to repair the Macula Hole that developed - and Scleral Buckle surgery when my retina detached a month after the Vitrectomy Have YOU ever experienced lying face down, 20 hours per day, for 7 days straight - twice in two months? This is what is required with both surgeries! I have LOST functionality of my left eye - FOREVER. This means CLOSING my eye to read, write, watch TV, etc. for the rest of my life. I request ALL Tech's and Female phone personnel who worked for DiStefano and Ridner during April 2023 be Terminated and never allowed to work in an field that involves the human body. I've LOST a functional eye. Do YOU really want to chance it???

I had LASIK eye surgery done at her spa in Chattanooga in 2008. It took only 12 seconds per eye,…read moreand afterwards I could see immediately. Sight is a great gift when you've worn glasses most of your life. It's the best gift I could receive, it's now 2025 and I still don't need glasses. Great experience, priceless.

Wait time is ridiculous. My parents are in their 80's. Each visit has been a minimum of 3 hours. We…read morelive 60 miles from the office. Too many patients on any given day. It's a cash mill with little regard to the overall needs of patients. Probably will recommend anywhere else for my parents to go. Waiting area looks like checkout lane at Walmart

Doctors and staff are awesome. Scheduling is not so good. Could take over an hour to your doctorread more

I went here for eye exam and to check for cataracts ,biggest mistake ever ! It is a mill devoid of…read moreany of their clients concerns .I left with my eyes feeling worse than ever . I will not go back .

Went in for an eye exam for a new prescription, 3 hr wait and when they finished, I had no…read moreprescription. Was even told to bring in my old one so they could see it. Then I got a $200 bill that I contested, twice. Both times Galen said they would look into it. Now I have a debt collector calling. Really nice office staff though.

AMAZING!!! Dr. Gerwin diagnosed me with a rare eye disease in a single visit that (as I have…read morelearned) takes some doctors two and three years to diagnose! He was thorough in the testing to confirm the diagnosis and conservative in his treatment (which I appreciate). I've already recommended him to my mother and others!!!

Had cataract surgery with Lee. I had procedure on both eyes. At the 4-6 week exam, I was having…read moredifficulty with right eye. He was evasive and unconcerned. No feed back for me and he actually appeared angry that I had a concern. He walked from the room without out a Thank you, or good bye'. He 'usually' would lead us to check out area. He Left us in the exam room and went to front desk. We came on but he was gone had vanished. And left the info sheet with the clerk. It took my husband and I just a second to gather my purse and walk to from by and he had left us. The receptionist area had two cubicles. The first one was unoccupied because she was assisting with front counter but returning to her area when she could. We were waiting on her. We did see the second cube until my husband walked to see about help. Lee never said first or second etc. he literally walked out of our exam room without saying goodbye , thank you for your business Nothing. My husband walked around to second cubicle area and found an attendant. We then Checked out. Very poor customer service. He was very rude and obviously irritated. Never said thank you, etc. IMPROVEMENT: True Customer Care

Very professional. Very thorough. You cannot find a better place to have your eyes examined.read more

Having been referred in years past to Southeast Eye Specialists (SEES) and having received…read moreexcellent care for retinal evaluations, and cataract surgeries with lens implants, I a familiar with the superior optometrists and specialist opthalmologists at SEES. The staff are caring and thorough in guiding you through the building, explaining their billing policies and procedures along with your treatment options. The doctors are caring, and thorough in explaining their diagnoses and their recommended treatment options. Years after my cataract implants, I developed "secondary cataracts" which is not an unusual nor unexpected occurrence, as I had been counseled at SEES at the time of my cataract surgery that this might well happen. I now live 600 miles from Chattanooga, but having complete confidence in Dr. Bierly and SEES, I decided to return to have him perform the 2 minute laser procedure. Being the expert that he is, Dr. Bierly does not perform this, or most other surgeries or treatments, on both eyes on the same day. As expected, this treatment (YAG capsulotomy) went quite well, and I plan to return to SEES to have the same procedure done on my other eye.

My wife was for laser surgery at Eastsouth Eyes Specialist , Chattanooga TN. The waiting time was…read moretoo long to eye physician for patients and waiting room for the patients was not for patients due to so many empty boxes there too. Need to pay attention for patient time and reevaluate the services for the patients. Whose 's responsibility to solve those things.