The dr was great. The person who checked me in and made me get authorization for the visit was the…read morerudest person I ever have had the privilege to meet. She padded my order with options (all the options) I did not need or want without my knowledge or consent. I figured out the transition thing by accident. I asked "transition glasses? Like they are sunglasses outside and change back to regular glasses inside?" I only realized it because the dude helping a young couple described transition lenses and I asked for a certain type of lens right before that and the woman who was making my order told me I couldn't have transition glasses with that request. I don't know why, but I was thinking she meant the bifocals. That "catch" brought down my cost from around $1,000 dollars to about $450. When I got home and saw my receipt, I realized there were so many more things added to my order that I couldn't and wouldn't have allowed. I will NEVER GO BACK! Not even for adjustments. The same person who was rude in the first visit was the same individual who "helped" me when I picked up my order. I asked her to tighten up one pair of glasses and she looked at me like I was REALLY putting her out. She did warm and bend them and didn't care if they fit or not. I just left. 100% would NOT recommend! It's too bad too for them. Both my mother in law and father in law are due for new glasses and the insurance has changed. So, they could have been customers. I will be searching for a better option for them. They are 91 & 86 years old. My mother in law took out her tablet and checked the on-line reviews AFTER I went there. And she said that the reviews were horrendous. My husband went there first. It's why I went there. He is neurodivergent; so, he isn't always aware of how he is being treated by others. And he doesn't care. I have raised neurodivergent children and my husband and I have been married for almost 31 years. I wanted to give the staff grace. I did. She's not neurodivergent, she's just rude and/or hates her job. While I was looking for my frames, the male front desk worker read a review out loud. Everyone without hearing issues could clearly hear the review. It was so bad that I should have run out of the store and gotten my glasses elsewhere. Please don't go there. And read the reviews of other providers. They seem to be accurate in this case.

Made an appointment online a few hours beforehand, arrived early, was seen early, was out within an…read morehour. Staff were respectful and kind overall, and friendly to me as an LGBTQ patron. I had one eye that was very reactive (blinking) during the tests and contact fitting, and staff allowed me plenty of time to adjust and retry. Selection of frames was good. Haven't gotten my new glasses yet, but felt as if the reviews on here were negative compared to the treatment I received. Fair warning, getting into the parking lot is a pain, but that's more the fault of the state route.

Spent over an hour in the store with an appointment for them to fix my prescription that they got…read morewrong. Lady checking us out answered the phone In the middle of helping me then complained about the person on the phone.

The best experience I have had at an eye center!…read more The people were all fabulous, they had everything from my online submissions in order, very easy yet thorough exams, fabulous professionals, and a great selection of affordable eyewear. This place is one of the few to actually be thorough and prepared for their clients. They had all the information I had submitted in advance via their online forms. This is something most places fail at. The people, from start to finish, were absolutely wonderful. They are knowledgeable, professional, kind, and fun (yes, fun!) to visit with. They make sure all your questions are answered and you leave happy with every aspect of you visit. In addition to the wonderful people, there is also their wide variety of glasses to choose from. I was able to select three pairs of glasses--two of which were designer--with an array of lenses features (blue light, scratch guard, etc) for under $650 without vision insurance. This is great considering the last pair (just one pair) of designer glasses I had purchased elsewhere were over $550 and had issues. The location is clean, pleasant, and easily accessible. This is definitely a location I felt very comfortable visiting. I have walked into other locations and not gotten the most welcoming feeling but the Hixson location is a rather different story altogether. Definitely my new go-to place and location for all my glasses and contacts.

Be careful when you set up an appointment. There's a very good chance you will not see a doctor in…read moreperson. You may be treated by a technician and see a doctor only virtually.

My glasses were ordered on Thursday, we were told they could be ready in one hour. After payment…read morewas made we were informed it would be the following day instead. Because the optician was putting away stock boxes, he wouldn't be making glasses. We live almost 3 hours away & were told that we would receive a text Friday when they are done. No text came. Called twice Saturday prior to travel to ensure my glasses were ready. Arrived & were told that they had broken a pair! No call or text with that information. We won't be back & took a refund. Absolutely ridiculous! Horrible customer care!

Chattanooga Vision is great! The young lady optician helped me with suggestions that were what I…read moreneeded. She is knowledgeable and professional. My glasses came back and some of the best I've ever owned. Polite. Prompt. Professional. Great group of people. MLM

The Doctor was awesome but the receptionist told me she was taking my co pay. When I received the…read morebill, it was not on there. I called and she told me that although she said it was the co pay it was for a service that they charge the patient but do not mention it to insurance because they do not pay for that service. I called and she admitted but offered no apology and said they did not have to tell their clients about the extra charge. I told her she should have told me it was not a co pay but a charge for a service. I was also billed for the service but the co pay is all I would have to pay. I feel very wronged. I had my insurance call and she told her the same thing: they do not have to tell the client about the extra charge and she said she never called it a co pay. Beware of extra charges and not being told!

This optometrist doesn't work there anymore. It is now called sight eyecare…read more Myself, my husband and my grandson all ordered glasses from this business. It took 6 weeks for mine to come in and then they were the wrong prescription so I told them I just wanted my money back so they reimbursed my money. My husbands glasses have small tunnels where he can actually see in the center of his lenses and all the surrounding lenses he can't see through. My grandson just got new glasses from another optometrist and after checking and rechecking the glasses he got from sight eyecare, the optometrist said the prescription wasn't even his prescription and he can't even imagine how my grandson could see through them. He couldn't and hardly wore them and when he tried to wear them they gave him a really bad headache.

I've been to a few different eye doctors and Dr. Goldston is the most thorough. He takes his time…read moreto make sure he's prescribing the best fitting contacts and exactly the right prescription. Recommend him to anyone needing an eye exam or any eye issue checked out.

Nobody could find out what was wrong with my vision. He figured it out fast. I can see so well now…read more Recommend to anyone!

Went in for sunglasses and had a few questions. Christopher was extremely kind and helpful. Thanks,…read moreChris!

We have gone to Lens Crafter's for over many years but this practice is going down hill very fast…read more When you schedule an appt it takes more than an hour before they even see you. While you wait you get to hear the front office employees talk Abt all the stupidity they have been doing and how much they get paid for sitting there being rude to clientele. They messed up my son's prescription then took and hour and a half to re-examan. I do not enjoy being jerked around.

very good staff. great service. Would recommend this service…read morefor anyone needing visionary work.

I would definitely NOT recommend this place. I bought my glasses there and have had nothing but…read moretrouble with them. When I picked them up I told them the bi focals were to high and they let on like it was just me. Haven't been able to see out of them very well since I got them. The frames are a piece of crap. Already falling apart. I haven't even had them a year. I have told them and they blow you off. What ever you do DON'T BUY YOUR GLASSES FROM THESE CROOKS!!! THEY WILL RIP YOU OFF BIG TIME!!!

We love Dr. Hale, he has a great beside manner and its a very knowledgeable Dr. We plan to use home…read moreas long as we are on the mountain.

I was so pleased with the friendliness and professionalism of this business! It was my first visit,…read moreand the staff were great at assisting me with paperwork and helping me pick glasses. I was given a quote based on what my insurance would cover, so I knew exactly how much extra I'd have to pay out of pocket. It was a quick & easy process throughout! Dr. Hale was awesome and seemed genuinely interested in making sure I got the best possible prescription. The office was clean, bright, and easy to find. Eyes on the Mountain is a smaller eye are center so they can't have millions of sample glasses on-hand, but they did provide a good selection of adult frames, sunglasses, and kids eyewear. This is definitely a fantastic choice if you're looking for a new optometrist!