Noticed that all the bad reviews are mainly about the receptionist or medical assistant. I care more about how the actual medical provider was. Definitely recommend you make an appointment with Steven King PA-C, he was professional, straightforward and nice! They also have a new check in process that you must do from your phone once you arrive. Bring your insurance card! read more

First time ever coming to my dr now. I had to schedule a last minute sports physical for my 17yo. I scheduled online for 11:25 and didn't get into a room until 11:57. From the very first greeting the Medical assistant was very rude and seemed drawn back because I followed with my daughter. She immediately told us that our sports physical form wasn't filled out properly without actually looking at them. Told us that we HAD to fill out the student with disabilities form even after we told her that she doesn't have a disability. Then when she proceeded to put us into our room, she didn't even say anything just sent us in the room and closed the door. Once the doctor arrived. The only thing my daughter did was touch her head knees and toes. One of the worst sports physical I've witnessed with my children. This location is awful last time for me ! Very unprofessional. read more

I had gone into the clinic a couple days ago due to ear pain. They attempted to perform an ear wax removal, but were unable to remove anything. I was told to return after using softening drops for a couple days and they will redo it. I was also told the service would be free since they were unable to perform it and it was paid for. After a couple days, I called the My Dr Now phone number just to confirm that it would still be free and I received a voicemail confirming that it was and it is notated in my file. I book an appointment for the next day and come in only to be told I would have to pay again. I explained the situation to the receptionist who said "they must not be trained well". I even showed her the voicemail I received. I asked to speak to a manager, and the receptionist told me there was no manager on site. I said that she can have the manager call me then and I can sit down and wait. All of a sudden, there's a manager on site! So the receptionist just straight up lied. While waiting for the manager, I called customer service again who once again confirmed that the service was free and it is notated in my file to provide the service. The manager then came out and was extremely rude right off the bat. She said they "absolutely cannot" do the service for free. When I told her I just spoke to them and they confirmed that it is in my file, the manager said she spoke to them too and they said it was not free. I told her I highly doubt that as I have talked to multiple people at this point, to which the manager then switches it up and said it would have been free if I had gone prior to 24 hours after my last appointment, which does not make any sense because I was told to wait multiple days before returning for the follow up. After getting nowhere with this manager, I left and called customer service once again. At this point, they transferred me to a billing specialist who once again confirmed that all this was notated in my file and that the clinic was supposed to do the follow up for free. The billing specialist urged me to go back and try again and told me that it was not up to that manager in the first place, which I will try again, but I will be going to a different location for sure. Anyways, super weird experience! I don't have health insurance and I lost my job recently, so paying for a second visit just isn't possible for me, which is why they reassured me that I wouldn't have to. They seem to be on some sort of power trip at this location. read more

Super easy to get a appointment but trying to get your results is so frustrating it made me find a new dr . I will not recommend my Dr now !!! read more

I was in the office last night. Traci medical assistant called me in took my blood with out wipe it it first with an alcohol wipe. Then she did a EKG did not give me a gown to conduct the EKG. I asked she said no need for one. Then she walked out of the room while I was putting on my blouse and bra. I don't know how to feel discriminated for my race, age or being female. I would not recommend being attend by Traci. Dr. King was AWESOME!!!! read more

Steven King has been my general practitioner for the last couple of years, a lot of respect for him and his staff. Veronica is a shy one but I got her picture with permission. I got my physical and made sure that my medications were on the right schedule. Even though the office, MyDrNow, is quite large around the valley, this location is the one I prefer because they are very easy to work with, clinically excellent and right in the neighborhood. read more

My Dr Now - Veronica with no harmonica - Pediatricians Near Me - Chandler, Arizona

See all

Steven King-PA-C is an amazingly acurate, empathetic medical practitioner. I also have a deep respect and appreciation for his U.S. Army Delta Force deployments and experience. Thank you for your service! read more

Amazingly talented medical practitioner and a Delta Force U.S. Army specialists prior to helping U.S. and myself at My Dr Now!

If I could give this experience a 0 I would! I didn't have a choice but to come here today as my normal primary was not available. I normally do telehealth but this specific visit required an in person appointment. The front office staff were very nice and professional! The medical assistant (young black man) was amazing! But that's where it all ended! I saw nurse practitioner CAROLYN VILLANUEVA and I can't stress enough do not see this rude bish!! Very dismissive! Extremely disrespectful, Condescending and rude!! Passive aggressive!! And seemed irritated by my questions! The appointment could not be over soon enough! I will NEVER return here! And I suggest that you find a better place where the care providers treat you with respect! I needed an appointment quickly and they were close to my house! I got the medication I needed and I'm thankful for that! I did complain to the office manager and she apologized and was very kind! The front receptionist told me that This wasn't the first time someone complained about her and apologized! I just wanted to warn others! Nobody deserves to be treated that way! Take your insurance or if you are cash paying! Much better options!!!!! STAY AWAY! read more

Office at 35th Ave and Bethany Home Rd., Phoenix. Walk into the waiting area and it is clean and reception is nice. Go into triage where you get vitals taken, weight, and go over meds, the assistant is nice. Get put into a room. Wait for 30-60 minutes AFTER appointment time even though you may be the only patient in the office. Whatever you do, DO NOT have Medical Assistant Paul Hilmo attend to you!!! Especially if you are female!!!! Talk about gaslighting!!! Thinks he knows more about a woman's body or women's health than the woman does!!! Thinks he knows about nutrition and weight loss when he is fat!!! I read the after visit notes. They say that nose, ears, throat, eyes, etc., are clear but he LIES. He NEVER does a physical check of anything. All he does is type away on his laptop and calls you difficult if you question his methods or advice or tell him what REAL doctors say about whatever conditions you may have. You tell him you have done research on your conditions and tell/show how him the results, and he will laugh and tell you it is wrong even if you research results come from the Mayo Clinic, Johns Hopkins, or Harvard Health. If you value your health and your sanity, stay away from Paul Hilmo!!!!!! He is NOT a REAL Dr., nor should he be considered a "healthcare provider." He cares NOTHING about your health!!! read more

I have been to a couple locations. Always received excellent care. The staff is great and the doctor's are Knowledgeable and efficient. I have been getting care here for 10+ years. No complaints. My lung cancer was caught early. read more

The only decent experience here are the receptionist's. They greet you and are very professional. Then you've entered the twilight zone. 2 hour wait with an appointment to see the nurse practitioner who was incredibly curt not letting me finish a sentence. She couldn't do a visual exam because the city had shut off their water. Great. I wait 2 hours, pay a $40 copay and don't receive a complete exam. Twilight zone 100% best of luck to you. read more

The doctors are overworked at times. Setting early appointments helps. The walk ins can take precedence over appointments causing delays. The staff are polite and friendly. read more

I was seen by Krystle Ray, I believe she was a Nurse Practitioner, and could not have been more alarmed. I thought I could smell alcohol on her breath, and she definitely seemed out of sorts (stumbling a bit and chaotic, or all over the place in the way she spoke). I don't know how she still has a position at this location (In Phoenix, off of Bell and Tatum), but something needs to change. read more

I have always had a positive experience at this office and with Dr King! In fact every location and practioner ive ever seen has resulted in nothing but good care! This is a very convienent easy affordable and genius idea for people with no insurance. Its the best Urgent Care and Primary Care experience all around . The video visits also are very helpful. I Highly recommend this practice !!!! read more

This place is good for a workman's comp or quick dr visit but it should not be used as a PCP. I have been trying to get a prescription refill on a very important medication for over 6 months. I had my pharmacy reach out...no response, I sent a request through the website....no response, I called and it goes to a contact center that apparently can't call the office. I finally made an appointment. They apologized said they sent the prescription in and 3 weeks later.... I still don't have my prescription. Dr Reddy is nice but he and this practice should not be your PCP read more

Horrible. Too corporate. Can't speak to doc when you need to, the receptionists have no idea what is going on and do not relay messages. Instead of the doc or their nurse handling referrals, the have a department that does it and they are completely incompetent. After multiple attempts, finally received the referral I needed but it was to a provider 50 miles away that didn't even take my insurance. read more

WORST care ever. i was in so much pain and waited an HOUR and THEY DID NOTHING AT ALL! never come here.

I was able to walk in and obtain treatment for a deep, subcutaneous skin tear. care which I needed immediately due to risk of infection. I was given total treatment, including antibiotics, was scheduled for frequent, convenient follow up treatments and a referral to a wound clinic for a final follow up. I am greatly appreciative of the total and timely skilled care which I received. Judy dB. read more

Customer service needs major improvements. They asked me to come in for a blood redraw says lab messed my results up and I could just go in and do the redraw no charge. I went in at 1:30 waited until 2:20 and was told I needed to see the doctor again to redo the orders for the blood work I left and came back to the office at 3:30 for an appointment at 3:40 I then waited in a room for 45 minutes. I opened the door to see what's taking so long finally the assistant comes in to draw my blood says I don't need to see a doctor. I don't understand why the doctor just didn't put in the order the first time I went. The doctor said the office manager told him not to come into the room or I'll be charged even though I was told I needed to see a doctor and the doctor I saw the previous day was sitting at the counter the whole time. No one tried to help resolve this or get me taken care of no one apologized. I looked at my post appointment notes and it says they checked my nose, throat, ears and chest and they did none of that. Nothing but a scam and they are billing me for leads for an EKG that was never done. I'm sure they will be billing me for this appointment also. If I could rate zero stars I would. read more

This is my 2nd visit and they did not disappoint! Remembered me from the 1st time. Love the doctor. Love the nurses and front counter person! Very caring and the doctors got right down to his diagnosis. Will be seeing them again and hopefully not too soon! read more

My Dr Now - A happy patient! - Pediatricians Near Me - Chandler, Arizona

I am so Over this place!! I initially liked their business model but it's gotten so bad it's just not worth it anymore. So many issues but ill give you the most recent: I had one of 3 kidney lab tests come back a little off and they immediately diagnosed me with stage 2 kidney failure despite the following set coming back fine. Now it's on my medical record and despite requests to remove it, it's still there. I get out of hospital and need my medication refilled and a referral made. Referral gets done without a hitch but medication refill doesn't. So my pharmacy sends a request. A week goes by and no response. I called and asked abiut it and apparently the doc who I met with isnow on vacation and they want me to make another appointment, pay another copay in order to get it??? No way.....moving on. read more

They mailed my labs in to LabCorp, when my insurance only covers Sonora Quest. Their negligence caused me to come out of pocket $1000. I will not be using this place again. read more

I've been here many times, by appointment basis, and walk-in. The MA's are Always efficient and and kind. I've had nothing but pleasant experiences here and other locations. read more

RUN...don't walk away from this filthy, hidiously incompetent and grossly dishonest hell hole!!!! Called in advance to see if they took my insurance and was assured that they did. I arrived to fill out my personal and insurance information on an absolutely filthy ipad, then left to wait an hour and a half in the reception area, then taken to a room where I was left to wait yet another hour before finally opening the door to ask if anyone even knew I was there. Everyone was just hanging out in the center area gabbing. I asked if I could get a urine cup, as I just needed to do labs for meds for a bladder infection. The heavy set female Dr I saw seemed totally clueless as to why I was there, and told her I had a bladder infection. A while later I started getting bills for $171.00. I called them to advise them that there was a mistake, and they need to bill my insurance, not me! Long/short? They kept sending me bills, so I finally called the number on the bill to get them up to speed. The account manager was as clueless and grossly incompetent as the rest. I asked why they were billing me instead of submitting it to my insurance. She tells me that I was being billed directly "because of a co-pay issue" ...I DON'T HAVE A CO-PAY!!!! She couldn't seem to wrap her brain around that, and I repeated it over and over, NO CO-PAY!! I told these moron to do their job, submit billing to my insurance co, and don't contact me ever again! I am STILL being hassled by these incompetent idiots, and it's been over 3 YEARS!!! I have no clue why they didnt submit to my insurance, but the issue is on THEIR END, not mine!! This is blatant harassment on their part, and clearly there isn't a person there with 2 brain cells to rub together!!! Just look at these horrible reviews!! This place needs to close its doors once and for all!! Never again, and you've been clearly warned!!! read more

I made an appointment for 4PM I did not even get called back until 5:07PM and found out it is because there were 5 people that walked in and they all got to go in before me and I had an APPOINTMENT!!!! Might as well just walk in.. next time you obviously get priority. Also the doctor didn't even help me situation and asked what I wanted to do about the problem as if SHES NOT THE DOCTOR. She literally walked in and walked out within 2 minutes. She probably had more walk ins that she needed to prioritize. I called the front desk to try to get a quote on how much I'll be paying BEFORE getting to the location and the appointment department lady kept hanging up on me or telling me they don't do that. When every other doctor I've been to let's me know if I'll be paying a co-pay or more. Moral of the story save your time and energy for a different place that actually VALUES their patients. read more

Doctor's office closed? Where do you go? My Doctor Now! Called and made same day appointment with Doc Carolyn...she is my FAVORITE! I have seen her a couple times and I love her amazing bedside manner. She takes her time chatting with you while she figured out the best treatment for my broken body! I appreciate the fact she LISTENS to you and when you explain what works she listens! I am 62 and know what works and what wastes my time and some doctors think they still know best but both Doc Carolyn and Doc Reddy I have found listen to you and your body too! I highly recommend this AMAZING place! Lauren at the front desk got me in quickly, I was taken back fast, treated with kindness and out the door scripts waiting at CVS! Great experience and happy Yelper! Hope to not have to visit again, but I bet I will be back at some point :) read more

Super clean office everyone is very friendly! Had an amazing experience with Adesia, phenomenal customer service! I have always been deathly afraid of needles and she made me feel really comfortable during the experience that I won't hesitate going back! read more

These people are the absolute best in the business.. not only are they open 7 days a week . But they are kind, understanding and very efficient, but they also take the time to listen to your needs, your not a number here. Your a person. The receiptionist also helped me download the app, set up my chart and helped me use it. read more

I've done a few video visits with Dr Terry Irons and he actually listens and is a very great Dr!! definitely recommend him for any primary care!!! and recommend MyDrNoW !!! they're amazing staff and quick to get back to you if you have any questions or concerns!!! read more

SHOUT OUT to Dr. Steven J King, PA at the Chandler AZ location! Amazing professional with a great total well being attitude! I have had diverticulitis infections frequently and the time, attention and referrals and consults set up by this amazing professional at MD NOW have been life altering. Dr King has seen me and followed my care for over a year. He has treated me with the utmost time and attention, listening and providing medical treatment and referrals that have changed my life. THANK YOU!!!! MY OVERALL RATING FOR The MD NOW FACILITY ---ALSO 5 STARS **********!!! would make it 10! WALK IN OR APPT scheduled the entire staff provide professional services that really do align with their patients total well being! THANK YOU ALL! Susan Huser, Chandler AZ read more

Ive been waiting for the doctor to log in to my phone appointment now for a half hour. When you call the office nobody answers. Such a waste of time.... read more

My Dr Now - Pediatricians Near Me - Chandler, Arizona

The medical assistant who invited me from lobby to back office told me I was not allowed to refuse to be weighed, even though weight is not a vital sign. I had also been weighed a week prior, and your scale, reading a weight higher than mine, caused me great distress. (I am maximum weight of 110 lbs. at home.) The medical assistant was quite rude. Fortunately, she switched and had another medical assistant complete her tasks with me (vital signs.) I usually speak up with kudos, not complaints. Ergo, making a complaint speaks to how rude the first medical assistant was to me. read more

I went here for concerns about an ongoing nose bleed. When I showed up, I was handed an iPad that was not sanitized before or after my use in a doctors office in the middle of a pandemic. Not a single person was wearing a mask or gloves as well. Once I got pulled back I was asked some usual questions (and some stupid questions such as "is vaping bad for your lungs) by the doctor and/or the nurse. Then the doctor began looking up my nose and touching my face without gloves on her hands again in the middle of a pandemic. I should have spoken out at the time but honestly was a little bit shaken up and at a loss for words. Then the doctor decided I needed blood drawn. After about a vial and a half of blood came out the nurse lost my vein and I got very light headed and started blacking out. The nurse ran to get the doctor and the doctor handed me a glass of water then I was left in the room passing out for what felt like 20 minutes (it's hard to gauge the time while passing out obviously). I woke up in the room alone dripping in sweat. The doctor came back in and told me it's fine I can come back another day and asked if I drove there but then let me leave as if nothing happened. I would never go back to this place and would never recommend this place to anyone. read more

Initially, I had a great experience with this office and I STILL love the providers, but the administration of this business stinks to high heavens. It take 40minutes on the phone to actually speak to a human and when you do finally connect, you get conflicting answers to your questions. I needed some paperwork sent to another doc (surgeon), called 4x and my surgeon called 2x and finally had to make an appointment to see the doc, request the paperwork and hand carry the paperwork to my surgeon. The doc at this practice said he asked for it to be sent and doesn't know why that wasn't done by office staff.... AND THIS WAS NOT THE FIRST OFFICE ISSUE! I can chalk it up once to an accident, but multiple times leads me to conclude this is just how they operate. Very frustrating when you find a practitioner you like but can't navigate through the mismanaged office staff to get your health taken care of. I'm hoping my doctor decides to find a more organized office elsewhere, because I'm not going back to this place. read more

This office just gets you in and out so they can continue to sit on their phones all day. They don't call about your test results like they say they do & Dr. Reddy is unprofessional and rude. He doesn't care about his patients concerns or request. He claims that holistic doctors and the two doctors I spoke to before him "didn't go to medical school and don't know what they're talking about". VERY unprofessional. I will never go to this location again. read more

Normally I don't have an issue with my doctor now they usually get me in same-day appointments and when I'm seen I maybe have to wait an hour or less. Well today was ridiculous. I was on my lunch break from work and got there on time. I taken back and sat in the room for an hour and 45 minutes before I was seen. I understand that things happen & today the doctor I was supposed to see called in sick so they had someone filling in but I was told when I got checked in that was he was really slow and taking a long time. I didn't think it was going to be that long. When I finally was seen he said that his schedule was pushed back because of walkins. Ok if I have an appointment why is a walk and getting in front of me? Unacceptable. read more

Had such a great experience at this location. Everyone was very nice, but I want to point out Adesia as she made my entire experience easy quick and comfortable. She has amazing customer service and really helped calm me down when I had to get blood taken. I am terrified of needles and she made me so at ease. It didn't hurt at all!!! Because of her amazing customer service and the other staffs I will be happy to come back again and with my kids too. The facility was extremely clean too! Which was very reassuring being that we are in a pandemic and all. Thank you Adesia! She needs a raise immediately!! read more

The staff is amazing. The staff is always sweethearts...BUT At first I was a champion of this business NOW...unfortunately after pealing layers off the onion. You realize this business is poorly run and must not take care of their employees. One provider in each location. No appts available. Walking in is the wrong decision you should ever make. I'm sad. It is a good business model with promising successful. Just like many business poor organized and poorly executed. Too bad read more

Yelp has become full of negative Nancy's 1-starring everything when things don't go their way right away. Look, they're not perfect, but what doctor office ever is? My PCP is the best doc I've ever had in over four decades as an adult - very proactive. I'll follow her to the moon. MyDrNow corporate referrals center was hit or miss, but gotten much better, lately after an overhaul of that department. They're open 7 days a week for walk-ins 8 to 8. Where else besides an ER can you find THAT? Their check-in is fast & easy via iPads. Walk-in wait times vary, but very rarely go up to an hour unless flu season. Typically, walk-ins are about 20-40 minutes, but sometimes, almost none at all. Try that in an ER - hours there. I wait much longer than that with other doctoral or even specialist appointments. Lots of comfy seating. Best kept secret in private family medicine. ‍LGBTQ+ friendly! Overall, I give them a B+ read more