I absolutely love this place. I've been taking my sweet boy for over a year and it always has been a great experience. Regina is awesome and always does a fantastic job read more

Mutt Puddle McKinney - Pet Groomers Near Me - McKinney, Texas

Promised the owner I would remove 1-star if they apologized to my mother who picked up my dog, so am honoring that. Owner asked me to give a five star which, considering how we got here in first place, is an unreasonable ask. Providing 3 stars as an updated review... outside of the person at front desk, the grooming service itself is good. read more

Absolutely wonderful staff and groomers are very knowledgeable my pup never looked so good and was happy ! Tara is great with explaining everything and ragina the groomer is fantastic! read more

Mutt Puddle McKinney - This was before cut - Pet Groomers Near Me - McKinney, Texas

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We have brought our dog here a few times and have always had a good experience. A bath and nail-clipping only takes about an hour. Genesis and Kamron were great today and our dog is always treated very kindly. Our dog is very anxious about going places, but he always becomes calm at Mutt Puddle and is happy when we pick him up. I think he likes it there. read more

Every few months, we treat our Border Collies to a 'spa day,' where we get them shampoo'd, brushed out, and toenails clipped. We've been taking them to the same place, The Mutt Puddle, since we got Cooper in 2017. We've been satisfied with their service...up until this week. Last week, we took both mutts into The Mutt Puddle, for their 'usual.' Picked them up a couple of hours later. A day or so later, I noticed Cooper was shedding. Like crazy. Like "Siberian Husky shedding his winter undercoat on a hot, Spring day" shedding. Which was curious, because this should have been taken care of with the bath and grooming. I got out a shedding/de-matting brush and thought I'd get a handful of hair. Nope. I got enough to make another dog, AND discovered a prodigious number of matts. We were NOT amused. Did I mention The Mutt Puddle had gone up on their prices, and we paid $184 and change for their spa day, which SHOULD have included a brush out, and nail clipping. And did I mention I found out - the hard way - they neglected to clip the dewclaws. Fun. So I called, the next day, and asked for the manager. Had to leave a message, but I did get a call back. The manager was properly concerned and sympathetic. He offered that he'd been gone that day, and a new, assistant manager must have neglected to check our dogs before they were released. He asked me the key question: "What can I do to make this right?" Good. I suggested that we schedule a time for me to bring the dogs back in, so they could finish the job I paid for. Seemed fair to me - I wasn't asking for anything free...just for them to do what they'd been contracted to do in the first place. We agreed on a time, first thing this morning. I didn't want to wait, largely because I didn't want it to seem as though I was asking for a second bite at the apple. An hour after I dropped them off, I got a call that they were ready. Upon entering the place, I checked both dogs to see if they'd done what they were supposed to do. The lady at the counter pointed to another big pile of fur, again, enough to make another dog, this time filled with some rather impressive mats. She complained about the number of mats. Then she said something that surprised me. "You didn't pay to have the mats cut out," she said. "It's not covered under our Full Service treatment. (For the record, their "Full Service" includes a massaging bath, hand blow dry, 15 minute brush out, ears cleaned, bandana/bow, and cologne (if desired). If they need more mats than can be handled in that 15 minute brush-out, it's an extra $5 for every 10 minutes.) Then she blew me away with the next thing out of her mouth. "That will be another $22 for the mat removal." Pause with me for a a nanosecond whilst I recite the principles of excellent customer service: 1. The customer is always right. 2. Give them more than they expect - not less. 3. Never try and nickel-and-dime an upset customer What she did not know, was that we'd decided we'd likely not use The Mutt Puddle again. This was to be their last chance. And they blew it. Spectacularly, I might add. I pointed out that this was a 'make-good' session, authorized by the store manager, who made no mention of any additional payment. She replied that she'd gone over our bill with the manager on duty (NOT the guy I'd talked to, but likely the one who oversaw the screwup in the first place), and he'd approved the charges. "No. You didn't do what I'd paid for. I will not pay extra for bad service." She waffled, and said she'd have to take it up with her manager, who was not available at the moment. "If you still owe us anything, we'll call you." I left with our dogs in tow. (Or if you know our dogs, they towed me out of the door and to my Jeep.) I would imagine she called the manager, and when she mentioned trying to bleed me for more cash, I suspect his answer went something like, "You tried to CHARGE an unhappy customer MORE money, when you SCREWED UP in the first place?!" Yeah. I'm sure that went great for her. I have no idea what we're going to do for our puppies. I'm sure we'll find another place for grooming. Or maybe will go the self-serve route, at place that will allow you to use their stuff to wash your own dogs. Regardless, we will NOT be going back to #TheMuttPuddle, ever again. They were great. Until they weren't. And got simultaneously sloppy and greedy. Pity. I liked treating our guys to their very own spa day. (KInda think somebody I know ought to do the same for me sometime. I've never had a spa day. Sniff.) But for now, their spa days will be looking for a new venue. read more

Groomer (Mariah) cut my dog under both ears and failed to tell me. I was not notified by the groomer or the facility. After discovering the oozing, bloody cuts I immediately called our Vet. The veterinarian confirmed that my dog, Saylor had razor burn under both ears. We got an antibiotic and treated her wounds twice a day for ten days. But here's the kicker. I was NEVER informed by the groomer or the facility that Saylor had been cut. (Saylor's ears and fur concealed the wounds so I suppose Mariah figured I wouldn't see the injury?). I called The McKinney Mutt Puddle three times over the next week and and sent two emails requesting reembuersement for the vet bill and the grooming. (Pictures and notes from the Vet were sent as proof.) There was NO response to my phone calls or emails from the Mariah, who, as I was told by the store's manager is the new owner of The Mutt Puddle. Could you image? Not only does the Mariah try to hide the fact that she injured by sweet dog, but Mariah, groomer/owner, did not feel it was necessary to attempt to rectify the situation. So I pay the store a visit. Bottom line, Mariah denied everything. Even with pictures and a note/receipt from the vet stating the diagnosis and treatment. Worst experience with a business owner EVER. Bad, bad business. Don't use The Mutt Puddle McKinney! read more