Had started lessons around Thanksgiving 2025 at another school and was using a loaner acoustic…read moreguitar. Stopped in on my birthday to buy my own guitar in January. Rick explained the pros and cons of various guitars and let me try several without pressure to pick any of the several I tried. Fast forward to end of March when I stopped in to have the new guitar checked and adjusted by Tom. While discussing my disappointment at my lack of progress at the other school, I was introduced to Ken B. I took a FREE introductory lesson the following week and left with more guitar knowledge in a 30-minute lesson, than I had received in the last 4 months. He takes my age (71) and my abilities into account as we go through the lessons and the homework he gives me for practice. My progress since mid-April has been remarkable. Highly recommend both the store for your musical needs, and Ken personally if you need lessons.

Great place to get your music gear, nice people and they don't pressure you into buying, plus love…read moretheir hilarious fb post! The yearly garage sale is a much anticipated event for me and my husband, love checking out the variety of sellers and gears with great value as well!

This is the ONLY place you should go for renting/servicing instruments for school. I cannot say…read moreenough great things about the staff. Especially Brandon Fingerman. Every time we are in there...be it for a tuning or music purchase....they are FANTASTIC. I've never experienced anything but prompt attention when we walk in. No upselling, honest about recommendations with young musicians, LOVE them. AND they are not a chain. : }

Went to check out their guitar gear. I like to support local music shops and hadn't been to this…read moreone before today. Most of their guitar stock is focused on entry level models rather than high trim models. On the plus side they had a good selection of nice Orange amps and carried a line of affordable pedals, by outlaw effects, that I've never seen elsewhere. The two young store employees were nice and friendly. On the negative side, I was really turned off by the store owner and didnt want to do business with him as a result. He approached me while I was checking out a Jaguar guitar and I asked him a few questions about how the controls on the guitar worked (because they were really different) and what the B stock label meant and how that could affect resale down the road if I decided to sell it. His conversational tone and somewhat combative statements were really off putting. The guitar was a pretty good deal but I really didn't want to do business with a guy like him. Shopping for guitars should be a fun experience, but this was just an upsetting one. This visit made me appreciate Guitar Center a lot more because they treat customers (including kids) so well there and don't make you feel bad asking questions about guitars or taking your time checking out gear.

Excellent lesson program and great retail selection. PRS, Yamaha, Fender, Martin, and much more!read more

Much higher quality and atmosphere compared to guitar center. The choices available at the store no…read morematter what musical category, its quality.

Needed to rent my sons saxophone and Logan was extremely helpful and was very patient. I had a…read moremillion and one questions being my first time renting an instrument. Logan made everything so easy and is very knowledgeable!

I ordered a small set of music parts for $38.49 from Music & Arts. The parts didn't fit the…read moreinstrument as advertised, so I tried to return them. They were never used and sat in the original packaging. I contacted them six times: two emails, two messages through their website, a call to their national customer service line, and a follow-up call to a "sister" store they told me to go to. I got no return instructions, no help, and completely contradictory information. Their national support told me to drive an hour away to return the product in person. That store then told me they don't accept online returns at all. At that point, I gave up trying to do the right thing. I then disputed the charge through my credit card company, which ruled in my favor. Music & Arts did not contest the chargeback -- they let it go through. But instead of letting it end there, they took the completely unacceptable step of sending the exact same charge to collections. To be clear: this wasn't a missed payment or a returned item gone wrong. This was a small dispute that they refused to resolve, and then escalated in a way that feels retaliatory and punitive. Based on what I've learned, merchants who accept a chargeback are not supposed to send that same charge to collections. This company ignored me, blocked the normal resolution path, and then tried to harm me financially. I've never experienced anything like this from a retail company. Over $38, they went silent, contradicted themselves, and sent me to collections instead of responding to a single email. I will never do business with Music & Arts again. I strongly recommend avoiding this company entirely.

This is the place to go in the DMV if you're looking for a new Yamaha piano…read more We were first-time piano buyers looking for a new U1. From what I read online, most piano dealers will quote an MSRP or "SMP (suggested maximum price)" with the expectation that you will haggle down the price. We went to our local Yamaha dealer [not Downtown Piano Works] and met with a sales associate recommended by our piano teacher. His first offer was already less than MSRP: I'm terrible at haggling, but I figured I'd try anyway and ask for a better price. A day later, he came back with another $500 off the price. I was feeling pretty good about myself and was getting ready to go to the store before his "offer expired." On a whim, minutes before I left, I thought I'd try the next closest Yamaha dealer, which happened to be Downtown Piano Works. I typed a chat message into their website, expecting a canned AI answer. Instead, Dan, the owner, responded right away. He told me to call him on his cell phone, and without hearing the other store's "lowest" price, he quoted a price that was $1500 less. There was no haggling, no wondering if I was getting a worse deal than everyone else on the internet. We drove with the kids an hour to Frederick just to make sure this wasn't too good to be true, and it wasn't. Dan and Theresa opened their store on a Saturday night, three hours after I'd first messaged their website. By the time we left, we were the owners of a new Yamaha U1. If you're in the market for a new Yamaha acoustic piano, within driving distance of Frederick, and want to avoid the usual stress of new piano shopping, I'd definitely try clicking chat on their website.

I put a deposit down on a Clavinova 775…read more Well, first off world class customer service. Dan and Teresa were very nice and warm. Competitive pricing. Anyway, I had to cancel the order a few days later. Refunded me immediately. Honest and trustworthy owners! Thanks and sorry it didn't work out. Great music store!

I love Kramer's piano. I've been taking piano lessons for a little over a year and a half. Sarah…read moreLeamy is very patient and helpful. She has taught me a lot. I still have a ways to go but I'm way better then I was when I first walked into the lesson room. I recommend Kramers piano to anyone who wants to learn an instrument.

Got a used electric yamaha at a good price and EXCELLENT customer service to find the right paino…read morefor our beginner's needs. Highly recommended.

The staff is warm and knowledgeable and easy going. I've been going there for a few years, picking…read moreup miscellaneous items. A couple of years ago, I broke down and bought myself and Martin D 28 - something I want to do do for a long time. In addition, it's a family owned business, and I like to support family own businesses.

Let me start by saying that we have been customer for a few years now. Our kids rented their band…read moreinstruments. from there. We even purchased her cello from there. The staff was always great and helpful. Fast forward a few years, I inherit a handful of guitars from my father. My father is left handed and I am not. To convert the guitars from left to right is a chore, but not overwhelming. i know how to do the work, but chose to treat myself and have an "expert" do it. I dropped them off we had discussed changing the nut only reconfiguring the bridge if necessary. They sold me new strings and I went on my way. I was so excited when they called me and told me they were ready. I was in a rush when I picked them up. I admit it seemed much cheaper than I had expected, but in my rush I wasn't really paying attention. I got home and tried them out. The action seemed OFF. I again was so busy at that time I did not have a chance to really go over the guitars and thought maybe the new strings were still strechting and were amybe affected by the extreme heat we were having. a few weeks later things had calmed down. I took the guitars out and tried playing and then began to look them over, really look then over. The "expert" only restrung the guitar upside down. Did not change the nut. No bridge adjustment. No phone call saying are you sure ofnthe work we need to do. I called the store and in the manner of service I had been accustomed to they told me to bring them back in and they work take care f them. Io dropped them off received the normal apologies, followed up a few days later from their "expert".listing all of the things that needed to happen. I am/was aware of the work needed, but at this point I have lost all faith in this so called "expert" and just asked him to return the guitars to the shop and I would jit take them elsewhere. As I went to pick them up I thought there might have been some discussion or apology for the "misunderstanding". Nothing. That was the last time I will shop there and cannot ever reccomend them again. I would expect this from Guitar Center, but I think their techs would have at least called the first time to say, "Are you sure of this work?" You have lost a family of customers nor can I recommend you to others.

BEST SELECTION OF CLASSICAL GUITARS in the entire DC metro area! You have to call them to set up an…read moreappointment to come by their showroom which is hidden inside the Circle Towers office building in Fairfax. But the visit was quite special. They seem to carry the FULL lineup of Cordoba guitars and Esteve guitars (a brand I was previously unfamiliar with but now appreciate). They also carry a few other brands I haven't seen at any other stores. I told the store owner I was looking for a cedar top (not spruce) classical guitar with a traditional (not crossover) fingerboard. He lined up 6 guitars for me to try out at a leisurely pace which was very helpful in discovering what I really liked. I had visited a few big guitar stores recently and my favorite guitar during those visits was a Cordoba C9. What surprised me is that although that guitar was one of the six that William lined up for me, I found that it was my least favorite of the six. After playing the 6 guitars for an hour, what bubbled to the top was a Esteve 9C/B with its carbon fiber enhanced bracing. It had great projection and sounded very full and balanced. #2 of the 6 for me was the Cordoba C12. Nice playability, looks, and build quality but not as impressive sounding as the slightly cheaper Esteve. So the bottom line is that if you're looking to buy a classical guitar, don't go to other stores that carry a limited range of Cordoba models. Guitar Gallery has the full Cordoba lineup in both spruce and cedar and also carries other brands no other place has.They are so gracious in letting you take your time with a custom line up of guitars. On a final note, they have an amazing selection of classical guitar strings. Probably 8X the selection you'll find at any other store. I picked up 3 sets recommended by William.

Thanks! Brought my dusty old Spanish student guitar in for new strings, and to be generally…read morechecked out. Recommendations were right on point. Easy communication. Lucky to have a speciality shop right here in Fairfax!