Mr. Dye has tuned my Baldwin R Artist Grand and also repaired a noisy sustain pedal. I have found…read morehim to be highly competent and professional. Mr. Dye's knowledge, skills and competitive rates make him the perfect resource for keeping my piano in tip-top shape. I would highly recommend him for piano tuning and repairs.

From the owner: * Piano Tuning* Action Regulation* Voicingread more

I'm very happy to have found Thompson Tuning. I have a 98-year-old Chickering Grand piano that,…read moredue to it's age, has some tuning challenges. After 2 previous tuners (the first wouldn't touch it, the second did a good job but said it could never be tuned again), I thought I'd give it one more shot and scheduled an inspection by William. He's great at communication both before the appointment and throughout in terms of arrival time, reminders, etc. That's a huge plus for me as I run my own business and don't have time to "chase" people who are schedule to provide a service. Besides being a very nice guy and easy to talk to, he's great at explaining what's going on, what he's doing, what he sees and what his opinion is with regards to the work needing to be done. The end result of the assessment, is that yes, in fact, the piano can be tuned and there's steps that can be taken to start off minimally and work it up from there. I'm extremely happy to have found Thompson Tuning and while we haven't had an actual tuning and repair work done yet, we are scheduled to do that in May and I'm very excited to have him bring this beautiful old instrument back to life!

William was scheduled to tune the piano. He told me it was not yet ready for a tuning and…read morerescheduled that piece for October. Believe the care given and attention to climate control throughout the year in this house kept the piano in tune. William and I spoke of the concerns and issues with an 84 year old instrument and asked a variety of questions as to touch, key response, etc. After further discussion we decided to use this time to address those issues. His attention to detail, willingness to answer all questions, and good work made a noticeable improvement in key response/touch. I couldn't be happier with this young man's good work.

I have been a Bannar customer for over 40 years, first with Harold Bannar, and now with his son…read moreScott ,who inherited the business when his father retired. Scott is knowledgable and trustworthy. He knows everything about pianos there is to know and is truthful when he imparts information. He has tuned my piano for decades and notifies me when it is time to tune again, a service that removes a tiny piece of my bundle of things to be remembered on a yearly basis. Scott is personable and I look forward to seeing him when he arrives. I recommend him without reservation!

I called Mr. Bannar on a Tuesday and was able to get him over to tune my baby grand piano that same…read moreweek on Thursday. He was excellent and explained what he was doing and why he was doing it. My piano was severely out tuned as it was taken apart and moved from two different location and wasn't tuned in years so he recommended it being tuned twice which he completed. I will continue to use him for as long as he continues to serve my area.

Jonathan managed to schedule my piano tuning within a few days, showed up at the announced time,…read moreand charged a competitive price that he had told me on the phone. Very friendly but discrete and focused on making the piano sound great. And it does sound great.

Jonathan has provided expert tuning on my kawai. He takes his time and does a great job.read more

I wrote an extremely positive review based on my personal experience of how great this company is…read moreso I won't repeat myself -I urge you to scroll through the negative ones (which seem to stay firmly there, even though they are mostly not new) to see the "not currently recommended" (i.e. positive) reviews to read it. Update: I'm not seeing my positive review, so I'm repeating it here: "It doesn't get any better than this! Bob and Kerry are scheduled to take a check with them to pick up my husband's new (to him) C. Bechstein piano in New York. I sent it Fedex, to arrive today (Monday) but, because of snow, Fedex won't deliver it because of a snowstorm. Bob personally volunteered to drive to meet the driver so he could get the check today! What amazing customer service! I know other businesses in this market who wouldn't lift a finger to help out in a case like this! In addition to his "above-and-beyond" attitude, Bob also is extremely responsive, service-oriented, and just plain nice. He worked with me and Fedex to find a way to get the check, and I totally trust him to do an excellent job with the piano." But I do have to ask WHY is my review - the most recent one which would usually be on the top of the list - which WAS showing up yesterday be moved to the "not currently recommended" list in less than 24 hrs after I posted it?? I have written other Yelp reviews and this has never happened - even with 5-star reviews. This smacks of manipulation. Are the other people paying Yelp or what? Why is there this negative tilt towards this company when MOST of the reviews (ALL of the "not currently recommended" ones) are extremely positive? Update: Luckily, the negative ones which used to be so prominent (and so false IMHO) have also fallen off the bottom of the list. So now you can see how so many of us have had great service from this exceptional small company. You can trust your piano to Bob.

Excellent service!!! From calling to follow-up on a quote with Kerry through the actual pick-up…read morein Palmyra Pa to Delivery in Harrisburg Pa., that included taking and discarding an old piano. Kerry was wonderful, she listened to our need and would have scheduled a next day pick-up had we been prepared. The two gentlemen that were sent by Kerry, were the most professional, kindest, knowledgeable and definitely experts at their profession. Communications were the best. We received status calls through-out with updated ETA's. What is also impressive was their concern for their client. The original scheduled pick-up time was impacted. They did not assume that we would hang around, they asked if it were ok to still pickup and deliver. The delivery involved navigating through grass to a lower level; and removing a older heavy piano. It must have been made not be moved. I strongly and highly recommend their services.

We hired these guys to move a grand piano from Silver Spring, MD to Falls Church VA. They did a…read moregreat job moving the piano quickly without scuffing our walls/floors and kept the piano properly covered to protect it. There was a miscommunication with how many steps were expected at the delivery site but they were accommodating and understanding. The rate was also very reasonable. We'll be using Lewis Piano Movers again in the future, for sure!

Movers were punctual, friendly, and quick at their job. Payment through Venmo was easy ($450 to…read moremove a baby grand between houses five miles apart). Great communication as well, until these messages. I knew they wouldn't have compensated me regardless of whose fault the damage was, but I thought the defensiveness and ghosting were unwarranted. I can see from other reviews that if you're fortunate and nothing gets damaged, they're great. Otherwise you're SOL.

I don't know why anyone else had a -problem- with Apollo movers. We had a LARGE THOUSAND + pound…read moreitem deliverd to our home & they had it in my basement, installed & placed exactly where I wanted in less than 10 minutes. *FLAWLESS* Well done Jake & crew :-)

Jake and team were amazing to work with. 100% super responsive, easy to work with, transparent…read more Jake explained the process to us upfront, was always easy to get a hold of. Jake's team was amazing and smooth at pick up, and amazing, friendly and extremely helpful at delivery. Thank you Jake and Apollo team!!! I am highly recommending you and would call you again if we ever need to move another piano in the future.

This is the place to go in the DMV if you're looking for a new Yamaha piano…read more We were first-time piano buyers looking for a new U1. From what I read online, most piano dealers will quote an MSRP or "SMP (suggested maximum price)" with the expectation that you will haggle down the price. We went to our local Yamaha dealer [not Downtown Piano Works] and met with a sales associate recommended by our piano teacher. His first offer was already less than MSRP: I'm terrible at haggling, but I figured I'd try anyway and ask for a better price. A day later, he came back with another $500 off the price. I was feeling pretty good about myself and was getting ready to go to the store before his "offer expired." On a whim, minutes before I left, I thought I'd try the next closest Yamaha dealer, which happened to be Downtown Piano Works. I typed a chat message into their website, expecting a canned AI answer. Instead, Dan, the owner, responded right away. He told me to call him on his cell phone, and without hearing the other store's "lowest" price, he quoted a price that was $1500 less. There was no haggling, no wondering if I was getting a worse deal than everyone else on the internet. We drove with the kids an hour to Frederick just to make sure this wasn't too good to be true, and it wasn't. Dan and Theresa opened their store on a Saturday night, three hours after I'd first messaged their website. By the time we left, we were the owners of a new Yamaha U1. If you're in the market for a new Yamaha acoustic piano, within driving distance of Frederick, and want to avoid the usual stress of new piano shopping, I'd definitely try clicking chat on their website.

I put a deposit down on a Clavinova 775…read more Well, first off world class customer service. Dan and Teresa were very nice and warm. Competitive pricing. Anyway, I had to cancel the order a few days later. Refunded me immediately. Honest and trustworthy owners! Thanks and sorry it didn't work out. Great music store!