I needed my Mom's antique Chickering baby grand piano moved within the state of MD - about a one…read morehour drive away. Johnson's was recommended by the previous movers, Commonwealth. Johnson's only moves pianos, so their technique & equipment is customized to just piano moving. I had one or two entrance steps at the house in Hagerstown and no steps here - just a threshold. A team of four men moved the piano fast & efficiently, & even helped me decide its best position to save space. R was Johnson's employee with their name embroidered on his polo shirt. He was very cordial and professional in demeanor and appearance. I paid $800 for the move but I was given a discount of $50 for a cancelled booking next day delivery time window. I was very pleased with this company.

Responsive, on time & reasonably priced. They took great care in moving 2 pianos for us!read more

David definitely knows his stuff. He fixed several things…read moreother tuners could not. hammer hitting too near the end of the string stop, hammers not releasing far enough etc.

From the owner: Expert piano service by a Registered Craftsman.read more

Enormous selection, friendly service, and great prices. In January I was finally in the market for…read morethe grand piano I've wanted since I was thirteen years old. I stopped into the Piano Man Superstore and played nearly every piano there -- dozens and dozens to choose from. After two visits to be sure, I purchased my favorite sound on the floor -- an absolutely gorgeous 6'4" 1990 Petrov -- for a great price. During both visits, the owner, Nick, struck just the right balance of making himself available and leaving me alone to play as many instruments as I wanted. Definitely no pressure to buy, but lots of information about the piano and brand I was most interested in. Once I made my choice, followup and service were excellent. I selected and paid for my piano on a Sunday afternoon, and it was delivered the next day. The delivery team was courteous and very careful with my hardwood floors. They also went the extra mile by moving the rest of the furniture in my living room (a few times!) to help me find a good configuration with the new piano in the room. Each purchase includes a tuning and action adjustment after the piano has had a few weeks to settle in its new space. I'd made a note to call Nick to schedule, but before I got around to it, his tuner called me to set things up. The tuner was very careful and spent a lot of time making sure everything was perfect with my piano -- it sounds fabulous and performs very well! I will definitely be calling him back every six months for my regular tunings.

Nick and company gave incredible service for our Mason and Hamlin 50…read more This is a instrument of beauty in all ways. Wonderful to play. Nick was wonderful to work with, including providing just the right movers for the difficult task of bringing the piano to our place on the third floor with no elevator.

I'm very happy to have found Thompson Tuning. I have a 98-year-old Chickering Grand piano that,…read moredue to it's age, has some tuning challenges. After 2 previous tuners (the first wouldn't touch it, the second did a good job but said it could never be tuned again), I thought I'd give it one more shot and scheduled an inspection by William. He's great at communication both before the appointment and throughout in terms of arrival time, reminders, etc. That's a huge plus for me as I run my own business and don't have time to "chase" people who are schedule to provide a service. Besides being a very nice guy and easy to talk to, he's great at explaining what's going on, what he's doing, what he sees and what his opinion is with regards to the work needing to be done. The end result of the assessment, is that yes, in fact, the piano can be tuned and there's steps that can be taken to start off minimally and work it up from there. I'm extremely happy to have found Thompson Tuning and while we haven't had an actual tuning and repair work done yet, we are scheduled to do that in May and I'm very excited to have him bring this beautiful old instrument back to life!

William was scheduled to tune the piano. He told me it was not yet ready for a tuning and…read morerescheduled that piece for October. Believe the care given and attention to climate control throughout the year in this house kept the piano in tune. William and I spoke of the concerns and issues with an 84 year old instrument and asked a variety of questions as to touch, key response, etc. After further discussion we decided to use this time to address those issues. His attention to detail, willingness to answer all questions, and good work made a noticeable improvement in key response/touch. I couldn't be happier with this young man's good work.

This is the place to go in the DMV if you're looking for a new Yamaha piano…read more We were first-time piano buyers looking for a new U1. From what I read online, most piano dealers will quote an MSRP or "SMP (suggested maximum price)" with the expectation that you will haggle down the price. We went to our local Yamaha dealer [not Downtown Piano Works] and met with a sales associate recommended by our piano teacher. His first offer was already less than MSRP: I'm terrible at haggling, but I figured I'd try anyway and ask for a better price. A day later, he came back with another $500 off the price. I was feeling pretty good about myself and was getting ready to go to the store before his "offer expired." On a whim, minutes before I left, I thought I'd try the next closest Yamaha dealer, which happened to be Downtown Piano Works. I typed a chat message into their website, expecting a canned AI answer. Instead, Dan, the owner, responded right away. He told me to call him on his cell phone, and without hearing the other store's "lowest" price, he quoted a price that was $1500 less. There was no haggling, no wondering if I was getting a worse deal than everyone else on the internet. We drove with the kids an hour to Frederick just to make sure this wasn't too good to be true, and it wasn't. Dan and Theresa opened their store on a Saturday night, three hours after I'd first messaged their website. By the time we left, we were the owners of a new Yamaha U1. If you're in the market for a new Yamaha acoustic piano, within driving distance of Frederick, and want to avoid the usual stress of new piano shopping, I'd definitely try clicking chat on their website.

I put a deposit down on a Clavinova 775…read more Well, first off world class customer service. Dan and Teresa were very nice and warm. Competitive pricing. Anyway, I had to cancel the order a few days later. Refunded me immediately. Honest and trustworthy owners! Thanks and sorry it didn't work out. Great music store!

Jonathan managed to schedule my piano tuning within a few days, showed up at the announced time,…read moreand charged a competitive price that he had told me on the phone. Very friendly but discrete and focused on making the piano sound great. And it does sound great.

Jonathan has provided expert tuning on my kawai. He takes his time and does a great job.read more

Used them again May 2026 to tune our baby grand before a family event. Hired professional musicians…read morefor event who brought their own keyboards-they opted for our piano. Also, referred a neighbor down street who reports her piano has 'never sounded so good.'

Chaz made our hundred year old Chickering sing! He is very experienced and professional.read more

Excellent service. Kevin is personable and extremely knowledgeable. I'm also very happy with my…read moredampp-chaser for my grand piano. I would recommend anyone who has a piano to call Pah's Piano Service.

We needed our piano tuned relatively quickly as my daughter was prepping for a Trinity piano exam…read moreand needed to submit a video of her playing. I spoke to Kevin Pahl and it was the first time we had used him and he was able to work his schedule around and show up the same day as we called. Very few people/companies would do that for a first time customer. Kevin did a great job and had a nice demeanor and took his time to answer all the questions we had. Tuned the piano and fixed a squeaky pedal. We will be using Pahl's Piano Service in the future.

I wasn't going to write a review - since I just was browsing through here, but the staff was really…read morenice. I was clear up front - I'm just curious about the price of a piano, deliver, maintenance to see if one would be in my future or not. The woman working seemed happy to talk about different types of pianos, opening up a few to show off a couple that had beautiful inside. She explained the purchasing options and was happy to let me play a few chords on each one to get a feel for the sound differences. I love music stores that let your browse a bit. The Piano Man carries well refurbished used pianos for the most part. They will deliver, move, tune and repair pianos. Most come with a warranty of at least 5 years, some more. Depending on your credit, you can pay in installments, which I suppose if you're a professional pianist having one now instead of saving up might make sense - I didn't ask about terms for this. You can also put a down payment to hold a piano, like any used instrument store, but this is you paying to hold the instrument. If you decide you don't want the piano, that deposit is forfeit. So don't put one down until you're positive you will buy the piano.

It took a little longer to deliver, which was fine. They promised a free first tuning, that's when…read morethey disappeared. I have had the piano from them 9 months now and I'm still waiting for the tuning. I would not buy from them again and I would not recommend anyone to either.