I've been a customer of this shop for some years now. I've spent around $2,000 here. (1) But I had an extremely disappointing experience on September 28, 2024 when I was harassed by an employee, who repeatedly interrogated/badgered me about why I had not picked up a print that I had arranged to see again in order to photograph it for my records. A few days earlier, I had left it at the shop after seeing it and deciding it was not the quality I required. When I left Museum Quality, I went to Trader Joe's and got groceries--two large bags' worth. I was on the way back home when I was thinking "Well, I could actually give it to someone else, who might not mind..." So I called Museum Quality and asked them if they could hold it for a few days longer. Garrett cross-examined me, asking me 3-4 times the same question: "Why didn't you pick it up when you were in here (half an hour earlier)?" I explained to him twice that I had other chores to do. I didn't think I should have to defend myself or go into detail (two bags of heavy groceries, I'm on foot). This kind of treatment from a store of its caliber is unusual. In fact, I can't think of it ever happening before in my life. Was I racially harassed or targeted? I was treated like a naughtya child, not an adult. I am in a state of shock. None of the other employees subjected me to such rude, humiliating, unnecessarily confrontational behavior. When I asked for the email address of the owner, Garrett refused to. I did tell him that he sounded like a broken record after he asked for the third or fourth time why I didn't pick it up, as if (1) he didn't believe me and (2) that I had done "something wrong." I had told them that I had no use for the print and that they could hang it on their walls, etc. No one said, "You cannot leave it here." I was trying to make a point and express my disappointment. I had no legal obligation then or now to bring it home. When I actually thought of someone to give it to, I changed my mind. No adult likes being scolded, especially for something so minor. Maybe he was annoyed because we had debated the quality of the product. I had mentioned that my photographer friend, M.F.A. from the U.W., had noted a sharp dropping off of quality from the digital image I brought in as well as from a book which had the same image reproduced but with far greater subtlety. He refused to even consider comparing the digital image with the print they had made. In any case, Garrett's conduct was totally unwarranted. His job does not consist of interrogating and badgering and pointing the finger at customers as to why they did not pick up a print they were dissatisfied with. He asked me why I hadn't told him I was on my way out even though I was there less than a couple of minutes and he was working out back. That is something one requires a child, one's own child, to do. (There is plenty of storage for a flat print that is unframed. I had gone to pick it up a day after they messaged me that it was ready. The company states that after TWO MONTHS if the product has not been picked up, they will consider it abandoned). Whatever mood Garrett was in that day, he should not have allowed it to cloud his judgment, which up until today, IMO, had never been seriously in question. It's important to note the following: (2) When having MQF print AND frame a digital image, they do not give a breakdown of the different costs--in contradistinction to fineartamerica.com, for instance. There is something very troubling about this, too. Caveat Emptor: This is a case where one buys something one has not actually seen. read more

Pros: Nice and professional service Cons: Quality was not good. My frame isn't even connected at all points around the painting. Cost (even with a discount) was higher than Framesmith but the quality was much worse read more

Museum Quality Framing - Framing Near Me - Seattle, Washington

My husband and I visited Museum Quality Framing after purchasing three paintings on a recent cruise. After reading previous reviews and purchasing a Groupon, we decided to finally get our art framed. Neither my husband nor I have ever had anything professionally framed. Thank goodness for Ian at Museum Quality Framing! He made it very easy for us to pick out matting, frames, and glass from their endless choices. He took his time providing us multiple options to be sure that we would be happy with our final product. During this process he was very professional, giving us his opinion when appropriate, but never over bearing or pushy. He was also very price conscious and we didn't feel like we were being upsold at every option. My only negative comment is that the prices seemed very expensive (~$1,000 for 3 pieces). Although, I felt as if we received outstanding service and their products come with a lifetime guarantee, so maybe it isn't as pricey as it seems. I'm looking forward to getting our pieces and displaying them in our home! read more

I had a bad experience for reasons that were outside of normal circumstances. Their marketing team reached out to me and we had a personable interaction that restored my faith in this business. I have nothing bad to say. ...in fact I believe they hire high quality people and in general customers can expect to have a good experience doing business here, even if the situation weirdly goes sideways somehow. Thanks MQF for your help. read more

The quality of service is phenomenal! Initially I brought them a request to help restore and preserve 3 large Batik burlap panels that have been in the family for years. Ian went above and beyond in finding an effective solution while working within a reasonable budget --though I thought I might have to store the panels, because they look so great I am now thinking of putting them up in our new home! The other piece was a lovely print by a new artist with a large amount of inky black. Though they don't have a huge selection of frames, Quality Framing has a great range for all budgets. I wanted something a little more elegant that would make the piece worthwhile of a main staging area. We ending up using a beautiful gold insert inside a black frame to enhance the inky composition. Just beautiful! Lastly, after being so pleased with how the prior work. I brought Ian a vintage Danish wood mirror of unusual shape. The mirror had broken in our move and I worried that finding a replacement would be impossible. Yes, it was impossible, but Ian came up with a solution. He was able to order a mirror and precisely cut it into a shape to fit the frame. I highly recommend Quality Framing in Queen Anne if you want personalized, creative, detail-oriented solutions for your framing needs. read more

Museum Quality Framing - Framing Near Me - Seattle, Washington

I had the absolute worst experience here with customer service. I was given lots of conflicting information about when my art would be ready, and when I called on the last day of the estimated projection, they got it done in 30 minutes. I shouldn't have to call to make sure they do their job. When I got there to pick it up, I asked the person at the desk if I could talk about a discount for the inconvenience, and he flipped out, mocked me, and told me I was being entitled. I asked about this with a very calm tone and this guy took it to 100. I asked for the manager, with hopes of speaking to someone not fuming with anger, and he told me the manager was out to lunch. I asked for his name and he said, "I don't know, I forgot it." He was so rude and disrespectful, I was dumbfounded. I came back an hour later, only to have another employee call the manager on the phone. When I finally spoke to Garrett, he was nice and gave me a discount for the trouble. But, wow, what a nightmare. I won't be coming back here. Also, the quality of work is not that great, tbh. read more

When it comes to customer service, Ian goes above and beyond! Thank you for the great experience!

So good!!! Garrett is a Rockstar and seems like a really great Human Being. I didn't know what I was doing at all, but by the time I left, I felt both better informed on the process of framing and like I didn't just flush my bank account. Garrett really took his time and his assistant was helpful as well. Thank you for the advice, fellas! Recommend and will be back! read more

Horrible customer service from Perry. The amount of hostility I was met with when voicing a concern about the turnaround time was shocking. Not to mention, he thought it was appropriate to tell me that I was entitled for having to wait for my art piece, that he "forgot his name" when I asked so I can tell the manager. And to be honest, the completed product was just okay :/ so to have the customer service I received was not worth any of the trouble. It's appalling that this store thinks it's acceptable to have their employees treat customers this way. When I returned back to the store to pick up my painting and talk to the manager on the phone, Perry was still working and had no interest apologizing. He kept his distance in the back and made sure not to make eye contact. I find it interesting that someone could have the courage to yell at customers but when they return to let their manager know what they did wrong, he was a coward. I hope no one has the experience I did. I came into this store for the convenience, but I will not be returning. I hope you remember your name now, Perry and you don't treat others this way. read more

They helped me with an old oak framed poster that had been in my family, they went way above expectations to make sure it was secured, added bracers, which I didn't know were needed, at no charge and a new hanging wire. So knowledgeable, will definitely be back for other projects! read more

The custom framing service here is expensive, and it can be hard to find parking nearby, but the quality of the work and the helpfulness of the staff are top-notch, so it's a worthwhile investment. We got excellent design advice, and when the fabric for one of our pieces had a flaw, we received a call to confirm whether we were willing to wait a bit longer for a higher-quality finished product. We appreciated being given the choice, and the finished product was worth the wait! read more

This is a great neighborhood spot for custom framing. The manager Ian is great and knows his stuff. I have ordered many things from them including using their online store for some cool prints. You have a loyal customer here! read more

I had an oddly shaped print to frame. Not only did Ian and team do an excellent job framing it, they worked with me to fit my budget. I've been to other framers before and never received such good service. I highly recommend this place! read more

Wow. I couldn't be more impressed with the customer service I received from this frame shop - and I didn't spend a dime! I stopped in looking for a ready made frame in an uncommon size. I had priced out a custom frame at another shop but it was almost $300 so I was looking at other options. Garrett gave me some great advice about frame sizes and then referred me to NW Art & Frame in West Seattle (where I live) to find the exact frame I wanted -- even though he could have sold me a similar frame that was "good enough." He even called the shop to make sure they had it in stock. Garrett clearly cares about making the customer happy and finding the perfect frame over making a quick buck. Next time I have a framing need, I'll be back! Thank you, Garrett. read more

I've never had anything framed prior to my visit, and they were so patient and had great ideas about what color framing would work best with the picture I was having framed while also keeping within my budget. read more

I've used Museum Quality Framing in Queen Anne for my framing needs for the last 4 - 5 years. They've always been amazing and easy to work with. I'm finally writing a review after an exceptional experience I had with Ian recently for a project I was working on for my parents' 50th wedding anniversary. The final product was absolute perfection! I appreciate the level of detail Ian puts into his framing work and also with his communications with me. He explained exactly what he would be doing and answered all my questions in detail - even with a demo. I highly recommend Ian and the Queen Anne Museum Quality Framing store. Thank you so much! read more

I had a simple framing job to do (cheesy little present) and felt kind of out of place at first since most of their art is all big-deal expensive stuff... but the guy was really helpful. He helped me pick out a frame that would work, gave me advice on what color frame and backing to use, and even threw in the backing for free. And not only that, he gave me tips and tricks on how I should mount everything. I was amazed that he would go to such efforts to for a ~$30 customer. My little project turned out great, and I have to thank this store for that. read more

There is a guy named Andrew working there- he is so nice and helpful- he took care of everything.

Called the shop for information about the display in the window and their expertise on stretching and framing cross stitch...Emma was very helpful, friendly and professional. read more

Hello, Ian, the store manager, exceeded my rather high standards for quality and customer service. Initially, he directed me to the perfect frame for a rather large poster. He discussed cost saving measures while still maintaining both quality and timeframe. The frame and finished product were beautiful and met my deadline (a birthday gift). But what followed truly pushed my experience to the highest level. The framed poster was too large for the interior of my SUV. Ian and I decided that best option for transporting the framed poster to the San Jan Islands was to tie the wrapped piece to the luggage rack on the roof of my SUV. After I purchased 50 feet of rope for the tie down, Ian patiently tied down the poster, while I watched. Although it took some time, the poster remained stable and made it to the San Juan Islands unscratched. Not an easy feat when traveling 60+ mph. Thank you again Ian for your "service beyond compare"! Candice C read more

I stop in here sometimes to buy pre-made frames. Instead of being curt with me because I'm making a smaller purchase, I've always been greeted quickly and warmly. I like businesses that appreciate every customer, no matter how small. Occasionally they're busy framing and don't have as much time to chat but the pleasantries during their downtime make up for it:) read more

This was my first professional framing service. I brought in an original canvas painting that I wanted framed. I had a Groupon (which helped me with costs), and the store attendant helped me pick out a few frames that were in my price range. I also appreciated his professional opinion when making the final selection. The job was completed on time, and it was absolutely gorgeous. I love looking at this painting in its elegant gold frame. Would definitely use their services again. read more

I had a piece of needlework framed here before Christmas as a gift. It was about $100 to have it stretched and placed in a prefabricated frame. I dropped it off on Saturday and was told I could pick it up on Monday. I arrived around 4 pm on Monday (they close at 6 pm), and the shop had not even started on my piece. I had to wait for ~35 minutes while they did it quickly. The final product looked ok -- a little unevenly stretched around the edges if you look closely, but ok if you don't look too closely. Overall, I would consider using them again, but given this experience I personally wouldn't use them for time sensitive work. read more

I brought in an expensive photograph that I had given to my husband for his birthday. Ian helped me narrow down my choices and even let me take a couple of frame and mat choices home so my husband could see them and be part of the decision. It looks gorgeous and my husband is thrilled with it. Thank you, Ian! read more

Incredible service and taste. My picture needed to be framed in a fairly short time frame for an upcoming birthday. I received two follow up phones calls from Diego updating me about the status of the frame and the day they received it, Ian completed the order within just a few hours. Always professional, personable and of the finest quality. read more

Awesome! Quick, helpful, and very kind staff. Had my picture framed in 20 minutes for a very reasonable price. The staff was very helpful--I had virtually no knowledge of what I needed or wanted and they gave me some good advice. read more

I've used Q.A. Museum Quality Framing many times, both for personal and professional projects, and am always happy with their work. About a week ago, the guy who helped me on a last-minute project (for a last-minute wedding gift) really went above and beyond, in terms of helping me choose the right options, getting it done within 24 hours and upgrading the glass from the archival I'd paid for, to the anti-glare. He "got" my vision and executed it cheerfully and immediately! So grateful to him (and the recipients were absolutely THRILLED - the tears streaming kind of thrilled). Thank you! read more

Great customer service. Wonderful frame choices. Fair pricing. Dependable time estimate. A neighborhood - and regional - amenity!