Hate the way the should up and take the mask off when the already inside my house also sit at my dinner room and sneezing on my table ...also they don't fix anything because I have waranty .very unsatisfied. read more

Horrible service. Once I submitted my claim with my home warranty company, they came out quickly but needed to order the part and would call me when it came in. 2 days later, I received an email that claim was resolved and I was billed the deductible. I provided a 1 star feedback to my warranty company using their survey. I called the warranty company and they told me to call Murrays, so I did. They claim that they never closed the claim and we scheduled the follow up appt for the following Thursday. The Tuesday before, I received a disgruntled call from Murray's asking why I gave them a 1 star rating. I couldn't even explain before he hung up on me. Come to find out that my appt for Thursday was cancelled and I sat around the house for nothing. Murrays blamed the warranty company for cancelling the appt. NEVER AGAIN!! read more

I woke up to find water on my bathroom floor and it was coming from under my sink. I contacted my home warranty and they connected me to Murray's Plumbing. I had not had any experience with this company but I knew I needed someone as soon as possible. I turned off my water valve to the bathroom and I was told the plumber would be out to me between 10am-2pm. I was prepared to go to work but I was willing to wait. The person from the company called me to confirm that the plumber would be in my area soon at 10:30am and the plumber arrived quickly and was kind when he arrived. He assessed the leak and gave me his plan of action to fix the leak. He informed me of the reason for the leak and that he had the replacement parts in his truck. The pipe had cracked, was rusted and was leaking water. His name was Al and he went outside to prevent tHe rust and gunk from getting all over my bathroom and he was able to pull the old piping out of the PVC pipe and replace all required parts. He cleaned up for the most part after himself and gave his advice on the water damaged areas. I was happy to see that the leak was no longer an issue. I am still monitoring the area to be sure that the leak will not come back. I was surprised by the bad reviews but I told Al that I'm not the kind of person to have good service and not speak up. I am a true yelper and customer service is big in my opinion. It's hard to get good help so I will update my review if the leak comes back but I hope I won't need to. read more

Unfortunately, we had to use Murray's Plumbing (through our home warranty service). They were incompetent, rude and messy. They did unnecessary work (this was confirmed by another plumber) so that they could make a few extra dollars. Seriously, save yourself the headache and hire another plumbing company--Murray's Plumbing was absolutely AWFUL! read more

I'm increasing my star count by 2 since the owner DID reach out to me personally to try to understand and diagnose the situation better.

Terrible service and they will rip you off. Will never use them again Terrible and they will rip you off. Will never use them ever again. Technician used my wife's shirt to clean up his message and left it on the floor. I had to tell him to check the heating elements with a tester, while he said that he need to fill the laundry tub with hot water to see how much hot water I have. And they call themselves professionals. He filled the whole tub with hot water and said you are good the water heater is fine. I had to push him to check the elements and when he did one was bad. What a joke. This guy was in a hurry, that he did not want to use the drain from the water heater because he said that it is draining very slow, so he stuck a hose with a metal end inside the water heater where the heating element was and kept poking in there. He finished installed everything. I called the company to put a complaint about this technician, but the call only went to the person who answered the phone. Next morning my basement was all wet and flooded, called back for service and requested another technician, which the company sent me a manager, which I felt better. What a mistake they told me that it is not their falt about what happened and the glass liner is broken and I need a new water heater, on top what they are going to claim from my insurance to replace the water heater, they said I need to pay additional $945.00 plus the $100.00 deductible and they will not take responsibility for the water leak, that I had to spend more money to get it cleaned. Do not use this company, they will rip you off. read more

Awful experience, they did arrive on time, but diagnosed my plumbing issue as a broken main drain. I had a second company come out and the cleared the clog with no issue. They also charged me $225.00 to remove the toilet. So, they took a $100.00 deductible from me for my home warranty, charged me $225.00, and left with a speculation of a broken pipe, and out $325.00. I would recommend them unless you want to be taken advantage of. read more

HORRIBLE! NEVER use this company. Use a professional. Murray's plumbing was sent through American Shield Home warranty (they will be replaced when my warranty expires). I've never experienced such unprofessional, rude, unskilled, and unqualified "service" in my life. These people want your money, they do not want your business. They have a contract with AHS, are guaranteed $75 for just showing up at your door, and exploit it. The rude plumber Al walked in and declared that nothing was causing both of our leaks except that they need a little tightening, asked for the $75 and was ready to leave. When informed that the leaks were inside the walls he declared that we should get buckets and try to drain our pipes. It was unbelievable. I would go on and on but I'll just say the "owner" stands by his incompetent plumber. He doesn't believe in customer service. He knows he's got a good thing taking advantage of the AHS contract. I'll done with both companies. read more

They need to teach there technicians Customer service relation they score zero very rude and low IQ coulding get the job done right, after fixing my toilet the water won't stop keep running all they long I have to get another plumber to do the job righ, I cant recomend them to any body my experience with them was very bad read more

I wish if I can provide with 00000000000 star to this company. Extremely poor customer service. Extremely unprofessional behavior. No manners to speak with customer. No rules to conduct business. read more

Murray's received a contract from American Home Shield Insurance for a water leak. After calling and going back and forward for 6 days for a water leak. The woman/receptionist who answered the phone was short, rude, impatient, and condescending. (I'm sure she is divorced/dumped several times with a possible midlife crisis) hung up on me because I couldn't be at home waiting for them for 9 hrs. I told her not to come to my house. 9 days later they came to my house and called me without and appointment. I told the woman that they can leave my house, I told American Home Shield that they were not very nice company. The woman spoke to my wife and lied to my wife so they can have their sheet signed as if they came and did their job. She told my wife that I cursed her out (liar) and lied some more after I told them to leave. Murray's needs a new and good receptionist that won't lie or be unpleasant. Plus they can be a little flexible with customers work hours. read more

I complained Murray Plumbing about what I thought was a premature diagnosis and report to my warranty company that resulted in a denied claim. I complained to the owner. He was very nice about it. He explained some details about plumbing to me and even sent his brother over to verify the diagnosis. It turned out that I was wrong and they were right. They helped me fix the problem. Everyone they sent to me house did a fine job -- including the first guy who diagnosed the problem. Thanks for your patience in dealing with a grumpy customer who was wrong. read more

After being on hold for over an hour, and many other issues with American Home Shield (AHS), I received a call from Murray's Plumbing and Heating to schedule an appointment (third appointment for the same work order; which it is AHS fault). The Murray's Plumbing representative (a woman) asked me to explain the reason for the service request. Naturally, I was irritated by that, I had spent the last hour on hold and another 30 minutes explaining to three different AHS representative the reason for the service request; which I had done many times over the past month. Not to mention the 20 mins. I was on hold while AHS explained the problem to Murray's Plumbing before sending the work order. As I attempted to explain the reason for my irritation was not her fault, she began to loudly speak over me, refused to accept the work order, and hang up. Absolutely unacceptable behavior for a service company, or any customer service representative. read more

Please whatever you do, do not contact this company for repairs AT ALL. I called them to repair my hot water tank. The technician came out and stated that all I needed was my pilot light lit. After he repaired my pilot light, the water tank started leaking which it was not doing prior to this technician touching my water heater. This company then tells me that's a whole new issue and will cost me additional money. They are absolutely the worst.... read more

Lazy and unethical. Was sent out by my home warranty company about an odor that was coming from my toilet. He spent a total of 3 minutes trying to convince me that it probably wasn't my toilet. I had asked him to lift the toilet up to make sure the wax seal was still in place in case my family and I were being exposed to sewage gas. He refused stating the warranty company doesn't pay for this and I would have to pay him $150 out my pocket. He claimed to have gone to the car to call the warranty company and they told him they wouldn't cover this. But get this, he still expected me to pay him the $50 deductible! The services he provided..walked up two flights of stairs and a 3 minute conversation. Too lazy to do the diagnostic work, but had no problem collecting money for zero services provided. My issue wasn't resolved or even attempted to get resolved. I called my warranty company and they are sending another plumbing company and waiving my deductible. I wouldn't recommend these people to anyone! read more

BEWARE. This company is unprofessional, lazy and they lie. They only want to get paid from the warranty company to come assess the problem but not fix it. They lied to my warranty company and said my faucet was physically and forcefully damaged. Which was a lie, all because they didn't have the part to fix it, and was too lazy to come back out. After all they were already paid by the warranty company, so why come back a second time. I'm completely discussed with their customer service. I had another company come and take a look at it, and fixed the problem on site. It was a simple fix, a washer that needed to be replaced, and they had the part with them. They even went the extra mile to order me a new faucet head in case it leaked again in the future because they found out it was still under warranty. At no extra cost. Again this was another company that came to take a second look at it. That's what you call good customer service. Not Murray's trash company. Please reconsider if your warranty company recommends Murray's to you. read more

Truly awful! We were connected with this company through our home warranty company. Our ceiling was wet one morning and we needed a plumber. The plumber came out and told me that the reason for the problem was that tile was loose in the bathroom and water was getting through. I was also told that he was "100% certain it is not a pipe." Well, today it rained and for the last 2 hours a contractor has been cutting open my ceiling looking for the leaking pipe. Clearly not a "tile" issue. This company is completely unorganized and no one is ever there to answer the phone and you have to leave a message and wait for someone to call you. They also don't understand the meaning of "urgent" as they give me a window of 4 hours. If water is leaking, 4 hours is hardly "as soon as possible." Will never do business with these people again! read more

Hot water heater needed repair. Service through AHS warranty. Assigned Murray. They called and set up apptmt for next day between 8-12. Got call before 8 that they were on there way. Arrived, diagnosed and repaired by shortly after 8. Very happy with plumber they sent, having available part, and the repairs. read more

Having to keep calling them back because they do not fix original problem. Only using them because they came with home warranty. Did not fix shower issue for the 3rd time and was told they could not come until sometime next week and was told in a rude manner when questioned any possible this week appointments. "You have multiple showers, don't you?". Terrible customer service skills! read more

I was assigned this terrible company by Sears Home Warranty. Murray's customer service is despicably horrible- nothing to write home about. I spoke with Shantel and Charles and both of them were very nasty. Anybody that cares for quality service, respect, dignity and honor will not use this company. Both Shantel and Charles left a bitter taste in my mouth by the nastiness and overbearing attitudes. This company deserves no but I have to give a star for this review to post. read more

This is the second time this company has been in my home. Both times an older gentlemen has shown up trying to rush in and rush right out. He does not listen to us. And he does not communicate well, as he just grumbles rather quickly. He was here most recently for a garbage disposal issue and two small leaks. He tried to leave without addressing the leaks saying he didn't see any leaks. I literally had to point out the active leak to him. He quickly replied that it was a crack in garbage disposal resulting from the jam we had. I told him the leak was preexisting but he filed his report with our home warranty company saying that our jam was the issue so now they won't cover the disposal. I called the office and was informed that he cannot take our word that the leak predated the jam. I get it. But if you can't prove it one way you shouldn't just chalk it up to another. With the amount of buildup around the crack, it's obvious that the leak predated the two day Jam we had that locked up our disposal. I will not use this company again. It's obvious that they are not sending their best but instead are sending their part time retirees to collect the home warranty check. read more

After a terrible beyond terrible experience with our warranty company's first selected plumber (H & K Plumbing), I was quite nervous to see what service we'd get with our second time. However, this second go-round was completely the opposite. We were having issues with a shower knob, and Al was extremely helpful in getting that fixed. He was friendly, efficient, and explained what he was doing while working on fixing the problem. Very happy with the results! read more

Does this company really need another 1 star review to make the point? YES. It's that bad, please avoid at all costs. This company hit on every single problem available - terrible rude customer service, very bad plumbing advice, high pricing and even highly unfair business practices. I could explain but why bother, this guy doesn't deserve anyone's time. The fact that it one person came here to write a half positive review should tell you something. please do yourself a favor and call one of the hundreds of reputable plumbers in this area, this guy is NOT one of them. Good luck! read more

This company is a rip off. They broke my shower worse then it was when he came out. I had someone else come out 1 hr later and they fixed it with in 20 mins. I will never use this service again. They took my money and didn't fix anything but made it worse and cost me more money read more

I will never recommend this plumbing and heating company to anyone. I had no hot water and water was leaking from under the unit. My home warranty company HMS sent this company out to repair my hot water heater which was leaking and no hot water. An older and young guy came out. Told me that the hot water tripped the breaker. So I asked what caused the hot water heater to automatically turn itself off. The older guy said how would he know it could have come from a storm. There wasn't any storm before this happened. Also everything in the breaker would have tripped. So I was charged $100 deductible for him turning on the hot water heater in the breaker box. Mind you water still in the pan that sits under the unit. I called HMS home warranty to complain about the problem and they sent this same company as a recall. The same 2 guys returned a week later. I asked why was water left under the unit and the answer was that they didnt have a wet vac to get the water out of the pan. As a result, my son and I used old towels to remove the standing water. Meanwhile the unit was still leaking. Then without opening up anything on the unit, the older guy said "Oh you may need a new expansion tank and I dont think that's covered under warranty. I was not giving this company another dime of my money, Long story short, weeks later another contractor was sent out and resolved the issue in a matter of minutes. He also explained what was happening and that the unit needed to be replaced. SMDH!! Horrible Horrible company! read more

Awful! They were assigned to us by our home insurance company and we were so desperate to get someone out because our toilet kept overflowing, that I didn't bother checking any reviews are trying to get someone else. They came out, said we needed an extra $275 service that was essential and the insurance wouldn't cover. Of course we said OK. After all was said and done they said we needed an additional VERY BIG and expensive job. Fortunately they couldn't do the job. I called around and Wes Plumbing told me over the phone to have the county come out and have them clean the line (which they did for free inside 30minutes of my calling) and call him back and let him know how it goes. Amazing! It completely 100% fixed our issue. Wouldn't have had to pay anything at all or ever have Murray's out in the first place. Will know better next time. Call the county first! Apparently people are supposed to do that every year! Who knew!?!? Certainly not Murray's (and if they know, they keep that a big secret)!!! read more

Last week, my hot water heater stopped working. I have a home warranty through American Home Shield who sent out Murray's Plumbing. They got back to me in less than a day, came to the house, assessed the situation, turned off the water supply, and said they would get back to me when the repair was authorized ("in 3 business days"). However, they failed to drain the water heater, so a couple days later, one of my kids noticed that the wall to wall carpeting in the adjacent room was sopping wet. Ray Murray, the owner, said they won't do anything about it because it's American Home Shield's responsibility to notify me that it would need to be drained. I called AHS, who told me that Murray's should have drained it to prevent damage to the house. It actually states that in the contractor agreement. So now I have to file a claim against Murray's, and based on my experience with them so far, I can just imagine how that's going to go. read more

Was assigned Service through American home shield. Plumber came out and did half the job and told me he had to order parts. More than a week went by with no call back. Had to call AHS and complain to even get them back to finish. Mind you he didn't order new parts. Service is poor I will never use again. read more

I was connected to Murray's through my home warranty company to simply come out to clear a drain. Their plumber came out and was unable to clear the drain, while in the process he cracked the pvc pipe for the trap behind my sink. There was no issue with a leak before they came and now the sink will not stop leaking. I called to report the issue. At that time they immediately attempted to discredit me and say there was no way they could have cracked the pipe. Again, there was no issue with a leak before they arrived. Their customer service was awful. DO NOT use their services! They have been nothing but awful! read more

Absolutely worthless! Plumber came out, was in my bathroom for about 45 seconds, took my $70, and left. Did not fix the issue, nor could he even give us an IDEA of what could be causing our shower head to shake and lack pressure. He didn't offer any suggestions, cost expectations, or what could be done to fix it. This place is a JOKE. Do yourself a favor and DO NOT USE THIS PLUMBING COMPANY! read more

Mr Murry sent his plumber out and 4 out of 6 of the charges were undeniably fraudulent. I am very disappointed at the attempt to take advantage of an older lady living in the house. If there was 1 charge it could have been a mistake maybe but four out of six is a obviously misrepresentation. It is understandable, since their customer service is the same as their service since Mr Murry will call customers idiots and an a$$holes who know nothing if questioned about the code requirements and the estimate, It is terrible when their customers but obviously they know more than their plumbers. -permit $125 (No permit is required in Carrol County for replacing a hot water heater) -thermotank (thermal expansion tank) $150 (Not required since we have our own well and the well tank acts as an expansion tank) -drain pan $100 ( not required in the basement) -on off switch $245 (not required in residential hot water heater. can use electrician safety locking/lockout bar on fuse box) -3/4 coupling made up $125 -union $65 -hallway $100 read more

This Company shouldn't even have a 1 star rating. I have HMS and a deductible of $100.00. They came out the next day looked at my plumbing under the kitchen sink for less than 2 minutes took my $100.00 check never called back till my wife had to call and find out when they were coming to fix our kitchen sink, They said it was denied without even letting us know. I didn't want to get ripped off $100.00 bucks which should go to HMS. I could have use that $100.00 to fixed it myself so I had my bank not pay it and make in an NSF Murry's Plumbing sends me this attorney letter for a bad check. This company is a total rip off and I would not recommend this company - They will rip you off a $100 bucks. - Easy $100,00 ever made. Now they are trying to take me to court. Wait till I show them our Home Inspection with the picture showing the plumbing in good shape. i will never recommend this company to anyone unless you want to just give them your money for free. read more

They told us we had an appointment between 9am and 1pm on a Saturday, but they would call at 8am to let us know what time they're coming. They came at 8am, and since we were not at the property at 8am, they cancelled. No big deal. But when I called to reschedule, the owner gets on the phone and starts talking over me telling me in a nasty, almost yelling tone, about how he loses $175 bucks anytime the customer cancels. Eventually I asked him if I could please have a moment to speak without him interrupting. I asked if he could please consider scheduling me for a Saturday, very nicely, and explained that I really did not cancel the Saturday appointment but there was a mix-up. He refused. When I asked him why he would treat a potential customer this way, he said he has thousands of other customers. While we were on the phone I looked him up on Yelp and saw the 1 star ratings, and I mentioned that to him - he said he will just "write a response" to each one. #winning read more