We needed to have our front windshield replaced while traveling from Virginia. The staff was very…read morecourteous both on Yelp and in person, and made sure they had the correct replacement. Our estimated wait time was three hours, but since we opted to wait, the job was done in under an hour! Yes, you might find a better price, but you won't find a more qualified and reliable company to do the job right the first time. Highly recommended.

I was traveling from Ky to Atlanta and my dash indicated transmission issues and recommended…read moreimmediate attention. Chat GPT recommended Phoenix. Upon arrival the intake person was very accommodating and helpful. It took about 5 hrs to repair my vehicle. They were very thorough in their explanations, showed me pictures, contacted my warranty company and their attention to customer service was beyond expection. I got hungry and asked for a place to walk to, to get food. The intake person, brought me 1/2 of his own sandwich, chips and yogurt as well as a comfy chair to sit outside and eat. Upon completion every person exceeded ALL my expectations toward a customer they'd probably never see again. I'm 74 and have been driving 58 years. NEVER have I ever seen such amazing customer service. Thank you to each and every one of you that assisted me so kindly and curterously. You guys were AMAZING! Cecilia Tucker

After calling around West Nashville car places and googling for prices for brake pad replacement,…read moreBudget Brakes stood out as having great prices and friendly staff. The technicians were honest and, instead of making money off of me, even declined doing work that I'd asked them to do because it really wasn't needed yet. I was able to get in same-day for quick service. Additionally, the convenient location off of Charlotte Pike and I-40 makes it accessible. If you wait inside the store, there are several chairs and displays of brake parts that can help you understand the work. Cameron was great with customer service.

So it's that crappy metal on metal sound that makes you shutter - "oh s**t - this is gonna be…read moreexpensive" After looking at a bunch of other brake places and their good-bad reviews I decided to go with budget brakes - because you know it sounds cheaper ! I made an appointment at 7:30am- showed up when they were opening and they put my car up on the rack. I appreciated they showed me the router and brake pads condition - which was not good. They quoted me a price, negotiated it down a bit and we were out in an hour with new brakes. The place itself is a bit dumpy but employees appeared knowledgeable and front end customer service was great. We will see if I have any future issues but all in all I would recommend.

Holiday travel is so much sweeter when you can trust your ride…read more Huge thank you to the Terry's crew for taking such great care of us just in time for Thanksgiving. They were kind, quick, and my car drove so smoothly after some routine maintenance which included oil change, tire rotation, and more. I'm really grateful to have them just down the road and to know that my safety (and my son's) is their priority. I will be back!

Great customer service. Fixed our car quickly and at a good…read moreprice. Told us what honestly needed to fixed immediately and what could wait.

Customer service is nonexistent at this shop. They take your car for a scheduled drop-off but give…read moreno guarantees on when they'll start or finish the work. Communication is poor, leaving you feeling like you must hound them for updates. My car was with them for 5 business days, during which they only worked on it for 3 to 4 hours and failed to fully repair it. Scheduling an appointment feels pointless. I booked a diagnostic test for my main and auxiliary batteries 3 days ahead of a Thursday appointment. I confirmed the appointment the day before. When I dropped it off Thursday morning, I was assured I'd receive an update "maybe after lunch time." By the end of the day, I received no update from them and when I stopped by the shop, I could see that my vehicle had been untouched. I reiterated my need for the car by Monday, and they said they'd try to look into it the next day. On Friday, I sent a polite reminder and received a curt response saying they prioritize repairs as they arrive. It became clear that appointments are just window dressing. They finally completed the battery replacement on Friday but then found what they believed was an issue causing a battery drain, requiring more diagnostics. A delay in identifying that problem extended my car's time with them. By end of day the following Monday, I had heard nothing from them. On Tuesday, I asked for an update and was promised to be provided a status update before end of day, but they failed to provide any kind of update. On Wednesday, I pressed for an update again, reminding them of the delays. They finally had a tech spend a couple more hours doing diagnostics but still couldn't pinpoint the issue and stated they would need more time (and money) to troubleshoot. After 5 days and minimal progress, I decided to retrieve my vehicle. A nearby Mercedes dealership charged me for diagnostics and found NO issues! Given my experience, I do not trust this shop for future work. They've lost my business and have shown a troubling lack of efficiency and a customer centric focus. From previous reviews, I've noticed that the shop's ownership likes to debate negative reviews (and they get the last word). I've provided all the facts accurately and if Yelp allowed more space for reviews, I'd give you even more details. For potential customers: be wary. They treat new customers poorly, break promises and take too long to perform basic maintenance. Save yourself the hassle--go elsewhere.

these folks know their stuff, run a family business, and are fair and honest. Been taking our cars…read moreto them for nearly two decade.

Went in and had my car taken care of within 24 hours + they had great communication. Pay in cash…read morefor a discount! They're trustworthy and kind

i was referred by our mechanic to Chris at Precision. Chris was very helpful, got me in right away…read moreand thoroughly went over the alignment with me. He even applied a discount to the service. It was a wonderful experience and I would highly recommend them.

Provided quick, honest & good/fair pricing service for my transmission repair and great customer…read moreservice.

Dog shit service. Told me to show up at 12 for pre purchase vehicle inspection. Drove an hr. Then…read morego told they didn't have the scanner cuz an employee just left with it.

I don't know how long they have been in business. They repair the transmission in my 53 Buick in…read more1965 and it work fine. Made several trips from Nashville to Louisville in 1966.

I had a few different issues with my car, one of which had been a mystery for months despite having…read morevisited two shops previously. Rachel at the front desk was refreshingly helpful, thorough, and straightforward explaining each step of the process (and even graciously talked me out of a service I had asked about but didn't need). After months of wondering if my car would ever run well again, I'm now thrilled with what feels like a new engine again. The labor rates are reasonable and the overall cost was lower than I expected. This will be my new go-to garage in Nashville.

Owner (Frank) scammed me - avoid at all costs…read more - I came in to get my front light fixed + get a full car ASE inspection so I could drive for Lyft - Frank claimed he could get me the needed inspection + fix my light - total came out to around $200 - front light was still broken after I got my car back - I don't think he did the full inspection at all if the front light detail was missed and I didn't receive proper paperwork for the needed ASE inspection (which means he just wanted to upcharge me on a full inspection) - I called later to dispute, but Frank claimed I never mentioned the needed ASE paperwork Never going here again. I'm assuming Frank is gonna respond to this to make his business look good

Great mechanics. Honest people. I take all my cars there for everything from an oil change to a…read morebelt needing replaced. Great work done here.

Very lovely family business. They were honest on what I needed with price and time it would take…read more I waited there and worked and it was perfect, everyone very kind and friendly. I had my oxygen sensor replaced and as far as I know all went great! They let me know I would need new brakes soon and I got a quote and will go back when it's time. Great family ran auto shop. Note: they are now in Kingston Springs.

They have taken care of several vehicles for me and are always honest and affordable.read more

This station is small, but it gets the job done. It has eight gas pumps, two diesel, and one…read moreKarosine. When you go in there are only two isles, but whil walking down them there is product on both sides. While getting gas here you have to answer a bunch of questions from the cashier including pump number, method of payment, Kroger card, and what grade of gas you want. I later learnt that all Shell locations do this.

I tried to buy three beers this evening. I was fine. I was in an Uber. Your cashier refused to…read moresell to me because some man came in before me and apparently tried to buy the same beer. Just so you know, I NEVER drive drunk. It was humiliating. I will never ever frequent your business again. I'm 53. This has never happened. Quite honestly, none of her business. Unless she thought I was impaired. Which I'd like to let you know, that was never communicated. I have never been so embarrassed. I purposely take an Uber if I have wine or beer. Just to be safe. I'd pass a field sobriety test right now. But I did visit the Arrington this afternoon. Thus, the Uber. Your cashier was rude and quite frankly, I think she liked being ugly to me. Shame on you all.