My van was leaking oil, and a local Ford dealer in Franklin, TN quoted me $5700 to fix it. Precision Tune Auto Care found the correct cause of the leak and completed the repair for a quarter of the dealer's price. Huge thanks to Chris and his team. You guys are amazing, and now you got a customer for life. read more

**After you have a bad experience here, I recommend skipping ahead to small claims court to be honest** They did an alignment (very poorly) on my car on/around March 24. Then two weeks later my two front tires looked like this. I asked them if this wear was due to issues with the alignment they performed but they said no, it was due to the "age of my tires." Then they doubled down and also claimed I hadn't rotated my tires often enough and that was the other reason my tires looked like this... if that were the case, why didn't they recommend new tires or a tire rotation on March 24 when my car was in their shop? I did not feel safe in my car after this experience and I highly recommend going to a different mechanic. read more

Proceed with extreme caution: I had an extremely frustrating and concerning experience with this location, largely due to Chris (acting GM). What should have been a straightforward strut replacement and alignment turned into weeks without my vehicle, poor communication, and ultimately a serious safety issue. We were told we'd get updates the next day--yet it took 5 days just to hear back, and constant follow-up calls were required the entire time. After the first repair, I noticed a minor noise and was told by Chris, "It's a new part--it needs time to wear in." I trusted that. A month later, the noise hadn't improved--and they admitted they had installed a faulty strut and had to redo the work. After the second repair, things got worse: immediate grinding and steering issues the moment I drove off the lot. This did not exist before. Chris dismissed it completely and tried to blame prior work from years ago, which was later contradicted by two independent professionals who confirmed something was installed incorrectly. The biggest issue, though, was Chris's behavior: * Called my car "the stinkin' Lincoln" and dismissed it * Told me he'd "rather work with your boyfriend who knows what I'm talking about" * Said he didn't even want to look at my case but would because my boyfriend is a vet * Frequently referred to women as "hon" or "sunshine" * When I expressed frustration after hours of delays, he threw his business card at me, slammed my door, and sarcastically told me to leave a review and use his name So here it is. Between the negligent work, lack of accountability, and blatantly unprofessional (and frankly disrespectful) behavior, I left with a potentially unsafe vehicle and had to seek repairs elsewhere that we were financially responsible for. He's inept and negligent, and Not one response from this business has come back to amend their mistake. Proceed with caution--especially if Chris is involved. read more

Went in and had my car taken care of within 24 hours + they had great communication. Pay in cash for a discount! They're trustworthy and kind read more

i was referred by our mechanic to Chris at Precision. Chris was very helpful, got me in right away and thoroughly went over the alignment with me. He even applied a discount to the service. It was a wonderful experience and I would highly recommend them. read more

So appreciate the expertise and honesty from this business! What a breath of fresh air! Great employees that truly care about their customers! I highly recommend this business and their staff! Chris Fowle is a great team leader, hard-worker, kind and professional! read more

Absolutely incredible experience! Called, described my car's "symptoms" to Chris, and he had an idea of what it might be right then. I needed it towed, he gave me the name and number of a gentleman who came and got within an hour or two. Had it up and running the very same day, gave me advice on what to look for in the future, what to avoid doing to make it last longer, the works! AND! The price! Absolutely phenomenal, my friends' jaws dropped when I told them I paid $150 for both the tow AND all the diagnostics, labor, etc. I was quoted $140 for JUST the tow from another location elsewhere. SO glad I called here instead! From me and my little Honda Fit: thank you, Chris & team! read more

Where do I begin. My experience with Chris and his team have been absolutely amazing. I was in Nashville for work and started having a little trouble with my car. Brought it into Chris and the Precision Tune Team and they did not let me down. When diagnosing some issues with your suspension can be difficult and it took a little trial and error but they got me squared away. Then to top it off the break caliper installation I did months ago ended up with both bolts to my caliper coming loose locking up my tire and resulting in me having to get my car towed into the shop for a second time. Dropped it off headed into work and Chris fixed the issue by the time I got off. The team here has gone above and beyond all you could ask of them. You guys have truly blessed me and I couldn't be more grateful thanks again guys. read more

Damaged Vehicle and owner has been dodging calls and requests for review of camera footage since date October 23. Update: Owner phoned today after I called corporate office and wrote a review. Once again, he is NOT available and cannot provide camera footage today. Refuses to take ownership and stated his camera footage is not all that great. BEWARE. If you want your vehicle returned safely you may want to consider another service shop. Updated: called corporate office today and left yet another message. Received a call back from Darrell (when asked for last name refused). Advised by Darrell that whatever the owner wants to do is up to the owner. Corporate office has no decision input nor can they make the owner call me back. Rude and condescending. They lack customer service and have completely shocked me as we have paid thousands between the three vehicles we service with them. Next to the BBB. Still dealing with the dodging owner. read more

I love this place. I trust them with my car and recommend them to all of my family and friends. I have a 1999 Jeep Wrangler and appreciate that they will explain the work and maintenance to do to keep my car running. They work with me on timing and aren't trying to price goug. Solid shop with reliable and knowledgeable people. read more

Shady shady business!! I can't tell you enough to stay away. Lies about doing work they never did.. and has jammed in parts on my vehicle had to get Napa involved to pay for what they broke!! Horrible stay away 0 stars if I could read more

I was staying in Nashville for a couple weeks with a converted camper van, when suddenly I developed brake issues. I took it around to several places, and as soon as I talked to Chris I knew he was the man for the job. His knowledge of vehicles is outstanding, rivaling only his sociability. During my time with Precision Auto, Chris and Dennis were unbelievably hospitable to me, even while working with a staff shortage and a MURDER HORNET that inexplicably stung Dennis while he was working on my van (he continued with the job despite being stung 5 times - what a beast!) I was treated like family my entire time working with them. They even let me sit on the shop floor and watch the repair, and both stayed after hours to make sure my repair was done. read more

Worst mechanic service I have ever had. I brought my car with a flat tire on Tuesday, and was told it would be ready by Wednesday. I called to check before going to be told it wasn't fixed yet. Ok, then follows a series of delays every time I called and told it was delayed. Then on Friday morning I was told to come and pick it up by 12:30pm as it was going to be ready. When I arrived at 1pm, not only was it not ready, but they had done nothing, not even order the new tire. They also couldn't find my car key for a while. I promptly took my car to another place. read more

Had a bad alternator the day after Christmas and almost no one was open. And even the shops that were open did not have a mechanic on staff. Precision had everything we needed, the expertise the great attitude and the honest diagnosis. Really appreciate Chris who just gave me the comfort that he will take care of things and make sure I get back on the road. Highly recommend this place. read more

First time visiting this place. I read good reviews on google. I booked an appointment for an oil change on a Thursday morning. The guy i spoke to booked me 2 days out and made sure to tell me I needed to be there by opening at 8 am. I showed up at 7.50 am and waited until 8:20 am and the shop didn't open. If the shop doesn't care about their customers time...what makes you think they care about the service to their cars? No thanks. read more

So the alternator they gave me died. Turned out it was re-manufactured, a fact that was NOT disclosed at the time the work was done. Even so, they wanted to charge us for the replacement. They also pulled a bait and switch for other repairs we wanted. I don't want to flat out accuse them of being cheats, but when the price quoted at the front desk is more than triple the one quoted over the phone the day before, somebody is at least being lazy/sloppy if not intentionality misleading. When the manager gets defensive and condescending, trying to make excuses for his utterly crappy quote by suggesting that it's because of the unpredictability of the repair (same exact description of work provided during both convos), and somehow implying that it's our fault, you've lost our biz. Completely unreliable. Just go to Lawson & Son instead. Not cheap, but very fair pricing for quality service. They always do exactly what they say, don't try to up sell, and they get the job done in the time promised. read more

We really, REALLY wanted to like this place. However, this last experience was the last straw. Customer BEWARE. To start, A couple years ago I brought my Chevy trax in because I was afraid I had a leak in my coolant system (my tank completely emptied after I had refilled it). They assured me they ran a test and there was no leak. A week or so later I had to get $1000 in repairs because I DID have a coolant leak and it leaked all over my engine. I should've learned my lesson then. Fast-forward to this June. I felt the "death rattle" in my jeep wrangler so I took it in. They told me I needed new brakes, brake lines, and brake pads, as well as new tires. I had them do all of this, and got new tires the same day at discount tire. A day later, my ABS and TLC lights would come on when I pulled out of my driveway in the morning, and my brakes would engage not allowing me to go over 10 mph. So we took it back to precision. The next afternoon we called and the guy, who apparently owns the shop but "knows nothing about cars" according to the mechanic Chris, said it was because the tires were too big. We told him they were the same size tires we've had on it for the past 2 years and the same tires that came with the stock Jeep W 2017. He said he would have Chris look at it in the morning. The next afternoon we called and Chris said it was because the right passenger brake lines were poorly installed and he fixed it. We picked it up, and it was still having the same issue. We brought it in again. We called the next afternoon and Chris said now it was because the back left ABS sensor needed to be replaced. So he did that. We picked it up the next day and he didn't charge us because "the part didn't cost that much". The problem is still happening. We called Chris, once again, only this time he said he actually never replaced the ABS sensor, he just cleaned it off, and the issue is that there's a lot of rust that keeps building up and covering the sensors so that he will clean them off next week. He said Itll probably keep happening though because they don't know what's causing all of the rust build up. That doesn't make sense for a number of reasons. My jeep has 50,000 miles on it, and has NEVER had this issue, not once, before having my brakes replaced. Now it's having it EVERY DAY. How is it Now suddenly having "rust build up" so frequently and so much that the ABS sensors have to be professionally cleaned weekly? Secondly, Chris told us the first time the issue was the brake lines on the front passenger, and then he changed his mind when we brought it back and said it was the ABS sensor on the back right, and then he LIED and said he replaced it when he actually, as he stated today, just cleaned off the rust. We are not bringing our jeep back for the 4th time in 1 month. This place will BS you and straight up lie about what the did/replaced. Now I'm wondering if they even replaced my brake lines/pads. We are going to another mechanic tomorrow to actually get this problem fixed and I'll update this review if they find anything else precision lied about. DONT WASTE YOUR TIME LIKE WE DID. read more

Called this place yesterday around 8:30AM. To schedule an appointment for an oil change, battery, filter, belt change as well. Spoke to Chris he said "come on in tomorrow at 8:00AM ask for me and I will take care of you." Sounds great! The next day I come in right on time and the door was locked. There was another person waiting outside. I waited a few min and the gentleman open the door. I said i was looking for Chris i had an appointment. The gentleman at the front desk said "Chris is late and we don't take appointments, its first come first serve." Was very surprising that wasn't mentally on the phone as i said i was new to the area. The man said i am the only mechanic here i don't know when i can get to it. I am swamped. I said okay when can you get it done, should i come back later? And he legitimate turned me away as i told him i took the day off to do this and was willing to come back.... not a great experience at all. read more

DO NOT take your vehicle to this Precision Tune Auto Care. On June 24th our car died on the side of the road. We had it towed to the nearest auto shop which happened to be this place. The owner, Chris, acted like our best buddy and we initially felt assured that our car was in good hands. Over 8 weeks and $4500 later, we were able to pick up our car only to have it die AGAIN on the side of the road one month later. Because our car was still under warranty, we reluctantly had it towed back to Precision Tune Auto Care where it has remained for 6 weeks now. Through this entire ordeal, Chris has dodged most of our calls and we are ALWAYS the ones who have to call him. He NEVER calls us with any kind of update. Also, when we call and anyone else but Chris answers the phone, they know NOTHING about the status of our car and they are truly the most unhelpful. Chris has assured us on three different occasions that our car will be done on a certain date, only for us to call on that date and be told it won't be done "for a few more days." He told us weeks ago that he has the parts to fix our car but he doesn't have the employees. I understand being short staffed and I feel like we've been more than kind, understanding, and patient. At this point, I feel like Chris is taking advantage of our kindness and intentionally putting other jobs ahead of ours. I hope we never have to do business with Chris and Precision Tune Auto Care again. read more

Come in at any time past an hour before opening and the mechanics are swamped with work. The store opened at 8am this morning, and I arrived at 8:25. Instead of letting me inside to talk at the front desk, the mechanic approached me outside the front doors. Not only was this rude, it was highly inappropriate. You do not try to dissuade your patrons by waving them off outside. This was a different mechanic, not the supervisor, who usually mans the front desk. A THREE HOUR wait for a regular oil change? Ridiculous. Simply ridiculous. Luckily, after two other mechanics arrived this estimate was reduced minimally. The only reason I am maintaining the 3 star rating is because the last two times have only taken an hour with stellar customer service. Granted, I had to arrive at 7am for an 8am store opening. This time, the mechanic was a bit surly and downright standoffish. Ugh. Due to today's lack of customer service, efficiency, and complete unawareness of patron time, I had to downgrade what was once a 5-star rating. Luckily, there is both television and wifi available in the modest waiting area. Usually, the service is great if you arrive early. Edit: Chris comped my oil change after the 3 hour wait. They couldn't get a needed part, but I'm so grateful for Chris' stellar customer service. Rating going up for sure. read more

just used this shop to fix my '09 passat. honest workers that even helped me save money. good turnaround time. good communication. trustworthy, would recommend read more

I met this Argentinian family out in Margate really tremendous they have a wonderful following they do some exotic work very honest straightforward clean shop great work I would recommend this business to anyone read more

Great shop with a great manager! Came in for a check engine light and they quickly diagnosed my car. Unfortunately, my car was in worse shape than I had thought and the quote was higher than I would have like. Chris, the store manager, kindly explained the problem and my options. Since I didn't want to shell out a large amount of money on the spot, Chris recommended me some places online where I can purchase parts for much cheaper than what they can get. Most car shops would not do this since they want make a larger profit from their part sales. He also didn't charge me for a full hour of labor since he thought that the diagnosis of my car didn't take the full hour! This car shop is HONEST and won't try to rip you off ! Definitely the friendliest car shop I've been to in town too. I would definitely recommend this shop! read more

When I asked them about an oil change, he said that Corvettes are only built for speed and weren't a good car for the road. He goes on about how their racks would damage my car and he couldn't help. I felt insulted about how he kept talking about my car not being a good fit for the road. Super disappointing because I was really looking for a local shop to service my car. read more

I've been going to Precision Auto Tune since 2002 and have nothing but GREAT things to say about it. The manager, Chris Fowle, is a very personable guy with amazing business sense. Donny, one of the mechanics, is fast and friendly and is a whiz at diagnosing problems. They don't nickle and dime you to death...for example, I had acceleration issues about two weeks ago. Donny replaced the spark plugs and did a basic tune up and all was well. A week later, I noticed the car was still acting sluggish, so I stopped by after work and Donny rechecked the plugs, only to find one of them had cracked. He replaced the plug ASAP and they did not charge me for the labor. Clearly they could have, as the defective plug was not their fault, but they replaced that plug and sent me on my way. I really have nothing but good things to say about this place and the staff...they make you feel like you're being taken care of, not scared and suspicious the way a lot of car repair establishments can make you feel, and that goes a long way. read more

Just left, and will NEVER be back again. I used to be a very loyal customer, gave them high reviews on the website and everything-2 years ago.. All I wanted wanted was an oil change. My car takes 10W-30, which they normally have. Today, however, they didn't. So the manager suggested I go to the auto supply store next door to pick up some of the oil I normally use. An oil change usually costs $34.00. I agreed, walking next door, I got the $22.00 oil. Once I returned, I asked about the diffrrence. I had to do the the leg-work and buy my OWN oil. The response was: "Yea, I'll take care of the oil filter, so $23.98 (give or take) ..." So, the total I would have paid was around $45.00! The normal, remember was $34.00 I guess bc I wasn't getting major work done, he couldn't have cared less. Well, I will never return. And, I will never reccommend them again. read more

My experience with Precision Tune Auto Care... My wife needed work done on her A/C. After reading some positive reviews on Yelp, we took it to Precision and he quoted us a price that seemed high. We shopped it around to two other highly-rated Nashville garages. As it turns out, Precision was the lowest of the three by roughly $100. Since then, we have made it a first stop for oil changes and routine maintenance. Their service is timely, thorough, and in my experience, honest. A basic oil change runs $30. Oil Change + Fluid Check runs around $35. Oil Change + Fluid Check + Tire Rotation is around $50, IIRC. While this may be higher than some instant oil change places, the quality of service more than makes up for it. I would also recommend this place for any woman looking to have maintenance done to her car. They always treat my wife with respect and never attempted to tack on unnecessary charges through high-pressure sales or scare tactics. The only downside I can think of is the location. It's located near Charlotte & White Bridge Rd, which for some people may be out of the way. read more

I'm disappointed with my experience here to just get a simple oil change. I came in the weekday morning and asked to drop it off for an oil change. The person at the desk said he would call me when it's done. When I called myself to check in at about 5pm they said to come by at 530 and it will definitely be done by 6. I said my partner would be there to pick it up. They had still not brought my car in by 530 when my partner arrived and they did not finish until after 6. In addition they said "your partner agreed to a premium oil change" which was a complete lie. They took advantage of the situation and charged us for a premium oil change, in addition to taking longer than it should have been. read more

I didn't actually have a service done here so my review is just about my experience. My car failed the emissions test. I took it to the dealership to have the problem corrected, and the check engine light came on a couple days later. I didn't want to drive all the way back to Franklin, so I called Precision. They told me they don't take appointments. It is only first come, first serve. When I arrived, they had a 2 hour wait so he told me I could come back at 2 PM. When I came back, I still had to wait an hour and half. After the car was inspected, the mechanic informed me there was nothing wrong with the car. The mechanics were very nice, and he didn't charge me for looking it over which he could've easily done since I know nothing about cars. I think this place could greatly improve by offering appointments. It's frustrating to wait over an hour for nothing. read more

They get the job done right ... so five stars for that. but they are ether to busy to be complete work at a decent amount time or disorganized to the point that I feel like it's not worth my time. I've never had them call me to tell me about an estimate or if my car is fixed. I'm always calling them. They are very busy all the time. Might mean they could afford to staff up. Just saying they could use some improvement. read more

They replaced my oil pan but didn't replace the o ring even though Chris said it was necessary. When I picked it up oil pressure was unstable and dropping. Chris said it was oil pressure switch and would be $100. When I picked it up problem was the same and he charged me $218.00. I took van to another repair shop and they said it was the o ring. Called Chris at Percision Auto for two days and left messages but he never replied, finally went there and a Chris said they didn't replace O ring and he wouldn't give me credit. I would NEVER go back to this place and wouldn't recommend anyone else going either. read more

I stopped in here due to some noisy brakes and a check engine light. Chris was so insanely helpful. I don't know a single thing about cars, and always get taken to the cleaners when I take my car in for repairs. In a situation when most repair shops would have talked me into some crazy fixes for things that aren't broken, he showed me exactly what was going on with my car. It turns out I needed new tires, an alignment, and a gas cap. He taught me how to shop for tires and get the best rates. He also showed me exactly why my gas cap was causing my check engine light, and recommended places to get one. I left feeling more knowledgable about my car, and he didn't even charge me! They did a brake inspection, and didn't have me pay because the brakes weren't the issue. Cannot recommend them enough! read more

Just jumping on the bandwagon here -- I went to Precision on Charlotte today and had a great experience. It was far less expensive then the quote I received from the first place I called, and I was able to find a 10% off coupon on their website. I'd grown used to spending hours and hours in waiting rooms for car service (usually at least an hour or so more than they initially tell me) but these guys got me in and out fast, as promised. In other exciting news, who knew spark plugs could bring me so much joy? My car is no longer shuttering when I start it and when it's idling. Hooray for small victories! read more

These guys are amazing !!! Walked in and spoke to the GM Chris. True professional. My wife's car needed an EGR valve in order to pass the emissions test so that we can get it registered in Davidson County. What I noticed when walking in is that the computer was not facing to where only Chris could see it like he was looking at some top secret documents. Although when dealing with previous mechanics at other shops, it seemed like they were. Chris took the time to go over our options, with the computer facing us (damn shady mechanics), and possible causes for the codes that we received regarding the check engine light being on. After pinpointing it he suggested what we should do to save us A LOT of money. We did what he suggested and after bringing her car back in for the repair, I can now say that my wife's car is running better than it has in a long time. Shady mechanics give guys like Precision Auto a bad rap. I have definitely found the best mechanics for future automotive issues. Give these guys your business, seriously That's all I'm saying !! read more

Fantastic service. We recently moved to Nashville and were in need of a reputable mechanic, so I turned to Yelp. Based on what others said, I called Precision to ask about an odd noise coming from my engine that I suspected it was the alternator as I just had to replace a dead battery.. Chris (the General Manager) told me to come by and he'd take a look/listen. When I showed up 15 min later, he came outside and tested my alternator and sure enough, it was not working correctly. I told Chris that I was currently between jobs, so he told me about a parts website where I could buy a new alternator, bring it (or even have it shipped directly to Precision) and they'd install it for me...saving me about $150. I ordered the new alternator and took it in first thing in the morning and a little over 2 hours later, my van was running like new again. The thing I really appreciated about the team there at Precision Tune Auto Care is they told me what they were going to do, how much it would cost, and how long it would take...and then they did it, just like they said, at the price they quoted me. No surprises...and that's a good thing when it comes to car repairs. read more

I absolutely would not take my child's bicycle here! Technicians are not educated they come and go like you change your underwear!! They automatically will diagnose cats that aren't running as a bad fuel pump! They call to update on issues with your car and really somethings are so small but the service writers talks like Joe Biden, he convinces customers so easily. There is homeless people walking in the shop( at which the service writer states is OK) don't leave anything behind in your car!!! If you have a car with any power at all they will hot rod it on the test drives. I have first hand seen this and also I have seen homeless people come asking for money and huge amount of drugs being in cars while serviced. Go somewhere else. I mean take it to a dealer to be safe. This place is a joke and the owner is there one day a weeks because he has other jobs more important than overseeing this shop. The service writer runs this outta tune automotive!!! Don't go. You will have more issues and be nutter than a can of planter peanuts before you get your problem(s) resolved!! Happy shopping read more

Chris is the best! We've been doing our oil change here for years. As they get so busy, you need to go there either first thing in the morning, or drop your car there and pick it up the next day. Great great service. Highly recommend! read more

I will return for the honesty, professionalism, & integrity I saw exhibited at this location. I am a military Chaplain so I take this very seriously. The staff went out of their way to help me with two cars, one a 2002 Sebring I need serious work on & another a 2015 Ford Hybrid C Max just needing a fuel change but A $55 one! I will recommend them to friends & colleagues. read more

This is the ONLY place I will get my oil changed while in Nashville. Chris is the main guy and he is always informative, gives great customer service, and lets you know a priority and realistic time-line of what needs done on your car without the typical pushiness of a mechanic. As a young female I never felt like he was trying to rip me off but take care of my car for my safety. Plus McKay's used bookstore is next door so you can go browse, or get groceries at Kroger across the street and they call you when your car is ready. Fabulous. You won't be sorry you did business here. read more

I went in to get a brake light fixed and some minor routine service. It took less than an hour. The guy was very friendly. He just immediately started working on figuring out the brake light, as soon as I told him about it. And the cost - I'll just say it was the best deal for the service I've ever received. I highly recommend them. read more