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Firestone Complete Auto Care

2.6 (39 reviews)
Closed 7:00 am - 7:00 pm

Services - Firestone Complete Auto Care

Auto diagnosis or inspection

Auto maintenance

Auto fluids and filters maintenance

17 More Services

Oil changes

Auto wheel alignment

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Tire balancing

Tire installation

Tire repair

Tire rotation

Tire Pressure Monitoring System repair

Wheel alignment

Firestone Complete Auto Care Photos

Recommended Reviews - Firestone Complete Auto Care

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Reviews With Photos

In the lobby
Terrell L.

Nice Tire Guy.... I had a flat tire, It was Friday afternoon, this place was closing in 15 minutes and the Manager / Counter Man was nowhere in sight.... The Tire Guy came out and offered his assistance, in his opinion I would be better off going to NTB down the street and have my tire patched. I was thankful for his honesty and for taking the time to address my issues while the counter was not being attended. Thankfully I made it to the next tire shop for help !

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1 year ago

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9 months ago

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Lee S.

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1 year ago

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Lee S.

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1 year ago

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1 year ago

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Lee S.

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1 year ago

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Lee S.

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3 years ago

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4 years ago

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3 years ago

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3 years ago

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3 years ago

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14 years ago

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2 years ago

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3 years ago

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6 years ago

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3 years ago

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7 years ago

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7 years ago

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11 years ago

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Bridgestone S.

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8 years ago

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4 years ago

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Lee S.

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5 years ago

Kyle was fantastic! Super helpful & very informative & friendly! Definitely would recommend!

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7 years ago

William the service manager is the best. Worked his ass off to make a very difficult stoned AKA myself happy.

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8 years ago

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11 years ago

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7 years ago

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9 years ago

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11 years ago

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9 years ago

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7 years ago

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9 years ago

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14 years ago

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11 years ago

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9 years ago

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Ask the Community - Firestone Complete Auto Care

Review Highlights - Firestone Complete Auto Care

William, the manager, is beyond helpful and truly cares about his clients.

Mentioned in 3 reviews

Read more highlights

Eurwerks

Eurwerks

(40 reviews)

Sylvan Park

Customer service is nonexistent at this shop. They take your car for a scheduled drop-off but give…read moreno guarantees on when they'll start or finish the work. Communication is poor, leaving you feeling like you must hound them for updates. My car was with them for 5 business days, during which they only worked on it for 3 to 4 hours and failed to fully repair it. Scheduling an appointment feels pointless. I booked a diagnostic test for my main and auxiliary batteries 3 days ahead of a Thursday appointment. I confirmed the appointment the day before. When I dropped it off Thursday morning, I was assured I'd receive an update "maybe after lunch time." By the end of the day, I received no update from them and when I stopped by the shop, I could see that my vehicle had been untouched. I reiterated my need for the car by Monday, and they said they'd try to look into it the next day. On Friday, I sent a polite reminder and received a curt response saying they prioritize repairs as they arrive. It became clear that appointments are just window dressing. They finally completed the battery replacement on Friday but then found what they believed was an issue causing a battery drain, requiring more diagnostics. A delay in identifying that problem extended my car's time with them. By end of day the following Monday, I had heard nothing from them. On Tuesday, I asked for an update and was promised to be provided a status update before end of day, but they failed to provide any kind of update. On Wednesday, I pressed for an update again, reminding them of the delays. They finally had a tech spend a couple more hours doing diagnostics but still couldn't pinpoint the issue and stated they would need more time (and money) to troubleshoot. After 5 days and minimal progress, I decided to retrieve my vehicle. A nearby Mercedes dealership charged me for diagnostics and found NO issues! Given my experience, I do not trust this shop for future work. They've lost my business and have shown a troubling lack of efficiency and a customer centric focus. From previous reviews, I've noticed that the shop's ownership likes to debate negative reviews (and they get the last word). I've provided all the facts accurately and if Yelp allowed more space for reviews, I'd give you even more details. For potential customers: be wary. They treat new customers poorly, break promises and take too long to perform basic maintenance. Save yourself the hassle--go elsewhere.

these folks know their stuff, run a family business, and are fair and honest. Been taking our cars…read moreto them for nearly two decade.

Murphy Road Service Station - Located centrally in Sylvan Park

Murphy Road Service Station

(2 reviews)

Sylvan Park

I'd been gassing up at the Sylvan Park Shell station for years not really paying attention to the…read moreservice station, or the deli, that comprise this little complex off Murphy Road. But when I needed some serious car help, these guys stepped up big time. I was spoiled growing up to have a father who doubled as my mechanic, and so it was hard to trust someone else with my baby. I'd had the same car since I was 17, and I wanted to keep her around as long as possible. They guys here helped me to do just that. They are honest, up front, and do not BS you about your vehicle. You many not always like what they say, but they aren't crooks. They will tell you exactly what you need done and what they think you should do. They are going to be a bit more expensive than those one-hour-oil-change places but you won't have any issues or complaints after they take care of your car. It's a smaller shop so keep that in mind when planning to drop your ride off here: it will take a little more time but again, you can't beat the results. I can honestly say I wouldn't trust anyone else in Nashville with my car. And if they couldn't fix a problem, they could refer you to someone who could. That happened when I needed a muffler, and they referred me to a fantastic local guy at Batey who did an amazing job. Thanks to them, I was able to keep my older car running for years before needing to get another one. And they are still kind to me anytime I come by for gas. They are good to you and will remember you and help you if you give them the respect they deserve for their hard work and honesty. I would recommend them to anyone who wants not only excellent customer service but good, old fashioned trustworthy service. No one else will put their hands on my car so long as I live here.

Had a headlight out and John took care of it immediately. He even checked it out during the pouring…read moredown rain. Very honest and reliable service station. I'll be coming here for my car troubles from now on.

Firestone Complete Auto Care - tires - Updated May 2026

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