Austin was our service representative and he really delivered. We were in a bind. He was able to fix the issue get us a new set of tires on and well balanced, for a fair price and quick turnaround. I feel this was a good value for what we paid. And I really felt like they were being honest with me and not trying to sell me on things I did not need. So thank you. read more

I went here 2 weeks ago for a squeaking car. They gave me a list of a few things far that needed to be done. I called them and said I only wanted 1 thing. I come back to get me car and they did things I said I didn't want and when I asked them to take the things out I didn't want he said "well it's too late". They did not fix my original issue and I had to pay more for something that did not fix my issue. I would advise against this place! read more

Please do not EVER take your vehicle to this location! They literally destroy alter devices in your car to fail later. I took it for a tuneup cause of a sudden emergency less than 48 hrs later brakes fail in the general vicinity they was working on. The rep Adam had the audacity to offer discount to other customers then deny me and try to charge me for services they do complementary. After all of that less than 24 hours later, my back right tire fails literally comes off the tire. They sabotage my vehicle to have an accident but not cause a major accident. Do not take your car there.!! They are bias and will suggest (lie) to your face about repairs to make an extra profit. They only recommend services they do ,I was verbally told later the real reason by accident in a fit of rage by Adam. Look at different reviews, this locations treats customers differently. Overall they charged me $1,700 with some repairs not even necessary to sabotage things to fail later. It is a shame, this location went down hill really fast. Just a money grab !! Pay premium prices to be swindled out of money not worth your time. PLEASE do not waste your time. I been a loyal customer to Firestone until my experience at this location. -- just emailed the address provided 2/15 read more

Firestone Complete Auto Care - How the tire shredded. I didn't think this happened, unless the tires were dry rotted at purchase. Could be wrong . - Tires Near Me - Nashville, Tennessee

This place was amazing!!! They did not give up on finding the part I needed for my Volkswagon. The sales manager, Adam ended up driving 45 minutes to pick up the part himself. They were honest from start to finish about different possibilities. Dakota was super friendly, and after sitting in the waiting area all day, I got to witness a very organized ran business, a team who seemed like they wanted to be there, and in the end, my car is fixed and I can continue my road trip! Austin has a nice smile and great customer service!! And HUGE thanks to the mechanic Tu, for fixing all my problems! read more

I had an appointment for the morning. They didn't actually get to my vehicle for 2 hours. This business seems to think an appointment is a means to another appointment. They just need to disclaim more and set realistic expectations. Feels that they don't mind wasting peoples time. They honestly just need to figure out a better scheduling system. It might not be this firestones fault it might be all firestones fault because of a lack of logistical competency. read more

Have a nail in my tire and scheduled an appointment 2 days ago for 11am. I get there and they tell me it will be 3 hours. Uber back to my place and it's been 4 hours. Call them and they say it will be another hour........I might as well of used that uber money to pay a mechanic up the street to fix it in 15 minutes instead of wasting my day on their warranty. I have to go into work soon and haven't eaten because I've been waiting all this time read more

GO SOMEWHERE ELSE!!!!! TAKE YOUR BUSINESS SOMEWHERE ELSE! THE REVIEWS ARE TRUE!!!!! Unfortunately, after you schedule an appointment, you still have to be approved for your appointment!!!! On Saturday I booked a wheel alignment for a Monday morning. They are fully open on Sunday's so idk why the worker didn't approve any appointments. Yet today is Tuesday and I still have not received a confirmation email informing me I can come to my appointment (WHICH WAS YESTERDAY!!) This is my second time scheduling an appointment for a wheel alignment AT THIS LOCATION! The first time they did cancel my appointment and told me that they were unable to do it that day (then why is it available on the website?) BUT they had canceled it in advance and this time they didn't even reach out at all. I will most definitely take my business elsewhere due to the rest of the reviews. The reviews below are terrifying! read more

Our car had power steering issues, we brought it in on a Tuesday. On Thursday I called to get an update as I have not heard from them since bringing my car in. They said they replaced the pump and still the issue was continuing. They had my car for a week with no updates on anything! If I wanted to know the status I had to call. Zero communication and zero customer service, this location needs help in learning how to treat its customers. In the end, they couldn't fix the issue and we have to take our car to the Jeep dealership in hopes we can get the issue resolved. Take your vehicle to another location! read more

Made an appointment for 12 for an oil change and tire rotation almost a week in advance. Figured I would just drop it off rather than wait and told them I needed it by 3. Showed up at 3:15 and they hadn't even touched it. Why even let me make an appointment if that how you do things!?!? Should have just waited for it at 12 because it seems they don't start your car until they know you are waiting. read more

Jim had my car all day. Paid for Uber. Left it for oil change. Called said it was in the bay. Pulled in at 6 pm. Went in. Couldn't find paperwork. Said oh sorry we didn't know ur car was here. That's how they rolling here at Firestone. Keep up the good work Jim. read more

Ryan was amazing! Came in needing a new battery and everyone here was so straight forward and helpful. Will be coming back :) 10/10 experience! read more

Nice Tire Guy.... I had a flat tire, It was Friday afternoon, this place was closing in 15 minutes and the Manager / Counter Man was nowhere in sight.... The Tire Guy came out and offered his assistance, in his opinion I would be better off going to NTB down the street and have my tire patched. I was thankful for his honesty and for taking the time to address my issues while the counter was not being attended. Thankfully I made it to the next tire shop for help ! read more

Firestone Complete Auto Care - In the lobby - Tires Near Me - Nashville, Tennessee

Called this place as soon as they opened at 8am. All i needed was my headlight changed. Dude on the phone named Adam said i would have to leave my car there all day, which seemed odd for such a small task, but i needed it done today so i took my car in. When i got there the guy at the front counter, who was the adam i spoke to, said they had all booked up in the time we spoke. i live six minutes away from this place. So, i went down the street to pep boys. Not only was the guy at pep boys working alone, but he got my headlight fixed in like two minutes and taught me how to do it next time it happens, all i had to do was go buy the bulb at o'reilys. DO NOT WASTE YOUR TIME WITH THIS FIRESTONE. they clearly have no time management skills if they can't fit in something that literally took two minutes to do. and firestone will be rude to you about it. adam acted like i was asking for the world and totally inconveniencing them for asking if they can fix my headlight. i personally will NEVER give this place my money and urge others not to either. pep boys got it done fast and cheap AND i walked away with a new skill. firestone could NEVER offer that kind of customer service. read more

I had a appointment at 11 dropped it off at 10:30 showed up at 5:30 to pick it up and they were just now putting it in the shop to work on it why make a appointment if y'all not going to do shit when y'all say 7 hours later after after saying 3 hours prior saying it's going in now and show up and it's in the same spot and yall have not taught it yet read more

So I scheduled an appt (for the second time) well in advance of the day requested and specifically put in the notes that the last firestone that aligned my vehicle messed up with the camber eccentrics and it ruined two tires. Well, they never confirmed (3 days later I called to inquire) and was told I could drop it off that same day and they'd fit it in. Col. I'll be right down. Reiterated when dropping it off that camber eccentrics were in place and the last adjustments were done incorrectly (they actually made it worse) and was assured it would get fixed up. Well, an hour after I dropped it off, was told my vehicle was on the rack and informed me I needed a new tire. Sure... see original drop off complaint, ya? Two and a half hours later, no word.. getting late, called THEM to ask on status. "Oh, yeah you're ready to go". Ok. So I get a ride back over, and am told "they couldn't adjust some things, you're going to need to replace parts to get that measurement correct". And when I'm looking at it, I see that they made ZERO camber adjustments to either side. So, you literally did 1/2 your job and then try to sell me parts that you were already told it has installed and need adjusted? Seriously? This is what gives mechanics a bad name read more

My husband was having surgery and after dropping him off (had to wait in parking lot due to COVID regulations), I tried to start my car and the battery went out. The security guard for the hospital was able to give me a jump so I could go get my battery replaced. I went to Firestone at 5808 Charlotte Pike and they helped me right away considering they had to have other customers with appointments and such. William was amazing and assured me they could take care of me. Usually my husband deals with this sort of stuff so I was nervous about even finding it. I waited outside so I wouldn't take up space indoors knowing it's difficult during COVID. I was lucky enough they got to it pretty fast and was out the door back on track to the hotel. Thank you so much for the wonderful and fast service! I was worried about timing considering I still had to get our stuff out the hotel before check out and my husband's surgery. Thank you William and the tech (I do t know his name)! read more

You guys WONT BELIEVE THIS!! I ordered tires from the Nashville west location and had issues with having them put my tires on. They wanted to keep the car for days for tire instillation so I called the 5808 location to see if it was possible to get my tires transferred there and put on at a more reasonably time due to the Nashville west location taking their time. I was told that I could bring my car in at 7:00am( appointment set) to have my tire put on. Upon arrival the next day at 7:00am I was met with a guy behind the counter looking me up and down. I informed the guy that I had an appointment and explained the prior phone call and situation at the previous location. The (Caucasian)man at the counter continued to look at me strange. I asked the man at the counter " is there a problem ? I asked in a even tone again " is there a problem? Due to the guy giving me attitude for no apparent reason. The guy at the counter then said " we're going to need your car for the whole day" with a smirk on his face. I then asked the guy are you treating me like this because I'm black? In Nashville this is common. The man at the counter then proceeded to ignore me and took another customers request that walked in after me and told him (Caucasian man) that we will get you in right away. To my disbelief I called the FRANKLIN PIKE Firestone and told them what was going on. The guy at the Franklin location called the store to have the tires moved to the Franklin location to service the vehicle to try to fix the situation. While the franking employee was on the phone with the 5808 man at the counter the man at the counter put the phone on speaker phone so I and the other customer in the store could hear their conversation regarding my situation which was completely UNPROFESSIONAL by the guy at the counter at the 5808 locations. I then talked to the employee at the 5808 location and informed him of what I witnessed with their call being on speakerphone that he didn't know was on speakerphone. I then left to go to the Franklin PIKE location where I was treated like a valued customer. Living in the south has its challenges but I never thought I would deal with racism at an auto repair place (5808 charlotte Pike) when I'm doing nothing but trying have my car serviced. The Franklin location handled the situation professionally. I will NEVER go back to the 5808 location or the Nashville West location. read more

It was no excuse whatsoever for the customer service @ this location peorid! Ontop nastiness waiting area, bathroom ugh! read more

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Made an appointment online and received a confirmation email from the store only to show up and be told their online system hasn't been working properly for months and there was no actual availability. read more

Zoe is amazing! So helpful. I was feeling stressed out because my tire pressure light kept coming on after I would continually put air in them. She took the time to come out and look at each of my tires and was so sweet the whole time. Any questions I had, she was on it! I am having my oil changed with them tomorrow along with all my car air filters. read more

Everyone there was great. I scheduled an appointment to get my tire repaired or replaced due to a road hazard and they were great and communicative. They were running a little behind, but were super apologetic and great to work with. I would highly recommend and will be back again if my car requires it. They were also following COVID guidelines and masks were mandatory and there was hand sanitizer around to use as well. read more

DO NOT, I repeat, DO NOT take your car to this place for service (5808 Charlotte Pike, Nashville). Every time I have had my car serviced here, I had a morning appointment and arrived prior to my appointment (only getting an oil change and tire rotation). I advised them that I needed my car by 5pm, every time. 5pm rolls around and they have not even started on my car. Then they lie to me over the phone when I call them at 5pm to find out if my car is ready and tell me that they are working on it but cannot give me an estimated time of completion. Here I sit at 6:40pm and my car is still in the parking lot. They have not even touched it. This has happened at least 6 times over the past few years. You would think I learned the first 5 times. read more

Id give less stars then this if available. Show up for an 5pm appointment and the 2 men at counter don't even look my way. 10 mins later one of the guys decides to greet me. He asks me if there is a way to reschedule my appointment and who would reply yes after driving through traffic to make it to an appointment on time. He replies i will have 2 wait til 7pm, 2 hours later for a freaking oil change... ask him why no one called and he replies he just found out...BULLCRAP read more

I felt taken advantage of. I wouldn't trust them .. Ever I had a flat ... I know the tire could have been patched with a plug... They instead insisted on charging $130 for a new tire They suck. read more

A friend of mine was driving out of town for the weekend and was overdue for an oil change and tire rotation, so she wanted to get those done before the trip. The local Subaru dealership quoted her $150, so I asked her to wait while I checked around. I called this Firestone location, and they said they could do a full synthetic oil change, plus a multipoint inspection that included a tire rotation, all for about half the cost at the dealership. They didn't have any appointments left for the day, but they said they would work it in for us anyway. We dropped it off, and a couple of hours it was done. Very easy, professional, and reasonably priced. It was a great experience overall. read more

Be prepared to wait for hours for simple car maintenance even with an appointment. They told me I would be taken next as there were no appointments in front of me but it still took them over an hour to just get my car in. I only was getting a tire rotation and simple inspection done. When asked how much longer it would be I was met with a rude reaction of they will get to it as soon as they can. While sitting in the waiting area I overheard multiple phone calls where the receptionist was rude, slamming to phone down and complaining about the questions being asked. When I asked what the point of an appointment was he told me well if you didn't have one you would be behind the 13 other cars who are here, i was not given an option of coming in without an appointment so not sure what that's supposed to mean. I was the only one in the waiting area after 30 minutes of waiting, everyone else was checked out and done so no clue what the hold up was. When I checked in for the 4th time after multiple cars had left the garage and over an hour of waiting, I was told the technicians were now on lunch. If I knew it was going to be this long, I would have gotten a ride home to get things done but I was told I was "next". Very frustrating experience and recommend not using Firestone or atleast this location for your car maintainable needs. read more

Kyle was fantastic! Super helpful & very informative & friendly! Definitely would recommend!

William the service manager is the best. Worked his ass off to make a very difficult stoned AKA myself happy.

I needed a headlight change and everywhere else said I need to remove a bumper but I took it here and they didn't have to! Took a little bit but it was fixed and costed about $40. They didn't mind that I had my own headlight that I already brought in. They also did a courtesy check and noticed my tires were very low on tread but when I said I couldn't afford it they didn't pressure me, so I'll definitely be back! Thanks to Leon for explaining everything and making sure I understood what I needed and also explaining the financial options I had. I'll be back! read more

Took my Tacoma in for a routine oil change and alignment; also asked to have brakes checked. I was told my front rotors were shot, not wanting to drive with bad brakes I agreed to let them service the vehicle. Not sure what they did for $700, but my brakes are worse than when I brought it in and my truck rides like it has tires that are 4 different sizes on it. Will be taking her back to the Firestone in Smyrna to see if they can undo the damage this location has caused. After mentioning this at work, I had no less then 3 people tell me "Oh no, you took it THERE?" Apparently, this location has a reputation for shady dealings and shoddy workmanship. Wish I'd have known that two weeks ago. DO NOT USE THIS LOCATION! read more

These guys are amazing! They helped me put my spare on when my tire was going flat and I was able to make it to the tire shop the next day. They did this for me 5 min before closing time! So kind and trustworthy! read more

These guys are doing their damndest. It's hard to find good help out there these days. All of the staff were very pleasant and helpful. Randall gave excellent customer service and was accommodating during my stay whilst getting new tires. I'll be sure to go back for car and tire needs. read more

Every one has different experiences but mine was terrific. I needed 4 new tires and Randall was helpful over the phone and in person. I researched tires on many websites and different locations and knew what I wanted and how much I wanted to pay; Randall met that price. My install took less than 4 hours for 4 news tires. He did not try to sell me anything additional that I did not need. Whole process was smooth. read more

As I sit here after 2pm, and arrived at noon, I was very clear but understanding, I was called away for an "emergency" unplanned trip, and had an appointment at 2 PM. They guaranteed that my car would be ready before my 1:40 quotes time as the latest it would be ready. Now that it is on the lift, they won't take it down without charging me, but haven't done anything. The excuse was "the guy who told you it would be ready doesn't work here and was helping out. So the guy next to him who heard everything didn't bother saying a word. Now these incompetent jack offs don't have my oil filter, so it sits up on the jack with the oil now drained, and me losing my doctors appointment for the yellow fever shot that I'm hoping to not get since I will no longer be able to get my immunizations for a multi country dream trip which I know will have to change. Although this has happened a couple months ago, I still feel like I need to post their sub standard (even for the shady profession of car repair). Go anywhere else, they probably aren't good, but hopefully won't laugh after they lie to you. read more

These people are crooks. They will tel you one price and then AFTER they've done the work they will charge you another. Only go here if you like wasting your hard earned money and getting cheated. Will NEVER go here again or recommend. Don't go to a national name shop. Go to Terry's down the road. read more

The only place I will have my car worked on! William, the manager, is beyond helpful and truly cares about his clients. I highly suggest this firestone location read more

Firestone Complete Auto Care on Charlotte Avenue is the absolute best place to take your car for any maintenance or repair. I just moved to the city and have been looking for a great, honest, and hardworking mechanic. I can honestly say that after taking my truck to Firestone at 5808 Charlotte Pike, I have finally found a mechanic that has all three of these qualities. I strongly encourage any vehicle owner to go to Firestone on Charlotte Pike. They are knowledgeable and trustworthy. read more

UPDATE 9/18/2015 (changed from 1 to 4 stars): Firestone diligently followed up with me after my earlier review, and the store manager called me directly. He offered to do whatever necessary to correct the situation, and ended up offering me a refund for the price difference. Recently, I needed an additional tire for another car, so I used that refund as a credit towards that purchase. Even though the initial visit was disappointing, Firestone (& Randall, the excellent store manager) put the customer first and did an excellent job of providing true customer service. I'll definitely be back! ORIGINAL (1-star) REVIEW: I chose Firestone after looking at all price options available in my area. Firestone website showed a suitable Primewell tire for 49.29 each, and the tire showed to be in stock at the particular location I chose. I even received an appointment confirmation email the next morning. I showed up, and was told (after showing printed quote to agent) that "this article number doesn't even show up in our system. We do have something comparable in a Primewell, and I'll do the same price for you". Then someone else (manager?) walks out, the first person explains what is going on, and then he (second person) says "yeah, we don't have this one. I can order it for you". I explain that I am going on a long driving trip the next day, and don't have time to wait for an order. I ask HIM about the price match, and he says "no, I can't match that price". So I'm basically stuck at this point, so I end up having to pay $12-13 per tire MORE to get it done. I would have NEVER chosen Firestone if my best price option was a $62 tire -- I had already found several other deals better than that at other places. Lesson learned -- no more Firestone bait & switch tricks for me. Would have been very simple (and the right thing to do) to match the price since the system had already quoted me a price for a supposedly IN STOCK product. read more

Staff was very friendly and helpful but like every Firestone I have ever been to, they try and sell you more than you need and rip you off on prices. I have been going to firestone for the last two years to get my brakes fixed. I have to go back to get new rotors or pads about every 6 months. Finally, at this particular Firestone the guy said that was not normal and dug a little deeper. Ended up I needed new hoses, calipers, rotors, pads, fuel injector (which they talked me into getting). A week later, my car was making yet another very loud humming noise. Turns out I need a new wheel bearing. I brought my car back in, they quoted me $370. I turned it down and asked why they didn't catch that last week. They responded with "we weren't looking for that". After I said I would come get my car they called back 5 minutes later and offered 10% off. Like $30 is going to do anything after I spent $1k last week on top of the $370 they quoted. I got another quote from a mechanic to change my wheel bearing for half the price. read more