What could have been a terrible trip, was saved by Firestone. I was able to bring in my car, without an appointment. They checked it over, told me what was wrong, ordered the part, and fixed it in about 2 hours. They were friendly and kept me in the loop throughout the time I was there. Highly recommended!!! read more

Completely appalled by the manipulation (and outright lies) that I experienced at this location!! As a 26-year-old woman, I strongly believe my lack of automotive knowledge was taken advantage of. I came in for a routine oil change and by the end of my visit was handed a repair estimate for over $3,000 and told my vehicle was unsafe to drive unless I approved the work. According to Firestone, I urgently needed new tires, rear brakes and rotors, suspension work (including replacement bushings, link joints, ball pins) and repairs for a leaking water pump. I was made to feel like driving my car without authorizing these repairs would be irresponsible. Fortunately, I trusted my instincts and got a second opinion. The second mechanic measured every tire in front of me, measured my brake pads, inspected the vehicle thoroughly, and explained every finding. ALL FOUR of my tires were safely in the green. My front and rear brakes measured 8mm and 6mm respectively, with plenty of life remaining (!!). There was no water pump leak, or issues with my suspension. The catastrophic picture Firestone painted simply did not match the condition of my car. I cannot speak to why there was such a dramatic difference between the two inspections. What I can say is that one shop tried to sell me more than $3,200 in "urgent" repairs, while another walked me through my vehicle and determined that those major repairs were not necessary. If I had trusted Firestone without question, I would have been out thousands of dollars. If you don't know much about cars, please get a second opinion before authorizing expensive work here. It may save you a tremendous amount of money. Disgusting behavior for a business!! read more

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0 stars. It started with a botched oil change. Car leaked out all of the oil when I left the store. Noticed the engine was smoking while driving away and then the oil light came on the dash. Pulled over and put in some extra oil I had to see if it would hold and it didn't. Got my car towed back to them so they could log their mistake then towed my car to the dealership I bought it from to test the engine for internal damage and refill the oil properly. This is where everything turns south. Once I presented all the expenses accrued from firestones mistake, which was a little under $1300, store management had to push it to the claims department. A week passes and I get a call from "Chet" a Firestone claims representative. I have never been spoken to so unprofessionally in any experience whatsoever as a consumer. He told me they were only covering an initial oil change charge and 1 tow bill. Which is about 30% of the charges I accrued to make sure my car was drivable. I am not sure what tactics the claims team is trained to implement but surely Chet's behavior is not protocol. He had an aggressive argumentative tone, cutting me off, I felt like I was getting bullied. I really wish this was recorded. I reported his aggressive behavior to the store manager and he assured me he would push this up the ladder and I would at least get an apology. Which did not happen. Another week passes and another rep named John reaches out to me. And weeks go by of John and I going back and forth over irrelevant details to the situation. It got to the point where he is sending me emails asking me to prove specific details about OBDII vehicle diagnostics. Not as aggressive as Chet but still using the same tactics. I assume they were trying to wear me down to get me to give up on the situation. All and all, using Firestone is not worth the risk. I went in for a quick oil change and left with a months long unresolved claim, days wasted and $1255.90 out of my pocket. They have lost my business and all my families, friends and coworkers business for life. 0 stars. read more

It started fine. Made an appointment online, good price with rebates. I get there, check in, and sit down. Then an hour goes by, and then an hour and half... finally I ask "do we know how much longer?" And I was told they were about to do the alignment for an additional cost. I was like wait, isn't it included? ... I then had to pull up the online quote and confirm the price for the tires since they were also trying to charge me more for that as well - and apparently because I wasn't super perky and happy about having to do all of this after waiting an hour and a half - the clerk Ben then rudely asked me - "is there a reason why you're mad at me? have I done something?" Aside from trying to charge me for multiple services I didn't ask for, it was the equivalent of telling a woman to smile. If you are a woman, do not go here. They will try to up-charge you and add features and services to your work order without asking. Then, when you are frustrated with the time and the price, they will turn it back onto you, why aren't you nicer??? Weird gaslighting bullsh** If you're a woman, do yourself a favor and go to Gallatin Road Tire - they are currently doing my alignment (significantly cheaper than Firestone was trying to sneak in) AND they are super friendly and local. read more

WARNING! STAY AWAY! THEY LIE! I made an appointment during the week for 9:30 am Sunday. Brought my car in, noticed 2 open bays. Checked in, said I'd be back in 2 hours ( how long they said it would take) and when I got back they hadn't even started! LIARS!! read more

I brought my car to Firestone for what should've been a simple, routine service. Instead, I left with a damaged vehicle that had to be towed to a Hyundai dealership--and a $2,300 repair bill to go with it. And the worst part? The total radio silence and finger-pointing that followed. From start to finish, this place was a masterclass in how not to treat customers. Communication? Nonexistent. I had to beg for updates, repeat the same questions over and over, and still couldn't get a straight answer. It was like trying to get tech support from a brick wall. The Hyundai dealership confirmed that the damage was directly linked to Firestone's work. So naturally, I expected Firestone to take responsibility. Spoiler alert: they didn't. No urgency, no apology, not even a half-hearted attempt to help. Just vague excuses and a whole lot of ghosting. Even when Hyundai reached out to collaborate on the issue, Firestone's response was...nothing. They had every opportunity to make this right--and instead chose to do absolutely zero. I was left stuck in the middle, trying to decode technical jargon and chase down answers while bleeding money over someone else's mistake. Let me be clear: I'm not a mechanic. That's why I took my car to professionals. Or at least, what I thought were professionals. What I actually got was damage, delays, and a complete lack of accountability. Firestone, you broke my car, refused to own it, wasted my time, and cost me thousands. And then you vanished. That's not just bad service--it's negligence. Do better. Or don't. Just know I'll never be back--and neither will anyone I know. read more

Left a huge dent on my little brother's car that chipped paint too. Denied doing it but we are 10000% certain it was them. Charged over $500 for a coil replacement (15 min job) and a $40 part. But the fact that they permanently damaged the car and didn't own up to it says everything. AVOID THIS PLACE AND GO SOMEWHERE ELSE. DO NOT COME HERE IF YOU ARE FROM OUT OF TOWN, THEY WILL SCAM YOU! read more

Didn't Repair, Caused more damage. never repaired a leak that they said they did, caused more damage that they couldn't fix. referred me to a dealership, and ending up costing me over $7,000, not including the $1400 they charged. read more

Fixed what I needed (new battery) within 5 hours and were very friendly. Did not try to upsell me for anything I didn't need

great customer service! we have taken our car to Firestone several times and each time they have put our happiness and satisfaction first. We talked with the manager, Sean, and he helped us get the best value for what we needed! read more

Tried to take my car in to have a tire patched after making an appointment. Was told my appointment had been moved to two days later, I would have to drop it off and they're on a four day wait to get it back. What? read more

I showed up at Firestone in late afternoon to have a flat fixed. My biggest gripe is that the parking is really limited, so some people end up having to block others, but not sure there's anything they can actually do about it. The front desk guys were great--super friendly and patient (the little older lady in front of me took her TIME writing out a check ). They were really backed up so they had me leave my tire and had it fixed by 8 the next morning. Good price. Indoor waiting room is limited (two comfortable chairs and a TV). read more

SCAM FOR MONEY. JIGFY LUBE IS BETTER AND CHEAPER. The guy at the front desk had very poor customer service, i mean just an impatient person and couldnt even look us in the eye and was ready to get our info and rush us out of there without so much as even a smile. Furthermore the guy that called us back about the qoute was rude, non informative, and took advantage of us financially cuz of our out of state situation. Specially when Jiffy lube was charging hundred dollars less and 3 hours less time to fix. I HATE THIS PLACE. IT HAS THE MOST 1 STARS FOR BAD CUSTOMER SEVICE AND NOW I KNOW WHY. read more

DO NOT TAKE YOUR VEHICLE TO THIS LOCATION, use 8th Ave or another location. I took my suburban in for an alignment, after 4 days of not being to get an update or a call back I finally showed up to get my car back to take somewhere else. At that time I was told my car was actually finished and "ready to go". I paid $133.00 for the alignment and my car still drove weird. I took it to 8th Ave location and was told there was no chance in hell someone looked at my car because the tie rods and ball joints were nearly falling apart. This could have caused a 15 car pile up on the highway... I was lied to my face and given keys back to a car that was SO UNSAFE. These people are dishonest and do not keep you safe on the road. Absolutely do not recommend using this location. read more

I dropped off my boyfriends car there to change the oil and check the brakes. They told me I needed rotors and pads on all four. I told them I was going to pick it up since I could t get in touch with said boyfriend and they told me it was dangerous to drive and that I should leave it over night. I picked it up anyway. I dropped it off at repair place down the road and asked if he could check the brakes. He said the rotors were fine and the pads were more than half left all four. Hope they actually changed the oil now. Won't be back there or any of their branches again. read more

I have come through to this location in need of air in my tires several times and they are ALWAYS very quick and happy to help because none of the air pumps ever work at the east side gas stations. I'm usually in and out of there within 5 minutes. The last time I came in, one of my tires was not holding air, got it temporarily filled up and he let us know that our tires were about 4 years old and we're due for a change and he was not wrong. We brought it in early the next day and had all four tires changed by 1pm that afternoon. They are all very friendly, helpful, and knowledgeable. 10/10. read more

I booked an online appt on Sunday for the next day at 1pm. I was notified about an hour before that they couldn't do that time, and had nothing until Thursday at 11am. I called on Wednesday to make sure the appt was good and that I could wait to get my tires replaced. I arrived on time for Thursday appt, and as they said it would be at least 2 hours I went home. By 3:30, I called and the car still wasn't ready. Apparently, despite my having booked 4 days in advance, told them the tires I wanted and called to be sure all was good the day before, they did not discover until Thursday that they did not have those tires in stock. The car wasn't done until after 6pm. I had to wait until Friday to pick it up. Also, didn't care for the attitude of the guy at the counter. If you want fast, reliable service, DO NOT go here. read more

Cameron and the rest of the guys are the best!!! I came in (still here) 30 mins to close in a panic needing 2 tires and Cameron calmed me down before I started to have a break down and helped me out! He was/is so nice for helping me out. I work in customer service and I know how it is when someone comes in at closing but he is patient so kind. I couldn't thank this staff enough!! read more

I had a police officer come in after me to get work done. His car was done in 30 minutes. I waited 2 hrs. Just to get my tires balanced and rotated. Not a good way to run a business. read more

I had a really good experience the first time I came here. My flat tire was fixed and I was in and out. The second time I came to get my car fixed was just to change the brake pads and get an oil change. I waited two days for a call and received nothing. When I finally got in touch with them they said they forgot to fix my car and it would be another day. (They also didn't fix the brakes when I did finally pick it up) Leaving this review tonight because I was told I would receive a call about my car (still trying to get the brakes fixed) and I haven't received anything. This morning I got in touch and was put on hold for 15 minutes, and the person on the phone told me they would call by the end of the day. To be fair, they still have 30 minutes to call me... although I have called 3 times and not received an answer. I kinda need my car guys. read more

Plenty of parking in front, lots of check in desks inside the office and have always been given a fair estimate of how long it will take to get the situation resolved. Staff has been friendly and knowledgeable on all our visits (various needs for 3 different family members) so that at a minimum is a big positive. Technicians are good as well because we've never had to take our car elsewhere to get the problem fixed or go back because they didn't finish the job. Thoroughly pleased with their ability to solve all automotive issues on our trucks and cars. With all the construction happening in Nashville you're going to get a nail or screw in your tire sooner or later. Fortunately this location has the equipment & staff to help you address that problem as well as all your other auto care needs. read more

Firestone Complete Auto Care - Busy place but lots of bays to accommodate the business - Auto Repair Near Me - Nashville, Tennessee

I brought my car in for an oil change, tire rotation, and to have a tire patched. They didn't put the oil cap on so oil sprayed all over under the hood of my car and the oil cap was left near the latch to my hood. My tires were not rotated and the patch was done poorly so my tire still leaked. The mechanic that looked at it said the rubber was ground too low on my brand new tires. I've never had issues at any other Firestone but I won't be returning to this location other than to get my refund for the terrible service I was given. read more

Firestone Complete Auto Care - Auto Repair Near Me - Nashville, Tennessee

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Cannot urge you strongly enough against giving business to this Firestone location. We've always enjoyed our relationship with local Firestone's & have never understood the naysayers until now. Firestone's are essentially franchises. I can't go into too much detail about why I ended up at this location for a service, but please know, it was due to my usual and awesome location being unavailable & me being in a pinch. If I could take it all back I would & I would've just waited for the mechanic & store manager I trusted to be available. This location is ripe with predatory and dishonest practices. I do not say that lightly-fully understanding the implications. If you are a woman taking your car to this location, you can expect to be given a truckload of BS period. They have subpar mechanics that the entire shop will collude with to cover up their negligence-to a degree of criminality. And you are left as a consumer wondering.....how can I prove this? You can't. So pro tip-don't even engage. This location of firestone doesn't have your best interest at heart & absolutely does not share in Firestone's founding mission of honesty. If anyone from firestone leadership wants to post a legitimate response-I'm certain you know how to reach out to me personally if you try. If you don't and you want to post some generic "we're so sorry" here...save it. You can't correct the lack of integrity & frankly the gender bias, going on at this site through yelp. It is systemic and unbelievable. This site should be held accountable. read more

Dropped off my vehicle first thing in the morning for a leak in my tire, greeted with Excellent customer service. Was told the car would be done by 1:30. I called at 1 for an update and was told it would be done at 5 when they close. Showed up at 430 and was told the car couldn't be re-patched in the same hole and told me I needed a new tire. Decided to not to buy a new tire but go elsewhere Discount Tire where they can do a re-patch. Got it my car to leave and now my A/C does not work. read more

Good vibes. I usually go here as much as possible for car or van needs. Trustworthy and punctual.

I have used firestone over the last year for routine oil changes and they never try to oversell me even though I am a female. They always check the filters and offer tire rotation/balancing but never oversell. I think the team members are helpful and kind, they are also observing Covid-19 protocols. Last Saturday I jumped in my husbands car and saw his was at 10% and called them up. They told me they were booked for the day but could likely work it in. They called me back the same morning and it was finished. Thank you guys! read more

We took our car in for the first time here to get a tire changed. Craig helped us out and we are so thankful because there was something else that we weren't aware about that they helped us with and they were transparent about what was going on. In the end we got a new tire and battery and it was a great experience working with Craig. Thanks again!! read more

I scheduled an oil change for 1pm Monday and asked for a few other things on my car to be assessed as well (a leaking tire, a wiper fluid nozzle that won't spray and address a creaky suspension noise in the back) I arrived on time and let them know I would be waiting for my vehicle and that I may step out but will be close by. 2:40 rolls around and I walk back to Firestone only to see my vehicle in the exact same spot. (You could have done TWO oil changes in that time) I walked inside to ask if they might prefer me to reschedule when it better suits them because they clearly were too busy to do my 1pm *scheduled* oil change. They told me The work order had already been opened and assured me it would be in a bay in 15 mins. Finally, some progress was made and I saw my car up on a lift- once I made my way back to Firestone for the second time, the advisor gives me a quote for all the things I asked for. This is where my biggest problem began. When I scheduled my appointment I specifically asked "could you check out my struts I just began hearing kind of a creak in the back end, I think I need some sort of suspension work done" I am no mechanic but I know a lot of what I'm talking about and know when I'm being taken advantage of. After my car was finally done, this man took me over to a DIAGRAM of the suspension system to point out to me what a strut is and all the other parts and mansplained to me how it works. If I am the one who brought it to your attention... do not belittle me like I don't know cars because I'm a woman. They then proceeded to show me an INSANE price quote for all of the afore mentioned work. After all was said and done I did not leave with my vehicle until 4 pm. Yes FOUR. Unacceptable. I was trapped there all day with no way to leave. When I make an oil change appointment I expect my car to be finished at the scheduled time and should not take long than an hour (being generous since I asked them to check other things out). One of the men at the front was also sure to make a comment about how I "looked like I wanted to kill him when it wasn't even his fault" so I am VERY displeased. I was noticeably irritated, and who wouldn't be? But pouring salt in the wound is not going to help. I have gone to Firestone for years only for oil changes but after yesterday I will be one of the MANY who refuse to go there. I am patient but to have my oil change STARTED two hours late. I can't believe it. read more

They Cancel or don't honor appointment every single time. If I try and pull up they ask if I have an appointment. ‍

This location does not honor online appointments, but they will not tell you until you arrive at your not-actually-appointed time. They forgot about my car for 2+ hours during an oil change. MPD pulled up and got serviced right away while I waited, though. I won't be returning, and would not recommend this location to anyone. read more

I would highly recommend the Firestone in East Nashville. I was in the bind (had a flat tire right before I was about to begin a long road trip) and the employees helped me get back on the road in about an hour and a half. Price was also very reasonable. They were very kind and really went above and beyond to help me in a time of need! read more

Set up an appointment this morning for 9am and told them I needed the car back by 1 for work. 12:30 rolls around and I show up to get the car and it hasn't moved. Every time I called, they said "your car is next". Not to mention the fact I had to Uber back and forth and waste money. All I needed was an oil change. Lost a customer. read more

These folks did an incredible job helping me to get back on the road QUICK. Tony was especially helpful on the phone, ensuring me that they'd be able to take care of my issue. Price was reasonable, and thank GOD for SOMEONE being open on a Sunday! read more

Here on vacation, I had to get a flat replaced on short notice on the weekend. They were honest about how long the wait would be, but worked hard to get it done. They were friendly and helpful, but were definitely very very busy at this location. read more

Needed to get a branch out that was stuck under my car after running into some bushes. They helped me immediately, checked tires, and sent me on my way. Could not have asked for kinder or more efficient service. Thank you guys! read more

Everyone I talked with at this Firestone location was so friendly and helpful. I found out that I had an engine misfire during my annual emissions test so I drove straight to Firestone in a panic and was pleased to find absolute no wait on a Monday afternoon and they were able to quickly diagnose and pinpoint the problem and help guide me toward the best path for repairs. Definitely recommend them for any car services in East Nashville! read more

I took my car in for new tires and a new battery. Unfortunately, there was an unforeseen/unpredictable glitch during the battery replacement process which resulted in additional work. The manager had the issue fixed with no extra charge to me. I highly recommend this place! read more

My wife had a nail in her tire. We went to the Firestone on Gallatin. They kept her car for 3 hours before calling to say it could not be patched, she needs a new tire, and the cheapest will be over $200. Thankfully we decided to get a second opinion. Gallatin Tire immediately looked at the tire, pulled the "nail" out (turned out to be a small piece of metal), and said the tire was fine and didn't need to be patched or replaced. There was no charge and they were extremely courteous and professional. Having just moved to Nashville, I'm glad we've already found an honest tire place. read more

I have always had good experiences at the Firestone on Gallatin Rd in East Nashville. I generally only go there to have basic maintenance done, but the staff are always friendly and the prices are extremely competitive. It is everything you would want from a quick stop car garage in the neighborhood. On my most recent visit I went in to have a headlamp replaced. Turns out the bulb was fine, but the plastic connection was partially melted. The service manager did some scraping and shaping with a pocket knife until the problem was all sorted out. When I went to pay he wouldn't have any of it. I even tried to tip, but he just waved me off. You wouldn't expect small town service at a chain shop, but that is exactly what I received. Another thing that I always appreciate is the location. which is walking distance to the East library and five points. I hate sitting around and waiting, but if I can take a walk, check out some books and maybe have a beer while my car is getting fixed, then all is well. Maybe I am a cheap date, but Firestone East Nashville always leaves me satisfied. I would love to give them more business, but unfortunately they seem to keep my car in too good a condition. All I can do is give them a top recommendation. read more

I scheduled an appointment yesterday for an oil change at 11am today. I dropped off my car promptly at 11am. They said the wait would be 45-60 minutes. I returned 60 minutes later, and they hadn't even taken my car into the garage. In fact, they hadn't even entered me into the system, which they had to do upon my return. The staff was friendly, but the experience was just sloppy. What was the point of making an appointment a day in advance? Also of note, one of the employees accidentally left a grocery bag containing several bags of coffee in my seat. How strange. What was my car being used for? I expressed my frustration to the shop manager, who offered his apologies and a free oil change in the future. Because I live right down the street, they'll get a second chance from me. I hope to provide a more positive, normal update next time. read more