My tire blew out on the highway after being repaired at The mechanic. When the tire shop actually fixed it, they said it should never have been plugged in the way that it was at The mechanic. They also kept my car for four days and failed to diagnose an engine issue that was made the car unsafe to drive and... that was actually covered by a dealer warranty. Curtis is super nice, but unfortunately the service was less than thorough and the overall experience was not worth the money or the safety risk. read more

The Mechanic - Poorly plugged tire - Auto Repair Near Me - Nashville, Tennessee

They are fantastic and honest. Also got me in quickly without reservation and stayed late!

The best mechanic in Nashville hands down. I do a lot of basic car maintenance myself but over the past few years any big job I've needed done I've called The Mechanic and their team has always done an honest job. They've replaced my alternator, timing belt, water pump, shocks, struts, oil pan gasket, full ac system, I'm sure I'm missing something but you get the point. Everything they done has been high quality work and for a very reasonable price. Their inspections are thorough, the work is clearly done with precision and accuracy and Curtis, Ben and Steve are all so welcoming, knowledgeable, and understanding. If you want quality work done the right way for a fair price the mechanic is the best in town no doubt about it. Add a bonus star for the world's cutest shop dog. read more

**Five Stars!** I can't recommend *The Mechanic* enough! I brought my car in to get the left rear actuator, brakes, and calipers fixed, and they handled everything with complete professionalism and care. As someone who doesn't have family around to double-check or advise me on car repairs, it can be stressful trying to find someone you can truly trust--but *The Mechanic* went above and beyond to make me feel confident and informed every step of the way. No pressure, no upselling--just honest work done right and on time. My car is running better than ever. This will definitely be my go-to shop from now on! read more

Five Star rating from me! Best service with the nicest people. Gets the work done in a timely manner also. Best value for the service as well. read more

I came in a while back because I had a leak in my cooling system. They gave me a discount for the diagnostic fee but then checked everything except for what really needed to be checked. They did not do a pressure test that I later learned needed to be done. They just looked and said nope no leak we don't see residue. Next mechanic found the leak and showed me exactly where it was. They did not listen to what I told them was wrong and I basically payed them to fill my coolant that ofc leaked out because there was a leak. read more

My SUV had a check engine light on and so I brought it by. The Mechanic did a fantastic and simple job of reading the code for my #7 Ignition Coil going bad. However, when they called to tell me how much the repair would cost they told me it would be $425-$650. The part costs a whopping $30-60 ($10/per coil if you buy a pack of 8). And their hourly rate is $110. I have NO mechanical experience whatsoever and was able to replace the part in less than 10min with a quick YouTube search. I literally unplugged the coil, unscrewed one screw and replaced the piece, and done. SUV runs perfectly now. They tried to rob me well over four-fold for a simple part swap on the top of the engine. I saved myself well over $325 by not letting them replace this part. If they are willing to go this far to rip someone off for a ignition coil, I wouldn't trust them with any major repairs. read more

The Mechanic - Ignition switch (black part) replaced in less than 10min. Small screw on right and ignition plug on the left. - Auto Repair Near Me - Nashville, Tennessee

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A gentleman met me in the parking lot. First impressions mean so much! I had questions and they were answered promptly. Ben (owner) was kind & professional with a job he could do quickly. Will definitely do business with them again & recommend to others. read more

I am very pleased with the staff, the service and the price I paid. I also like the little things they do prior and during the service of my truck. I will be taking my truck back as well as my wife and kids cars when we have a service need. read more

I have been to these folks several times. Always good communication, never dishonest or scammy, Nice honest people overall.

Very honest and reliable people, every time I called they answered in a very kind manner and very quickly too! I took it in for a message on my dashboard being reduced engine power, and they took it in immediately. They called me back not too long after letting me know that my car is still under warranty, and that if they touched it, the warranty might not be valid anymore and they didn't wanna ruin that for me. I came to pick it up not too long after, and really appreciated their honesty, they didn't have to tell me anything and could've charged me whatever. Thank you! read more

So its my 3rd time coming to The Mechanic and honestly they come through and get the job done. They are very honest, nice, and professional about my situation with my 09 Honda CRV! Especially with No A/C is just a terrible thing to not have in a hot summer in Nashville, TN. Thank you for your business! read more

The Mechanic - The Mechanic- Solid Work. Thank you for your business! - Auto Repair Near Me - Nashville, Tennessee

amazing, I had the dealer act like I needed all my breaks replaced. took it here and they told me exactly what I needed.

Took in my Honda Civic because the engine wouldn't start. It took 2 days and cost me $49 for them to give me a diagnosis and it was the wrong diagnosis. I feel they are too busy to take the time to truly find out the problem. They say it was the fuel pump that's bad. But the fact that Civic fuel pumps rarely fail, they are built to last around 250,000 miles while my car has less than 33,400 miles should have prompt them to dig deeper. Instead, they did a superficial diagnosis and were ready to charge me $730 to change the fuel pump. I even raised concern that something else might be wrong, but they insisted that I have to change the fuel pump first before they can diagnose further. I'm so glad that I pulled the car out and let a real professional mechanic, Joey Humphrey, re-diagnose the problem. Mr. Humphrey took 1.5 hours to really work on my car, even pulled out the fuel pump from the car and ran power on it to make sure that it's working perfectly fine. He checked all the fuses too. He correctly diagnosed that it's a failure in the car's computer system that stopped power supply to the fuel pump. It has nothing to do with the fuel pump itself. And he did all of these for free!! I can't imagine what would have happened if I continued repairing my car here. Will waste me $730 in additional to $50 diagnostic fee before they can even get to the real problem. I came here because of the overwhelmingly positive reviews, but I am disappointed of the actual service. They had a stuck-up attitude and were too sure of themselves. I wish I can get my $50 back and pay Mr. Humphrey instead. read more

I HIGHLY recommend looking elsewhere for your mechanic. It took four months of unnecessary stress for The Mechanic to reconcile issues that were caused by their own mechanic after I brought in my 2007 Lexus ES350 to get an A/C evaporator coil replaced (which is a labor intensive job). I left my car there five days in July and I came back to extremely careless and rushed work. The dash was torn up, airbag sensor was now on, and the steering wheel was tilted to the right. From July '20 to Oct '20, I had to bring the vehicle in six different times, three of which The Mechanic told me to come back because they were busy (even after scheduling advance appointments). Not to mention, the four other appointments they had to reschedule. I have wasted countless hours and carless days dealing with this business. Again, all of this was to fix issues that were caused by their work. I like to trust my mechanic when working on my car but The Mechanic's lack of communication and inefficient operations made this the worst mechanic experience of my life. Long story short, The Mechanic is good for cheap oil changes/alignments but anything else, you're just asking for a headache. The mechanic who worked on my vehicle was Jay (aka JR). I will not be returning to Ben and his team. read more

I have been taking my family's cars to The Mechanic for the past 5 years and I don't see that changing anytime soon. It's hard to find a trustworthy mechanic but when you do, it's a great feeling! Ben and his crew are not only honesty, they are extremely knowledgeable, professional, and provide accurate timelines for service. The is no other garage that comes close to The Mechanic! read more

I got referred by a friend to come here today to have my brakes checked out after another mechanic couldn't fit me into their schedule even though I had an appointment. I called ahead and spoke with Steve and he was very understanding and immediately squeezed me in. I was told that it would probably take all day because they had to order parts from another shop. When he called me 2 hours later, I was impressed to learn that they actually already had the parts and upgraded my brake pads for no extra charge. When I couldn't pick up my car until a little after close, Steve and Cameron were both very understanding. Suffice to say I'll keep coming back. These guys are honest and very reasonable. If I had gone anywhere else, it would have cost me at least $150 more for the same work. read more

Good and Bad. Took my truck in the get a radiator fixed. It messed up completely the same day less than 12 hours later. I will say Ben was very responsive in getting back to me and trying to mitigate the issue. There was an issue with placing blame on me, but after a discussion they agreed to fix the issue on their dime. I would definitely count my money after you pay the girl that works there. I was shorted change, thought maybe I didn't factor in taxes, but then realized I was shorted more than 10 dollars. Since I told Ben, I probably didn't factor in taxes, to not worry about it. When I got in my car and got my receipt, I was confirmed my suspicions that I was shorted. I didn't worry about it. Ben is a great guy and I recommend taking your car to him. He does good work and is very honest. However, I don't believe I can take me vehicles back there. I don't like the Napa parts only policy, because I can get parts cheaper somewhere else and save money. I also don't have full trust in them as a business. Nothing mechanic wise, just overall lack of faith. If I have a inkling of doubt about someone I can do business with them. I would suggest you go and feel them out, you may have better luck and experience than I did. Update: The owner emailed me in regards to this review. Essentially he told me not to come back to his shop. Unnecessary since I had already said I would not be back. I believe this review to be a fair assessment to the good and the bad experience I had here. The owner, however, only wants the positive and not bad. I now would not recommend this mechanic to anyone. Take it how you will. read more

I do not recommend that you bring your car here for service. Please see a summary of my experience below: -referred to this shop by Discount Tire to remove a tire bolt -decided to get my rear brakes repaired at the same time -car was kept for a week due to brake shoes not fitting, family emergencies, and "Beaman has not delivered your brakes yet..." -I was understanding about the family issue however, I did not get good customer service at this shop beyond Scott. Scott was friendly and gave me a $20 discount after I spent money on Lyft rides for a week. -$520 later and my car was returned with very rusted brake drums. my brake drums were rust free prior to the appointment. -I had my brakes inspected by discount tire and car max. Both reported that my brakes were low quality and appeared cheaply done. -The shop owner, Ben, has not returned my phone calls. -Discount Tire cleaned as much of the rust off as possible due to the bad referral. read more

Would never come back to these guys. I had hear about The Mechanic through a friend at work being somewhat new to Nashville. My fiance's AC had stopped working and it's been getting hot out. I called and asked if they would be able to take care of it if I brought in the next morning at 7am. The woman on the phone told me that that worked and to bring it in. I had even offered to bring it in later in the week but she said that the next day worked. So I brought it in the next day. I woke up early so that I could bring my fiance's car in while we worked and i could take her to work. After not hearing anything and it being close to 4pm I called and they said that they still hadn't figured it out yet and they would call us to let us know. Well closing time came for them and no one called us back. No one answered our calls. The next day they said the same thing and no one called us. The woman there told us she had tried to call my fiancé yet she had no missed calls or messages and they still didn't know. Finally after not getting back to us and closing time come and gone, the next day the woman called us later in the day to tell us it would be a 1,300 dollar fix for an A/C belt. We picked up the car so that we could figure out if we could make it work. My fiance decided it was worth it and had them do the work. Same thing. They said they'd have it done that day and of course no one called and the car sat there overnight once again. After calling them a few times the next day they called to let us know it would be done at 4:30. We got there at 4:30 and sat there for awhile while they finished it. We saw them take it for a test drive and the guy parked it out front. We asked him if it was blowing cold air in which he nodded his head seeming annoyed and walked inside. We paid them and left. While riding home we noticed that the air was not cold. We were hoping that maybe it needed some time and brushed it off. The next day when it got hot and my fiancé was on the way home she told me that it was still blowing hot air! A week and 1,300 dollars later. We called and they said to bring it in and that they would take care of it. I brought it in when we both had time off and made sure it worked for them as we could not have the car overnight again. I checked in periodically over the day with the woman sounding more annoyed each call with closing time rapidly approaching. Finally they said they had figured it out and would have it done although it would cost more. Then they called back saying the had not fixed it and if I didnt want it their overnight and through Sunday with them not being open then i should come pick it up. I went and picked it up after closing hours and they called periodically to check and see where I was as it was closing time. I had to drop what I was doing at the gym and take an uber over so it took a little while as my fiancé was at work. I dropped it off a few days later. We didnt have to pay anything and they finally fixed it but I can thoroughly say that it was the worst experience I've had with a mechanic. It took 1,300, a few carless days, and a week and a half total to take care of. Sorry for the long post. read more

I had just moved to the area, and had a major car issue. After getting a very high repair quote from someone, neighbors had highly recommended Ben to me. I took my old car in, and Ben gave me a much more affordable quote, and fixed the car. The staff was very nice. I've had to take my car back in for a few small issues since, and Ben has always been reasonably priced, and taken care of the problems. I'm a very happy customer and happy to recommend him. read more

This place was recommended by some people. I took my car for squeaky front breaks. They replaced my break pads. Still same problem. Then my calipers no change then my break line. $600 later my car is not fixed. The last time I took it back I see the guy getting annoyed. Now I'm wondering did I pay for work that was never done? How can a licensed mechanic fail to fix a new car front breaks. I don't think these guys care if a customer died in an accident because of bad breaks. read more

Took our vehicle to have a coolant leak fixed and the tires balanced and rotated. Told the guy I thought it was the water pump. Lo and behold, coincidentally, it was the water pump! They called and quoted the repair at $600 approx. We gave them the go ahead, then they called back and said they had "forgotten" to add an additional $400 to the invoice for "issues" that had ZERO bearing on the leak. We submitted and paid the $1000. 8 months later, the coolant starts leaking again. We begrudgingly take the vehicle back for another leak diagnostic. Main guy calls my wife to tell her that it IS under warranty and would be repaired for $0, BUT they found an oil gasket seal leak...and that would run $500 (BTW No evidence of oil leak on manifold or under vehicle prior to the 2nd trip in). She told them to repair the coolant leak ONLY. They didn't like that and hung up on her. 10 minutes later a different guy calls back and says they ACTUALLY messed up and quoted the wrong repair and that the coolant leak fix WASNT covered under warranty. It was going to cost us $230. Folks, I was born at night, but it wasn't LAST night. I wish I was simply making all this up, but this is how our experience actually went down. If you want to get completely SHEERED LIKE A SHEEP on a bait and switch, take your vehicle on down to The Mechanic. They won't fix the actual problem, but they'll be sure to FLEECE you out of your money somehow...someway. We tried to give these guys the benefit of the doubt. We put our trust in them, and they did us wrong. Try to make up all the excuses you want...and try to pass the onus onto us as the customer, but THIS WAS/IS WRONG!! We will NEVER take our vehicle back there...period! Good Luck! 2-18-22: To the owner, in response to your response. First, I have the recorded audio of the phone conversations as well. Its a neat little thing called a recording app. I'll be happy to tag it in this review, if you prefer. Second, you guys were wrong. Not just in the diagnosis, but in how my wife was treated on the phone. Third, the wording in the review changed, because I wanted this to be an accurate review and completely reflect what actually occurred here. Finally, you can call yourself a family business, man of God, or whatever you feel like...and you're entitled to your opinion. I understand and respect that. I also respect people. It doesn't matter how you label yourself sir. To say that the negative experience is the fault of the customer and in turn pass all the blame onto the customer when your company is the one that made the mistake, is egregious at best and is TRULY what is wrong with the World! I am glad you don't appreciate the review. That's what Google reviews are for. My wife and I didn't appreciate how we were treated throughout the process...especially after paying the initial $1000 as an existing customer and patron. It's sad you can't see that. It's sad you'd rather divert ownership of the problem, put all that time into "verifying", and not attempt to contact us or offer any sort of solution. As a man of God myself, I'll say a little prayer for you. You definitely need it. Update: We took the vehicle to another repair shop. The Mechanic was WRONG again! I'm advising anyone considering using this place, do so at your own risk! They DO NOT stand behind their service! Despicable!! read more

They were so nice, and helped me with the broken trunk and gas door. Service was quick too.

I highly recommend these guys! They do a great job of explaining the why behind what they did and they do the little things for customers that build trust. This goes a long way in an industry where customers feel they may get ripped off or sold things they don't need. Excellent service! read more

I had a bunch of issues with my car that turned out to be electrical. Although it took time for the part to come in and test everything, they ended up fixing my issues. Highly recommend. Very helpful. read more

I have been taking my car here for awhile. When they first set up shop near me I read up on the shop and the owner, Ben. I was impressed with what I read and thought I would give his shop a try. In the beginning you had to keep up communication with the shop regarding your vehicle and time frames because they were getting flooded with work and I don't think the office was truly set up to handle the amount of work they were receiving. That has certainly changed over the years. As with any business you learn as you grow and grow as you learn and they have become much more efficient in the flow of the office and workload. And yes, sometimes your car may be there longer than expected. A car has a lot of running parts and if it's not just a simple fix it may take a few more days (especially nowadays with supply and demand of parts being what it is). They may also get in there and find something else wrong or not quite what was expected. Again folks, communication is a two way street. Ask questions, be clear about time frames and expectations and they will communicate back what is possible. They are great mechanics, not magicians. Either way, I have always found Ben and his staff to be honest and fair. I have checked their pricing against a lot of places and find their prices to be among the best, especially when you consider you are getting honest and reliable work. I send my son here as well and he has also had great experiences. Definitely recommend them. read more

Five stars for an auto shop, really? That's what I was thinking when I read through the reviews for here. Isn't it the job of My Prius recently started to make a loud hum from the front, passenger side. I googled about it & figured out that it was probably the wheel bearing going bad & needed to be replaced. So, started the hunt to find someone to fix it. I called the local Toyota dealerships to find a cost. Naturally, the dealership is going to cost more than a locally owned auto shop. The ballpark estimate I got from the stealerships, I mean, dealerships was $550-$625 with part & labor. I contacted a few local shops too for quotes. Those ranged from $395-$475. Some of those were pretax too. You know how much The Mechanic quoted me? $329 out the door. You know how much it cost? $329. I called on a Wednesday for the quote. Thursday I called back to make an appointment for that coming Saturday. I spoke with a man named Steve on the phone who was friendly & helpful. My appointment was made for 9:30am on Saturday. The Mechanic is owned by a man named Ben. I think it's a family business as is wife was the person who checked me in when I dropped off the car. She & Ben were both friendly & it didn't seem like a place that is trying to drain you of all your $. We had some errands to run that day, so I dropped off the car. They called me a around 3:30 to tell me it was ready. I think it would've been a shorter time if I was waiting on the car there. The shop office is rather small, but they've got a couch & a couple leather chairs for you to wait. It's a cute shop, they've got an iMac as the computer. It looks like they've invested some money into this business that I think has been open for around a year. I picked up my car & the humming noise is gone, thank god. Ben has got a repeat customer in me. read more

I've seen this shop twice, and will be using them for brakes soon. They have always been honest, transparent, and efficient. Even my boyfriend will be using them next time. read more

They kept my car a week...diagnostic test said tune up and crank shift sensors...I payed 1100 dollars and the car is still the same said I need to take it to the dealers...never would I recommend this place...never read more

*Edit: the shop owner called me to apologize for the inconvenience and while that doesn't change the experience I had, it was very thoughtful and appreciated that he reached out. My oil change and coolant level check was fine but that is expected at a mechanic shop. The reason for my low star review is because the front desk told me that it wouldn't take any longer than an hour for the services. I waited almost 2.5 hours and she kept saying 5-10 more minutes. I spent my whole morning in this mechanic shop on one of my only days in Nashville. If I had known it would take so long I would have Ubered back to my family and not have wasted a whole morning sitting in a shop with very little information given to me. If I need car help in Nashville again, I won't be returning here -- simply go to any of the other chain places near the city. read more

Do not use the business " the mechanic ". Our vehicle was there for over a month, catalytic converter problems, they changed the oil and said it was fixed, charged 300 dollars!they are located in Tusculum area on Nolensville Road. Live and learn. read more

Stopped in at The Mechanic to see about a tune up for my OLD hobby truck and was warmly greeted by Ben (the owner) inside the very clean front office. Ben listened carefully and wrote down all the symptoms of my truck without looking at me like I was stupid for trying to fix up my old clunker truck. He called me within 24 hours and gave me a very great quote to fix the truck (even with them having to custom make some of the elements). He and his team were very informative and the truck runs WAY tighter now. Even gave me some maintenance tips to prolong the life of the truck when I had questions. I strongly recommend giving these guys a call or drop by to help you with your vehicle problems. Great customer service and great honest pricing. Thanks dudes! -Jwall read more

My son's car quit starting on it's own, and after several jump starts we decided it was time to find a mechanic. Now, we moved here a year and a half ago, and can you believe we haven't needed a mechanic in all that time? None of our local buddies we available for recommendations the day off the breakdown, so we jumped on Yelp and found our new trustworthy mechanic. I will say that, when our son saw this place in the map, he was a little concerned about the area, but he was very comfortable when he got there. The name of his business is brilliant, and we'll definitely remember it, and recommend it to anyone who asks. Great work, on time, and reasonable prices....go see the mechanic read more

Ben was not only professional but kind and caring. He didn't try to find or push costly or time-consuming repairs on me. Rather, he repaired the quick, inexpensive problem I had that was extraordinarily inconvenient for me on my mom-mobile. Knowing I had a quick time constraint I was under (to make sure I got home to Hendersonville to get me older child off the bus,) he addressed the other problem I had by giving me a quote and telling how long it would take. I appreciate his honesty, his swiftness, and will undoubtedly take my vehicle back for all future repairs, major or minor! read more

I can not say enough good things about this shop, Ben, Steve, and everyone else there. They are always super friendly, extremely knowledgeable, really quick in getting the work done, and more than fair on price! Anyone in Nashville, Antioch, Brentwood, Franklin and beyond should bring their vehicle to The Mechanic if they need assistance. By the way, I have a 2005 Ford Explorer with 185k miles on it, and Ben and his team have continually found a way to put so much more life into the truck at a very low cost. read more

My daughter took her car here to get her brakes checked because her light was on. Ended up getting it done along with something else and it was way expensive just for brakes to be done and it wasn't both front and back brakes either. However, her light was still on. We eventually took the car back and the guy went to check her car. Well he came back with a piece in his hand saying that was the reason it didn't go off and he didn't catch it earlier. I believe the guy accidentally broke the piece off and tried to say it was like that already. I say this because we had it checked earlier when she End to get the oil changed and the guys didn't say anything about to when they looked, but told us they couldn't do anything and that we would have to take it back to the shop that did the brakes. We ended up paying more money and I think the guy should have just said he broke the piece. Response to reply: well it wasn't checked before all the work that needed to be done was done. We were told the brakes needed done and the fluid needed to be filled which was the reason the light was on and yet it never went off nor did the mechanic check this prior to the car leaving the lot, but instead he says "sorry I missed that." I don't know what was charged I just know we paid a significant amount to put a small piece on the car that neither of us would know if it was broke or not. Good day read more

I took my car in on Saturday morning to have a battery replaced. I had picked up the battery under warranty at the NAPA store across the street. I received a friendly greeting and Ben himself replaced the battery and I was back home far sooner than I expected. I was impressed and will look to The Mechanic the next time I need service. read more

I went to the mechanic 3 months ago, asking for an oil change and to check some things. They were nice and polite. The reason I'm giving a 1 star is because I recently went to get a car check because it smelled like oil and I went to valvoline. They informed me that the cap for my oil was never put back on and that oil was spilled all over. Simple accident, but I called the mechanic asking for any sort of compensation, and they claimed it wasn't them. Basically saying "that sucks, should've checked earlier." I didn't open the hood since I went to them as I know nothing of cars. I have photo evidence as well as a witness so terrible experience. read more

They charged but did not fix the car. They also Charged for towing it back to them too after they said car is good to go, just to have it over heat down the road. I still don't know why we got such a bad service. read more