I found a screw in the tread of one of tires, so stopped by yesterday to see if they could patch it. They removed the screw, patched it, put air back in my tire, and had me out back on the road in less than five minutes. I would definitely recommend this place. read more

Packard's BP on Lebanon Road has been my family's undisputed go to for gas, maintenance, repairs etc... for as long as they have existed. Billy Packard, Chris, Matt and the whole crew are always courteous, ensure quality service/value and give trustworthy guidance. We'll never go elsewhere! read more

Had a leaking powersteering problem and they fixed it in no time. Great service! Bill and his crew are top notch!

Neighborhood gem!! Bill and his staff are so friendly and helpful. Especially Matthew As a single woman - I go here repeatedly for my vehicle servicing needs with not a worry in the world. Trust and love them ! read more

I have had my vehicle's serviced here for many years now. Bill and his crew do excellent work. They are very honest and will not charge you for something you do not need. They are truly a dying breed. read more

Did work without talking to me first and then tried to charge 2-3x more than any other place. When I asked them about they threw the keys at me and kicked me out. Absolute insane exchange with manager (owner maybe?) read more

I completely trust this shop. They are very honest and fairly priced. The owner and staff are courteous.

Last week I reached out via their website to see if they could do some work for me and never heard back. This week I called on a Wednesday to see if they could do an alignment on my 1954 Ford and was told they could do it, but said they had a lot of cars ahead of it and that Friday would be best. They wouldn't schedule an appointment. I scheduled a tow appointment for that Friday, and call Packard ahead of the car being dropped off for the alignment to let them know. At this point I am told that their machinery can't do a car this old, so I have to cancel the tow appointment. I feel that my time was unnecessarily wasted by first being told they could do the work and then being told that they could not do the work at the last minute. To be fair, they read the codes on my old Honda CR-V for free, but also quoted me something like $700-$900 to replace a catalytic converter, which I replaced myself for about $175. Shop looks neat, but I will not pursue their services again. read more

I would easily drive across town to go to this gas station. They are nice and helpful to my wife. and worked on my truck 3 or 4 times in the last 15 years Edward G. read more

Fantastic Service ! These gentlemen are passionate about their customers and consummate professionals when it comes to service. I've heard so many compliments about this "Service Station" that when my car needed attention, I gave them a chance. I'm so pleased with the level of service, I'm going to start buying all my gas there too, just to support a local owner/operator. My truck needs some loving attention and no question about it, I'm taking it to Packards. They still offer full service Gas pumps and are under the Shell Oil Brand. read more

Had my flat tire fixed and payed for in under 10 minutes. The staff was friendly and easy to work with.

Service was done quickly. I didn't have to wait several days to get in for service. The price was reasonable and the staff was easy to work with highly recommend Packard. read more

I could not have had a better experience than the one I had with Chris @ Packard. Had a good vibe over the phone. Had it towed and looked at in 3 hours. Worked on my Jeep all Monday into Tuesday afternoon. Communicating all the times with steps that have taken. Provided locksmith service and ended up being a key issue. Minimal fee charged and I will recommend this shop to anybody who asks. Thank you Packard's! read more

I have needed a flat tire plugged four different times this year, and each time I came to Packard Service Center. Not only was the tire fixed and paid for in under 10 minutes (as a previous reviewer stated), but the staff were extremely helpful and friendly each time. I was very impressed. You don't always get that these days. I really appreciate this place, and I highly recommend it. read more

My automobile got serviced here, this past week. I got a ton of stuff done, including spark plugs, hoses, brake pads, fuel filter, air filter, etc... etc... I chose them because I wanted a relationship with my mechanic. I want to be able to call and know I can get in, quickly and have the work done efficiently. Pleased with the work, prices were competitive to other service stations. No discounts, no overcharging. Service was efficient. Nothing stands out as remarkable, but they're local, they're independent, they're accessible. That's good enough for me. I would recommend this place for a good service job. My car feels new, again. read more

These guys are awesome! Fast and amazing service!!! They have a new dedicated customer.

This is the second time I have brought a vehicle in for a simple repair and had the vehicle sit for 10+ days without even a courtesy phone call to explain the delay in service. Both times I had to find another shop to do the work. read more

I needed a tire checked for a slow leak. Called and asked if they had availability. They said come on and they would work me in. Drove in and Found and repaired the leak in less than 10 mins. Very courteous as well. Highly recommend! read more

Exceptional service with courtesy and a smile. A pleasant reminder of what hometown service used to be. Highly recommended.

On our way out of town we found a nail in our tire. They plugged it without us having to wait. Awesome service!

I called a couple of days ahead of time to get set up for new tires. The person on the phone couldn't tell me what size tire I needed. I had to google it while on the phone. Seemed weird that they weren't able to look that up, but I didn't think too much of it at the time. I set up a day to come in and was told that it would take 1 - 1.5 hours to complete. When I got there, they basically just took my keys without trying to confirm any of the details discussed over the phone. Seemed weird, but didn't think too much of it at the time. Three hours goes by and I haven't heard from them so I called and was told that they hadn't started yet and that it would be at least a couple more hours. So now we're looking at 5+ hours for a tire change that I called in advance to set up when I was told over the phone it would be 1.5 hours max? I couldn't wait that long because I had to be at work, so I went to pick up my car. While they were apologetic and understanding, their excuse was that they "had some problems with an oil change" on a car before mine. Seemed WEIRD. I chose this place because of all of the positive reviews, but I didn't get the kind of fast and friendly service I was expecting. I'm giving two stars instead of one because at least they were apologetic, but at the end of the day I still don't have new tires and I wasted my day waiting around for them. read more

Visiting from out of town. Had a tire problem. These guys were terrific and responsive.

Awesome customer service and quick turnaround - felt great hearing all the mechanics be straight up with the other customers, no unnecessary repair additions were uttered...overall great experience! read more

IT IS PACKARD'S SHELL NOW. Fair, fast, friendly, polite, professional, knowledgeable, honest, & extremely ethical. Respectful towards women too; NOT condescending at all & do NOT give lengthy explanations because do not have to. They are fair and honest! Service cannot be beat- even provided pick up and drop off transport to and from due to extenuating circumstances and short distance- under 8 miles round-trip. After Burt Gentry of Gentry's Auto retired; I put myself through unnecessary misery before I learned: "The bitterness of poor quality remains long after the sweetness of low price is forgotten." -Benjamin Franklin. Packard's does it right the first time and for a fair price. Found Packard's in 2019, during an extremely stressful time when I may have been a bit impatient &, if so, am sincerely sorry. Recently had a car fail vehicle inspection. Bill Packard and his staff fixed it fast and right the first time and for a fair price, with the highest level of professionalism and excellent customer service. So thankful to know Bill Packard and his staff are there and hope they never retire. read more

I came here with a humming noise coming from the engine area in my accord not having a clue what it was. One of the workers took it for a test drive and diagnosed it in under 5 minutes. I later dropped the car off on sunday(they were closed) and at 2pm on Monday it was ready. The car sounded great, no more humming noise or loud grinding. They were very professional and also did not excessively charge us. They are very honest and reliable. read more

My daughter had car trouble and we had it towed to Packards earlier today! They not only looked at almost immediately but fixed it right away and very reasonable rates! Big shout to Bill!!!!! read more

Do not do business with these people I repeat DO NOT do business with these people they come out nice but then rip you off! Had two lawnmower tires mounted took old tires with me, $32.78, freaking highway robbery. When I questioned the cost... the SMARTASS behind the counter said..."well, you didn't ask what it would cost." No, I expect people to be honest and reasonable, my mistake with these people. read more

Packard Service Center - Cost to have 2 lawnmower tires mounted at this place - Tires Near Me - Nashville, Tennessee

We stayed overnight in a Nashville hotel and found a flat tire on our car when we went to leave. We found our way to Packards and Chris quickly found a huge nail in the tire and fixed it quickly so that we could get back on the road to a wedding in Huntsville. Everyone was so kind and helpful. Definitely recommend this place! Of note, all of the other tire service centers we called said they were busy and the earliest they could get us in would be 3-4 hrs later. Packards said get here and we can fix it! Thank you! read more

When my wife and I moved to to Nashville we tried several different places for car maintenance and repair. Once we found the guys at BP we never went anywhere else after they correctly accurately did repairs that other places couldn't figure out. (yes, we'd take cars to other places and get them back without a problem solved, but with Packard's BP they do fix what's wrong.) Also they're not always trying to upsell like so many places. Several times they told us we specifically didn't need something when we asked about it. I appreciate that and I actively avoid places that give off that upsell vibe. Packards BP is different. They're mainly interested in fixing your problem, not seeing how much extra they can try to sell. The best part though, is that they diagnose and repair extremely accurately. They fix what is wrong, and don't fix a bunch of other things. We've been taking our vehicles there for probably 20 yrs - and we both tend to drive higher mileage vehicles so they have their share of maintenance. I appreciate what they do there. read more

These guys were great. They stayed open later to help us out by patching our flat tire. I would recommend going to them for any of your service needs! read more

A bunch of great guys with great service. They never try to sell me something I don't need and only do exactly what I ask. Not the best place to go if you're in a hurry, but the fair prices and great service make it the best repair shop in Nashville. Period. read more

JT came out and was very nice and helpful. Checked my tire pressure and aired them up.

I've found a reputable and honest auto repair shop! Difficult to find these days. Chris was honest and helpful. I went in for what I thought was alternator issue and turned out I just needed a battery. I've not found many other shops that match Packard's integrity and professionalism. I pray that God blesses the staff and their families! read more

We are from out of town and ended up with a slow leak in our tire the day before heading home. We needed a quick fix that wouldn't interrupt our plans for the day and Packard Service Center gave us just that! We were in and out in less than 5 minutes and every bay was full of vehicles! Thank you so much! read more

When you find good car repair guys, keep them. These guys have done me right every time. Even though the alternator was six weeks past factory warranty, they must have used their clout with their suppliers to get it for free. Only charged me for the routine maintenance, and very reasonably at that. I won't let anybody else touch my car. read more

I'm guessing they're closed on Sundays. I took an Uber to pick up my car and they were closed...$20 wasted on an Uber.

Great folks here, and honest too, which is hard to come by these days in the auto repair industry. Kudos to Packard's, and I'm so glad you are in my 'hood! read more

Had our car dropped off by the tow company during early morning hours. Called this place as soon as they opened, and they said there were several cars to look at before ours. So we called them again three hours later to see if they'd looked at it yet. Still no. Three hours after that, we got an Uber over there and they said they probably wouldn't be able to look at it until the next day. We had told them we lived two hours away and were basically stranded, and I totally understand them not having time to look at our vehicle, but I can't believe they let us wait all day before telling us they didn't have time. Absolutely ridiculous. We ended up having it towed to Nashville Auto Care and it literally took them less than an hour to have us on the road. What was even worse was that we were totally polite to them, even with the circumstances, and they were super rude and couldn't be bothered to even apologize. No courtesy whatsoever. If you have somewhere to be, definitely don't take your car to this place! read more