I was traveling from Ky to Atlanta and my dash indicated transmission issues and recommended…read moreimmediate attention. Chat GPT recommended Phoenix. Upon arrival the intake person was very accommodating and helpful. It took about 5 hrs to repair my vehicle. They were very thorough in their explanations, showed me pictures, contacted my warranty company and their attention to customer service was beyond expection. I got hungry and asked for a place to walk to, to get food. The intake person, brought me 1/2 of his own sandwich, chips and yogurt as well as a comfy chair to sit outside and eat. Upon completion every person exceeded ALL my expectations toward a customer they'd probably never see again. I'm 74 and have been driving 58 years. NEVER have I ever seen such amazing customer service. Thank you to each and every one of you that assisted me so kindly and curterously. You guys were AMAZING! Cecilia Tucker

Fantastic service!! Called and scheduled a oil change. In and out within 30 min. While this may not…read morebe the typical time frame, depends on how busy they are like any other place, they accommodated me. I greatly appreciate you all there! I will be back with my other vehicles.

After calling around West Nashville car places and googling for prices for brake pad replacement,…read moreBudget Brakes stood out as having great prices and friendly staff. The technicians were honest and, instead of making money off of me, even declined doing work that I'd asked them to do because it really wasn't needed yet. I was able to get in same-day for quick service. Additionally, the convenient location off of Charlotte Pike and I-40 makes it accessible. If you wait inside the store, there are several chairs and displays of brake parts that can help you understand the work. Cameron was great with customer service.

So it's that crappy metal on metal sound that makes you shutter - "oh s**t - this is gonna be…read moreexpensive" After looking at a bunch of other brake places and their good-bad reviews I decided to go with budget brakes - because you know it sounds cheaper ! I made an appointment at 7:30am- showed up when they were opening and they put my car up on the rack. I appreciated they showed me the router and brake pads condition - which was not good. They quoted me a price, negotiated it down a bit and we were out in an hour with new brakes. The place itself is a bit dumpy but employees appeared knowledgeable and front end customer service was great. We will see if I have any future issues but all in all I would recommend.

Holiday travel is so much sweeter when you can trust your ride…read more Huge thank you to the Terry's crew for taking such great care of us just in time for Thanksgiving. They were kind, quick, and my car drove so smoothly after some routine maintenance which included oil change, tire rotation, and more. I'm really grateful to have them just down the road and to know that my safety (and my son's) is their priority. I will be back!

They kept in touch with me and did a great job on the repair. Followed up later to make sure…read moreeverything was going well. I trust them.

Customer service is nonexistent at this shop. They take your car for a scheduled drop-off but give…read moreno guarantees on when they'll start or finish the work. Communication is poor, leaving you feeling like you must hound them for updates. My car was with them for 5 business days, during which they only worked on it for 3 to 4 hours and failed to fully repair it. Scheduling an appointment feels pointless. I booked a diagnostic test for my main and auxiliary batteries 3 days ahead of a Thursday appointment. I confirmed the appointment the day before. When I dropped it off Thursday morning, I was assured I'd receive an update "maybe after lunch time." By the end of the day, I received no update from them and when I stopped by the shop, I could see that my vehicle had been untouched. I reiterated my need for the car by Monday, and they said they'd try to look into it the next day. On Friday, I sent a polite reminder and received a curt response saying they prioritize repairs as they arrive. It became clear that appointments are just window dressing. They finally completed the battery replacement on Friday but then found what they believed was an issue causing a battery drain, requiring more diagnostics. A delay in identifying that problem extended my car's time with them. By end of day the following Monday, I had heard nothing from them. On Tuesday, I asked for an update and was promised to be provided a status update before end of day, but they failed to provide any kind of update. On Wednesday, I pressed for an update again, reminding them of the delays. They finally had a tech spend a couple more hours doing diagnostics but still couldn't pinpoint the issue and stated they would need more time (and money) to troubleshoot. After 5 days and minimal progress, I decided to retrieve my vehicle. A nearby Mercedes dealership charged me for diagnostics and found NO issues! Given my experience, I do not trust this shop for future work. They've lost my business and have shown a troubling lack of efficiency and a customer centric focus. From previous reviews, I've noticed that the shop's ownership likes to debate negative reviews (and they get the last word). I've provided all the facts accurately and if Yelp allowed more space for reviews, I'd give you even more details. For potential customers: be wary. They treat new customers poorly, break promises and take too long to perform basic maintenance. Save yourself the hassle--go elsewhere.

these folks know their stuff, run a family business, and are fair and honest. Been taking our cars…read moreto them for nearly two decade.

I'd been gassing up at the Sylvan Park Shell station for years not really paying attention to the…read moreservice station, or the deli, that comprise this little complex off Murphy Road. But when I needed some serious car help, these guys stepped up big time. I was spoiled growing up to have a father who doubled as my mechanic, and so it was hard to trust someone else with my baby. I'd had the same car since I was 17, and I wanted to keep her around as long as possible. They guys here helped me to do just that. They are honest, up front, and do not BS you about your vehicle. You many not always like what they say, but they aren't crooks. They will tell you exactly what you need done and what they think you should do. They are going to be a bit more expensive than those one-hour-oil-change places but you won't have any issues or complaints after they take care of your car. It's a smaller shop so keep that in mind when planning to drop your ride off here: it will take a little more time but again, you can't beat the results. I can honestly say I wouldn't trust anyone else in Nashville with my car. And if they couldn't fix a problem, they could refer you to someone who could. That happened when I needed a muffler, and they referred me to a fantastic local guy at Batey who did an amazing job. Thanks to them, I was able to keep my older car running for years before needing to get another one. And they are still kind to me anytime I come by for gas. They are good to you and will remember you and help you if you give them the respect they deserve for their hard work and honesty. I would recommend them to anyone who wants not only excellent customer service but good, old fashioned trustworthy service. No one else will put their hands on my car so long as I live here.

Had a headlight out and John took care of it immediately. He even checked it out during the pouring…read moredown rain. Very honest and reliable service station. I'll be coming here for my car troubles from now on.

Went in and had my car taken care of within 24 hours + they had great communication. Pay in cash…read morefor a discount! They're trustworthy and kind

i was referred by our mechanic to Chris at Precision. Chris was very helpful, got me in right away…read moreand thoroughly went over the alignment with me. He even applied a discount to the service. It was a wonderful experience and I would highly recommend them.

I don't know how long they have been in business. They repair the transmission in my 53 Buick in…read more1965 and it work fine. Made several trips from Nashville to Louisville in 1966.

I had a few different issues with my car, one of which had been a mystery for months despite having…read morevisited two shops previously. Rachel at the front desk was refreshingly helpful, thorough, and straightforward explaining each step of the process (and even graciously talked me out of a service I had asked about but didn't need). After months of wondering if my car would ever run well again, I'm now thrilled with what feels like a new engine again. The labor rates are reasonable and the overall cost was lower than I expected. This will be my new go-to garage in Nashville.

Owner (Frank) scammed me - avoid at all costs…read more - I came in to get my front light fixed + get a full car ASE inspection so I could drive for Lyft - Frank claimed he could get me the needed inspection + fix my light - total came out to around $200 - front light was still broken after I got my car back - I don't think he did the full inspection at all if the front light detail was missed and I didn't receive proper paperwork for the needed ASE inspection (which means he just wanted to upcharge me on a full inspection) - I called later to dispute, but Frank claimed I never mentioned the needed ASE paperwork Never going here again. I'm assuming Frank is gonna respond to this to make his business look good

Great mechanics. Honest people. I take all my cars there for everything from an oil change to a…read morebelt needing replaced. Great work done here.

Very lovely family business. They were honest on what I needed with price and time it would take…read more I waited there and worked and it was perfect, everyone very kind and friendly. I had my oxygen sensor replaced and as far as I know all went great! They let me know I would need new brakes soon and I got a quote and will go back when it's time. Great family ran auto shop. Note: they are now in Kingston Springs.

They have taken care of several vehicles for me and are always honest and affordable.read more

I've bought numerous sets of tires had good service, but on my last visit brought a tire that was…read morenot on the vehicle here to have it plugged while I waited after about two hours went in to check on it. They had put my tire in the back room about 30 minutes earlier never letting me know the repair was finished.

Appreciate the great service provided on finding out my tire depth for a vehicle issue. The staff…read morewas friendly, efficient and showed they wanted to help and do what was best for the consumer.