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    Murphy Door® Headquarters

    3.1 (71 reviews)
    Open 8:00 am - 6:00 pm
    Updated 2 weeks ago

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    Luis S.

    Terrible customer service. Purchased a bookcase door and after waiting 4 weeks it arrived damaged. I immediately took pictures and sent them over. Customer service reverted that they can either send me $200 or they can send a door carcass but that will take another 4 weeks. I told them that my contractor can fix it but he quoted me $350. Murphy Door stated under their terms and conditions they use a one standard rate and will not pay per contractor's rate. So pretty much what they are saying is if their item arrives damaged. The customer still has to pay more out of their pocket to pay a contractor to either fix the damages or to have it replaced with a replacement. Elizabeth Hargraves is one of the worst customer service representatives I've had to deal with.

    we purchased a Murphy book case door in unfinished white oak. it turns out the door is not made of solid oak, but MDF with oak veneer. the website has done everything to obscure this fact and requires you to click into the technical specs to get this information. If they were being honest, it should say something like white oak veneer or white ok finish. It does not! even the receipt says "wood type: white oak" rather than mentioning anything about MDF or veneer. Why does this matter, you ask? when trying to stain the door, the veneer had some weird reaction with the MDF where the exposed MDF part of the shelf touched the back of the book case. it gave the back of the book case unsightly streaks along the exact lines the shelves had been touching (shelves were removed and stained separately). we have tons of experience staining oak doors, and this has never happened with any of our existing solid or veneer oak doors. Overall ridiculously pricey for what it is, which I guess is why they work so hard to mislead customers into thinking they sell a solid wood door.

    Casings that don't line up

    My order was dropped off unscheduled at my house and was missing the hardware to install, so I had to pay my installer for the day even though he couldn't finish. Then hardware came in a week later and installer found out casings were not lining up to snap in, also had to pay him for wasting his time on that. It's been almost to more weeks waiting on new casings I'm praying for right so I can be done with this. Was offered nothing for my or my installers wasted time, only that they would send the items that should have been right the first time. Avoid this company, bad customer service.

    In addiiton to some screws this was all the hardware

    Their product is good but I had issues with the directions. I ordered two outswing double bookcase doors and the directions are not clear on how the middle bracket resting bolt sits since it fits into the turning bearing as well which is not where it goes. When I tried to go online to verify, since I did not want finish the installation and do something incorrectly, the directions or videos for some reason they could not be reached. Murphy doors might want to consider making their directions on this issue a little more explicit. When I finally did connect with a Murphy Door expert she was great. She verified the info, explained in detail how the brackets work and how the resting pin sits and why. She should be the instructor in the video! Her explanations were perfect.

    Office closet door (bookshelf).

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    Page 1 of 2

    Ask the Community - Murphy Door® Headquarters

    Review Highlights - Murphy Door® Headquarters

      I've definitely kept it in the back of my mind on other places I'll be adding a murphy door at some point.

    Mentioned in 24 reviews

    Read more highlights

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    The Home Depot

    The Home Depot

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    The service sucks when a male worker can come up in his Hawaii want to be surfer dude shirt and you…read moreare looking at stuff and say hey if your going with switch cover go with this one it unbreakable. My reply is my boys can break a metal chunk out of a stove. No look and proceeds to slightly bend it dude no one asked for your shitty stinky ass to come near me and try to prove me wrong. So unprofessional. How about he not try to be let's prove a person wrong and rather be helpful. So not happy with tho location.

    $7000 in materials. $6000 ordered in one delivery with the Pro Desk. Took three days for a…read morequalified individual to accept payment and make the order. Once ordered, delivery was on time. Two items were substituted for specific items needed. Made a call to have those two items delivered and swapped for the incorrect ones. This was confirmed. Those items were job and time critical. After three days I call again to find out where those delinquent items are. Then they tell me instead of swapping them, I have to return the incorrect items, then pay again for the new ones, then they will order the correct items. Another lost three days. I have to drive to town to return and pay. Again, expecting two more days, after three I call again. Cant get through to the pro desk. This happens two days in a row. At some point one item shows up via UPS. The other item turns out not to have been ordered at the same time and tracking shows it now coming from NY state with an unknown shipping date. Looking at the HD website for this product it now shows delivery by a date that is 14 days away. I end up having to cancel this order and reorder it from Lowes with a three day lead time until home delivery. In summary, way too painful for a Pro order. I wont use HD again for an important project. The people I dealt with at the Ogden store were all very nice, though insensitive to the delays, but communication within HD and to this Pro customer were sorely lacking. I recommend looking at alternative lumber yards first if its an important project.

    Murphy Door® Headquarters - doorsales - Updated May 2026

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