Great showroom, with a lot of fun ideas. They have doors for every room in your house. Kids love to see these doors come a live. Adults love the function and practical use of door spaces. Very innovative company. read more

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Warning I purchased a Murphy Door and it was severely broken when I opened the box that was VERY poorly packaged. It took Murphy Door 2 weeks to respond to my request to replace the broken door. After 2 weeks there decision was "sorry we can't help you, but well give you 25% off a new door"... this is absolutely NOT quality customer service!! They do not care about you, they just want your money. I blew $4,200 on a useless door for my brand new custom home. I couldn't be a more surprised and disappointed. Don't be fooled by there great commercials, like I was. They do not stand by their products. You're only going to get a tail light guarantee. Buyer beware!!! read more

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Absolutely the worst customer service. I was originally quoted in in writing a 2 to 3-week delivery time frame. It turns out that was just lip service from a salesperson trying to make a sale because once it went into production I was told it would be six plus weeks. Even after showing proof of what the prior representative told me they did nothing except tell me that if I paid $600 I could get that delivery window. Once I finally received my bookshelf there was some damage, albeit not minor. Been a simple fix if the touch up paint bottle they sent had not leaked everywhere and I had some touch up paint left. Even after requesting via text, email, social media messaging, and a phone call, I still have not received a replacement touch-up bottle. read more

I ordered a door on February 6th. I paid $349 shipping and after the fact I received a call to say that it would be dropped curbside. I am in a condo and curbside isn't an option as my unit faces the greenbelt not the street. I requested that it be left my garage instead as that is easily accessible from the street. I was told that would be an additional $250. A $600 shipping fee on an $1,100 door is ridiculous! After 2 weeks of texts and calls they were unable to offer a solution and cancelled my order. They did refund my money, but it took over 2 weeks. Horrible customer service. read more

This has been an awful experience that has been very expensive and exhausting for a door. I was told by sales Andrew that normal delivery is 3 to 5 weeks but if I paid $600 I could cut that in half and get a " rush status " on door and receive by 12/19. I started reaching out to customer service a week after placing the order because I had no confirmation on delivery date or that door was even in production. After speaking with Valerie , Nick , Elijah , Andrew in sales and customer service I was finally able to speak with Tim, head of customer service. Tim guaranteed me a refund for $600 and an expected delivery the next day. This was on 12/18. on 12/19 I never heard from him. I still have no refund and no expectations for delivery on this expensive door. After calling several times I was finally told if they sent in a "request " for my $600 rush back it would slow it down even more. This makes no sense as both the rush period as well as the usual 3 to 5 week period have passed, not to mention that shows poor communication between the service , sales and production at Murphy Door . I don't wish this type of experience on anyone. Nick who just spoke to me was literally raising his voice at me that nothing is guaranteed. Then please give me my $ back that you guaranteed for a rush at least ! read more

I purchased a custom order at the end of January and the custom bookcase doors arrived mid March completely wrong. It was very difficult to get a hold of anybody from Murphy door and 69 days later I'm still left without the correct doors. The customer service has been the worst I've ever experienced. The sheer lack of care is evident. It takes weeks for me to get a response from anybody via email and nobody ever answers the phone or returns my voicemails. I am still waiting for answers and a resolution to their mistake. Be very aware if you are ordering anything remotely "custom". read more

Do not make the same mistake I did. I don't think the company is fraudulent but their incompetence is not too dissimilar. I bought a queen Murphy bed with one side cabinet. Damaged parts, missing parts, and phantom parts have all been part of the experience. I've asked the company for a link to provide a review on their website and two weeks later they can't figure out how to do that. Below is the summary I provided of all the issues I encountered. Incorrect Instructions Step 5 involves attaching bottom side trim pieces. I raised to your team that I was never provided bottom side trim pieces. After two weeks of back and forth I was told that my model didn't include trim, since it has a cabinet on one side. First, why wouldn't I have trim for the side that doesn't have a cabinet? Second, and more importantly, why would you provide instructions for a different product? If my product doesn't have this piece the instructions shouldn't mention this step, or at least flag that it isn't applicable if you have a cabinet on either side. This error in instructions also arises in steps 22 and 23, causing confusion. Quality Control Issues Step 10 involves connecting the headboard to the center brace. The center brace is not flush with the headboard and has a bow to it. Additionally, the predrilled holes for the headboard do not align with the holes in the center brace. This required me damaging the headboard to widen/move the holes. I also had to use commercial grade clamps to rectify the fact that the headboard and center brace could not sit flush. Missing Parts Step 27 involves attaching the magnetic catch. These were never included with my product and you had to ship them separately, delaying my setup. Missing / Incorrect Parts Step 30 involves attaching the handles to the bed. The screws provided were not long enough. At this point I saw no reason to work with your company anymore and went to the store to buy the correct screws and all other parts needed from here forward. All additional items below that were missing were paid for personally. For your benefit, the screws would have likely been long enough if I didn't have the model that included shaker trim, as that added 0.75" depth. Missing Parts Step 31 involves securing the bed to the wall and studs. You did not include the necessary lag screws. Missing Parts Step 32 involves securing the brackets to the bed with the small black screws. I did not receive enough of these screws. Missing Parts Step 33 involves securing the top cap with 1 1/4" screws. I didn't receive any screws that were this Phantom Parts The instructions depict a part known as "Bed Stops." I received these but at no point did the instructions tell me what to do with them. Inadequate Instructions Steps 38-42 involve attaching the top, bottom, shelf and drawer stretchers to the side panels. After completing these steps I noticed that only one side of the shelf and deck panel is finished. Unfortunately I didn't have the finished side facing forward and had to take it apart and redo these steps. If you are only going to finish one side, it should be noted in the instructions to have this side facing forward. Missing Parts Step 45 involves attaching the back using 1 1/4 truss head screws. These were not provided. The bed is already installed so I am unable to take pictures of the backside of the shelf with my own screws Missing Parts / Quality Control / Incorrect Instructions Step 46 involves attaching the cabinet to the bed using 1 1/4" screws. I never received these screws. Missing Parts Step 47 involves attaching the cabinet top cap. Same as step 33, I did not receive these screws. Quality Control Step 53 and 54 involve attaching the drawers using premarked holes. My drawers do not fit meaning that the premarked holes are not aligned. Missing / Incorrect Parts As noted in step 30, I did not receive adequately long screws to secure handles to the drawers and cabinet door. I bought my own machines screws. Missing Parts I did not receive any shelf pins or cabinet bumpers. You can see my own shelf pins and no bumpers. read more

Don't waste your time and money. Find a local cabinet maker to build. We custom ordered a black bookcase door. First off, the cabinet doors came scratched up so they offered to send new ones. Ok, then as we were hanging the door we realized they had everything backwards and they told me to not use the clips that came with the molding and to glue or nail it on. As the new cabinet doors finally came we realized they were bigger than the old scratched up ones and they won't fit on the door. I have been working with customer service for months and they are not fixxing my issues. Never again. We are ready to burn it and order from elsewhere. Spent way to much time on this. Poor quality, poor service and very expensive. read more

We liked our Murphy door/bookself although the system often needs adjustment and we have to remove the door from the frame to make it work properly. I ordered a Murphy bed with side bookshelves in November, they finally sent it in late February and the shipper wouldn't deliver it. After several phone calls with the shipper and Murphy, we were informed the shipper refused to deliver and it was going back to Murphy. It was damaged and now they expect us to wait another 3 months before it is shippped again! We already moved everything in the room the bed would go into so I've asked to cancel. I've called and emailed and I am not getting anywhere. They don't want to cancel it but I'm not waiting another 3 months. Terrible customer service!! read more

Terrible customer service. Purchased a bookcase door and after waiting 4 weeks it arrived damaged. I immediately took pictures and sent them over. Customer service reverted that they can either send me $200 or they can send a door carcass but that will take another 4 weeks. I told them that my contractor can fix it but he quoted me $350. Murphy Door stated under their terms and conditions they use a one standard rate and will not pay per contractor's rate. So pretty much what they are saying is if their item arrives damaged. The customer still has to pay more out of their pocket to pay a contractor to either fix the damages or to have it replaced with a replacement. Elizabeth Hargraves is one of the worst customer service representatives I've had to deal with. read more

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we purchased a Murphy book case door in unfinished white oak. it turns out the door is not made of solid oak, but MDF with oak veneer. the website has done everything to obscure this fact and requires you to click into the technical specs to get this information. If they were being honest, it should say something like white oak veneer or white ok finish. It does not! even the receipt says "wood type: white oak" rather than mentioning anything about MDF or veneer. Why does this matter, you ask? when trying to stain the door, the veneer had some weird reaction with the MDF where the exposed MDF part of the shelf touched the back of the book case. it gave the back of the book case unsightly streaks along the exact lines the shelves had been touching (shelves were removed and stained separately). we have tons of experience staining oak doors, and this has never happened with any of our existing solid or veneer oak doors. Overall ridiculously pricey for what it is, which I guess is why they work so hard to mislead customers into thinking they sell a solid wood door. read more

Murphy Door® Headquarters - Door Sales/Installation Near Me - Ogden, Utah

My order was dropped off unscheduled at my house and was missing the hardware to install, so I had to pay my installer for the day even though he couldn't finish. Then hardware came in a week later and installer found out casings were not lining up to snap in, also had to pay him for wasting his time on that. It's been almost to more weeks waiting on new casings I'm praying for right so I can be done with this. Was offered nothing for my or my installers wasted time, only that they would send the items that should have been right the first time. Avoid this company, bad customer service. read more

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Poor from beginning to end. Very expensive product with poor instructions and limited how to videos coupled with the poorest material that can be used for a bookshelf that will undergo wear and tear, MDF. In addition to this, I received parts that were not of the correct dimensions and some were in the incorrect box (I ordered two doors). Customer service was also poor. Not correcting the situation and just kept asking for more and more pictures. I had to modify the incorrect parts on my own. I recommend ordering a murphy door from anyone else besides the Murphy Door Company. read more

Their product is good but I had issues with the directions. I ordered two outswing double bookcase doors and the directions are not clear on how the middle bracket resting bolt sits since it fits into the turning bearing as well which is not where it goes. When I tried to go online to verify, since I did not want finish the installation and do something incorrectly, the directions or videos for some reason they could not be reached. Murphy doors might want to consider making their directions on this issue a little more explicit. When I finally did connect with a Murphy Door expert she was great. She verified the info, explained in detail how the brackets work and how the resting pin sits and why. She should be the instructor in the video! Her explanations were perfect. read more

Murphy Door® Headquarters - In addiiton to some screws this was all the hardware - Door Sales/Installation Near Me - Ogden, Utah

I am now over a month into this project and still don't have my material. I paid extra for a custom door jam. Didn't get it. What I did get was not drilled properly. Called about my order and they said they would need to remake and send it. That has been two weeks now. Meanwhile I have a room torn apart waiting. I have asked to speak to a manager multiple times but getting a call back from them is near impossible. I would leave you with this, try to put a review on their site. You may see reviews but there is no way to leave one. This should be a warning. read more

As the highlight of my office, our Murphy door has received so many compliments. I wish I would have found out about Murphy door sooner so I could have put more in my house and had an even great creative ability with them. We were already framing our house and had one place we could make a Murphy door work and we did. It was a breeze to pick the door and obtain the proper measurements. When it was delivered, installation was simple and it looks great! If you are thinking about putting a Murphy door in, you should! I am already thinking about my future Murphy Door possibilities... read more

Murphy Door® Headquarters - Office closet door (bookshelf). - Door Sales/Installation Near Me - Ogden, Utah

build quality is poor, extremely over priced. my Murphy door does not operate the way it should. it's like quality of the wood and build isn't sturdy enough to handle its own weight read more

$850 for shipping?! Hidden door or hidden fees?!? Wow.... I could have paid someone to drive out of state and get it for less. Amazon can deliver an 85" TV next day for free but a door costs THAT much! read more

I need to buy a Hidden Door lock and had a very fun time looking over all the different Murphy Door devices. I finally selected one and asked to see an instillation video. Carrie Nelson in Customer Service provided me a link and the video was perfect...just what I needed. I purchased the lock (and got a 10% discount, thank you). After 2 anxious days (like a kid at Christmas), I reached out to to Customer Service to see the status of my order. Again, Carrie Nelson got back with me right away and said my order was shipping tomorrow and I can expect delivery in 3-5 days. Plus she include a link for me to track the shipment all the way to my door. In my opinion, Carrie Nelson is a Rock Star!!! Thank you, Bill Schmidt read more

We are getting 2 doors from them, they have been wonderful with all the information. On a total different project, I had some questions about MDF and knew I had learned recently some further information about MDF, and I wasn't sure where, but I had seen a quality video about MDF somewhere. I thought it might be them...... I sent an email and got a link back from them with information again later that day.... It was a weekend. WOW they have some customer service!!! And I'm not a client .....yet. Only because I have to finish a bit of work on the remodel part of the house where they are going. But we will be a client, soon. read more

I had a few minor issues with my Murphy door and reached out for assistance. Valerie from Murphy Door provided exceptional service from start to finish. She was polite, professional, and made sure every concern I had was addressed promptly and thoroughly. Her dedication to ensuring I was completely satisfied went above and beyond my expectations. Valerie truly sets the standard for how customer service should be--she's a credit to the company. Thank you, Valerie, for making this such a positive experience! read more

So while we did have issues with the doors and customer service I was about to talk to the owner Jeremy. He was very professional and understanding with the issues we had. He made everything correct and took care of us. We would highly recommend Murphy Doors and if we ever need one again Id buy from them. Thank you Jeremy for your time, effort and help! read more

This makes doors that fall apart, hinges that break and are overall cheap junk. They also got angry when I posted this review to yelp the first time and had it taken down. Read up on them on BBB if you don't believe me. Do yourself a favor and take your business elsewhere because after you're done realizing that the product is crap you'll find out that their customer service is even worse. read more

GREAT CUSTOMER SERVICE FROM VALERIE AT MURPHY The Murphy Hidden door is fine but this review is about customer service - from a representative at Murphy named Valerie. This past fall we ordered a Murphy Hidden Door through Home Depot. There was a delay in the order due to processing on the Home Depot side, and on the day it was to be delivered I was told there would be a lengthy delay. Home Depot customer support was not able to provide any insight so I called Murphy Door directly. VALERIE at Murphy was wonderfully supportive and helpful. She checked on the status of my order, then over the next few days kept me posted directly on completion, shipping, progress, and arrival date. She was excellent, friendly, supportive, and reliable - and I owe her a great thanks for the peace of mind that comes from being informed. Thank you, Valerie. Jim Taylor Chester Springs, PA read more

I waited a long time for my murphy door and have installers here now to put it in and it is missing two key pieces...they sent two of the wrong parts. I am on hold with their customer service team right now and it is going on 30 minutes I have been on hold! This is the most frustrating experience that I have had in a long time. On top of this...my installers say the instructions are very vague and not very helpful. If you are going to charge almost $3,000 for a special order door and make people wait almost a month to receive it...you need to make sure the parts are all in the shipment. You also should have someone available to help install. read more

Even the professional contractors said this was the cheapest built yet most expensive door they have ever installed. It is made from a super low quality mdf and thinly glued veneer that cannot withstand the brush of a hand or a towel before breaking. Multiple the problem by 100 if you have any humidity in the air. The entire unit began to sag within 2 months of install. Their customer service is non-existent, and I've even filed a BBB complaint for improper and inaccurate advertising. read more

Ordered a build yourself Murphy Door, sizes did not match what was given online so door wont work for me and im out $2k+ I called the help number and talked to several agents. After the Second one I got her to admit that the website measurement i was given was wrong. She apologized and said they (Murphy door) should the website. Thats great but im still out $$ and you guys did nothing to try and make it right. 5- 1/4 door says 3/4" Protrusion on website its actually like closer to 3 inches!! I checked today 2 weeks after i called Murphy door and there website has not been changed. read more

The door is absolutely stunning and the customer service is unbelievable! My door came in missing the hardware so I emailed the company, not only did they email me but they called me today on a Sunday letting me know I'd have the missing parts this week! Super nice on the phone and I'm shocked they handled my issues so quickly but on a Sunday on top of it!! Faraon read more

I love my Murphy Door! I was a little nervous at first when I saw all the pieces/parts but the instructions were SO easy to follow and we had watched a YouTube video and this project was a piece of cake! This is such a unique feature in our home, I highly recommend The Murphy Door! read more

Murphy Door® Headquarters - The finished product is on the left - Door Sales/Installation Near Me - Ogden, Utah

Winner of the worst purchasing experience award for our entire home renovation project. We purchased a shoe rack door and found that the actual delivery timeline was more than twice what was quoted in their "estimate" at the time of purchase (the downstream impact of their delays cost us more than the door itself!). Try to get in touch with customer service and be prepared for even more delays and endless excuses like "estimates aren't guarantees." - yes but they they should set a reasonable expectation, right? Wrong. They offer an alternative to pay for expedited production but seems like a nasty way to squeeze customers since they rush surcharge only means they meet the standard delivery estimate they provide. Or even better... the price listed on the website is lower than what they quote over the phone/email. "Oh, oops I guess we need to update that.". It almost seems like a joke. Once you actually receive the product, don't be surprised at the poor quality of construction. Neat idea but very poorly executed. It seems like this business is run out of someone's garage as a hobby. I've never dealt with a company at this high of a price point with such poor customer service and quality. That's the risk you take buying something online without seeing it in person first. Lesson learned! read more

A really excellent custom made storage door. My laundry room had no storage space so I ordered a Murphy Door with 3 shelves up top and cabinet doors on the bottom. It is perfect to organize my laundry supplies and household hardware type stuff. The fact that it is a door is a huge bonus. Nothing falls off the shelves when I open the door. It swings smoothly and easily. There is a ball and socket that keeps it closed and I got the optional lock bar kit as well to secure the room beyond. I got the paint grade version and white paint option. It is flawless. So now all the supplies that were laying on top of the washer and dryer have a place in the laundry room door. It is one of the best things I did for my house to make it more organized and less cluttered. Having a hidden room beyond the door for my plumbing and mechanics tools was just icing on the cake and the optional key lock bar setup keeps them more secure. Nobody is going to pull on the Murphy Door anyway if they don't know what it is. But even if they do, they lock keeps it from moving at all and you will second guess that it is anything other than a built in set of shelves. It was a lot of money. But when you figure it is custom made, fulfills the function of a door and a cabinet, and disguises an entire room in the house; it is a really great value. I am glad I did this. read more

Great customer service from beginning to end. Answered all of my many questions during the ordering process and the door arrived when scheduled. A few minor issues with the actual door, but Valeria took care of them quickly and easily. Great quality and we are getting ready to order another one for our pantry. read more

Wish I would have known how difficult the locking system was to open and close, now it is stuck , door is stuck shut and no customer support to help. Wish I just had put in a simple plain door. Will not purchase again. read more

We love our bookcase hidden door with biometric fingerprint access. We have had it for 5 years and it works great. We were having some technical issues with the biometric fingerprint pad and Tim at Murphy Door was responsive and super helpful when we reached out for customer support. They helped us resolve our issue quickly and provided personal service that seems rare these day. We highly recommend Murphy Door! read more

I had a vision about installing a Murphy Door in a new bathroom being constructed in my home. That vision has become a reality. The product arrived in perfect condition, the videos and manual were invaluable, as was the information my contractor received when he called the company for some further guidance. He had never installed a Murphy Door and now feels like a pro! Everyone who sees the door at first has no idea what it is. They just assume we needed some extra storage in the modestly sized bathroom. But when we open it into the adjacent kitchenette they are truly surprised and comment on how they have never seen but wish they had one. In short, the door is perfect. It does what it is supposed to do. And everyone raves about how unique it is. read more

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I bought two doors for 3600 each with drawers for two children's rooms. I will never forget this day. The materials used are low-grade sawdust, which break very easily even from their own weight and for this reason all connections and door hinges sag, there is nothing left to tighten and strengthen with new screws. The drawers at the bottom have the cheapest guides that do not have any special rigidity, and since the door is on ONE and weak hinge, they also sag and have a slight tilt downward and often open on their own, and when they open, if you close the door a little faster or it will slam and the drawer opens, you will not be able to open the door and leave the room until someone closes the drawer for you. (From personal experience, my wife sat in the closet for 2 hours while I washed her car.) For this money, the door should be made of solid wood wood and high-quality steel hinges. I highly recommend thinking 10 times. read more

Murphy Door® Headquarters - Door Sales/Installation Near Me - Ogden, Utah

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Constructed of MDF, worse than IKEA furniture. Customer service sucks and does not stand by their product. Door is way to heavy and warps under its own weight and their install tips will only get you so far. Bought their best door and am very disappointed. Could have built my own with hard wood, for half the price. Complete garbage, buy at your own peril. read more

Excellent customer service! Kodi H. was incredibly helpful with assisting me with my order, even calling me back to confirm the details of my request. A few follow up emails to assure me that everything was in order, and that my door would be shipped soon! Thank you! Eddie read more

I rarely leave negative reviews but given my experience with Murphy door customer support I feel it is justified in this situation. I have always wanted one of these secret bookcase doors and when renovating my office purchased an unassembled door for close to $1,700 on their website. When you spend $1,700 on a door you expect a certain level of quality and service from the company which was lacking here. I am fairly handy and have done a variety of home improvement and woodworking projects. The instructions for assembling this door were pretty clear especially if you download the bilt app on your phone. I followed the instructions to a T and got the door in place and it looked pretty good. The problem was the face frame of the cabinet extended past the door jamb. This prevented the door trim from being properly installed as the trim needs to overlap the cabinet in order to give the built in hidden look. Essentially the door would hit the trim when opening and closing. At this stage I stopped thinking I must have done something wrong and contacted customer service. I'm fairly certain the customer service reps at this company are trained to stall, put customers through the ringer and make the gauntlet to get any resolution so long that they give up. Every action by this customer service department was a stall tactic. They would only communicate via email once every other day or so and their reps have no idea how to actually solve a problem or install one of these doors. I sent 20+ pictures and followed every instruction for 3 plus weeks trying to get this door to operate properly. They would only ask for more pictures each time. What ended up being the problem was that their pre drilled holes for the pivot hinge were not in the right place. They needed to be inset approximately an additional .25 inch to allow the door to open and close properly. I moved the hinges from their designated placement and was able to fix the door. This kind of manufacturing defect should not happen for a door at this pricepoint and the company refused to do anything about it or be of any assistance. I wasted countless hours trying to deal with this incompetent customer service department and was given no resolution. The door itself is of ok quality. Its mdf and some of the edge banding veneer is peeling off. Just be aware what you will be dealing with if you have to deal with their customer support and I wouldn't count on them honoring any sort of warranty they offer on their website. You'll be put through the wringer for weeks with no end in sight, its clearly the policy for this company. read more

Doors are high quality and built well but the customer service is lacking. I have a broken hinge pin that was warrantied over a week ago and seem to be getting the run around on if the piece is shipped out. Cannot currently use or hang my door in the meantime and I have to reschedule work. I was given the expectation the part would ship right away but it's been over a week and no update, Really hope to get to use my door soon! read more