Communication could definitely be improved. I brought the device in for repair, and it ended up…read morebeing there for about a week. I was originally told the repair would take 1-2 days, so I had to call several times for status updates. On Friday, I was told they were still working on it but expected it to be ready by Monday. I never received a follow-up call, so I called on Monday. I was placed on hold twice before finally speaking with someone, who told me it was ready for pickup. Better communication and proactive updates throughout the repair process would make for a much better customer experience. So far, there haven't been any major issues, although my son has noticed that the Switch glitches occasionally.

Great work, nice staff. Will return with another PC soon. I have another that needs fixingread more

I was very surprised by this business because I was greeted by a very professional staff that gave…read moreme excellent customer service. I don't say this lightly because in today's business world it is extremely rare to get personal service anywhere and this store was impressive. I'm old school and it's important to me to be provided positive customer service and support. You will not be disappointed to take your business here! I highly recommend you contact them for all your electronics needs. Thanks Bianca you were Awesome!

My interaction with CellNow was frustrating and unnecessarily time-consuming. The exchange began…read morethrough Facebook Marketplace Messenger when a representative from their San Mateo location expressed interest in assisting me with my device. I explained that I had an open-box Google Pixel 11 Pro that had been purchased approximately one week earlier and had never been activated. Rather than selling it outright, I was interested in trading it toward an older model. I was initially offered $480 for a device with an MSRP of approximately $1,100, which was already disappointing. When I clarified that I was primarily interested in a trade rather than a direct sale, I was directed to the company's website. After spending additional time answering questions through their online chat and waiting more than 10 minutes between some responses, another representative ultimately told me that they do not buy new phones. The most frustrating part was the inconsistency between representatives and locations. CellNow initially engaged me about acquiring my device, only for another representative to later state that the company does not purchase devices like mine. Had this policy been communicated clearly from the beginning, the entire exchange could have been avoided. Overall, the experience was disappointing because of the extremely low offer, inconsistent information between representatives, and the amount of time wasted trying to determine whether CellNow was actually interested in the type of transaction they initially discussed with me.

Awesome job, customer service and surprised me with the price. Highly recommended…read more Fixed my iPhone 14 Pro Max screen. After calling around and getting prices at $210 - $260. Even the prices that are $160 and all the way to $125 is that the people that repaired the phone for those prices, will not give you a straight answer to: "is it LCD or OLED? " Their replies for $130, $140, to even $160 is that it's "premium" beware LCD screens will use up more battery and the colors on your screen will be off. My phone was losing battery when it was charging or even not used, (all apps closed) When the repair was done. I asked the owner why did billed me for such a good price, and even threw in a free tempered glass screen protector? He responded back honestly. Because business is slow and I rather make something rather than nothing. RESPECT!! Yes we are aware that the LCD screens for iPhone 14 Pro Max is $50 on Amazon prime and people are trying to take advantage of people making a crazy profit. At a time when people are just looking for help after seeing a broken phone. Again highly recommended and earned a customer for life.

I took my phone in for repair. He kept giving me the…read morerunaround after a month he told me the phone couldn't be repaired. I would only recommend this shop for simple repairs for example broken back glass other than that no!

My interaction with Cell Tech was positive! They were extremely helpful in getting my son's phone…read moreback on track. Local family business through and through. They had plenty of tech in stock, and were very knowledgeable of various devices. Also conveniently located in Fig Garden area on Shaw Ave. If I need help again this is where I will return to.

We had an amazing experience at Cell Tech! The owner was very helpful and communication was great…read more He replaced my screen in literally 10 minutes. We highly recommend Cell Tech! We will return for any future needs!

I've gone here numerous times for my cell phone needs whether it's a battery replacement or a…read morecracked screen. They've been consistent and their pricing is reasonable (actually cheaper than most reputable places). Give these people a call if you're shopping around.

Great place to sell your old phones and smart watches!! Top dollar and friendly staff.read more

Awesome business! I took my computer in because of an audio driver issue on my Dell laptop and they…read morewere super helpful. Also have some sick Pokemon cards so had to get one of my main, Lilly.

Found this spot while hunting for Pokémon card singles and it's a hidden spot for collectors. The…read morestaff was super welcoming and happy to chat about cards, which makes browsing way more fun. Their singles section is another highlight with lots of $1-15 cards to dig through. Prices of singles are variable but fair compared to what you see online. Definitely a place you can lose track of time flipping through binders. Ended up buying a bunch of singles!

All great, service, price and turnaround, I'll be back no doubt and appreciate their Streight talk…read moreand knowledgeable solutions

Went in for a screen repair and he said it'd take about an hour . bro was done in like 30 mins …read more not only did he fix my screen but he cleaned my charging port that i thought couldn't be used anymore and showed me that my phone could be charged normally again , my mind was blown . AND he didn't charge me . thanks Michael , that was awesome

7/17/26 GREAT…read moreexperience!! About ready to have a meltdown! My iPhone wouldn't let me enter or type in my passcode correctly to do so!! Couldn't do ANYTHING!! I went to AT&T to try to get help. She had no clue. Directed me to go to U-Tec down from it!! Best thing ever!! Greeted by Kimmie. She was great. Confident in getting it fixed. Apparently, very messed up. She was supposed it didn't break down sooner with the big pixel dot showing. Told I could take a sear inside and it would be about 30 minutes. Sat down. Safe, clean, cool and comfortable. A lot of cute cases to view to buy. Before you know it, I was called, it was fixed and working!! Thankful!! Paid for it, told I could contact if any issues, but shouldn't be and wished. Good day!! Relieved!! Cell looks brand new!! Great service and GREAT phone repair!! Highly recommended!! Thank you so much U-tec!!! They deserve every star!!

iPhone XS Max needed new battery. Original lasted until 50%. Mike installed new screen protector on…read moreother iPhone. Dave accepted this iPhone for battery replacement. Kimmy closed out service order with new screen protector. I highly recommend U-TEC Riverpark for all your products & services.