Friendly. Helpful.. They are recommended by me. They show you how much you will have to pay for…read morenext visit. Always wanted that. So I know what it's going to cost before scheduling.

My husband has been a patient here for years. He convinced me to give them a try. Dr. Filippini…read moreis the absolute best! Wonderful personality, patience and kindness. He took the time to take care of my issue knowing it was an emergency. I highly recommend this dentist. Everyone who works in this office really cares about their patients. And they take the time to get to know you.

I've been coming here for over 6 years and have never had any issues. My visits are primarily…read morebi-annual cleanings, but all hygienists I've ever worked with were very friendly and professional. My appointments are mostly on time. Occasionally, I'll wait 10-15 mins past appt. time, but it's infrequent. The dentist is personable and always willing to answer my questions and give feedback after exams.

I switched to West Penn about a year ago and couldn't be happier. My wife found them and then…read morerecommended them after I was displeased with my prior dentist. Everyone at West Penn is extremely kind and knowledgeable. They don't make you feel weird or try and sell you things you don't need. Dr. Steines and Morgan are both wonderful. 10/10, highly recommend.

This is the absolute worst dentist I've ever gone too. It was bad enough when he ran the daycare…read moreout of our community for his business, but his business is horrible. He's terrible with kids. He's now missed a total of 3 cavities between my 2 kids, and neither of them will even see him anymore because of how uncomfortable he makes them feel. My husband and I are finally out of there after having to fight for our records for over a month. We were given the nonstop runaround because they knew we were leaving.

The office is clean, great staff, everyone is very friendly. If there's any questions or concerns,…read morethey explain the process and any issues that can arise.

I'm leaving this review to document my experience at Atlas Dental Specialists (Shadyside) for two…read morefront-tooth crowns. While the office is professional on the surface, my experience overall was extremely frustrating and costly. After my permanent crowns were placed, I developed persistent sensitivity in my right front tooth (cold and hot) that did not improve over time. I also felt a noticeable ledge/step on the back side of the crown near the gumline, which made me concerned about the fit/contour. Aesthetically, the crowns also looked longer and bulkier than expected with heavier incisal edges than what I was aiming for. When I tried to address these concerns, I was advised to pay for additional diagnostics (a wax diagnostic). After I paid for it, the office later terminated the patient-provider relationship instead of completing the planned corrections. What made the situation especially difficult was the refund process: the office confirmed in writing the refund amounts, but repeatedly stated the refund would only be processed if I signed a broad "release/indemnification" agreement exactly as written. The agreement was extremely one-sided. It went far beyond acknowledging a refund and included sweeping waivers and protections for the office, along with a "non-disparagement/online statements" section that, in my view, would discourage patients from speaking openly online about their experience. I was not comfortable signing something like that just to receive an agreed refund. Overall, I'm deeply disappointed by how concerns were handled. The communication and resolution process felt dismissive and, at times, misleading - more focused on protecting the office than responsibly addressing the problem. My takeaway is that the approach felt money-driven, and I left feeling I couldn't trust the process. I would encourage anyone considering treatment here to do thorough due diligence and not rely solely on online ratings.

Made an appointment. They called and changed it. It was not a convenient date for me (the one I…read morehad previously scheduled was) but I took it anyway. Arrived early. Appointment was for 10:20. That time came and went. I asked when I'd be seen and they said "we're running late." (At 10:18, I had asked if they were running late and was told that they were not.) At 10:25 I asked the receptionist how long my appointment would take. Was told an hour. Well, I'm already ten minutes into my lunch hour and had expected to be seen at my appointment time. I said "nevermind, I'm leaving; you can keep my money" (had to make a $25 deposit before anything happened at all). They said "have a nice day," and I said "f*ck off." (Yeah -- i know that's wrong, but was so frustrated, and also I'm old and have no filter.) It's a downtown office and downtown workers obviously use them and can't be away from work for hours on end because a dentist doesn't keep appointment times.) This place has zero respect for patients' time, but theirs is SO important that I received NUMEROUS texts in the days leading up to my appointment. "...you have an appointment reserved with Atlas Dental Specialists on Wed, Oct 1st at 10:20 AM." And ".."please respond with C to confirm your appointment with Atlas Dental Specialists for October 1st at 10:20 am. If your appt is missed, or cancelled / rescheduled with less than 48 hours' notice, a fee of $50/hour of appt time will apply." So obviously THEIR time is important. Just not their patients' time. Also, every appointment is "separate." Cleaning is one. Examination is another. It's all about money money money with this place. They did refund my $25 deposit though. Terrible place. And now I have to find a dentist.

Absolute best dentist and staff! Dr. Murphy is awesome to interact with, he is thorough, quick and…read moregets it all done. I have dentist anxiety and he always knows how to calm me down. I have recommended him to many people and they've all felt the same way. I told him he can never retire because I'm a patient for life!

I had a tooth pulled out a few months back and they left a piece of it behind in my mouth when I…read morefound out I asked if I could have a refund because I had to go to another dentist and they basically told me there was nothing I can do. It was a residual route. Didn't even say hey come back. Let's take a look at it and we'll go from there so in my mind, they basically told me go to hell we don't give a damn I will never return to this office again and I think they're very unprofessional.

My last review wasn't formed correctly. The first time I went to Dental Works I got a teeth…read morecleaning and I mentioned to the hygienist that I could feel my wisdom tooth ( on the left side) coming out ( almost like bursting) she looked and saw it and said she'd get the dentist to come look at it. I brush my teeth 3 times a day. So the cleaning was less than 10 minutes. When she was done cleaning I waited. No one came into the room so I left. That's where it all began. I also saw a help wanted sign on the door and they need help. Please find a reliable dentist office that actually cares.

This place is the most unprofessional dentist office i ever been too. The workers are just so rude…read more They never documented any of my work. there all just lost

They saved my teeth and continue too. I have bad mental health, a severe disorder that nearly took…read moreme twice. I've had my ups and downs in office, but overall when I look at it all, this is the office for me. They do sometimes not explain billing super well. But they have payment options which is nice, and their one of the few offices that works with government insurance. There was one cruel tech, but they fired her pretty fast it seemed because she was in multiple complaints for her cruel behavior. Which made me respect the office immensely. It showed they understand the struggles people go through that lead to teeth issues. They could've probably easily told me dentures, but they didn't. They took their time fixing each tooth, they were always kind throughout, and I am so thankful for all they do and have done. I've noticed some even now with use a numbing gel and then the numbing agent which is nice. I have a high pain tolerance but still, a little less pain in this world ain't so bad! I definitely have had moments when my disorder has acted up there, but they kinda seem understanding of it. They'll give me a second when I'm anxious. They let me pause. They fight insurance for coverage. Now I'm finally making more and will be moving insurance, and be able to afford treatments outside what the government allows, which makes me even more grateful because i know they know what they're doing. This place made me not afraid of the dentist anymore! Yay!

I had a tooth extracted here and experienced a concerning lack of post-op care and communication…read more Immediately following the extraction, the doctor instructed me to take my prescribed antibiotics so the site would heal properly. However, the prescription was never sent to my pharmacy. I tried calling the emergency number provided on my discharge paperwork over the holiday weekend, but no one answered, and my email went completely unacknowledged. When I finally reached the office on Tuesday, I was told it must have been a "mistake" and that the doctor was referring to antibiotics prescribed weeks prior. When I asked for further clarification about why the doctor explicitly told me to take them post-surgery, the receptionist just chuckled and brushed it off. I am now 9 days post-op, in severe pain radiating to my ear, and having to seek care elsewhere for a likely dry socket/infection because this office completely dismissed my concerns. Very unprofessional and untrustworthy care. Update: ABSOLUTELY DO NOT COME HERE WITH SERIOUS MATTERS IT WILL NOT BE TAKEN SERIOUSLY!