I've been coming to the small Gurtner Dental offices for dental care all of my life, so I've had…read moreboth of the Gurtners - Maggie and Stephen - as my dentist at different points (one works primarily with kids, the other adults). They're definitely a great pair; I can only assume that I don't outright hate or fear going to the dentist as much as the average American because I've had relatively good experiences with these two. I won't even pretend that I've always been the best at taking care of my teeth (boy, was I a challenge to deal with when I had braces and did absolutely nothing in the ways of caring of my teeth!), but they don't hold it against me (openly anyway). These days though my visits are actually usually fast and pretty painless, with the occasional additional matter that requires a little more than a basic check-up. Whenever I come in the staff is always interested in hearing about new developments in my life, which is sweet of them. And the office, which isn't the biggest place in the world never seems too packed or noisy, which is a plus in my book considering that I can be a little stressed waiting for my appointment to start as I hope there isn't a new problem with my teeth. I definitely think this is a great little business run by a great pair of people, and I totally recommend this office to anyone in the area who's looking for a new dentist.

Fantastic team all around--they make you comfortable and take great care of your smile. My kids and…read moreI both use Gurtner.

I was referred to him by a friend and I'm so glad that she did they are absolutely amazing and some…read moreof the kindest dentist I have ever dealt with I would recommend them to anyone with children that are scared of the dentist they give you the time and care that you are looking for and make your children feel very comfortable and assure them that everything will be OK

I took my son here for one visit and I've never been treated worse by a medical establishment. The…read morestaff were rude and unfriendly. The Dentist did not even take time to introduce herself to me, and was very blunt and uncaring with treatment plan. I understand the practice is busy, but you should still take the time to make people feel comfortable, especially when it comes to dealing with their children. After one visit there, I immediately switched to another practice and could not be happier.

It seems reviews have gone down hill as time as gone by. Maybe this should have been a red flag…read more My child was seen at this office for 1.5 years, give or take. Our last appointment, things really took a turn. The staff seemed frazzled and I heard tid bits of conversation that seemed there was tension. The older dental hygienist at the McLaughlin location, was seeing my child. This is the second time she has worked with my child. I was not a fan the first time as her demeanor did not seem kid friendly (tone, easily frustrated, off comments to my child.) I chalked that one up to a bad day. The latest appointment, had me frustrated. She spoke to my child with a very frustrated tone. He asked her to not have the gloves near his lips but instead of talking through the situation, she told him, well they are there and you are lucky your mom helps you with your teeth. Mind you, my child is not even 5 yet. These comments continued along with increased frustrated breathing and eventually rolling her eyes at my child. She then said, yeah, we are not doing x-rays. He cannot even handle a cleaning. I then stepped in to floss his teeth as he gave me a look as the older hygienist became more frustrated. She then asked him about a toothbrush and he stated which one and she did not listen to his words and grabbed a random one and handed it to him. She then went to check her schedule and words were communicated between her and another hygienist. She left and then came back to tell me the dentist was running behind and she had to move on. I asked how long and she shrugged and said I don't know. At this point , we were waiting for 15 minutes for the dentist to check his teeth after cleaning. I told her I can wait 10 minutes and then I will need to go. She relayed the information to the dentist and then came back to tell me she let the dentist know and had to move on. 10 mins passed and I had to get my kid lunch and off to school..at this point we, were there for an hour for a cleaning for a 5 year old. I told a younger hygienist beside us that I am not too sure who I need to tell but we need to go. I took my child out of the chair and left. A few days later, I received a letter in the mail that the dentist was withdrawing professional care for my child. I spoke to the Practice Manager. Our conversation was very unprofessional and unproductive. She told me I have no clue what I am talking about , laughed when I was discussing my concerns and overall had a poor understanding from a client matter. She also stated to me that I have no clue what is happening in their office , which I agree, but also told me I do not know how the medical field works and I need to change my perception. Unfortunately, this did turn into a who can talk louder as she interrupted me constantly and did not care what I had to say. Her immature demeanor on the phone when trying to discuss my concerns about the staff being overbooked and my child waiting in a chair for 1 hour was horrible. I never write reviews but I am sick and tired of being pushed around in the medical field, especially when it comes to Peds. So please take caution when thinking of Pediatric Dentistry South-McLaughlin Road location for your needs. Sincerely, One mama sick and tired of being pushed around or waitlisted.r

Horrible patient care, there's no " free teeth whitening with exam and x-rays" I received duplicate…read morex-rays from another awful provider and Pearl Dentistry sis not so a comprehensive exam, no teeth cleaning much less teeth whitening ( I would've had to buy teeth whitening trays at the front desk?!?!) They didn't contact my insurance company for billing they just sent a bill and printed out a statement for $5800 for a treatment that was supposed to be done on July 7. My insurance company would have helped pay had they contacted them but they just sent a bill which will not be paid by my insurance company because they didn't even do a teeth cleaning as part of the service which I have never heard of and neither had my insurance company. I would not recommend Pearl Dentistry to anyone. They just want money and they don't care about their patients.

Starting with the office: tiny and rundown. From the waiting room or any of the exam rooms, you…read morehear every patient interaction, all the billing info (so much for HIPPA) and smell whatever the staff is eating for lunch. While listening to staff conversations as well. Your exam room will be just big enough for the dentist chair, with inventory stuffed into every nook and cranny. The front staff is old school rude. Curt, uncooperative and unresponsive. Definitely not there to help you. Dental work was fine. Just a cleaning and that's all there till he as I'm not going back.

Professional & warm care with children. Took our grandchild off his addiction to sugar! Welcomes…read morethem in a room full of fun!

I am so disappointed with the office staff and the doctor. I have three children! We have been with…read moreDr. Cupelli for 14 years! Recently, my husband lost his job from Covid and I was in a car accident limiting my hours! He recently got a new job and we waited the three months for insurance. Our children's six month appointment was scheduled today and we were so glad that we could could keep our appointment and provide them with the new dental insurance card! My husband actually emailed the insurance company this morning to make sure everything would be ok and the insurance provider provided him with what he needed to give to the doctors office. We got the kids out of school 15 to 20 minutes early because we live 25 minutes away. We drove to the office and provided them with the new insurance card. The office staff proceeded to tell us that they called the number on the card, and couldn't find any of our children on record. Also, first let me preface this by stating that two of my children have severe anxiety already! They tell my husband that he should try to call and see if he can get a hold of someone because there is nothing they can do at the moment. We have now been sitting in the waiting room for about 15 minutes and my son is getting very anxious and physically sick by the minute from his nerves ! I go through my email and find what I'm looking for and I go up to the window and show them my husband's benefits and the dental package that the company has sent to him justifying his benefits! The office staff was incredibly rude, they basically would not go out of their way to help us in anyway to make sure that my children could be seen now with their appointments! We also had to make the. six months in advance! They office staff proceeded to make us sit in the waiting room until we got an answer back from our insurance company. In the meantime, we finally get a hold of someone on the phone and we then go to the front desk and they told us we were too late now! They tell us after 20 minutes and all of this time wasted that we could pay out of pocket, which we would have done originally or at least until someone from the insurance company returned their call! But they wanted payment you front even though we would have given them our credit card info just in case! They then told us it was too late and they could maybe take two out of the three kids because they needed to leave by 5 o'clock and they have another person coming in. They said they just couldn't accommodate all three and we would have to make another appointment and come back! This is completely unacceptable especially being a pediatric dentistry! The way we were treated and how smug and cruel they were especially in front of my three children is completely unacceptable! Needless to say, we will not be going back there ever again! I truly hope no one ever has to deal with something like this even during this pandemic and already stressful time! I hope no one has to experience the humiliation, panic and inhuman experience that my three children had to witness today! When our world is already a scary place and you try to teach children to see the good in everyone especially with Doctor's and we as adults try to model that behavior to our children, it's times like this, it makes me absolutely sick that our children are seeing how cruel and mean adults can be! I am absolutely appalled with Dr. Cupelli's office staff's child like behavior , their inability to accommodate my and my children's needs and and their non professional manner! Dr. Cupelli never made an appearance either and I am sure I was heard! A heartbroken mother of three

Awesome People. Very professional and thorough! And awesome parking. Very clean placeread more

The dentist seemed average but the young girl cleaning teeth did not clean half of my teeth. She…read morecompletely missed the outside of both top sides of my teeth and completed the cleaning in under five minutes. She sucks bad and needs trained or managed properly. I don't think she is qualified to be a dental tech. I watched her do my son after myself and the same thing. We will not be returning here EVER. We were both complete in under twenty minutes and she attempted to reschedule before we were done. No X-rays taken on me(first time here) or my child's filing was not completed which was the whole point of this visit for him. The dentist stated he would be right back to fill it but we were basically pushed out the door by the tech and she said reschedule to get it filled when the dentist clearly said he would be right back. DO NOT GO HERE! I never leave reviews but had to here.

Had a root canal, doc screwd up, had to get it pulled by a surgeon. Now the tooth next door got…read morenerve damage from the root canal the doctor must of hit a Nerve while drilling. Who will pay for all of this? Would never ever recommend this dentist to anyone on this universe.

Avoid, their dentists are good. But the owner sux. Was going to both of their business as they also…read moreown Cranberry Dental Arts. Was set to have work done and the owner. Out of the blue, decided not to take any Medicaid pts. Very unprofessional. He could have , at least, grandfathered in existing pts. As I been with them for several years. Do yourself a favor and go elsewhere.

They messed up my teeth when placing a bridge about 10 years ago. It broke 3 x, and I'm now on my…read more4th one...in TEN YEARS! Plus, one of the healthy teeth was ground down too much to keep the bridge in place properly. I'm now looking at a) a new bridge, b) just crowning, or c) an implant PLUS crowns -- all because they messed up! Would NEVER recommend!

This was only my second visit to Uptown dental and it confirmed my positive impression from the…read morefirst time. The office takes an incredibly detailed and scientific approach to their care (photos of each tooth....) and the staff, from reception (who engages my silly jokes) to hygienists (Maya and Julia - I believe:)) to Dr. Racic. A+ skills and equally solid kindness and personalities.