1. Jeffrey Verner

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Pittsburgh, PA

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Jeffrey Verner

5.0 (4 reviews)
Closed • 7:30 am - 4:30 pm

Services - Jeffrey Verner

Cavity treatment

Dental exams

Tooth filling replacement or repair

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Kerr J Timothy, DMD - Top Dentists Award

Kerr J Timothy, DMD

4.3(6 reviews)
2.2 mi

I recently had a very unsettling experience at Kerr and feel it's important to share. Initially,…read morethere was a miscommunication regarding my first appointment, which I take full responsibility for. The office kindly rescheduled me, and I made sure to call ahead to confirm. However, from the moment I spoke with the receptionist, Kristen, I was met with rudeness and hostility. Upon arrival, Kristen seemed frustrated that I hadn't completed new patient paperwork, despite my understanding that she would be sending it to me. She stated that I was expected to download and complete it beforehand, which I was happy to do had I been clearly informed. She then aggressively placed the paperwork on the counter, creating an environment that felt far from welcoming--especially concerning given that this practice treats pediatric patients as well. As I filled out most of the paperwork, Kristen abruptly demanded the first sheet and became visibly upset when I didn't have certain information related to my wife. She continued to berate me in front of other patients, making the entire situation unnecessarily uncomfortable and unprofessional. At that point, I calmly stated that I didn't feel this was the right fit for me and prepared to leave. Realizing my personal information was still on the paperwork, I turned back to request it. Kristen initially ignored me, forcing me to go beyond the hallway to get her attention. When she finally acknowledged me, she became even more aggressive, to the point where she physically swung at me. I was in shock and asked her if she had actually just done that. She then accused me of intimidating her--even though I had remained still and composed throughout. At this point, Dr. Tim Kerr came out, visibly concerned. I explained the situation while Kristen continued to yell from the background, attempting to justify her behavior. While Dr. Kerr seemed like a decent person, he didn't appear particularly alarmed by what had just transpired. He suggested we "start over," but given the hostile environment, I made it clear that I would never feel comfortable receiving care there. After returning home, I did some further research and found another review from a patient who had an equally terrible experience with Kristen. This was disappointing, considering Dr. Kerr made it seem like my experience was an anomaly. It's clear that this receptionist lacks the professionalism and customer service skills necessary to be the first point of contact at a medical practice. She does not represent the values that a patient-facing role requires, and her behavior is completely unacceptable for a business that serves families and children. Unfortunately, my experience was so unsettling that I wouldn't recommend this practice to others. No patient should ever feel berated or unsafe when seeking medical care. These could be the best dentists in the world; I'm not willing to take the chance if this is what they deem acceptable for the first person who greats you as you walk in.

I have always had a real fear of going to the dentist, but both Dr. Tim and Dr. Romana are great at…read moreexplaining what is going to happen at every step of the way, and with following up afterward. I have been going to them for a number of years, and I am impressed with how they are continually improving their practice and with their dedication to keeping up with the best practices in dentistry.

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Kerr J Timothy, DMD - Meet the Doctors

Meet the Doctors

Kerr J Timothy, DMD - Located in the heart of Upper St. Clair PA

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Located in the heart of Upper St. Clair PA

Steven R Crandall, DMD

Steven R Crandall, DMD

3.0(2 reviews)
2.5 mi

The experience with this dentist was less than 'remotely' genuine. His administrative staff is…read moretruly remarkable and attentive; absolutely NO complaints about them. They were great. Upon just starting Dr. Crandall's services & being given an apparatus to wear (at night only) to restructure my jaw-line, it fell apart and I awoke to two pieces of plastic in my mouth as opposed to the 'one piece' I started with. It was unsettling to say the least, as one part was as small as a lump of sugar and could have been swallowed easily. When I spoke to Dr. Crandall about my concern, his response was, " Well, I've been using this apparatus for over 20 years and no one has swallowed one yet." He showed little to no concern, just an enormous 'defense' to this uncomfortably frail piece of plastic he used. He truly couldn't have been any ruder. I was informed by their staff that this has happened with other patients, but "no one swallowed one". This was about as comforting as "broken glass". The admin was quite empathic, but couldn't go much further than the 'truth'. We were appreciative of their support, but want to let people know that when a medical professional 'backs out the back door' when there is a significant problem ... 'move on'.

I recently moved to Pittsburgh, and so I had not yet established health care providers in the area…read more However, I felt a cold sore coming on one morning, and my usual routine out in Denver was to immediately call up my dentist and schedule an immediate appt for a laser treatment. (If you get cold sores and have never tried this, it works like nothing else ever will! And it's only $80--about $6 for every day you won't have that cold sore now). However, very few dentists offer this treatment in the Pittsburgh area, and being a new patient, I knew it would be hard to get in for a last minute appt. After trying to get in with Dr. Barber, who I found through a google search, a staff member recommended Dr. Crandall, stating that he was also innovative and might offer the treatment. And yes, he does! Dr. Crandall's staff was awesome! The woman answering the phone, Babs, was incredibly helpful and got me in ASAP. She even called back to tell me there had been a cancellation if I wanted to come even earlier. I was so grateful as the treatment is not as effective after the sore has swelled (about 12-18 hours). I haven't gone here regularly, but the treatment I received as a new and demanding client (demanding in that I needed an appt that day ASAP) was fabulous. If I decide to stay in Pittsburgh, I will be making Dr. Crandall my dentist!

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Steven R Crandall, DMD
Steven R Crandall, DMD - Dr Steven Crandall with his grandson Eli

Dr Steven Crandall with his grandson Eli

Steven R Crandall, DMD

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Jack Spencer, DMD

Jack Spencer, DMD

5.0(3 reviews)
1.2 mi

I've been seeing Dr. Spencer since I was 5 years old for all my general dentistry needs. I can't…read moresay enough positive things about this place and perhaps I'm biased since I've seen him for that long, but I use him as the benchmark for all my dentistry experiences. I moved to Chicago for 2 years and I was so freaked out by having to go to another dentist, I felt like I was cheating! I finally found one based on a recommendation from my roommate and while my experience was not as bad as I expected (I had horribly low expectations which I find helps with most things in life) I still wasn't "satisfied". After moving back to Pittsburgh and even though my current dental insurance doesn't work for his office I still go to them for my regular cleanings/check-ups because they're professional, friendly, efficient and gosh darn it they just do an awesome job! They make you feel comfortable as I know for most people that a visit to the dentist isn't the most anticipated event. From what I know they do your basic dentistry work and will refer you to other specialists should you need more complicated work. Did I mention that they give balloons shaped like animals for small chilren...I still get one b/c HEY I've been going there since I was 5 people!!!! And who doesn't want a balloon shaped like an animal?!?! If your looking for a dentist in the South Hills area, hell in the greater Pittsburgh area check out Dr. Jack Spencer in Bethel Park!

Dr. Spencer is the best dentist I have ever been to and I am 36. He takes his time and I never…read morefeel like the appointment is rushed. All of the staff is friendly and make you feel comfortable even if you get a little nervous.

Jeffrey Verner - generaldentistry - Updated November 2026

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