It seems reviews have gone down hill as time as gone by. Maybe this should have been a red flag.
My child was seen at this office for 1.5 years, give or take.
Our last appointment, things really took a turn.
The staff seemed frazzled and I heard tid bits of conversation that seemed there was tension.
The older dental hygienist at the McLaughlin location, was seeing my child. This is the second time she has worked with my child.
I was not a fan the first time as her demeanor did not seem kid friendly (tone, easily frustrated, off comments to my child.)
I chalked that one up to a bad day. The latest appointment, had me frustrated. She spoke to my child with a very frustrated tone. He asked her to not have the gloves near his lips but instead of talking through the situation, she told him, well they are there and you are lucky your mom helps you with your teeth. Mind you, my child is not even 5 yet. These comments continued along with increased frustrated breathing and eventually rolling her eyes at my child. She then said, yeah, we are not doing x-rays. He cannot even handle a cleaning.
I then stepped in to floss his teeth as he gave me a look as the older hygienist became more frustrated.
She then asked him about a toothbrush and he stated which one and she did not listen to his words and grabbed a random one and handed it to him. She then went to check her schedule and words were communicated between her and another hygienist.
She left and then came back to tell me the dentist was running behind and she had to move on. I asked how long and she shrugged and said I don't know. At this point , we were waiting for 15 minutes for the dentist to check his teeth after cleaning. I told her I can wait 10 minutes and then I will need to go.
She relayed the information to the dentist and then came back to tell me she let the dentist know and had to move on.
10 mins passed and I had to get my kid lunch and off to school..at this point we, were there for an hour for a cleaning for a 5 year old.
I told a younger hygienist beside us that I am not too sure who I need to tell but we need to go.
I took my child out of the chair and left.
A few days later, I received a letter in the mail that the dentist was withdrawing professional care for my child.
I spoke to the Practice Manager.
Our conversation was very unprofessional and unproductive. She told me I have no clue what I am talking about , laughed when I was discussing my concerns and overall had a poor understanding from a client matter. She also stated to me that I have no clue what is happening in their office , which I agree, but also told me I do not know how the medical field works and I need to change my perception. Unfortunately, this did turn into a who can talk louder as she interrupted me constantly and did not care what I had to say.
Her immature demeanor on the phone when trying to discuss my concerns about the staff being overbooked and my child waiting in a chair for 1 hour was horrible.
I never write reviews but I am sick and tired of being pushed around in the medical field, especially when it comes to Peds. So please take caution when thinking of Pediatric Dentistry South-McLaughlin Road location for your needs.
Sincerely,
One mama sick and tired of being pushed around or waitlisted.r read more
