This business owes me $200. Even after six months, with empty promises and never a callback, they have not refunded me.
Never in my life have I encountered such a business.
Unprofessional and dishonest.
The dentist was initially great. The staff I encountered were very friendly.
Things started to go south after my 3rd or 4th visit.
I was told I needed a root canal. As someone who'd never had a root canal, I wasn't aware the crown might affect my retainer, or I would've brought my retainer to the dentist. My crown was larger than my original tooth, so my retainer didn't fit anymore.
I was scheduled, even though the doctor was off. I asked if my crown could be shaved a bit like my other teeth. I was told nothing could be done. As a patient who wanted more info from experts, I politely asked why not, as I always do when going to doctors or getting professional services, and I would accept explanations.
Someone came; her name was April. It was a joke. The conversation went like this:
She: We can not do that.
Me: Can you explain why you can not?
She: I already told you, which is we can't.
Me: All right, but why not? I thought a fine adjustment could be done. I just wanted to know.
She: The doctor won't do it.
Me: Any potential reasons the doctor will not adjust it? Was it because of A, B, or C (a few reasons I could think of)?
She: I already told you the reasons. The doctor won't agree.
Me: You have not told me; that's not a reason.
She: I already told you. You think you know better than the doctor?!!
Me: entirely speechless.
I figured out she didn't know the answer, so she got irritated as I asked. Why didn't she just be honest and refer me to someone who truly knows instead of throwing "You think you know better than the doctor?!!" at a patient who wanted to learn?
Later, I asked if my retainer could be adjusted to fit since my crown could not. In subsequent appointments, an orthodontist said he couldn't adjust my retainer.
$400 for a new retainer, while my original from another orthodontist a year ago was $250. I sensed the business wanted to profit, but it's okay. A retainer is essential, so I will take it if it's convenient and get things done without seeing more dentists. After learning the new retainer could be available in two weeks, I agreed and quickly paid.
I would gladly accept it if the retainer worked.
It turned out it didn't fit, and a replacement wouldn't arrive in time. I had to wear a retainer every night to prevent teeth shifting, so I wouldn't risk it. I requested the order be canceled.
April, the only person who handled billing, said they would need to pay $200 lab fees, but she would process the remaining $200 refund.
I spent $400 for nothing, but a $200 refund worked for me.
While waiting for the refund, I went to my old orthodontist, who adjusted my retainer, which took less than 15 minutes. To my surprise, I didn't even need a new retainer. The adjusted retainer worked perfectly.
I understood refunds take time, 4-6 weeks, so I waited patiently. Believing their words, I checked my card statements from time to time, each time thinking I might see the refund. It turned out that every time, there was nothing.
Over the past six months, I called this dentist over and over again, a total of 15-20 times. Each time, I believed their various reasons, hoping for a resolution: they've done it, they will do it, or they will give me a callback.
They never.
The probability that they will call you back when they say they will is 0%. Like a Scam.
I stopped believing they would give me a callback. I realized they always seemed to pretend to ask and write down my phone number. I've had enough. I'm tired of logging into my account to see nothing, and I'm tired of calling them. So I decided to write this review.
Liar.
Give me my money back.
As a business, keep your word.
Is $200 a big deal for you? Let your patients keep waiting and calling, feeding them lies. And you still can't resolve the issue after six months. What kind of practice is that?
Avoid this place! Terrible. read more
