I'll start with the good - my daughter who actually got seen said the dentist & the hygienist were…read morenice. That's where the good ends. My younger daughter has been seen there twice. My older daughter had her appointment cancelled twice. The third time, the office called me the day before the appointment to update our provider on the insurance. I called the insurance company who told me that the office said that they cannot accept new patients and refused to see BOTH of my daughters again because they're "new patients." Granted, my older daughter was never actually seen, but my younger was seen twice! The office itself is filthy and unfriendly. The receptionist I spoke with on the phone was unhelpful and unapologetic. She also chastised the billing person who called to tell us that we needed to update the insurance and said "she'll be dealt with." The Google reviews are also abysmal and I read them prior but went ahead with this office because of the convenience. Let that be a lesson to me.

If I could give a 0 stars I would. This is literally the worst orthodontist around. I wish I would…read morehave done research before choosing them for my daughter. They used to send reminder texts for appointments and they stopped. You can never reach anyone cause the ortho phone calls are sent to a call center in Florida and they never answer , never call back voicemails and don't respond to emails. The orthodontist travels so if you miss appointment on accident you are screwed. My daughter needed a 6 month checkup and they wouldn't schedule it when leaving appointment because it was too far out on our last visit. It took almost a year for anyone to contact me. Thankfully she's in retainer phase so I didn't care too much. Finally went got her in and my daughters teeth have shifted because she fights me wearing a retainer which is 100% her fault. Hygienist told us that my daughter could still wear retainer but would hurt a bit for a while but orthodontist told us absolutely not that it will harm her teeth. Wanted to retreat and I refused cause I warned my daughter I will not pay to fix her teeth again. Orthodontist didn't like my answer and insisted she needed a new retainer. I ended up just walking out of the office because I was annoyed and felt like I was being treated badly for not wanting to do another cosmetic procedure when her teeth don't even look bad and because my child new consequences and she's a teenager so knows better. Ended up calling a highly recommended orthodontist in the area who told me exactly what the hygienist did and said that if the retainer still goes in wear it that it won't harm the teeth at all and that's what Invisalign does. So in the end Katsur just wanted my money and didn't do the right thing at all. And had me and my daughter both upset. Worst place in the world. Love the hygienist wish I could keep her and boot the ortho.

Wonderful people wonderful staff very highly respected in my opinion would recommend to anyone…read more they really know who you are and they care about you that's hard to find in a lot places.

From the owner: Welcome to Sepic & Madison Orthodontics - Pleasant Hills. We create beautiful smiles with…read morecomprehensive and surgical orthodontics in Pittsburgh, PA. Whether you want braces or a more discreet option like Invisalign to straighten your teeth, we can help. Our orthodontist fixes misalignments and various bite problems with customized orthodontic treatment in a warm and inviting setup. Dr. Christopher Sepic and Dr. Craig Madison utilize modern technology to deliver quality care to the surrounding communities. We are here to protect your smile and ensure the proper development of facial bones and jaws. Visit our clinic or call us to schedule an appointment for emergency orthodontic care, mouthguards, dentofacial orthopedics, and more.

I need to update my review. First, the children's side closed down with no phone calls, etc. I'm…read morebeing told that an email was sent, but I surely can't find it. So, I needed to find my children a new provider. This was (and still is) quite an upheaval. Now for the bigger issue. My husband has had considerable work done at Precision on Perry Hwy. We have incredibly good dental insurance (90%). Between what insurance has paid, and what we have paid out of pocket (thousands at a time), we are up to approx 20k paid to this doctor (my est is actually higher, but let's say 20k for good measure). Hubby has had crowns, implants, etc. He likes Dr. Modic (as do I). My issue is that their "policies and procedures" cross the line from policy to vultures. On my first real work done there, I was given a treatment plan that looked very different from my husband's. His was broken down by the appt and procedure line by line. Mine had a small breakdown in the middle that I failed to understand. I had a temp crown put on, and was told that I had to pay the 10% up front. Huh? No one said this when all the paperwork was signed. No, it was buried in the fine print that all payments are due immediately. Ok, fine. I didn't have my card on me (a new one was literally in the mail due to fraud). Rather than wait for my permanent crown to hit me for the $120 I owed (My payment was 10%. The other 90%, or $1200-ish, was paid by the insurance co), they called my husband at work 5 minutes after I left the office and demanded payment! He was busy and could not help them at the time. So, I went in today (I just got my card) and paid the bill. I expressed my thoughts after I asked her to review my husband's chart to see how much money we have paid this practice in 2 years. I understand the need for payment. I even understand getting it up front for the most part. I understand when I'm told that the payment is covering the cost of the crown to be made. They sound as if the $120 is paying for the crown. Apparently they are forgetting about the other 90% they get when the bill is given to my insurer! However, when you have a family that pays THIS much, you'd think that you'd be treated like more than just a blank check. Nope. Doesn't matter. I now know that people don't matter in this practice.. its money, money, money. Sad, cause Dr. Modic is a likeable fellow, as are his assistants. Oh, and let me add that I have owned my practice in mental health since 2017. I've never called a regular, long term patient (or another family member who joined in my practice) over insignificant amount of money. I get paid from the insurance co, same as the doctor here. If someone needs to ride their copay for a few weeks, then fine.. I know my people and the ones who have been my "bread and butter" are recognized, and additional latitude given because that's just GOOD BUSINESS. I can be treated like a blank check anywhere. At least lie to me and make me feel like you care about more than just your payment!

My sister and brother-in-law went to Refresh and it was a nightmare. My sister has perfect teeth…read moreand my brother-in-law does also. They went for a cleaning and check up and were told that they needed $12,000 worth of work each. They said "you may as well take advantage of your insurance" . They told my sister she would need to come back four times for a cleaning and my brother-in-law twice.. It would almost be funny if it wasn't so outrageous. Do not go there!! Reporting them to the insurance company and Better Business Bureau.

I had such a great experience with Dr. Palmer and the entire team! From the first consultation,…read morethey made me feel completely comfortable and explained every step of the process in detail. Dr. Palmer is incredibly knowledgeable, gentle, and has a great sense of humor that makes every visit enjoyable. The office is clean, and super organized and appointments always ran on time. The staff is always friendly and makes it feel more personal than just a "dental visit." I can honestly say it was worth every visit. Thank you, Dr. Palmer, for giving me a reason to love my smile again!

From the owner: At Smiles by Palmer Orthodontics, we know the life-changing power that a straight smile can have…read morefor patients, no matter their age. As a result, we've created a practice that's unlike any other in the Bethel Park area. Board certified with the American Board of Orthodontics, Dr. Nicholas Palmer has years of orthodontics experience and is skilled at helping every patient feel completely comfortable. He and the rest of our team take the time to listen closely to your concerns and make your experience with us as pleasant and rewarding as possible. Our caring team members take the stress out of orthodontic treatment. So if you or your child or teen is ready for a straighter, healthier, and more appealing smile, contact our team today!