I was a patient at McNeil Dental for several years, and unfortunately my experience there became extremely disappointing. One of the worst situations happened when I went in to have a painful tooth looked at and was told I urgently needed a root canal on my molar. I was already in the chair, in severe pain and literally in tears, while Dr. McNeil spent about 45 minutes discussing the situation before eventually telling me she could not perform the procedure because it was the end of the day. It was a Friday, and despite calling it an emergency, the earliest they could get me back in was the following week. Thankfully, another dentist was able to squeeze me in the very next day and completed the root canal without issue. What has been even more upsetting is what I later discovered about the crowns I had done there. I'm young, have always maintained excellent dental hygiene, and noticed that ever since getting two upper crowns done, both sides of my mouth would bleed heavily. I brought up my concerns and was repeatedly told everything looked normal on X-rays. A year later, I saw a new dentist who immediately identified major problems with the crown work. I was told there were gaps around the crowns that allowed bacteria and infection to form underneath. I now have two infected crowns and have been informed that every crown done at this office needs to be redone -- only about a year after having them placed. I specifically invested in getting extensive dental work completed while I had good insurance because I believed this office was reputable. Looking back now, I feel extremely let down by the level of care, attention, and quality of work I received. read more

I've been a patient of dr McNeil for several years now and have no issues with her as a practitioner. However, the current front desk person is a problem. She cancelled my routine dental cleaning twice and refused to schedule a dental treatment which was recommended by dr McNeil. I've called 4 times in the past month trying to get it scheduled and even asked that front desk lady to have dr McNeil call me to figure out why it's been so challenging just to be scheduled for a simple procedure. Today when I called again, she laughed at me and was rather disrespectful. I've never experienced such a bad customer service before. read more

I started seeing Dr. McNeil about 1 year ago. I was nervous about the process, she made me feel comfortable and had a care plan that worked for me. She was very kind and helpful and saved me from painful and expensive procedures. The office is very efficient, and they listen to your needs. I am very happy with the outcome and would recommend this team. read more

Such a great Dentist! Friendly, knowledgable, efficient, and most importantly, does a great job! Highly recommend!! Her staff are excellent too! Super friendly! read more

Well this is one of those times I must resist the urge to leave a one star review because I am so upset. I am a new resident and called in for an appointment, which was scheduled for me. I got no e-mail or call confirming my appointment so I called the day of the appointment to confirm. Only then was I told that they had cancelled my appointment because they do not take my insurance. Amy who I spoke with today was very pleasant and professional. The dentist may be awesome. But this was, in my experience, a total breakdown in business process to the dissatisfaction of a potential patient. If this is indicative of office efficiency overall, it is a bad sign. I might have considered going to a dentist out of my network because dental insurance coverage is such a joke anyway. But not now. It would have been nice if Amy could have offered a referral to an in-network dentist. But I'll obviously have to be satisfied with what I do think was a heartfelt apology. I guess I am particularly upset because I really need to see a dentist. I'm having some discomfort and need a professional to examine me. Now I will have to schedule and wait for another appointment, which is not cool. Doctors and dentists are responsible for peoples health and should take that responsibility seriously. I know it's a sample of one, but I did not experience a serious sense of responsibility from this provider. read more

Absolutely amazing! Dr. McNeil goes above and beyond to listen and truly care for her patients. She is upfront and honest from moment one, and saved me from some very scary, painful and expensive dental procedures being pushed upon from other dentists in the area. Top notch! Highly skilled. Amazing staff. I wish I had found her from moment one when I moved to Pittsburgh. Thank you for saving the day and being YOU! Excellence! read more

I rarely write 1 or 2 star reviews, and I hate to do it. It's much more fun to write good reviews! But I'm pretty upset about my recent experience at McNeil Dental, so here we are. My husband and I recently were looking for a new dentist and made appointments at McNeil Dental. First impressions were good. The practice is clean and modern, it was easy to get an appointment, and they did a good job on our cleanings. However, based on the customer service I experienced from them today, I won't be returning. Here's what happened. During my initial cleaning, I mentioned my propensity to grind my teeth, and the hygienist suggested that I get a custom night guard. The dentist came in, and while she was doing her examination, the hygienist was in the corner looking up my insurance information on the computer. She says a night guard would be covered 90% by my insurance, only costing $27 out of pocket for me. The dentist goes, and I quote, "Oh, $27, let's definitely get you one then! You have great insurance, most won't cover that much!" I do have really good dental insurance, so I went along with it. I trusted what they said, because....why wouldn't I? They literally were at the computer looking up my info when they quoted me the price while I was sitting there. You can probably see where this story is heading, but fast forward two weeks later to today when I pick up my night guard, and -- surprise! -- it's not $27, but $135. I expressed anger and confusion, saying that I was told that it would be $27, and had I known it was $135, I wouldn't have agreed to get it. And they basically didn't care. They didn't take responsibility for telling me the incorrect amount, they didn't express empathy, they didn't offer to knock a little bit off of the price since I was given incorrect information...nothing. They took my credit card and charged me the $135. I asked to cancel mine and my husband's follow up appointments on the spot....and you would think doing that would cause them to be like, "Oh hey, she's really upset. Maybe we should try to rectify this in some way so we don't lose their business." But nope....they just didn't care! I guess they'd rather have their $135 than all of the years of future business me (and my excellent dental insurance) could have given them. And to be clear, I don't know that I would even expect them to reduce the price to $27.....but there needed to be some empathy as to why I was upset and at least SOME sort of attempt to make amends. And look, I get that mistakes happen. I'm going to give them the benefit of the doubt and choose to believe that they must've looked up incorrect information in the computer, and they weren't purposefully trying to pull a bait-and-switch to get me to agree to the night guard (although honestly, who knows?) In retrospect, I shouldn't have trusted them and I should have called the insurance company to verify myself. But when someone is literally pulling up the information on the computer in front of you, why would you doubt it? But anyway, there are about a zillion other dentists within a one-mile radius of this practice. Most dentists are more or less the same, especially for routine things like cleanings and fillings. What sets them apart is good customer service and feeling like a dentist values your business. And based on my experience today, McNeil Dental fails in both regards. Ironically, I see they currently have a $88 for $200 deal on Yelp, ha. Talk about adding insult to injury! read more

Incredible staff and an incredible dentist make this establishment the Premier location for dental care in Fox Chapel - at least in my opinion. Dr McNeil is very personable, energetic, and skilled at her craft, and the dental hygienists are wonderful here! I recently had some work done here after playing dentist hookey for longer than I want to admit here, and they made my experience such a good one that I can definitely say I won't be playing hookey any more! I definitely recommend them for skill, friendliness, location, and overall experience! read more

All of the staff is extremely nice and knowledgeable, especially Dr. McNeil. I never have a problem getting an appointment and I never have to wait long when I come in. Very efficient and courteous. read more

Very friendly staff with very clean building. Always right on time (or early). Highly recommend if you're looking for a new dentist! Even if you're not, stop by and check them out anyways! read more

All the staff at McNeil dental were friendly and professional. Melissa the hygienist explained everything she was doing, made sure I wasn't having any pain or sensitivity. She was very knowledgeable and it showed. Dr. McNeil was also professional yet comfortable. I hadn't been to the dentist in years and I felt completely taken care of here. Great practice with great people. read more

Dr. McNeil and her staff are so kind and well informed. They explained everything precisely, and they were able to help me with my journey to a better smile. I highly recommend Dr. McNeil to anyone looking for a great Dentist! read more