Great service, on time, professional. They installed a 3rd party hitch for our RAV4 and came…read morethrough for us. Would definetely recommend.

Sprayed my truck bed and it's still in great shape 10 years later. They also put a hitch on my…read morewife's express van

Consistently excellent. Orlando is honest & decent. He does a good job at fair price & explains…read morethings. We are lucky to have him on this side of town. Great basic mechanic for makes & models. Appointments recommended

We have used Orlando for years and won't go anywhere else. He's honest and trustworthy and all…read morearound great person.

Hats off to Kay and the young man who helped me get the parts I needed for my brake job. Great…read morecustomer service and quality parts. Will only get parts from this location from now on.

Customer service was horrible. Called in to order some parts for my car and was told the next day…read moreit was ready for pick up and payment. Went to the store and let them know the name. The worker looked like a deer in headlights and said he's not sure where it would be. ?? He wandered around the shelves and even asked a coworker and the coworker responded "I don't know." He wasn't even trying to help his coworker. Then the worker asked if I had a receipt. I didn't pay yet, how could I have a receipt. Told him the name, car, type of parts, phone number. Again he said, "I don't know where it would be." *confused* Then he looks over and sees a cart and sure enough, there's paperwork with my name, phone number, and parts. ‍

Great customer service. I was helped by a nice guy named Cesar who was very helpful and charged my…read morebattery.

Went in twice for some minor parts (relay) for my car and bald guy told me there's no such thing so…read moreI ended up showing him that there is such part ...went to west Texas autozone , what a difference .... West Texas is more knowledgeable and very professional

Bought a battery here but when I brought the old 1 back for refund, staff seemed very confused…read moreabout how to conduct that process. I had to make 3 trips back & forth from Bills shop to get the battery checked & seek assist in gaining refund. I spent hours seeking receipts to prove purchase & core deposit yet staff was still very reluctant to complete the transaction. Since I buy here often, it's a very real loss for Napa to lose me as a customer.

Unbelievable. I walk in and an employee walks right past me to go outside the doors I just came in…read more He did not acknowledge my presence at all. Not one employee in the store. Not one customer in the store. Drove across the street to Auto Zone for my purchase. Told Auto Zone that they don't have to worry about Napa Auto Parts being any competition. Bare and incompetent store.

Rob did an amazing job on my truck! Already talking the wife into bringing her rig in to see what…read moreRob can whip up and make it sound mean. Don't hesitate to bring your vehicle in, he will take care of you.

rob did an excellent job waking my ram up. it sounds amazing!! will definitely be a returning…read morecustomer. I will be passing the word along to people I know about him

Went in look for spark plugs. Only 2 employees at the counter and 2 customers who were taking a…read morelong time with their transactions. Finally left and went to O'reilly's!

12 Nov 2023 - I called in to ensure the part I needed was available. Without me asking the staff he…read moreoffered to eyeball the item to ensure the stock was available. When I arrived; a lady was extremely courteous and immediately got me the part. She further added some cost-saving techniques that I could use on the item to ensure longevity. I went to check out the item and another sales lady offered to assist me. I then asked the first lady about fuses. She walked me over to the section and picked up the item, which I also purchased. I highly recommend this location for exemplary customer service. I only wish I could remember all their names. You guys are awesome.

Needed a hard to find part for my husband's 2001 Ford F250. Started by calling PAS. My first call…read moreof the day & boy was it fruitful! He was pleasant, courteous, picked up on the 2nd ring. Anyway, told him what I needed, said he had no such part. HOWEVER, he quickly looked on his computer and, before we were done, gave me the names, phone numbers, and locations of 2 other companies that DID carry my part and even quoted me the price they were asking! The entire exchange was under 5 minutes! Now THAT's service. I will remember these guys. Best service ever. Remember the old movie, Miracle on 45th where the department store employee sends them to their competitors when they don't have what they need? Well, I can only say, Well Done!! Great service. Thank you!

I have tried several times now to reach a live person, during working hours. But everyone seems to…read morebe busy!!!! I'll try again thou, since you have gotten such GREAT reviews, maybe I just call when you are busy!!!i left first part overview I believe,... A week ago??? Can't get a response to ANY OF MY CALLS ABOUT my car, sitting in garage with $2000 of repairs in it, less than 1 yr old BT stereo in it that all work, but don't have the $1100 to fix anymore. No response, they don't want my car to sell for parts? Can't answer the phone? I don't get it. Ur views are GREAT..