This shop, and Rich, are great. TWICE I had a challenging problem with my Pont Vibe, because the…read morefront axle and CV boot needed replacing and we could not easily find parts. This Muffler Man team went out of their way to find the parts and got the job done (with a minor set-back). Then we discovered a seal leak in the transfer case/transmission... but as we discovered during the initial fix, parts are very hard to find. This car tied up one of their repair bays for three days TWICE for a total of six days, while Rich searched the entire country for parts. Even after more damage the second time around, parts were found and the job was completed. AND because the second repair was under warranty I was not required to pay for parts... AND because Rich has a great team and superb customer service, I was not charged for labor, either. WOW! What more can I say? The second repair cost was ZERO! They also have great pricing on other services, like the muffler work they did on my other car and the full service oil change. I CAN HIGHLY RECOMMEND THIS MUFFLER MAN SHOP. Thank Rich and all the guys.

I brought my car in because I thought I was having an exhaust issue. Muffler Man checked it out &…read morediagnosed a problem that wasn't the exhaust system. They fixed it & haven't had an issues since. They were helpful & friendly, the cost was reasonable. I would go back again!

My car suffered a complete front end failure this morning. I had it towed it to Veenstra's at 10…read moreand they had it fixed by 3 o'clock. Unbelievable. Same day. They even plugged it in to charge it while it was waiting for me. Wow. Just wow.

Veenstra's Garage does EXCELLENT HIGH QUALITY work! I definitely recommend them! The staff are…read morealso great!! Good customer service!

I have never been to a place where they treat you so well! From upfront and honest assessment and…read morepricing. To the extra lengths they go through. To make sure you are taken care of. Fair prices for the work I needed done. It was a lot of work. They got the service done in a reasonable amount of time. For the immensely large job that needed to be completed. All three gentlemen are GOOD AT WHAT THEY DO!! It's hard to find and refreshing. I can't say enough.

Have been in a few times and they always give you a fair deal! Sometimes if it's something super…read morequick they won't even charge you

Two times, I had my truck in there with pretty major issues, they were very honest, fair, and…read moreupfront about what needed to be done immediately versus what could wait. Their pricing is more than fair, they were speedy, and always very friendly.

The only honest mechanic that I have come across is CARS auto in Jenison just off Chicago drive and…read more18th. He was super honest and they got the diagnosis right on my jeep first try. Didn't replace unnecessary parts and were cheaper than everyone else that quotes me. They were honest about their workload and still managed to get the job done way earlier than expect. They are my go to for now on!

I recently did some serious damage to my car and took it to Westside. They got it in, in less than…read more3 days and fixed everything perfectly. I got a new suspension, struts, and an alignment for a low cost compared to other places. They called me with exactly what was wrong and gave me a great quote. They helped out even when I had to come in late to get my car due to my work schedule. This was my second time using their services. I will continue to do so. Thanks Westside!

they forgot to torque down my caliper bolts and came off confronted them about it and had no clue…read morewhat say

Josh and Ben are so nice! They don't take advantage of you because you have a foreign car…read more I'll Always take my Audi to them. Price was excellent and so was everyone there! Thanks Guys!

I recently purchased a 1991 Mercedes Benz 560SEL from Garage Kept Motors. According to the CARFAX,…read morethis car had been serviced by German Auto Service in 2024, 2025 and 2026, two months before I purchased the car. Since I live in Florida and because German Auto Service was familiar with the car, I called and wanted to talk with someone who knew the car. Josh returned my call and he assured me that other than an interior door handle the car was in great condition. I then asked if I needed them to perform a pre-purchase inspection and he told me that it was not necessary. I'm not blaming German Auto Service for the fact that the car was delivered without the air conditioning in working order but that is not the end of the problems. European Starr, a service facility in Sarasota, Florida who specializes in classic Mercedes Benz cars has just given me the four page list of what is wrong with the car which totals to just over $12,000. Needless to say, if Josh had been honest with me or told me that they would do a pre-purchase inspection, I would not be in this situation now. They are not 100% to blame as Garage Kept Motors also claimed the car was perfect.

Had oil changes for all my vehicles. Pricing is really good compared to the nationwide company's.read more

Well they came back and offered me $500 to revise my review. I countered offered $800 and they said…read moreno which is ok with me as know they are admitting to not handling they repair process correctly so as of today I am out $4,600 until I get back in Michigan and take them to court.

Took my car there and didn't worry based on all the reviews. My car was making a noise at low…read morespeeds and when stopping. They got me in about a week after I called. They got the car "fixed" quickly which was great. However they claimed it was something loose with my parking break. I barely drove it down the road and noticed nothing was different. So I took it somewhere else and got it sorted. When they called they mentioned that the problem could be something else but that it wasn't. I took their advice. They didn't even bother to drive it around to check their work. So disappointed.

Experience here was fine overall. Needed brakes and a starter…read more Service seemed timely enough. I want to say they told me they'd look at the car Tuesday, but didn't look at it until the end of Wednesday. It's possible I'm confused on that point, since I called some other mechanics first. Once they got the car in, they did the work right away. The woman working the customer side of things was knowledgeable and pleasant to work with. Working with her made everything easy to manage. Complaints: - They for some reason "had to use a Denso" starter, which added a large amount to the final cost, and of course was marked up after that. Not sure why they needed to use a Denso, or why a remanufactured part cost more than twice the new parts at rockauto. - Bigger complaint: Looks like they used a remanufactured part, and no one asked or mentioned. So not only did I pay too much for a starter, but I thought I'd at least be getting a new one. - They replaced the air filter without asking and without naming it in the quote I was given over the phone. So another 20 bucks for something I could have ordered off Amazon and put in myself in 30 second. At least the filter was only about 4 bucks more through them than Amazon is charging during COVID, but it's about twice what I paid last time. It's really the principle of the thing. It's possible this stuff was just communication issues. I don't know why they "had to use a Denso", for instance, but also didn't ask about it. Because I had dropped the car off to get checked out, it's possible the air filter was something that should have been mentioned, but due to the nature of phone calls, it just slipped through the cracks as the woman was looking at the quote, and when I gave the go-ahead, the mechanics just did what I supposedly approved over the phone. So look, I have some concerns and some questions, but overall I'm guessing the work was done well. Using a remanufactured Denso means they probably made sure to use the "right" part even if it wasn't the cheapest. And the price (make sure you go on their website and print coupons first, and mention them before you make payment) and service are leaps and bounds better than what the local Toyota dealer offers. Besides, if they do a better job than most mechanics, it's worth paying a bit more to make sure it's done right. I'll probably come back here for the next thing that comes up, and hopefully next time there won't be any surprises or questions.